This store is understaffed. Last time we were here, we were told they didn't have any fajita vegetables because there was "nobody to cut them." Today we were told they didn't have any honey chicken because nobody had cooked it... this was about 12:00-12:30. Store opened at 10:45. Store was messy, trash on floor, and food serving tables were messy. Guac was brown, soda dispenser was out of order. Yuck. read more

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you pay $12 for a bowl of rice and beans because they seriously do not put much meat in. never going back. Close up picture, that tiny bit of meat was laying on top of a rice bowl that was at lease 3 times the size of the meat. Ridiculous read more

Chipotle Mexican Grill - This is close up and the bowl is 3x the size of the meat - Mexican Near Me - Myrtle Beach, South Carolina

Arrived at this Chipotle restaurant Sunday June 1st and was greeted by a sign on the exterior of the door stating that only digital orders were being accepted. Nowhere did it explain if we could eat on the premises, so I decided to ask first prior to ordering, since only one person was setting at a table and was on a phone with no food or drink. Our prior trip to this restaurant had not been a positive experience as nobody was servicing the drink station with multiple empty containers of their specialty drinks, and many tables had not been cleaned even though adequate staff was working on that day. Considering we do not normally place an order through the app, this was just an added inconvenience that slowed our service. Upon finally finishing my order, this placed us behind numerous other parties with large orders that walked in way after our arrival. One of my major concerns with Chipotle on any given day is the temperature of the food that you receive. None of the ingredients ever seem to be hot, or even warm. The majority of the time the dish appears to be cold. The rice, the black beans, the chicken, and the fajita mix you would think should be hot. The tomato salsa, corn salsa, sour cream, cheese, and lettuce should be cold. Guess what, it's all cold. Considering the number of adverse events they have had with food borne illness from outbreaks, you would think they would have tighter standard operating procedures. The food is normally consistent, but served cold for the most part. I was amazed by one staff member trying to keep this restaurant operational on this day, the person constructing and bagging all orders from the to go station. Normally, 2 people are filling orders at the to go station, and 3 are across the front handling the inside orders. One person was handling all orders! No manager was on site and visible and pitching in to cover for all the absenteeism on this day. No owner, no general manager, no district manager, no shift manager was assisting under adverse conditions. Needless to say, many people walked in, and many people walked back out without placing an order. The food I would rate a 1, due to all items being cold. Service on this day I would have to rate a 1, due to a cumbersome process of having to utilize the App to place any order, and the reward app being completely cumbersome in trying to get a credit for a drink reward. (forced to order a medium soft drink, but no explanation to speed the process), then the inadequately staffed business. (3 team members) The atmosphere was a 1 for the exceedingly cold temperatures inside the restaurant making it uncomfortable to stay inside, and all the tables outside being soiled from previous customers. The one employee that was filling the orders deserves a bonus for the day, since the other 2 employees unfairly rotated and stayed out of the filling station! The drink station picture is from a previous visit when adequate staff existed that day, but no one was staying on top of cleaning tables and restocking self service stations. Last but not least, this had to be the worst location for trying to skimp on ingredients, except for when it comes to filling the bottom of your bowl with 2 scoops of rice. The day that I ordered the Barbacoa, I'm not sure how many attempts it took with the tongs to pick up a smaller portion each time! Maybe four? Try utilizing a slotted spoon, so that everyone receives a fair portion size, or weighing the product so every customer receives what they should! Hire some management, if you want to stay in business! read more

Chipotle Mexican Grill - Specialty Drinks (2 empty?) - Mexican Near Me - Myrtle Beach, South Carolina

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I'm a regular Chipotle customer, but this location is seriously damaging the brand. On July 31, I stopped in to order food for my wife and had the most disgusting fast food experience I've ever encountered. They were out of cheese and lettuce, and the guacamole was brown. Worse, the kitchen area was filthy--trash was overflowing onto the floor, not just a little, but a shocking amount. I paid for the food but ended up going to Five Guys instead, just to give my wife a safer option. If they are allowing their customers to see this filth what are they doing behind closed doors. We ultimately threw the Chipotle food in the trash. If management can't meet basic cleanliness and service standards, this location shouldn't be open read more

First time reviewing a Chipotle. Small portion size. Wrong salsa. Poor quality food. Chips are stale. Chunky guac.

Run by thugs who care little to none about customer satisfaction. Asked for white rice with no cilantro (as the rice was more green than white) was told they dont do that. When replied, "I get it every time" was met with "do you wanna speak to the manager". We said yes but no manager ever came out. We then were told, it would take 40 minutes. So out of spite, so we sat and waited. Employees would rather lie about capabilities than actually working and providing you with the food you're paying for. read more

Chips taste like chewy and stale, gave me brown rice when I asked for white and didn't have any and people cut in line service was awful and people were rude! read more

Clean up your restaurant! It was almost nauseating to try to sit and eat in this place. The soft drinks needed replacing, the chips were stale. We asked for a different bag but they were stale as well. The restaurant itself was absolutely filthy. 2 stars is actually being generous. read more

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Out of all the restaurants I've been to over the years, and out of all the experiences I've had, this was the worst customer service I've experienced by a Long Shot. Please if anyone else is treated as poorly as I was at this Chipotle, leave a review and spread the word. No one should be treated that way. The manager there is absolutely the most insulting, rude, and outrageous person I've come across. I wish I was smart enough in the moment to record her, but I was so shocked by the way I was being treated, I honestly froze up. After paying $35 for a chicken salad (through door dash), I received what was about a half spoon of chicken on maybe about 5 leaves of spinach. All the toppings were missing as well. When I tried to show the manager my order, she stopped me mid sentence like this , handed me a business card, and told me she didn't like the way I walked in and call them. She refused to fix my order, she gave no apology, and told me to leave the store. I've called corporate already, wish I could do more. Avoid that location A All Cost they treat you like dirt and rob you of your money. read more

Worst chipotle burrito I've ever had in over 100 burritos. Do not come here to eat, the workers give you terrible ratios of ingredients and are rude and impatient whenever you try to ask for what you want. Even though there was not a line at the store, the lady was worse than a child at putting together a burrito. My whole burrito was just rice and lettuce, they put the wrong salsa in even when I specified exactly what I wanted, wouldn't put an ingredient on the side for me, and the meat was nonexistent. read more

This place is a total disgusting dump. It is always dirty and they run out of everything constantly.The management is absolutely horrible

I went for the plant based chorizo option. They didn't have it. I did get my regular veggie bowl but it wasn't the same. Also they didn't have enough green Tabasco sauce. I did get a fair portion size. The lettuce was too cold and seemed frozen. Worst experience at chipotle read more

Chipotle Mexican Grill - Mexican Near Me - Myrtle Beach, South Carolina

I love Chipotle at every other location but this one. I had to way an employee over that was eating at the other end of the counter. He finished before he came to get my order. Way smaller portion sizes than any other Chipotle, way smaller. There store is always pretty dirty, but I just thought it was because they were understaffed. I work right across the parking lot and it would be great if they could step it up to reach the "Chipotle standards". read more

Better service and the store was cleaner. Staff weren't rude or loud , or rude. We ate outside and it was very pleasant. Only question is why are they constantly out of fajita vegetables? Our second location here in Myrtle Beach. And the same thing at home in metro Detroit. There heading the wrong direction as a business. read more

I cannot believe I have to write this but this Chipotle needs to learn that brown rice takes longer to cook (almost twice as long as white rice). This is the second time I go and the Brown Rice is halfway cooked, therefore hard not chewy. They already skimped the portions the least they can do is have decent cooked rice? read more

Absolutely disgusting. The restaurant, bathrooms and kitchen. Stay away. And I love Chipotle. What a shame.

Food was nasty and stale. they piled the bowl with rice with little meat and veggies.

I did it...I ordered from this store once again so maybe it's my fault that I have to write this review. I have a house full of people who either work from home or are virtual learning so we have ordered/online from this store several times. Without hesitation I can state that 100% of the time there was an issue with our order. Always something missing or Burritos had ingredients we didn't ask for or did ask for and wasn't added. We can almost get over food being wrong HOWEVER the people, Chipotle leaders please hear me when I say YOUR PEOPLE have to do BETTER - Like a customer service training 101 class, just start there! Common courtesy like a hello or a thank you...even an apology and a smile wouldn't hurt. (we always grab and go because this particular store is always a mess) Today over $60 we spent on 4 items and all 4 had something wrong with them!! I will not make this mistake again, Good Bye Chipolte! P.S. I won't even post pictures of the food we got, I am embarrassed for you all. read more

My husband and I ordered Chipotle, we got chips and queso. We ordered a large and the chips weren't even filled half way up in the bag. Not only that but they were extremely stale, normally I can deal with a little bit of staleness but not with these. They were so bad. Also our food was cold, and even after heating it up , it was not good. We've definitely had better. read more

This has to be the worst Chipotle on the planet. Showed up and they were rebooting their system. 20 minute wait. After 10 minutes they said cash only, exact change. Our order came to $31.40. So we ordered Queso. New total was around $35.00. Gave her two twentys. Wouldn't take them. Told her the rest was a tip. Still wouldn't take our money. I asked if she would rather throw our food out or keep the tip. She said throw it out. Never going back to this location. Went to McAllisters and got a sandwich. read more

Chipotle Mexican Grill - New Yorker - Mexican Near Me - Myrtle Beach, South Carolina

Great service. The reviews weren't accurate. Great service for a large group. They were well stocked and moved us in and out efficiently.

Literally wtf. I have never been to such a terrible chipotle ever once. Every time I mobile order here it's messed up. I always order double meat and they give me maybe three specks. All of the chips are like half-cooked and have no salt on them. They guac never taste right, literally last time I got it, it wasn't even green it was like pale pastel green but also it was kinda grey. Its also always dirty in there. There chicken and rice crumbs all over the floor. I will not be back, I'd rather drive the extra 15/20 min to the other location bc yall cant get it right. - Pooh. read more

Chipotle Mexican Grill - relatable. - Mexican Near Me - Myrtle Beach, South Carolina

This place needs a good scrubbing. Everything is dirty. The dining area in addition to being filthy, is a mess. There are boxes stackec on several tables. On the plus side, the employees I encountered today were all very nice. Hopefully the new location in Conway is better. I'll try it next time. read more

Consistently out of ingredients, uncleaned tables, floor, bathrooms. Mismanaged. Overpriced and undelivered food. They just don't care about the customer, the staff or their reputation. Typical for high traffic tourist area. Terrible compared to any other Chipotle! I'd suggest passing. read more

This might be the dirtiest restaurant in the chain. So dirty with food everywhere on the floor and along the serving line. Also probably the rudest employees in the chain. They don't want to help anyone and barely look up to acknowledge you are there. Run away from this place!! read more

This Chipotle Mexican Grill in Myrtle Beach is one of my favorite Chipotle locations in the area and a reliable source for a good meal. I really like the location and the way that everything is prepared here. The staff here is very friendly and efficient at getting everything together. read more

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When I stepped into the Chipotle, I was excited to eat a delicious burrito and enjoy a good meal. However, before I even got to order I noticed how disgusting and dirty everything was. The floor was wet and covered in food crumbs and the tables were extremely dirty. Not only this but all of the fresh drinks were completely empty. I recommend not eating here and finding somewhere else to have a good meal. read more

Amazing food tbh! We went at like 8:30 and this was the best chipotle ive had way better than the one we have at home

Worst chipotle I've ever seen. Garbage everywhere , food stations nasty. Where's the management or health department?? and I love chipotle. This is a zero star if they had that option read more

This location was thriving with customers as I was afraid of going, from the looks of the quiet parking lot. Employees are audible, accustomed and had zero issues getting in and out of here. Food was delicious! read more

Wish I could leave zero stars. This resturaunt is the worst Chipotle I have ever been to. The lady who took our orders and made our food was terribly rude. And then when we pay and get our receipt back, we realize it is much more than what we usually pay. Turns out, they charge almost two dollars for a cup of vinaigrette, which is fine if that's what they want to do, but we were not told before completing our order. It is obvious that this resturaunt is under bad management, and the employees aren't any better. Our host was Cynthia and the lady making our food was Heather. I will never be back to this store and won't recommend it to anyone in the area. read more

Never have veggies and then gave my friend raw veggies. I hate this place. Customer service was terrible. When I asked nicely, I was flipped out and told to leave. read more

Chipotle Mexican Grill - Raw veggies - Mexican Near Me - Myrtle Beach, South Carolina

We are visiting Myrtle Beach from out of state and our family eats at Chipotle at least 3 times per week at home. My husband and I have spent our lives in customer service and we just experienced the poorest example of customer service that I have ever witnessed at the 1229 N Retail Court, Myrtle Beach, SC. store. It was never clear who was the manager in charge. There were some people in the back and the person we were told could address the situation would not even turn around to acknowledge or to try to answer the question, diffuse, or resolve the problem. A simple order of a quesadilla that should have been available with an online order was listed as unavailable? How does this happen to begin with and by this time we are at the register with the other 3 other orders and told the only thing was to go to the back of the line and order something different. We had all waited in line the first time. While the rest of us did not get to complete our order with chips and drinks. We had an appointment and did not have time to wait. Never did anyone ever begin to apologize. One young lady did provide us with some water cups when I went to the register and ask for them. This is the first YELP review I have ever written and it disappointing that Chipotle does not do a better job of training management and employees. read more

This location seems to be making tons of recent improvements from when I first started going here. Not sure what's changed, but the staff seem happier, my food is always fresh and plentiful, and everything seems much cleaner than before. I've been eating here 3-5 times a week and they never disappoint! A+++++ read more

The manager was extremely rude the worker put too much steak in my bowl and she charged me for extra steak when I didn't ask for double steak.... Not to mention the was condescending towards her workers and customers read more

Decided to pop in after leaving the mall. The location is convenient. The dining area was clean. It was after lunch time so it wasn't packed. I ordered my usual--chicken tacos. Some of the chicken tasted a little burnt but it wasn't too noticeable. Other than that, the visit was good. read more

Chipotle Mexican Grill - Chicken tacos - Mexican Near Me - Myrtle Beach, South Carolina

They put rice and chicken portions too less like its coming out of their paycheques. Worst service i ever seen, unfriendly staff .

I have been to this location several times. After the first one, I said I wouldn't come back, but it's been because of convenience that I keep eating at this horribly managed place. Every time I come here they're out of several things. Not just "oh, we ran out of guacamole..." but they're out of 4 fountain drinks, guacamole and vinaigrette. Today was actually good. They were still out of plenty of things and the vinaigrette was stocked but not emulsified like it's supposed to be. Yet they tell me, when they actually have it, that's the way it's supposed to be. Today, Dylan was working there. First time I've seen him. Boy was he a breathe of fresh air. Friendly and actually working. Ten people in the back and only one cleaning tables. Hope he gets recognized for this, cause he's the only reason I gave this place more than zero stars. read more

Flagged Content: Nice beautiful Sunday we decided to stop into chipotle for a lunch upon arriving at chipotle one of the ladies told me that there was no more of a certain item for Food to put on my tray and she made it seem like there wasn't going to be any more well in fact this was not true so she lied to me I ask for a manager and discovered that what the lady in line had told me is not the truth! I know I have been to other previous chipotles in the past and I also know that they honor veterans who have served his country but in this time when I asked if they honored Military they said that they only do a police discount I thought this was such bullshit I will never go back to this place and I hope it goes out of business! this experience was horrible!!! read more

Food is usually pretty fresh....and most times staff is friendly, but some of the others can drop the attitude...they really need to work on keeping their eating area clean. Every time we eat there the trash cans are always full...if not overflowing ...floors always dirty...food droppings and napkins... and the tables always dirty...This is really an easy fix if the manager would properly manage the store and his staff....this establishment could be so much nicer to dine in at.... read more