Pretty good burgers and seating in Southlake Good…read moreatmosphere Not too much of variety to choose from

If you've lived in Fort Worth for any amount of time, you've probably heard of Kincaid's…read moreHamburgers. But for me, this place isn't just about burgers. About eight years ago, I moved down here from Denver. Left my family behind, didn't know when I'd see them again, and landed in a rough part of town trying to juggle rent and a mortgage. It was a grind. On the drive down, a buddy of mine texted me, "You've got to try Kincaid's when you get there." He used to swim at TCU, knew the area well, so I trusted him. First visit, I ordered the Cowboy Deluxe. Bacon, grilled jalapeños, pimento cheese. Took one bite and thought, yeah... this is it. As far as traditional burgers go, I'll say it straight: it's the best burger out there. No question. You can chase the fancy, over-the-top burgers around town, but Kincaid's doesn't need any of that. They just get it right. And honestly, during a pretty lonely stretch of life, that place became my spot. It helped me get through that first month without my family more than I expected. Great burger. Even better memories.

Normally you'd want a lot of meat on your sandwich but ngl this place over did it. I had so much…read moremeat and barely any veggies. I also asked for cucumber and got chopped pickles instead, which is whatever I guess. If I had the amount of meat I had plus the right amount of veggies, I'd be happy but they were lacking. It was alright overall. I did also get the buy 1 get one free special so it was a good deal.

The food on our visit was great. The problem is the customer service. We arrived at 7:52 and they…read moreclose at 9. We got tea to drink and sat down to wait for our food. While waiting they came and took the tea away. I asked them about refills for the tea and they said they took it back because they were about to close. I pointed out that they closed in an hour. They agreed and said that is when they have to take the tea back to clean. If I walk in as a customer I should have access to everything on the menu- especially an hour before closing time.

My husband and I ate here for lunch at 10:45 am; we are bus drivers so our day starts early and by…read moremid morning we are starving. When we arrived there were several dirty tables and the napkin dispenser was empty. They have 1 person doing each task, the line would move quicker if there were 2 that could add the condiments. When it's slow go clean the tables. I got the chicken salad sandwich and it was delicious, my husband got the Philly steak sandwich and it was good too. They have pop music going which is nice, this place echos so it's a loud atmosphere and bring a sweater it's cold even in summer.

My sandwich was delicious. Great customer service and quick service. Good deal…read more I did not go inside but the drive thru and the window were neat and clean.

When near, this place is always a must!…read more FYI...... Cash Only Amazing mom and pop burger joint going on 60 years

I used to love Clown Burger , even made special trips 20 miles across town but this time will be…read morethe last time. The food was terrible. Hamburger patties were so thin and small and the taste was completely different. It was the worst burger ive had anywhere in a long time. Such a disappointment. I would not recommend anybody go there its a waste of money

I first visited Portillo's during the grand opening, and ever since then I've found myself…read morerecommending it to friends and family whenever we drive by. After talking it up for a while, I finally convinced my dad to go with me. I had been craving the Italian beef sandwich, so I ordered it as a combo with the sweet and hot peppers. It was absolutely fantastic--tender, flavorful, and every bit as good as I'd hoped. It was nothing like some of the negative reviews I've seen. A friend once told me that you can't judge a restaurant by online reviews because people are much more likely to post complaints than compliments, and I think that's true. I'm happy to be one of the people leaving praise because the Italian beef was excellent. My dad ordered the hot dog, and he loved it so much that he called my mom while we were still there to tell her about it. He even said it was the best hot dog he's ever had. The crinkle-cut fries were also some of the best I've ever eaten--crispy on the outside, fluffy on the inside, and perfectly seasoned. The restaurant has a huge indoor dining area, a nice patio, and even though the drive-thru is constantly busy, I recommend eating inside at least once. The atmosphere is great, the food comes out fresh, and it's a fun experience. We'll definitely be back, and I hope more people give Portillo's a try instead of letting a few negative reviews keep them away. It has become one of my favorite places to eat.

I lived in Chicago for six years, so I was thrilled when they finally opened a location near me. It…read morebrought back a lot of memories of one of my favorite Chicago comfort foods. My husband and I always order the Italian beef with mozzarella, loaded with both hot and sweet peppers, along with a side of cheese sauce. I usually get the Maxwell Street Polish sausage, and we always order extra cheese sauce for dipping our fries. The onion rings are also a great option when we're in the mood for something extra. For dessert, I never pass up the eclair cake--it's one of my favorites. The service is consistently fast and friendly, and the restaurant itself is huge with plenty of seating, making it easy to find a table even during busy times. If you're craving a taste of Chicago, this spot definitely hits the mark.

Worst experience at this new location and doubt we will go back!…read moreOrdered our food and my husband got the salad, but I had a Panini sandwich. The store was not busy at all, and there were two young girls at the salad department on the other side and all they were doing was picking at stuff with tongs and talking to each other. Not paying attention to what was going on at all and I watched my sandwich sitting there for five minutes. Finally, my husband went to get my sandwich and when it came to me, the cheese was not even melted, and I had the chipotle chicken. The chicken was not even centered and there was hardly any avocado on it. A complete waste of money which was $11. For a new location, I expected much better service!!

This location is so clean and the customer service is great, especially Oscar. He is truly a 5 star…read moreemployee. This place is also great for catering! My work has catered them for lunch and breakfast and we get a ton of food that feeds the whole office!

I've only been once, but it won't be the last time. I've been wanting to try this place for a while…read moreand finally got to today when a friend suggested it. It didn't disappoint. I got the Maui Mama and it was delicious! The interior was super cute and the service was great.

YUCK. First time trying this, and it was foul. Zero seasoning, the potato soup was gray and tasted…read morerotten. Not to mention extremely overpriced for some chicken salad. Service was good and quick. The place it self looks a little old, but I don't expect much from a chicken salad restaurant lol. Overall, this is overpriced school lunch from 2004.

It's been about a year since our last physical visit in the store! Cleanliness was good this time…read more Service and food were to my satisfaction. The Parmesan truffles fries hit the spot. Even though the more you ate the saltier it got?! But it still was fine for me with the burger. Today I got the wagyu special (can't remember the exact name but it had the green box around it) I believe it's the Cadillac Wagyu and then husband got the wagyu smash. Gotta get that soda to go with the meal. Overall great experience for me. I had to wait for my food to settle once we killed every bite before saying I wanted more cause it definitely kept me filled the rest of the night (starting at 5pm). One of my go to places for a good fresh burger. Definitely try it!

Boyfriend review: I got the Ahi Tuna burger w/ hot honey sage fries. Both were delicious! Service…read moregood, not outstanding or terrible. Atmosphere is good as well. Only complaint I have would be the prices (which I mean I did get an Ahi Tuna burger). Also their receipt isn't itemized, like cmon now, I wanna see why my order was $50 BEFORE tip yknow? Anyhoo 4/5 Girlfriend Review: I got the truffle fries & the Thunderbird burger *beef patty & gluten free bun. Fries came out hot and fresh- full of flavor! The burger (cooked medium well) was very good as well, I actually like this gluten free bun. Close-to the texture of a biscuit. The bun was a little crumbly but no problem there napkins on the table!! Truffle sauce and ranch as dipping sauces were the move! Brianna took our order & made sure the kitchen knew I needed gluten free. She had made sure we didn't feel rushed while ordering. She also made sure the FOH stayed clean.