I have went to this Wendy's a couple times diff times of day and night and only one or twice has my order been correct. I am usually closer to Bristol and go to the Wendy's there which almost never disappoints. This Wendy's has messed up my super simple order multiple times to the point where I would rather just go and make it myself because it's not hard at all to work a fryer and read tickets and make sure your putting the correct thing on and in the order from the ticket, as someone with food experience for over 15 years unless it's you're first week on the job there is 0 excuse for getting orders so wrong multiple times. Ordered a number 8 medium spicy with bottled water and 2 4 piece tenders. Got home to realize I was given a non spicy chicken sandwich and 2 2 piece tenders yet charged for 8 tenders as I ordered yet given like 6 ranches. It wasn't even busy when I went literally 2 cars already ordered and went pretty fast. Maybe because they didnt follow the correct orders for them too. Either way. It is just ignorant people who can't read a ticket and make sure the orders right. It's fast food it is not that hard read more

We went today at approximately 1:55 pm upon entering there was 4 people in line in front of us the gentleman in front of us said he had been standing there 10 minutes and the 2 people in the very front said they were standing there approximately 15 minutes all said no one even acknowledged them. There was 1 guy cleaning the lobby We watched for the better part of 5 minutes 3 people behind the counter doing absolutely nothing. We left keep in mind they were to busy doing nothing couldn't even acknowledge us. Upon leaving my wife said the drive in must be busy. We walked to our car seeing no one in the drive thru. Pulling out we seen another guy hiding where the dumpster is behind the gates. Come on Wendy's if the employees don't want to work get new and better employees or maybe get a manager I will return again before the end of week to see if this is common ground for this location read more

I would nothing if I could they cant take a contect order food taste like its a day old always cold its obvious the people who work there don't want to be there will never go there again this is the one in Norwich Ct.what could you improve your staff your food8 read more

I have always been ordering through drive-though at this local Wendy's Store. Today, I actually tried to for a eat-in at the store. The moment I walked in confusingly looking at the menu bar, because I was still not so sure about what to order. My intention is just to hang around and randomly eat something at this place, because of my previous good experience. The black lady there standing at counter had been uncomfortable while I was confusingly looking at the menu bar behind the counter. Seeing her getting impatient, I started hurriedly proceeding to choose a random options. She kept an ongoing attitude toward the entire ordering process. She aggressively and smirkingly asked for my name. I feel a total disrespect, especially to a customer who has good intentions and just wants to support. I noticed she slightly changed her attitude while taking orders from upcoming customers. That has left remarkable unwelcoming experience here. Your business should be thriving excellently without those kind of service attitudes. read more

Wendys in Norwich has the finest, most cordial and considerate staff, some of whom have been working diligently there for years and always provide excellent service, quality food and kindness. Recently, Wendys has not had hot coffee and discontinued iced tea, both beverages being major enhancements to the overall dining experience. Also, sugar packages, knives, forks etc. are no longer available to diners in the lobby, meaning counter staff have to take time to provide them at request. This is by far the best Wendys in CT and RI, and its because of the staff. Some modernization and equipment repair/replacement (such as the coffee machine and iced tea urn) are needed, and iced tea used to be served with a lemon slice. I understand that portions are getting smaller and prices higher because we're in a recession and the economy is tanking because of Trump and 40 years of irresponsible capitalism. But Wendys, in the spirit of Dave Thomas, is not McD's. It has always prepared and sold food to a higher standard. If ownership and corporate CEOs could accept a little less profit to provide the finer things and little touches that Wendys used to have and can again, I'd be thrilled. When open, as a senior, I go there every day for at least a coffee or (when available) iced tea and if in the AM buy some sausage biscuits or sale item in the evening. My financial contribution is small, but my loyalty to the staff and Dave Thomas' vision is enormous. Please get the restaurant reopened soon! read more

I ordered the double cheese meal and found the burgers to be overcooked to the point of a hockey puck. The buns were so cold that they literally broke apart when I picked up the burger. I called the restaurant and spoke to the manager Hugo who seemed disinterested with me. So much for "Hot & juicy." read more

Mistakes For the third time in a year, I ordered AND PAID FOR 2 chocolate chip cookies and only got one! There must be someone working there who steals cookies. I am really tired of this. That's $6 I've been cheated out of. Never going there again!!!! read more

i order from this wendy's on doordash and i am SICK of paying for baconator fries and getting a container of plain stale fries. this is like the fifth time this has happened, this wendy's is terrible. i am so sick of this. it is ridiculous read more

We have been going to this Wendy's for years. Unfortunately , the cashier had a little trouble with our order and a coupon on our mobile phone. He was very nice , but the manager needed to be called to straighten it out. She was very nasty to both my husband and the cashier. We will no longer visit this location, and feel badly that anyone has to work under her. OWNER SHOULD TAKE A HARD LOOK!!! read more

Food was good - salad was fresh, chili had good consistency and food was hot. The problem was the service - it was really, really slow and they missed several things in our order. read more

I just stopped for lunch and was pleased to see that the tables had been divided to provide social distancing. There were also plexiglass sheets in front of the register, which was also great. What I was disappointed to see was that the people who were actually making the food and scooping the fries were not wearing their masks correctly. The guys who were actually dealing with the food directly were not wearing their masks over their noses! What's the point? read more

I asked for no ice and my lemonade had ice and when I asked for another one they asked if I wanted a spoon to take it out like wtf Wendy's

I ordered uber eats, they forgot to add the tomato to my sandwich and forgot all the sauce.

The cashiers are super nice. Doesn't deserve it's rating it's a Wendy's lol ...............................................

It was ok, chicken sandwhich tasted off, but the fries are good. I was happier with burger kind the other week.

You have done it again you red-headed little fox. The 4 for 4 is unbeatable. You continue to raise the bar in the fast food and red-headed community. Good work. read more

we stopped for lunch on a sunday. spent $25 on two meals..to say the least the food was awful. Burgers were ice cold..like they didn't take much care in putting the sandwiches together. fries were under cooked..this is the second time we have gotten cold under cooked food but we wanted to give it another try..we won't be going back. I'll be taking my $25 and spending it elsewhere... read more

I gave them a 1 cause you can't give them a zero. But as usual their service sucks, this was the first time I'd gone in a while cause they are horrible at this location and the queen that works window always harasses me cause he sucks at his job, but I decided to try again cause Wendy's is my fav fast food place. But should've thought better about it cause once again they lived up to their shitty reputation and fucked my order up as usual. I asked for one of my Jr Bacon without mayo add ketchup but as usual they couldn't get that right. I had nuggets and got no sauce after they asked what I kind I wanted. The burger patties were nasty, burnt and over cooked as if they had been sitting on the grill for too long. The buns weren't toasted like they should be. So long story short don't waste your money on this place as I will NEVER go back. read more

I visited the West Main Street, Norwich, CT location today. The restaurant line was about 8 deep, and it took a very long time (20 minutes) to reach the ordering register. Only one register was open, and there was clearly one employee doing NOTHING but standing around and pushing completed-order trays to customers. I reiterate, she was doing NOTHING!!! It was nearly infuriating given the time I waited in line. I ordered the summer berry salad, and the amount of chicken and berries were extremely minimal - totally not worth the seven dollars. I am so disappointed with this Wendy's experience that I am telling all my friends, family and Yelp. read more

we went through again to mention they forgot a sandwich and one of the guys on the "line" decided to come to the window and tell us we were wrong but he will replace and was very rude and when i asked for a manager he continued to ignore us and be rude and made many comments. will never return. this is going to corporate, was very messed up the comments that were made about racial discrimination. read more

They got my order wrong on multiple occasions. They also overcharged me. The manager gave me a hard time when I came back and was blaming me for their mistake. I believe their staff is inexperienced with the exception of a few. read more