First off, the food at Chuy's is incredible. If you haven't been - get down there and try it. But this review is more about the service. On Wednesday, April 22 I was in Henrietta for an appt and decided to place an order at Chuy's to pick up on my way home. I paid and received my email confirmation. My mouth was already watering... I arrived to the restaurant early, hoping it would be ready. They were closed. A sign hung on their door stating they were "Closed Wednesdays and Sundays until further notice". Nothing on their site indicated this and my order went through with no issue. I was a bit upset. Not only for the inconvenience but also because I was hungry and wanted my burrito! So the next day, I had to be back in Henrietta anyway so I stopped in and asked about the order. They immediately apologized profusely - apparently there was a glitch that allowed several orders to go through. They assured me that I would be refunded. I asked if it would be possible to just give me my order instead of a refund (I was still dreaming of that burrito). They said of course and even offered me a free drink which was not expected (I was happy to pay but they insisted). The burrito came out in less than five minutes and they said they would still refund me - even though I assured them it was not necessary. I wasn't even mad when I came in; I didn't make any scene or demands. I just wanted to ask about my order assuming it was an accident, and give them a chance to see what they could do. They went above and beyond anything I would have expected. They more than made up for any minor inconvenience it caused. Even if they didn't refund me, I would have still felt the same way in how I was treated. So yes, the food is incredible, but it is matched with a masterclass in customer service which feels increasingly rare these days. I'd post a pic of my burrito but I've been chowing down on it while trying this review and, well, it's gone... read more

Great location, clean and inviting interior, super friendly staff!! And the food? So good that the flavors dance on your tongue. I come from the central coast in California and grew up with migrant workers from Mexico. It's been hard finding a place that had authentic Mexican food since moving to Rochester but this place can not be more authentic. We had tacos (shrimp, al pastor and carne asada), fried plantains, guacamole, and much more. All fresh ingredients packed with delicious flavor. You must try this place!!! read more

Considering I am from San Diego, Chuy's Taqueria had high standards to meet. The service was excellent and take out orders were neatly packed. However, sauces are not automatically included, so be sure to ask for them on the side. Side dishes are often an afterthought at many restaurants, but Chuy's offered several tasty options. *Tacos de Asada y Maduro: featured high quality steak with fried plantains. The plate included three tacos, Mexican beans, and rice. While the meat had a good char, it was slightly dry. Despite the menu listing chipotle crema, the sauce was not included on any of my visits. Its spice and creaminess would have tied the dish together. The plantains were perfectly golden brown and sweet. The beans and rice were both flavorful, though I wished the beans had a more consistent texture, as they varied between watery and refried. *Horchata: top tier cinnamon rice beverage that was nicely sweetened and well spiced. *Flan: was dense and creamy with a sweet, rich caramel sauce. The custard had a beautiful body and was a must order. I have never had a bad meal here, though consistent inclusion of sauces would easily push this spot into five star territory. Chuy's definitely satisfied my Mexican food cravings without leaving me feeling greasy. read more

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​ San Diego Transplants Approved: We Finally Found Our Taste of Home! ​If you are from the West Coast--specifically San Diego--you know the struggle of moving to Upstate New York and trying to find real Mexican food. We have been searching high and low for that authentic taste of home since we moved here, often leaving disappointed. ​The search is officially over. We found it at Chuy's. ​This isn't "Mexican-inspired" or watered-down Tex-Mex; this is the legitimate street food we grew up on. The tortillas were warm and fresh, the Al Pastor had that perfect marinade, the carne asada had a perfect char on it, and the salsa had the genuine kick and flavor depth we've been missing desperately. Let me talk about the Chipotle salsa, 100% off the chain! ​The Hospitality What truly took this experience from great to unforgettable was meeting the owner, Jesus (aka Chuy). He is the definition of hospitality. He took the time to chat with us, welcomed us to the city, and made us feel like we were regulars even though it was our second time in. You can tell he pours his heart into this place, and it shows in every single bite. ​Highlights for SoCal Natives: ​The Carne Asada: Proper seasoning and char. ​The Vibes: Unpretentious, friendly, and focused on the food. ​The Salsas: Legit Salas from scratch, from mild to heated specialities! ​Thank you, Chuy, for bringing a slice of the West Coast to Rochester. We will be back, and we're bringing friends. If you want the real deal, this is the only place to go. read more

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This place serves some of the best Mexican food I've ever had on the East Coast. The staff goes above and beyond--friendly, attentive, and quick to help. The beans and rice alone are worth the trip; they're packed with flavor and honestly unforgettable. There's plenty of seating, and the inside has the relaxed, colorful feel of a coastal taqueria, which makes it just as enjoyable to sit down and stay awhile as it is to grab a quick bite. Don't miss this spot--it's the kind of place you'll want to come back to again and again. read more

Chuy’s Taqueria - Elite bowl - Mexican Near Me - Rochester, New York

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Service, food, location. Everything went well. I came for a second time for the Torta. Oh boy, what a sandwich ", Al Pastor'. The toasted bread, the savory filling of the pork & pineapple, fries. The chips & salsa at the beginning are addictive. The Aguas fresca of Hibiscus is so refreshing. Every time I go, I try a new dish. read more

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The owner was there and checking in on everyone. His mother was there too, in and out of the kitchen. I always appreciate a place with house sauces that you can serve yourself. Very clean, and bright setting. Good food, the burrito with plantain inside was my favorite. read more

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Fresh, Flavorful, and Unexpectedly Fantastic! I was looking for a quick bite and stumbled upon Chuy's Taquería (pronounced "Chewy's," in case you're wondering)--glad I did! With solid reviews and a cozy location in Rochester, I figured I'd give it a try, and it did not disappoint. I started off with their chips, salsa, and guacamole. The guac was very fresh, like they had just mashed it up seconds ago--full of flavor, great texture, and perfectly seasoned. The salsa had a nice little kick that kept things interesting. For my main, I ordered the veggie burrito--a good-sized wrap packed with mixed veggies, cheese, white rice, and black beans. There was a sauce inside I hadn't tasted before--super flavorful and made the whole thing come alive. Alongside that, they brought out four different condiment sauces--two of them were fiery (a bit too hot for me), but the chipotle sauce was a standout. The interior was clean and comfortable (photos below). Everything had that fresh-made vibe--no shortcuts here. I didn't try the tacos this time, but they looked amazing at nearby tables. Definitely worth a return trip. If you're craving Mexican food that tastes homemade but packs restaurant-quality presentation and flavor, Chuy's is the spot. read more

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If you want high enthusiasm and customer service, this is the place to be. Chuy (if that is the boss's name) makes you feel like you're the long lost kindred to his family and he's here to welcome you home. Serious. if you need a friend and a place to belong com there. Booming voice, giving you complimentary dessert, and passionate, come here. It's a clean joint that fuses clean cafeteria but with excellent hospitality. This is my first Mexican food here in Rochester as I have been wary of most places that wind up being Mex- Tex (don't love the peppers and onions), or American Mexican (too much lettuce and weak sauce). I would say, this place is the real deal. Fantastic flavor, amazing presentation- you really feel like you went to Mexico here. I highly recommend the Shrimp taco, the verde Chile. Fantastic clean bold flavors that make you want to come back tomorrow once your full belly is full. The chef on the house gave our party this melted cheese thing. Very nice of him but a little too heavy/greasy for us to be eating a whole place of gooey cheese. Support chuy's and swing on by. I don't think you'd be disappointed. I am proud that an ethnic food is thriving and proud of their heritage without americanization. read more

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Good tacos, good service, will continue to go back in the future. I'm in a hurry for 85 characters... read more

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Pretty good! Lots of parking and was not busy at all on Tuesday night. They serve various of sauces on the side and gave complimentary chips and salsa. I had the Al pastor torta which had really great flavor and awesome bread but the meat portion was on the small side. My friends enjoyed their food as well. Will come back for the birria quesadilla! read more

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Absolutely fantastic food! I stopped by Chuy's Taqueria and was blown away. The food was genuinely delicious, and the carnitas were seriously some of the best I have ever had--tender, flavorful, and perfectly cooked. The whole meal was excellent. I will definitely be back soon. Highly recommend! read more

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Food is authentic ! Place is very clean. Staff are wonderfully friendly. I love it there.

You step into Chuy's and it is immediately hard to not dance to their music! They create the perfect vibe for the service and the food. The people work as a team and are extremely kind and patient. They have some amazing Birria!! Be sure to also try their plantains. I was thrilled to see they have almost every Jaritos flavor stocked up along with their delicious Horchata. Remember to go easy on their chips and salsa so that you have space for your entrée. This place is right down the street from me and I am sure I will be spending a lot of my salary here. read more

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***4.5 Stars*** Pleasantly surprised by Chuy's. No frills inside but good tacos and reasonable prices. The various salsas are also a great addition. read more

Great tacos with a lot of choices. Fast casual atmosphere with a homemade feel. The fillings are rich and savory. You also have to get horchata! The service is quick and friendly, too. read more

Finally found a Mexican spot in Rochester that has some great food. Salsas are amazing, tacos looked amazing, I ordered the chilaquiles which were very tasty, well- seasoned. My only complaint is the excess amount of cheese on the chilaquiles, but I'm excited to come back here and try more things on the menu. read more

It's Just fast food not a sit down restaurant . Disappointed. Drove by and didn't stop. I was meeting friends for a bite & a beer.

Ok this spot finally opened up so I swung by to pick up some lunch for us. It's bigger inside than I expected and you can eat in, the color scheme is hyper lime green and lots of streamers about. Staff is nice but a slight disconnect. Also the Apple Pay was weird. I usually have to use my face to scan it and where it was it was underneath/side of the POS system. So I had to get out a card first world problems but sometimes getting out a card is a mess. Than I asked for my order was TO GO. Half of the order came for inside.. they fixed that. Whatever I ordered some Chicken, Beef and Pork tacos, they were good but needed a bit more of flavor I used my consommé from the Birra Quesadilla to give my beef taco more flavor. The lime added a nice fresh hit of acid and I liked that in the to go box the fresh radish and the grilled onions. The other tacos were good as well but needed a punch of something I tried one of the salsa's that came with and it helped. Also with my to go order they put chips in the bag a nice touch. That birra quesadilla was really tasty and dunking it into the consommé just yum. I would come back and try other things, everything is fresh and tasty but like I said needs a bit more umami. They have a parking lot behind the restaurant. Give it a whirl. read more

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The service and the tacos were excellent. I've already been back twice. I hope having the Taco Bell across the street doesn't sap their business. read more

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First, there is a large parking lot for off street parking. It's bigger than it looks on the outside. There are several tables if you want to dine-in. I had looked at the menu earlier and was planning on getting lettuce wrapped tacos but that is no longer an option. While they do have assorted bowls on the menu, a low carb option or the option to make your own bowl would be nice. The tacos were ok. The sausage was not something I'd get again but that's my personal taste. Next time, I'll ask for sour cream on the side too. The birria quesadilla was really good and I'd get that again (and it's def not low carb but I digress). I tried using Apple Pay which wasn't working for them for some reason and that was slightly annoying. As I don't always carry my wallet these days. Def a nice addition to the neighborhood overall. read more

Chuy’s Taqueria - Assorted tacos - Mexican Near Me - Rochester, New York

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What a wonderful place and great environment. The food was great. The people were great. I'll be back soon! read more

Chuy’s Taqueria - Steak Mexican Bowl - Mexican Near Me - Rochester, New York

Hey who doesn't like tacos? Like, seriously? I honestly think Chuy's Taqueria has the best tacos I have had in Rochester. I think they excel in giving their food an authentic feel and having fun and accessible items. All the tacos I had had have been great. I'm a big fan of the barria quesadilla and tortilla chips with guacamole and salsa. In comparison to other tacos places in town, they are my current favorite for sure! read more

First time at Chuy's Taqueria on Mount Hope. Clean, festive, and very friendly. The owner was up front and made us feel very welcomed. Loved the salsa. Perfect touch of heat. Shrimp tacos are absolutely delicious. Flautas are tasty, not greasy, and good texture. Flan is a huge hit. Looking forward to our next visit. read more

Chuy’s Taqueria - Flautas with beans and rice - Mexican Near Me - Rochester, New York

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Such great food served with a super-pleasant attitude. The Mexican bowl has great-tasting rice, beans, and (in my case) grilled chicken with very fresh and tasty jalapeños. It was all so good that I came back two nights later! read more

Cute spot! Clean! Friendly service. Order at counter and they bring. Yummy chips and salsa while we waited for our meals. My husband loved his bowl. He ordered steak but was given chicken which he kept. My quesadillas were packed full but very, very greasy. I ate just a bit. Three stars for that. I'd return but would order differently. read more

Very tasty! Looking forward to going back and trying other dishes! Hope they add soup in Fall/Winter months & give chips when ordering to go too. read more

Stopped here for lunch on way home from airport... was on way to Mexico and weather aborted the trip, but was still had a taste for Mexican cuisine . The staff was friendly and attentive, and the owner Jose brought the food to the table. Everything was fresh and delicious, and it reminded me of the tacos in Torreon. The seating area is bright and clean, not fancy but thankfully roomy. Highly recommend Chuy's! read more

Chuy’s Taqueria - 3 tacos lunch - Mexican Near Me - Rochester, New York

First visit to this nice little restaurant. Arrived at about noon and waited in a short line to place order. Woman taking orders was very nice and helpful. Typical Mexican fare offered, but you have to order and pay for chips and salsa which we did with a side of guacamole. Guac was very good but chips were out of a bag and salsa was non descriptive and very smooth. My son's burrito the AM PM was very good with a choice of meats, rice, beans, cheese, scrambled eggs, french fries, and his choice of steak. Think it weighed 2 pounds! I got the quesadilla with carnitas and lots of cheese, but it was dripping with grease. Really not appetizing. Came with shredded lettuce, diced tomatoes with too much cilantro and not enough sour cream. You get a number when you order and an older woman delivers your food then comes to clean up when you're done. I assume it's family run. I had a Starry and my son had Horchata which was excellent! I would go back to try something else and would like to try the beans and rice. read more

Chuy’s Taqueria - Am Pm burrito - Mexican Near Me - Rochester, New York

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We stumbled across here when we were in Rochester for a volleyball tournament. The food was delicious & we were pleasantly surprised. We would definitely recommend for those that enjoy good Mexican food. read more

Updating my review to say the food is still excellent here. Tried the mexican bowl $13 added plantain which I think was $6-7 additional, little pricey, but otherwise super yummy! Met the owner today who is super nice and takes good care of his customers. read more

I don't often review, but sometimes you find yourself confronted by greatness.. and greatness deserves to be celebrated. Every member of the staff went the extra mile to make each customer feel welcome and cared for. We both enjoyed our food so much we both cleared our plates.. something we don't often do. Incredible! read more

We finally got to Chuy's on a Thursday evening, after wanting to go for ages. The first thing I noticed is how clean the front of house looked, from the spotless tables to the organized sauces and salsas neatly organized in a fridge. The service was friendly, efficient and informative. Obviously, we started with chips, salsa and guac. The chips themselves could have been better (a few may have been starting to get stale), but generally they were above average, strong enough to take heaping scoops and not worry about snapping in half. The salsa roja simmered with smoky flavor and a lingering heat, while the bright, creamy guacamole was nearly the best I've had locally. The camarones with spicy Diabla sauce features a bounty of plump and tender shrimp, with a fiery and rich sauce. A good portion of rice (good) and beans (excellent) accompanies the dish and might give you some needed relief if you make the mistake of putting too much habanero sauce on top of the already spicy dish. There is also a garlic sauce option, which I look forward to trying. We also ordered a pair of tacos; the Al Pastor had just the right amount of citrus sweetness to balance the smoky pork. The pork maw (stomach lining) taco is certainly an acquired taste, and while it wasn't our favorite flavor profile, it was cooked tender and seemed to taste like it should. I appreciated the sweet wedges of grilled onions accompanying the tacos, as well as the classic radishes. Finally, the Torta with carnitas. I could eat this forever - and not just because the sandwich is huge! The bread itself is soft, but held up ruggedly despite the mixture of juicy pork, guac, cheese and onion. We've all had a torta fall apart on us, it's a sad moment that Chuy's avoids by choosing the perfect bread to handle a tough job. Everything melds together into bite after bite of savory, tender goodness. Interestingly, it's served with a side of fries - which were good but didn't stand out amongst the rest of the meal. Looking forward to coming back for more. We didn't even get to the burritos, birria, plantains, elote bowls or the flan! read more

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,This is not a texmex place. The real deal. Food is great ! Lots of parking in back ! large Mexican Menu freindy staff read more

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Owner is very nice & personable! Food is en fuego!!! I ordered the Chuys Shrimp tacos - sooo good & my fiancé ordered 3 grilled chicken (pollo) tacos! Loved every bite! Very flavorful. Food: 5/5 | Service: 5/5 | Atmosphere: 5/5 read more

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Food was really tasty. We had Chuys Shrimp Tacos, Birria tacos and Shrimp Quesadilla. All were very flavorful. Birria was my favorite. Very kind staff, great service. Definitely will be back! read more

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I'm so glad we found Chuy's! The food was really amazing. I had a Poncho Villa and my husband had a burrito. Our meals were spectacular! There are 4 sauces on the side. My favorite is definitely the Habanero. Oh, and don't forget the Hibiscus tea and Tamarind drinks. They aren't super sweet and are very tasty too. We'll definitely be back! read more

Chuy’s Taqueria - Poncho Villa (Chicken and Shrimp) - Mexican Near Me - Rochester, New York

This place next level delicious! I usually get the veggie burrito and it is always so good. The hot sauces are bomb. The service is great as well. No complaints. Truly a hidden gem. read more

Met the owner, Jesus, and he was so kind. The food was delectable. My friend had the Chiles Quiles, his nephew had the al pastor burrito, and I got the tostones, which is pictured. All the food disappeared quickly as it was very tasty. Chips and salsa were complimentary. I will be here again. read more

Chuy’s Taqueria - Seating area - Mexican Near Me - Rochester, New York

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The flautas were crispy and yummy! The service was kind! The woman who brought me hot sauces explained them all to me. The ambiance is fun and the bathrooms are very clean! read more

Chuy’s Taqueria - Flautas - Mexican Near Me - Rochester, New York

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