I placed an order for pick up that said it would be ready at 2:15. I got to the restaurant to pick it up at 2:20 and they told me that they didn't have an order here under my name. I showed them my confirmation email and confirmed that I ordered it from the right address. She then had to go into the system and find my receipt which didn't print for some reason. After a while someone here eventually started making my order but was definitely in no rush to make it. She then informed me that they didn't have any steak ready and then it would be 10 to 15 minutes for the next batch of steak to be ready. I told her I didn't want to wait and that they could just give me a carne asada instead. Eventually the carne asada was ready but that also ended up taking 10 to 15 minutes which they didn't mention to me would be the case. I don't think I will be coming back to this location. I was very disappointed with the service and their lack of desire to make it right. The meal also tasted subpar. The rice was pretty dry and they didn't give me much carne asada. They also did not give me any silverware in my to-go bag or ask if I needed any when they handed me the bag. You cannot get your own silverware at this location due to covid which I understand but they should at least offer you silverware or automatically put it in your to go bag since this is the case. M read more

Chipotle Mexican Grill - Inside the restaurant - Fast Food Near Me - Orlando, Florida

See all

We live less then a mile from restaurant. Tonight we were not feeling good so ordered for delivery. The food arrived cold. Less then a mile and cold food! I am done with Chipotle and delivery. read more

Chipotle may be a chain, but sometimes I crave their food and I'm seldom disappointed. I've tried this location a couple of times using the mobile option. I like using the mobile app to customize my burrito bowl. My bowl is usually on point and tasty, but the store sometimes seems to have issues finding my mobile order which leads to a longer wait time for pick up. Even with this inconvenience, I'm satisfied with the end product. I'd love to see this location become more organized, but the end result is good for a quick and filling meal. read more

Chipotle Mexican Grill - Burrito bowl - Fast Food Near Me - Orlando, Florida

This place forgets items, leaves entire parts of orders out, or produces the complete wrong item way more than they get it right. Horrid location. Please take you business elsewhere. Pic included is an UberEats Quesadilla with Res salsa, Pinto Beans, and Sour Cream. read more

Chipotle Mexican Grill - Notice the lack of sour cream and beans all together. So lazy. - Fast Food Near Me - Orlando, Florida

Just received two dried out, practically empty tacos with meat and beans rolling out of the shells. No lettuce, nothing else....just leftovers. Terrible. Can't send it from my phone and you don't want to see this anyway. Gross. read more

I walked in and walled right out the service was piss poor and the food looked cold and old and the guy with the gauge earrings needs to work in the back of house with his attitude . No wonder why this location was so empty. read more

I ordered and PAID for extra everything off the app so I can meal prep it and of course my bowl was not giving extra anything but now i know to go inside and just start recording they'll give you extra when your in their face!!!! read more

I am so upset right now. I ordered a salad with guacamole and they gave me a burrito bowl with rice and beans (no guac), which I don't eat. I tried to contact the restaurant, tried to contact their support team and there is no one that I can get a hold of to fix this or get a refund. The restaurant is not very close, and I don't want to drive. I have $12 of useless food that is going in the trash and no way to get my money back. Also, this is the second time I've tried this location (the first was when they first opened) and this is the second screw up. This is something that should be an easy fix, and it's turned into me being extremely angry because I feel like they stole from me, seeing how this is not something I can eat. read more

Just ordered a burrito bowl that arrived 5 mins ago. I am very upset that I could cry. Blame the pregnancy hormones. My bowl was beyond incorrect and made with no consideration of my order. All of the items I selected were missing. The sticker on the bowl matched my order but the food did not. I ordered this through DoorDash who tried to rectify by offering me $3 credit. I spent $20 on the whole order. I will not be ordering from Chipotle again!!! read more

Chipotle Mexican Grill - I used my fork to dig through the rice. You can see no food on the fork, it's clean. - Fast Food Near Me - Orlando, Florida

See all

I ordered using DoorDash and didn't get to see the inside, how organized or fast they go but I just got a veggie bowl and chips with guacamole....the chips tasted kinda old and were soggy for some reason. Also I got fajita veggies on my bowl but it was just all big pieces of green bell peppers and no onions :( read more

This place is dirty I've gotten sick multiple times, thought it was me but something is seriously wrong and lately the foods cooked horribly uncooked fajitas today black pieces of god knows what in my food. Someone call a health inspector fr. read more

Not sure why I still come here even occasionally-the app says your food is ready when it is not. I imagine they do that to somehow look like they deliver timely food. They don't. 4.13.24 Chris your link does not work. I cannot click on it, exactly how do you expect people to reach out?!?! 04.13.24 Sheldon thanks that link worked. I've just lost 28 minutes of my life that I can't get back - talking to a bot then a human that gives bot responses. People just don't visit this location. It's truly the worst. read more

Consistently one of the worst Chipotle's I've ever been to. Only have gone there so many times because it's right outside my neighborhood. But they're consistently angry and if you ask for extra anything including a dressing for your bowl, or rice even when you can't eat bean. they will charge you for a half scoop. I would not have an issue with this if you couldn't order on the app and get extra for no additional fee. And why would a salad dressing cost anything when it's free for a different menu item. The portions are incorrect. They're frequently out of things and they have a very bad attitude along with a very messy environment. If you're considering going I suggest driving 5 minutes south to a far better chipotle. Or go to steak and shake in this chipotle parking lot because it'll be a better quality experience. Sorry for the sarcasm but also being honest. read more

Pros: Clean, good customer service Cons: the food tastes dry, not fresh, rice is cooked with too much water, water tastes soapy. I was so upset after eating here but oh well I learned read more

Once again I stopped at a Chipotle hoping for the best but disappointed again. Waited in line, got to the front only to find out they only had two meats and no fajitas. I'm tired of being told it's a supply issue. Own up, it's a poor management issue. I used to love chipotle but in the past few years they have forgot customer service and cleanliness. read more

If you want chipotle, choose another location. This one is messy and the employees are apathetic (the person making my burrito literally did not say a single word to me). read more

My wife just called to discuss the fact that they hadn't added her base of cauliflower rice which is an extra expense and that our food was cold when we to the employee on the other side of the line that we weren't exaggerating when we said it was cold and had our food thermometer in it and the chicken was 76°F the employee said "you got a thermometer? Bitch bye!" By far the worst we've ever been treated anywhere. This all occurred within 10 minutes of picking up our food. read more

Chipotle Mexican Grill - Food is cold and we had just picked it up 10 minutes prior. No cauliflower rice base (extra charge for special base). - Fast Food Near Me - Orlando, Florida

See all

Slow, wayyy too slow. Absolutely zero sense of urgency. I think it's really interesting how I'm in line right now with 6 people in front of me and I was able to write this entire review while I wait for the workers to very slowly and carefully scoop food into peoples bowls and burritos. They're so slow I can tell you that there's still 6 people in front of me and the guy ordered a salad. The sense of urgency is so bad that if I was in management here I would fire them or order them coffee from Starbucks next door to WAKE THE F UP. Edit: I'm still waiting in line with 4 people ahead of me. I've been standing here for over 10 minutes. read more

Refused to sell or make casadillas. Was happy to turn down revenue. Said for my order only that i had to place it through the mobile application. Everyone else was fine but only i have to download there app make an account then place the order just to eat there. I can't understand in what world it's ok that i can't walk into a "mexican" restaurant and order a couple casadillas lol read more

What is going on here? They are short changing customers? If you manage to get correct order you would be lucky. management skills are sub par. Yikes!! read more

Food is never ready when the app specifies. Usually always have to wait 15-30 mins when I come to pick up my online order.

This location NEVER has stock. I've been 3 times in the last two months and they've been out of countess items... and they NEVER EVER have the salad dressing... they are extremely fast at moving the line but what is it worth if they never have half the menu items. Drive to a different location read more

Chipotle is solid and you know exactly what you're going to get just about every time. Even not the greatest Chipotle is still good enough. This particular location Chipotle has the most consistently good food I've had at Chipotle. Most of the time when you go to this location however the line is 10+ people deep and the staff has no real sense of urgency. But it seems like they work slow and make your food right...when you're standing there. Online orders...forget it! Never ready on time, and almost always wrong. read more

Never been to this chipotle before, me and my party was visiting from out of town. Soon as we walked in the young girl that works the register caught a attitude. She made slick remarks and insulted a few of my guess. The place was dirty, there was no ice, forks, and lemonades. The brown rice was bland and under cooked and the chicken was cold. the customer service was horrible and this particular experience had poor standards. The workers acted like they didn't even want to do their job. This location is horrible and the manager needs to be ashamed of even running a place like this. I wasted my money and will not recommend anybody to come here. You better off going to steak N shake next door. read more

DOOO NOT GO HERE!!! Seriously! I'm not exaggerating!! READ THE REVIEWS!! I don't even do reviews. There food is as disgusting as the workers. If you don't want to work get another job or stay home and get unemployment. You guys are LAZY and LIARS. LEFT EVERYTHING DIRTY So nobody can't sit and eat. The young lady at the register was touching her hair and then touching the food !! had to go to stake n shake next door. I had no choice. read more

The wait time was ridiculously slow, about fifteen minutes. We walked in to a line of people and the people at the very front were even waiting to be helped. It seemed the issue was a lack of adequate food prep and out of the five employees, only two seemed to be doing anything about it. My sister ordered a bottled coke and when we could finally sit and eat she realized she couldn't open it because it wasn't a screw cap. Expecting for a quick fix she walked to the register but a bottle opener was nowhere to be found. It took 3 employees 10 minutes to get a Coca Cola open. It doesn't make sense to be selling bottled items if you don't have a simple bottle opener available. The food quality also wasn't worth the wait. Disappointing. read more

This chipotle is trash. The portions make no sense, the flavor is non existent somehow when i have to deliver the app always picks this location cus it's closer to my home. They charge for double meat portions but when you get your food it's barely there. Don't waste your money visit the one by the airport instead. The food is delish, they move quickly and you get your moneys worth. read more

Absolutely great location for take out or (pre-covid) dining in. Food was always delicious and quickly made and the staff is very pleasant. I, however, mostly order delivery and that's where it all goes downhill. I have ordered delivery from this location approximately 30 times in the past two years and have received exactly 2 hot entrees, both on the same order. I know this because my partner and I were completely dumbfounded that it was still edible and it's still a running joke every time we roll the dice on this place. If you're interested in dinner and entertainment, order from Chipotle's website, click on the "where's my food" button and you'll be taken to Door Dash's tracking page. There will be an estimated time of delivery, and you can watch how your driver won't pick up your food at this place until that aformentioned estimated time of delivery, and then proceed to take the longest possible route to your place, all the while stopping in odd neighborhoods that are notably not yours. Are they dropping off multiple orders on the way? Who knows. I don't know. I've complained to Chipotle and yes, they will gladly send you coupons for more (ice cold) burritos, but the simplest solution would be to stop using Door Dash. If you're able to, just go pick it up. If you can't, order a pizza. read more

Awful.......filthy and unsanitary. Would never every go there again. The building and business is fairly new one would expect the inside to be as clean as the parking lot however it isn't. read more

Shit food. Shit service. I've gone here multiple times in the last like 8 weeks just to see if anything changes or it becomes better. Just to give them the benefit of the doubt...... Sike. Manager strolls around staring at every single one of us in this line that's damn near out the door; while he has 2 employees working the line instead of getting down and dirty. Food quality is alright on certain days. They most definitely prioritize online/to go orders over the actual people that are waiting in the line. The overall atmosphere and vibe is corny. read more

A good costumer service - clean - all the regulars safety for COVID working in 100% thanks guys

Great place to dine in. Had a great experience. Don't let bad comments drive you away from this location.

People working the line mad slow, every time I go up in there it's a long line and it takes way too long. They prioritize the people that pickup their food over the actual line of people in there. I usually go to this location because it's the closest but I'd rather go to one farther just cause of how slow it is. read more

I ain't even go say too much just don't go here go to the Steak N Shake next door me and my party go in an hour before they close if not two and the cashier had caught an attitude and their demeanor was not inviting I felt unwelcomed and and they had the AUDACITY to ask if we are all ordering food they claimed they had a "fork shortage" and other things as at the end of the day just don't go here go to the Steak N Shake next door they food better anyways. If I could I'd leave a zero star but I can't so I'll give them 1. read more

Worst service I have ever experience. The workers obviously didn't even want to be there. Best to go elsewhere

I been going to this chipotle for years and they never fail me the worker "shelby" is the best but the only reason I'm not giving this 5 stars is because there's one dude worker who rushes like crazy and constantly says " what else what else what else" read more

Went in person to place my order. Was extremely disappointed in how dirty the restaurant was. The entire work area where the "build" the food was dirty with spilled food everywhere. Some of the food choices were very low and the queso bin looked gross. The guacamole was starting to brown. The cash register area was also dirty within food as was the work island on the side. The trash can outside was overflowing. read more

Disappointed, missing items, food is a mess and cold. Management restaurant should be aware about this.

This chipotle is the the worst excuse for a restaurant I have ever been to. The fact that this restaurant is still in operation is strictly due to brand recognition and location and has nothing to do with any shred of competence by management. Every time I go to this location there is a problem. Typically the problem is involving being out of one of the main ingredients. Tonight when I went they were out of both kinds of rice, carnitas, chicken, and hardly enough barbacoa for one meal. How do you have chipotle without those ingredients? The rice was going to take 20 minutes and the chicken was going to take another 10. If I could give this location negative stars I would. read more

If I could give this chipotle zero starts I would, not only are they so unorganized but the employees are rude as f***!!! Sat in line for 30 mins, for the girl to give me small portions on my plate & then for her not to attend me after pouring my rice and carne asada... but before me she was adding the vegetables part to other bowls. I sat waiting for my vegetable part for about 8 mins & decided to walk out cause why spend money @ a shit location. read more