2025 Update: So I have since been back to this Chipotle quite a few times since my original review, and I will say it is a bit better. The cleanliness of the place is still bad and I will probably never eat there for that reason, however, the food has been consistently better. Service is average, not great but not bad either. Just OK. I usually order ahead, but the times that I have ordered there have been fine. I would avoid ordering ahead during lunch hours on the weekends and just order in store - much faster. read more

It is really sad to see the employees giving chipotle a bad name. I absolutely love chipotle this is my go to a least one a week . I will never be visiting this location again. Nothing was stocked you couldn't even get the basics fork & napkins. When ordering all trays were at the bare minimum and they were just scrapping the trays to make my bowl. read more

Had a disrespectful lady ask me what she could get me and when I told her a bowl with white rice, she straight up took her gloves off, walked out the front door, climbed into a car an left without saying a word. Employees made me wait further because they were socializing with an ex-employee who was talking about her pregnancy. Had to ask 3 times for forks and napkins because there were none in the lobby as usual. The chips were STALE. This Chipotle location is very consistent with having rude employees, long wait times, and a messy lobby. This location SUCKS. Either make your employees go through better training or hire a new staff. I would be livid if I owned this location. read more

This restaurant location is absolutely disgusting. The tables and floors are NEVER clean, there are food smear marks everywhere. We love chipotle but this location makes me want to vomit, there is no attention to cleanliness here and frankly I bet the kitchen is same way absolutely neglected. read more

No complaints about the food, it's a good as to be expected. However, the restaurant is always filthy. This past Saturday was actually ate inside. I watched as one server played on his phone while wearing his plastic gloves, another wipe her nose with her glove, and another handle money while wearing his. None of those servers changed their gloves to make food for the new customers that entered. Gross. Seems like this restaurant lacks safe food handling training. read more

This was sadly one of the dirtiest Chipotles we've been to in the entire country. Portions were decent, but my teen son found chicken, and a hair, in his vegetarian bowl, I had dried out sofrito that was scraped, no I mean scraped, from the bottom of the metal holding dish, as well as brown guacamole. We had a number of chewy chips, and then when they went to bag our meal, they dropped the 2 bags on the floor and said "sorry, these are the last bags we have" and used them anyway. They were friendly, but... Lastly- whoever designed the parking lot should be dragged into the public square and flogged- that thing is a travesty! read more

Food was so bad the chips were not just soft but completely soft, bendy and super chewy. The steak was super chewy and over cooked. Service was ok nothing good or bad. NEVER eating here again. read more

As a person who has worked in the food service industry, this Chipotle seems to have no understanding of food safety practices. On two separate occasions I've seen employees eat food straight off the bar in front of customers, use their phone, touching their face/hair/etc. all without washing their hands or changing gloves before handling food. On my most recently visit they were also playing incredibly vulgar music on a speaker in the back of house, and started closing tasks (mopping and placing chairs on top of the table) at 7pm. The store closes at 10. The quality of the food is also lacking. The meat is dry, the lettuce is wilted, and the restaurant is consistently out of main ingredients at peak customer hours. For example, they were out of white rice at 7pm on a Tuesday. I live close by, and would not be writing this negative of a review if my observations weren't consistent each time I visit. Everyone has a bad shift, but this location needs a complete overhaul in management and staff. At this point, the next time I have a craving for Chipotle I will be driving 40 minutes to avoid the Norwich location 8 minutes down the road from me. read more

You cant reach anyone at the store the automated system just send you around in circles

Anyone who orders online accepts mistakes may be made. Chipotle has a particular habit of this, which isn't a big deal in and of itself. Their blatant unwillingness to correct mistakes is unacceptable. Normally we wouldn't even bother asking for corrections. This time around they just didn't fill the bulk of the order, charged the full price and refused to correct or refund. read more

Horrible service. The guy who served me was obnoxious singing loudly into my food with his mouth inches away.

I tried their new Carne Asada, they are advertising. It was absolutely terrible. I don't know what cut of beef they used, but it was more like shoe leather with no flavor. The bowl was not cheap! I will not go back to Chipotle again! read more

I like the Food and the location but the manager Needs to better take care of cleaning ,all tables are always dirty garbage cans full to top soda machine area is a disaster garbage on the floor and employees with beard needs to cover it read more

Food was just average Most disturbing was that the place had only 6 other people eating at the time and every single table was dirty Asked them to address it so I could sit down and eat at a clean table He said " oh - you want me to clean a table for you ? "  He cleaned my table and then walked back to standing at the counter (no customers in line) leaving all other 11 tables dirty I sat and ate my dinner The place remained empty the whole time I was there (only 2 other customers came in) and 6 workers just standing around Even by the time I left (1/2 hr later) no one cleaned off anybody tables read more

Thursday 7.5.23 I enter chipotle at 8:30 pm. I was told there is no rice and they will not be making any for the rest of the night, although they are open for another hour and a half of business. I'm not sure why I continue to come to this chipotle for failed I don't care service attitude over and over again I'm not sure if the management is aware of these reviews or if they even care. Please do not go here and go to the chipotle in Groton. It is worth the extra few minute drive. 0 stars if yelp allowed. read more

Absolutely filthy. Cashier was just standing around while the counter around her was heaped with food scraps. Floor was dirty. I will not come back. read more

Ok, folks. I don't want to be that person, but here it goes. I ordered a burrito bowl with the following ingredients: Carnitas, fajitas, lettuce, red salsa, and cheese. I got slop instead. I initially thought they forgot the guacamole but nope, silly me, it was right in the corner next to the wilted lettuce leaf (singular). Please refer to the photos for a visual. What made this experience even worse (not the taste of the food- as I didn't even bother eating it) was the response I got from the manager. She was not exactly rude but was unapologetic and apathetic in her response. Not once did she ask me what was wrong with my meal or show any concern, which brings me to believe that complaints of this sort are plenty. I asked for a refund but will see if it shows in the next 1-2 business days. FYI: This was the third "bad" experience at this location. I thought maybe the first two were a fluke since it is a new location. I gave them the benefit of the doubt. But, not today, Chipotle, not today! Chipotle- you are the one! Anyone who has tried this chain will agree to it's "bombness"... but dang dude...Norwich get your s$@! together. You are making Chipotle look bad. Like...real bad. read more

Chipotle Mexican Grill - Ummmmm? $14 for what?! Come on, ya'll. - Fast Food Near Me - Norwich, Connecticut

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bad portions never coming back workers made me uncomfortable they/them was trying to interpret sexual things when asked if i like meat read more

Chipotle Mexican Grill - bad portions L bowl - Fast Food Near Me - Norwich, Connecticut

I've been to this restaurant three times, and on all three occasions, they were understaffed, and either out of chicken, rice, or another important ingredient for me to enjoy a meal. The last time I went, the dining room was closed, due to being "understaffed" so I went through drive-through and no joke waited over 45 minutes in line to get the wrong order. The staff that was available was incredibly rude and almost irritated with me for visiting the restaurant they are employed by. Very bizarre place not to mention it could be cleaner. read more

I would consider this the worst chipotle I have ever gone to. Every time I come here it gets worse. They never have everything in stock, I never get sour cream or regular salsa. Like genuinely I've never seen a worse establishment, the staff has been rude to me, they always have chairs stacked like they don't want people to come in. Just a very unwelcoming and unpleasant experience every time. without fail. I would leave zero stars if I could. one star is far too much for this chipotle. read more

Ordered on the app. Food was supposed to be ready at 8pm. Its 820 now im still standing here food not ready. Restaurant is filthy inside too. I complained to chipotle chat "jamby g" which was useless. I even tipped on my order. Never again. Likely calling the health department. read more

I love chipotle, but I often do everything I can to avoid this one. They are always out of something at both the inside order line and the drive-thru line due to a lack of planning and preparation as they don't anticipate running out of something until it's already gone ie. fajita veggies, queso, chips, etc. Additionally, there is very poor quality control for quantities and portion sizes. I bought a large queso and chips for me and my wife to split and got home to realize the queso wasn't even halfway filled, and 1 of her tacos had only four chunks of steak in it (the picture shows this). This isn't the first time this has happened either, I've previously had to get refunded on a burrito that I ordered online where everything was half portioned on it except the rice was packed in. I STRONGLY recommend this branch starts taking the feedback of everyone else on here seriously. 1 1/2 stars might be the lowest I've seen in a long time especially for a major company. read more

Chipotle Mexican Grill - Fast Food Near Me - Norwich, Connecticut

I placed an online order and went to pick it up. it was a large order. Get back to work and a WHOLE MEAL is missing from my order. Ok that sucks but surely the restaraunt will refund me or remake the item for me. NOPE! I have been calling for over an hour and cant get a single person on the phone to address this. This is just not right. I want to be reimbursed for the something that was NOT my fault. read more

Staff is friendly, but how is this place always out of ingredients? Went over an hour before closing and they had no guacamole, chicken Al pastor, or fajita veggies. Bad business. read more

This chain needs improvement especially with their online app. Of the several times I've order thru the app I've experienced one problem after another. Like they say and show you have an earned reward but when you go to use it you can't. Also when I put in a order for pick-up it isn't ready and I sit in the drive thru till it is. Even had to go in to puck up an order as the app wasn't working properly. Think their getting too big for their burritos! read more

I just had the worst Chipotle experience I've ever had. At normal dinner time I ordered a steak burrito and a steak bowl...standard fare, right? They had next to nothing on the line for ingredients and there was never an offer to get more. They literally added about 5 black beans on top of about a quarter scoop of rice like that was normal! The dried, burned steak was scraped from the bottom of the bucket and was about half what you'd get at any other location. No fajita vegetables period. If I wanted a salsa and cheese burrito, I could had made that myself. They had no issue charging more than $20 for this pathetic meal. No apologies were offered for the situation but they did offer to add queso...for the normal up charge of course! Don't waste your money here. read more

This location was very disappointing. I get there and I asked if they had barbacoa since the bin was empty, the employee looks at me & says "You want it right now?" When else would I want it? I could tell he didn't want to make any more because he went to the back to pretend to clean. I got the carne asada instead, which was cold and chewy. The chips were old and stale. The workers there all look like they hate their life. I'm not expecting back flips or anything, but putting in a little more effort won't kill them. read more

I came here at 8 PM on a Friday night and they were out of almost everything. They also weren't replacing anything so once it was out it was out for good. I took what was available to make my burrito bowl. I just got home and it's ice cold (I live two minutes away). Wouldn't go again. Not worth the calories. read more

you ever craving mexican food and are starving DO NOT COME TO THIS CHIPOTLE. DO NOT ORDER OFF OF ANY ONLINE WEBSITES TO THIS LOCATION. they do not give a crap about their customers, OR their orders, OR allergies. my boyfriend and i ordered off of uber eats, my driver sat there for 45 minutes waiting for my food that arrived COLD as hell. i ordered a steak burrito with brown rice, black beans, fajita veggies, sour cream, and white queso, i received white rice with no queso sauce and no beans, no fajita veggies. My boyfriend ordered a VEGETARIAN BURRITO BOWL with NO BEANS. HE GOT BEANS AND CHICKEN IN HIS SHIT AND HES ALLERGIC TO BEANS! it was SOPPED all over his food. and i also ordered a side of chips and white queso sauce that i literally just didn't even get. i wish i wish i could give no stars. Don't eat here. go somewhere that actually cares for their customers. read more

Chipotle Mexican Grill - my messed up burrito that was SUPPOSED to be brown rice black beans and fajita veggies . - Fast Food Near Me - Norwich, Connecticut

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How is it when you have ONE job to cook! you leave the rice UNCOOKED. it ruined my WHOLE meal, there were no vegetables and did i mention RUDE workers? I have hard uncooked rice that reminds me of ROCKS stuck in my teeth. SAFE your MONEY. read more

There was a hair inside of my chicken taco. The chips we received were incredibly stale and the employees acted in a very strange manner. The food was incredibly average compared to other Chipotles. I really wish that this location could have been better as it's the only one in the Norwich area. read more

This is the only Chipotle I have been to but it will be the last. Our food was not even hot, by that I mean the beans were still congealed like when first out of can, no lids on containers just covered in loose foil and food falling out, did not receive my wraps so nothing to put my food on. Seriously the menu isn't that complicated to get correct. Do not go here! read more

Never go to Chipotle,ever, but felt like trying it on a Thursday at 5:20 pm. Normal dinner time right? Not at Chipotle. I walked in the open front door, there were at least 5 workers behind the counter and a girl says, "ma'am we're closed". So I went to Moe's where they were very nice and we had a real good meal. Screw Chipotle! Go to Moe's!!!!!! Couldn't leave review if I didn't give at least one star. Wish there was a no star option!! read more

Wondering why this location even has An Uber eats option when they cancel the order every time you order from them..

Spent 12 dollars on my usual chipotle meal I get everytime I come just to throw it in the garbage it was genuinely a waste of food due to the way it was prepared.. I was happy to see my bowl was loaded with extra chicken without me asking, but the gentleman but at least a whole carton of sour cream all over my bowl my eyes went bug eyed I couldn't even believe it. I went to go eat it and all the food in my bowl was so soggy and milky due to the overload of sour cream, I felt bad saying something until my friend was overcharged on her chicken and cheese burrito payed 10 dollars for it when its usually 6.50 or less... so here i am at yelp im not one to complain but hopefully someone takes notice. read more

The customer service is the worst. I asked for a large chip, and only got like 7 chips in the bag. The workers were rolling their eyes, and then, when I tipped 5$, they were so ungrateful. read more

I love chipotle but honestly this location always has issues. Whether its altering their hours unexpectedly, long wait times due to food not being ready to serve or most recently today: unreasonably small portion sizes. This is my final straw with this location. I would rather drive 20 minutes to another location than give this location my money. Don't dine here. read more

I have NEVER been treated so poorly by customer service workers EVER. Constant eye rolls, back talk, and purposeful laziness. When the food is actually made with effort, it's pretty good. That usually happens once in a blue moon because every time you go there your order is ALWAYS wrong. Aside from that, there are some very nice staff who are hardworking and kind. But 9 times out of 10 it's always an awful experience here. read more

Brand new. Staff is good so far. We're long overdue for a chipotle or any new chain restaurants. Good experience overall

Hands down the worst chipotle I have ever been to. I live in the middle of no where and this is the closest location to me so I continue to go here and every time I hope that they have gotten their act together. Every single time I've been here (around 10-15 times) they are out of something usually more than one thing and all of their employees are constantly fighting with each other which makes for an uncomfortable situation as a customer. They have been rude to me on multiple occasions giving me an attitude because they are clearly overwhelmed and understaffed. Their ingredients are always questionable and look like they really just don't care about what they're serving. One time I drove 35 minutes to this location at 8:30pm and their doors were closed and lights were off even though their website and sign on their door says 10pm. This chipotle very much has a "f** you" attitude and it is blatantly obvious. I love chipotle but this location is just a dumpster fire. I really hope they can figure it out or get some new management because it's just pathetic. read more