A co-worker and I came for dinner and the line was short so we were greeted quickly. I started Keto a couple weeks back so chipotle is easy while traveling. The girl making my bow was slightly confused that I was asking for double portions of mean, but she obliged and loaded on the guac too. Building was clean. The meat was a little cold and overall meh. read more

The order was extra rice extra black beans, extra sour cream, extra cheese. I don't know what some people expect when you ask for extra but I didn't expect to get barely the normal amount. I am going to second the opinions of a lot of these reviews and say I just don't think they care about proper portions because it's takeout. Definitely a bummer when you open a half full order. read more

Chipotle Mexican Grill - The order label - Fast Food Near Me - Richland, Washington

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me and my boyfriend ordered online and i got a kids meal quesadilla with just rice and they didn't care to fill the other two spaces with rice which is normally what they do every single time... my boyfriend got a bowl and it was literally not even half way filled. either the people working online ordered don't care or it's just because we couldn't see them making the food that the portions weren't right. very disappointing. read more

Chipotle Mexican Grill - Fast Food Near Me - Richland, Washington

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I had an order pickup from chipotle tonight, there was a spider that crawled out of my food. read more

Chipotle Mexican Grill - Fast Food Near Me - Richland, Washington

The rice in my bowl was unbelievably, inedibly salty and so undercooked it was more crunchy than soft. It's clear that nobody here is tasting anything they make. The kitchen was disgustingly dirty, stacked with dirty dishes in clear view and food scattered everywhere on the counter. Service was terrible, every worker apart from the girl making our bowls was slow, looked miserable, and was not doing their job to any respectable degree. The health department should really make a visit to this place. read more

i've been going to this chipotle for years and love it!! i order online a lot and my food is always ready by the time i arrive! delivery is also very quick. delicious food and good portions! kind workers as well and a good seating area inside the restaurant. nothing but good vibes here!!! read more

I love chipotle but almost every time I order a steak salad, they forget the actual lettuce. I always get the same thing off of mobile order and they haven't always done it right. Chipotle is still one of my favorite places to eat, but this factor is so annoying. read more

Don't even bother coming here. Employees don't care about their jobs or preparing your food. Zero customer service and small portions that are over priced. They should either fire everyone that works there or close and do training. So frustrating. read more

Stopped by here on a road trip. They had no fajita veggies and no lettuce. I ended up with a bowl of sour cream covers meat since there was no warning before I started my order. I would not have ordered, or would have gotten a burrito, if they had been upfront with their shortages. read more

This is the first and last time I will be put in the position of having to beg for food and will not be returning to this location. They seldomly have the elements for a salad and today was told there wasn't the option of getting the fresh corn salsa - until I saw another coworker parceling it from the mixing bowl into serving containers (only feet away). I politely pointed out that it was right there and got the "side eye" of the century from the server. "Please, it's right there," I begged (twice). After a "huff and puff" sigh, they relented and added a small container. This location always smacks of rude and lazy. read more

I always love chipotle and can always count on consistency with my order. But of course the one time I'm pregnant and starving, I get a burrito bowl that is seeping with liquid from I'm guessing barbacoa juice? The bowl can't even hold its frame it's so sopping wet. And since when did ordering guacamole become them slicing an avocado in half and plopping it on top of the bowl??? My pregnancy cravings were really wanting chipotle... but now I'm sitting here gagging it down. read more

The last two times I have ordered from Chipotle, they have gotten it wrong. I didn't leave a review either of those times. Tonight's visit necessitates a review. We placed an online order and picked it up at the window. Upon returning home, we discovered both meals ordered were wrong. One had rice in it and no beans. That meal was supposed to have no rice and pinto beans. The second meal was supposed to contain salsa and fajita veggies. It had neither. We went back to the restaurant for the first meal to be corrected and explained what was wrong. When we got home, we discovered the meal now had beans AND rice. The rice was still in the meal! Come on, people! How hard is it to get it right?! Attention to detail. This is so frustrating! I don't think I'll be visiting Chipotle in the future. I'll opt for Costa Vida instead. Thanks! read more

Pregnant wife went in 1hr before closing and ordered a burrito and 3 tacos. Burrito and tacos were all cold upon receiving the food.

After staying away from the Chipotle chain for the last 6 years since there E coli outbreak we decided to try the new location this last week. Wow what a great change as the burritos, guacamole, chips, and salsa were fantastic. The service ordering to go was great and our order was right on. Guess we better try a second time, but this beats Costa Vida any day!! read more

We went to chipotle because we had a gift card. After ordering, the cashier was having difficulty with the gift card. She went to the back to ask her manager how to fix it and then came back and told us we had to pay another way or leave. Since we hadn't said a word up to this point except for "okay" and "thank you" we were shocked by her rudeness. I didn't want to spend money at such a rude establishment and the manager didn't even come out to try and figure out why it wasn't working. What's the point of having a gift card if you can't use it? read more

I love the food but the service is horrible and it's fast food. I ordered pickup for 9:00 arrived at 9:04 and at 9:10 they just got to me (in the drive through) and I am the only one here. I finally got my food at 9:15. read more

I place my order through the app and they always get it out perfect and on time. The drive through pickup is great and the food always tastes great. One of my favorite places to eat!! read more

Food was cooked amazing and neatly in front of us. The burrito roll was superb. Staff was helpful and friendly. Only downside was rice was slightly undercooked read more

Went through the drive through THREE times to get our food. Lady was super rude and didn't just take our order the first time. She said we had to order online, and after we did she said we had to wait 15 minutes. If you have a drive thru window you should probably use it to take someone's order especially bc there were no cars behind us the first two times we drove around. Anyways, don't have a drive through window if you're not gonna use it. Annoying. read more