Food amazing! Fantastic portions. My son got a burrito that was the size of a torpedo. Steak was fresh and tender. The new red chimichurri is out of this world delicious. Service was on point. Really great experience. The dining area and drinks/condiments section was a disaster. I hate hate hate having to wipe off the previous customer's mess. All in all, really solid location. Been to many. The food and service here is excellent. read more

Chipotle Mexican Grill - Bowl with carne. Fully loaded. - Mexican Near Me - Rochester, New York

Ordered online for in store pick up. The place was FILTHY when we walked in at 4:50 with a minimal line. Every single table covered in food, like no one had wiped it since lunch. Order was "ready" in the app but we waited 10 minutes past pick up time to finally ask them where the heck our food was, since it wasn't on the shelf. Girl worked the online orders had a cart of orders just hoarded in the back. We ended up eating in because it took so long (after we had to clean our own table) and my son was hungry. The line was RIDICULOUS. It was 1-2 people when we walked in and by 5:10 when we got our food, it had grown to 15-16 people. People waiting 20-30 minutes to just order. Absolute insanity. Staff was lollygagging and not friendly or apologetic at all to the customers. The food was okay - not the best, but definitely not worth waiting that long for. Probably won't return to this location. read more

They clearly do not care about customers or their time. I came in and it was about 5 people ahead of me. Okay that's not bad, but I waited like 35 mins to finally order. Meanwhile there is one person only that's making food and he's talking and having side conversations while NOT making food while the line is now wrapping around the store. I'm sorry but there needs to be more people helping him and he should also be a little more on it since there is a big huge line. They should stop the online orders at least to help. I usually don't leave reviews like this but something needs to change. The staff here are careless and unprofessional and cussing at each other. Not a pleasant experience at all. read more

This is probably the most unpleasant Chipotle I've ever been to. The restaurant is beyond the pale when it comes to cleanliness. I was so appalled I didn't even take pictures which would have been the proof. The restaurant was so unclean that I'm shocked they are still open. Waitress was beyond rude as well. Placed a mobile order and wanted to just run in and grab my bag from the shelf but she snapped she needed to see my phone. Awful awful place. We stopped by after my son's basketball game and I'm really sorry I had a craving for a burrito bowl. read more

Placed online order, purposely went late because I knew it wouldn't be ready on time. Ended up waiting there an hour before I got my order anyways. Me and all the other MANY people waiting for online orders watched like 50 people go by ordering/paying at the counter all get their food and go. The line to order inside was long but it would've been faster than waiting for my online order. Do not do online orders at this one! This was the longest I've waited here ever read more

I'm going to start by saying I actually like chipotles product. This is the closest one to my house.The last 3 times I have stopped there I had to leave because the place was absolutely filthy. They never clean. 4 or 5 empty bags on tables. Food all over the floors in the serving area. The service area that they scoop your food out of was absolutely covered in every different type of food they have. I'm done read more

Place a food order on the app still had to wait an additional 45 minutes after the scheduled pick up time. Then the order was missing 1 of the items ordered. As I was standing there waiting for my order to be corrected at least 2-3 more people came in and there orders were wrong too. This restaurant did not have enough staff working to keep up with the orders and customers. You could tell staff was frustrated but they continued to work hard and still remained pleasant to customers. The inside of the restaurant was filthy and once again this does not reflect in the staff they could not keep up. Management needs to do better or you are going to lose your staff. read more

I ordered online for the sole reason of getting the new steak and fajita vegetable quesadillas. Order was for 11:50 and when I got there it was slammed with orders and people. Ten minutes later it was ready.. I was happy.. not bad ten minute delay. Took it to my car and realized they didn't give me my vinaigrette.. so I went back in to get it. Stupid me didn't actually open the quesadilla to notice no veggies at all. So when I got home I realized they didn't even make the order correctly. I was expecting a cheesy steak fajita quesadilla.. what I got was a dry steak quesadilla with barely any cheese. The husbands burrito bowl was fine. I over paid for something I regretted instantly looking at his. The free drink the chipotle company offered me was a joke since I don't plan on ever going back read more

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absolutely filthy. no place clean to eat. not enough workers and the one that are there smell like weed.

I ordered a online Tic tok hack and I went to go pick up my order. It was made completely wrong intentionally. The store manager said he can't make it in a bowl. Because of a tic tok hack. We are FRAUDING THE SYSTEM was his exact words. Very racist and poor customer service. I think all black should boycott Chipotle. They dont want us there or want our money. read more

Food is good, although it has fluctuated a bit in last months. Service is quick especially given the crowds at lunch and dinner .

We were there after the lunch rush but they were still very busy. But they need to be better at keeping the tables and floors clean. Food was fresh. Service good but hard to hear at counter in both directions! Unfortunately, by the time we arrived home, we both had severe upset stomachs. We had two different proteins in bowls, but both has red rice and black beans. Maybe we are not used to large quantities of beans, but will be very hesitant to go back. We've been to other Mexican restaurants without ill effects, so there must have been something that disagreed with us. Too bad! read more

Chipotle Mexican Grill - Left filthy for ever. - Mexican Near Me - Rochester, New York

As many people do, my family enjoys the chipotle franchise. We stopped at the Greece, New York location, and I was pleasantly surprised as the line wasn't out the door on a holiday weekend. As we were in line, we noticed how disgusting the tabletops were. Every single one was covered in food, and all of the people in line were dumbfounded that someone wasn't cleaning them. There was a single person on the register while we could see all of the other employees messing around in the back. One was on even sitting their phone behind the counter ignoring everyone. We took our food and ate in the car, as did the people in front and behind us. I will say that behind the counter was clean, and the food was at our expected standards, but this location was absolutely gross. We will never return to this location as there are many options in the area. This also includes another Chipotle location, maybe 10 minutes away. read more

Chipotle Mexican Grill - Drinks are empty, no cutlery, or napkins - Mexican Near Me - Rochester, New York

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Starting off as soon as you walk in there the line is out the wazoo. From there on expect to stand in the line for a good 30-45 minutes only to be disappointed once it's your turn in line. The service is subpar the employees look unhappy and don't want to be there. all us people want is a nice thick bowl of chipotle the owner has to figure it out because whatever's they are doing isn't working. read more

Chipotle Mexican Grill - this is what i got. what is this???? Unbelievable! - Mexican Near Me - Rochester, New York

Horrible service. Rude attitudes and the longest wait times for a chipotle. They don't let customers know when their pick up order is ready. Store becomes so crowded. If you place an online order make sure you show up 20 minutes after the scheduled pickup time. No sense of urgency to move to love the line. Kids working there with no concept of customer service or even how to act towards the public. read more

Sorry that was the WORST chipotle I've been to yet. They were out of everything, sour cream, lettuce, and not to mention the tortilla was stale and crumbled into a mess. Imagine a dry, stale burrito without sour cream... not recommending unless you're into that read more

Filthy restaurant. Crap all over the floor, not one clean table and the station for beverages was a wreck. They also have one cashier stand doing dine in and take away (DoorDash) orders. The line is delayed out the door. The food was sub par. read more

Chipotle Mexican Grill - Brisket tacos - Mexican Near Me - Rochester, New York

The worst chipotle ever. Not even close. Every time. Order ahead. Doesn't matter. Wait forever. Dirty.

This location is atrocious. Whoever owns this franchise should be ashamed. Do better. 3 of the last 4 times I've been here I've received someone else's food. Two being mobile orders and again tonight as I ordered in line how does that even happen!? The line is always out the door but they're ALWAYS out of everything! And the restaurant is always a mess when there are 6-8 employees working. Every table dirty, garbages over flowing, no napkins, no silverware, no Tabasco. The store needs better management. I said it before but I kept giving it chances, I won't ever go to this location again. So disappointing. read more

I love chipotle's kids meals, I get their quesadilla and since I can't have meat, or rice they allow a substitute for guacamole, and sour cream. The last time we went here, we mobile ordered due to the pandemic. When we received the order, we were missing several items that we paid for such as my kids drink and fruit side. We went back inside and were given what we were missing, no big deal. We then left and I finally opened the container that my quesadilla was in. I was only given one side (beans) as opposed to the typical three (no sour cream or guacamole), at this point we had already left and had already been inside once so we didn't think there was a point to going back inside. Additionally, several customers inside of this location we not wearing masks. read more

DO NOT ORDER FROM HERE!!! The absolute worst I've ever been to. They completely messed up my order and there is no way to contact them except through the website. read more

worst chipotle i've ever been to. Out of chicken, sour cream. Place was dirty. Staff unfriendly read more

Chipotle Mexican Grill - Mexican Near Me - Rochester, New York

I ordered ahead on the app with a pick time of 5:20 pm. When I arrived at 5:25 the restaurant had about 10 people waiting for orders at the pick up side and a very long line for in person orders. There were several bagged up orders on the counter, but as staff was finishing and packaging the orders they were not calling out anyone's names. A few customers asked for assistance and were told that they would call them out when they could. We had to wait about 5 more minutes before they started calling names. And the staff member was practically whispering, and no one could hear her. When I got my food home, my guacamole consisted of a little bit of guacamole and a half of a hard, unripe avocado. Overall not a great experience... read more

Ordered the Carne Asada bowl to go and even though I showed up before the scheduled pick up time it was still cold. The meat was mediocre. The only part of the meal that was any good was the chips! Overpriced and not very good is not a good combination. read more

Just not what it used to be, horrible quality, they barely want to give you meat, who wants a burrito that is mostly rice and beans? Don't come here to eat just go somewhere else or a local business read more

How can you be out of forks at lunch time at Chipoltle?! Yes they were out of forks. The one soda machine only had 3 of 8 choices working and I was not informed of this when I paid for a drink. And the one I picked was flat or running out of the syrup (which I discovered after I left). I won't be back to this location. read more

We came to chipotle today at 4pm. THINKING the store would have all supplies. This is pathetic considering this location always runs out of ingredients in the middle of the day. No chicken? Make more. No chips? Get more. They tell us to wait and turns out it's the wrong chicken on the grill. We asked if we can do mobile order instead and if they had the chicken over there.. answer: maybe. What do u mean maybe? Take the 3 steps and go look if ur store has chicken. This worker is LAZYY. His tattoo says "Zank". Idk who this worker is but he needs to be retrained or let go. Terrible customer service. It has now been an hour since we arrived to our dearest loved chiptole. We now have a hatred towards this location and will not be returning. Do better. And stop being lazy. read more

This has been the worst experience I have ever had dining at Chipotle. Firstly, at 8:15 they told walk ins they were closed after the last person in line- prompting them to leave. Even though they close at 10. Whenever asked why, they stated they were short staffed. However, there were 6 people working with only one person on the line while the customer line was out the door. Tables were extremely dirty and multiple employees were in the back chatting amongst themselves. It was ridiculous. If they are "short staffed" shouldn't there be all staff on deck? Whenever I asked for cheese on my bowl, there was hardly any in the pan so he gave me the last of it. When it got to my boyfriend that wanted cheese, the employee stated they were out of cheese entirely. After he paid, another employee restocked the cheese. They were not out. In fact, they also restocked the empty lettuce and queso after we got through. My boyfriend ordered a large drink and was not charged for it, so when he asked for his cup they refused to give it to him. Then the cashier said "Oh I didn't ring it up" and then gave him a cup for free as some sort of consolation to our experience. Multiple customers were turned away, bowls sent back. Will never return to this location again read more

This chipotle was the worst one I've ever been to. The service was horrible and the workers were miserable and look like they hated their job. They gave dirty looks when asked for simple things like sauce on the side and they were rude to me and my grandparents. On top of all of that the place was dirty and the tables had stuff all over them. It's very unfortunate to see a chipotle so bad as this and the only thing that was good was the food but they were out of chicken and black beans. read more

If I could give 0 stars I would, me and my sister waited in line for almost an hour to get a burrito bowl here, with maybe 10-15 people in line ahead of us. The employees were on the clock sitting with their friends who had just arrived from the gym laughing and taking about life, while everyone waited in line. The 2 people behind the counter were probably the slowest employees I've ever seen in my life and the lack of effort was so frustrating i downloaded yelp for the first time just to leave this review and say how awful it was there. Whoever is overlooking the west ridge road chipotle in Greece. You need to make some serious changes with your employees read more

From the moment I walked in the establishment, the experience was less than pleasant. The look of annoyance and bothersome was clearly evident, more of what do you want attitude, as well as through the tone in her voice, as I was putting my order in. Not welcoming at all. She made me feel like I needed to take my $50, and go spend it at another restaurant, other than Chipotle. As I was telling her what I wanted in my bowls, and burritos, the attitude, was as if I was reaching into her personal wallet and taking money out of it. She was trying very hard to skimp on everything, and if you asked her for more, you got the evil eye, and under breathe comments, almost throwing my food but closely tossing my bowls, and burritos on the counter very aggressively, she clearly showed that she was not happy being there. Another young woman came to the rescue and was so pleasant! I wanted to tip her, based off of her kindness. But I don't think I'll be returning anytime soon to this location, unless another one comes to Greece. Chipotle really does need to reevaluate their crew in that establishment. read more

I think what I have learned from COVID is that I am getting on in age (on the inside). This is a fine franchise store and the food is up to par, but I found the music to be too loud!! I cannot hear!! Especially because everyone's mouths are covered, I cannot do my usual lipread and guess. I don't understand why it's made me so cranky, but I probably wont be back to this particular location. read more

Worst Chipotle in the US. They seem to always be short staffed, always out of everything and not the most friendly.

Absolutely horrible experience. I was misgendered by a rude staff member. He was completely transphobic and then proceeded to fill my bowl like this afterwards. It look like somebody took a dump in it. The guac is spoiled and smelled horrid. I threw it out as soon as I got back home. How am I supposed to eat something that looks like this garbage?!?!?! read more

Chipotle Mexican Grill - Mexican Near Me - Rochester, New York

Worst chipotle in rochester. Staff is very unprofessional and you can only pay cash and if it's not exact change you get yelled at. Every time I decide to give this location another chance it disappoints in service. read more

Wish I would have read the yelp reviews of this location prior to wasting my time ordering from here. Especially since it looks like this location has a long history of falling short with the same issues of never having online orders ready on time and constantly running out of key ingredients. Which is exactly what happened with my orders every time I ordered from the Greece location. I enjoy Chipotle, but am done with this location as things there aren't going to change any time soon. It's obvious that the owner of this particular franchise doesn't care about it! read more

I'm super disappointed in this location. They're CHEAP on the portion size, PERIOD. Very SKIMPY on the MEAT. Parking sucks.. Big time. read more

The Carne Asada is like chewing on a tire. Tough and grizzly, I had to spit out all but about 2 super small pieces. Fortunately they only offer it for a limited time. The chicken is good and service is excellent read more

Ordered on doordash and it sent us all the way to the one in Irondequoit not telling us before we made the order that the west ridge one stopped accepting doordash orders. So lost 20 bucks and only got a refund of 1 dollar. 2nd time we had issues with this one. read more

Always out of rice options and will never make more, seating area is always closed looking like they are just trying to push costumers out. Poor family asked to sit at 8:30pm and they told them no. Really sad cause this is the only chipotle in Henrietta read more