Staff is friendly and helpful, the food is great very good portions, and the store is always clean.

DO NOT ORDER ONLINE!!! this location is fine when you order in person but when I order online every time something has been missing from my order and they give you a half portion of everything. my bowl today had no guac, was missing a side of queso, and had four, YES FOUR, pieces of chicken in it. very disappointed and when complaining to pepper online it said sorry we can't always compensate. I only complain when my order is wrong so this was disappointing that they can't fix their own mistakes. Overall a 1/10 experience today. read more

Literally the worst chipotle I've ever been to. Been here 4 or 5 times and every single time there was either something with the order,

Worst Chipolte I have ever been to. Ordered in app. It took over 50 minutes to get order. Then crew member yelled at all customers and told us to chill.. go to Chipotle but not this one in Medfield read more

bro. i ordered a steak bowl witj white rice, lettuce, guacamole, salsa and corn salsa and black beans. and a side of chips. tell me why i see no chips, and when i start digging into my bowl, i get a sudden realization that there is zero protein (steak). i dont have the energy to make this up and shame chipotle because im a huge fan. so imagine how angry i am when i havent eaten and they messed up my bowl. realisticallly my bowl shouldve been 10 dollars because the protein made my bowl $16. im not happy. read more

Chipotle Mexican Grill - Fast Food Near Me - Medfield, Massachusetts

Absolutely disgusted. I found a hair in my food a few weeks ago. Decided to give it another shot tonight and I find a dead fly inside my steak bowl. It was smooshed against a piece of lettuce. I already ate most of my meal so finding this, when I did made me sick. I hope I didn't just eat a whole bunch of dead bugs without realizing it. If I'm paying $18 for a steak bowl I shouldn't be finding dead insects in it. Apparently they have pretty low health standards or don't properly train staff, maybe both. read more

Chipotle Mexican Grill - This is a fly I found smooshed on a piece of lettuce in my steak bowl. - Fast Food Near Me - Medfield, Massachusetts

The food is delicious the service is amazing and the ambience is a looking delicious.

Frequently issues here. Wrong or delayed orders are too common. Sometimes they get it right and on time but it might be 50/50 which is way too low for fast food. I keep ordering hoping they'd improve (start up kinks?) but it's been over a year and still not consistent. read more

The food portions are too small and not worth it. Especially when one is ordering food for pickup

I love chipotle to the point where it is my favorite place to eat. Whenever I think of chipotle I think of this place. The workers are kind, the food is amazing, and the surroundings are very clean read more

I know it just opened but this Chipotle gave me the smallest chicken bowl ever! $16 beautiful building. Tasted great...but tiny....do better Chip. I visited again a few days ago and the guacamole was brown. I asked the counter person about it and she just ignored me. read more

Chipotle Mexican Grill - Chicken and rice bowl - Fast Food Near Me - Medfield, Massachusetts

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I love Chipotle, but this location is above and beyond! The food is always very fresh, warm, and delicious! Not only that, the workers there really care about the customers! Byron especially, he's super funny and nice! read more

I visited this location on 6/11 at 4:30 pm. Wanted to purchase 4 meals. I am from Florida and have been to many chipotle in Florida, Georgia and Twnnessee. This by far was the dirtiest most disgusting chipotle I have ever been to. There was so much garbage and food on the restaurant floor and tables I was aghast. When I approached the order line I commented how dirty it was and the girl behind the counter laughed and the tall young man next to her asked me if I have ever been to the downtown Boston location. Why would that matter ? He acted as if this wasn't so bad. Who is managing this crew? The bins of food they serve from was gross. Slop all over the place . Food was all over the floor where they were walking and no food was ready . I walked away and then found out from my family this location has only been open 4 months. Shame on chipotle. If you can't fix this problem , you need to shut it down. Poorly managed. read more

This place is just getting better and better after settling into this new location. I went today and the man making the burritos was awesome. Not only was he friendly and so fun to talk to, but he masterfully made the burritos with a huge amount of all the rice, beans, meat and fillings. This place is really doing exactly what it needs to for a Mexican chain in Medfield. They'll see me every month, at least. read more

Where do I begin? It is questionable if this restaurant meets food, health and safety requirements. Customer service is also abominable. Virtually every table had leftover food scraps on them. The same for the floor. There was no one tending to the counter to take orders. After waiting for a few minutes, one of the employees sitting at a table, finally got up and went behind the counter. I was floored that he was an employee. After disappearing for another couple of minutes, he returned to the counter to take the order. No explanation. No apology for the wait. It was my first and last visit to any Chipotle anywhere, but especially this one. Yikes! read more

Ordered online and they went 0 for 4 of our orders. I asked for a chicken salad bowl, no cheese. I got chicken, cheese, and nothing else. No lettuce, nothing else. It was like... you have to TRY to screw orders up this badly. Forget it. Order from the Dedham location. Never again. read more

SO BAD! they over charged us and said they gave us a refund but instead ended up charging us MORE. The workers don't listen to us and instead tried to silence us when we told them they over charged us. the lettuce was rotten and a veggie bowl and salad bowl should not have come out to be 40$ absolutely ridiculous read more

Skimpy portions. It was 95% cheese and then they put lettuce on top which is just weird. They need to take notes from Norwood read more

Chipotle Mexican Grill - Fast Food Near Me - Medfield, Massachusetts

I thought I would give Chipotle in Medfield one more try because I love Chipotle. DO NOT GO HERE! The portions are INCREDIBLY SMALL! It's a joke! Look at the photo. It barely reaches the middle of the bowl. I really wanted to like this place, but it's very unorganized and dirty! I will never step foot in this place again. read more

Chipotle Mexican Grill - Chipotle - Fast Food Near Me - Medfield, Massachusetts

Aside from not dining here anymore...for all eternity, I'm actively thinking of ways I can close this place permanently, for the sake of my community and all of humankind. It's objectively terrible and has been since it opened last year. We're way past any learning curve in terms of being able to properly wrap a burrito, completely enclose it in a foil wrapper and put it in a to-go bag. It's so bad, it's almost certainly having a negative impact on my home value too. I gave one star, under duress, since I couldn't figure out how to give it zero stars. If you're still reading this, and still hungry, please go to either Blue Moon or Italian Groceria which are two locally owned restaurants next door to this culinary travesty. read more

Chipotle is SOOO GOOD. but not this one. What in the e world is going on at this place. Online orders are a mess! Wrong items and insulting proportions. read more

Absolutely love chipotle but WHO? Is working here???? The location and inside is fine but the service? Never give me my sides, consistently give me the wrong burrito (meat instead of sofritas which is tofu) , and just mess up everything!!! Actually so annoying The other day they didn't give me our large side of queso we ordered, and then gave half a scoop when I asked for it. So rude Get it together read more

I've waited since the grand opening to let this location work out the kinks and get established, heard a few neighbors said it's okay now. So I went in with a couple hungry kids, 3pm middle of the week. When I walked in, three employees behind the counter, seating area was a mess, food on the floor and tables, bad first impression. Went up to order, girl was friendly and receptive. Soda and ice machine was out of order, no problem so we just picked some bottled drinks from the good selection. Many of The hot sauce bottles were empty, they should go thru them and restock. I also don't know why there was a puddle of water infront of the soda machine, yellow sign standing next to it. It's like the employees were waiting for one of them to give in and clean it up. Bathrooms also smelled like urine.... I can say the food was decent, avg chipotle. But the bag of chips were stale, plenty of chips on the shelf but I bet they've been sitting there since the day before... someone from corporate needs to step up. read more

Been to this chipotle 3 times now and only one of the times have I received a good portion. I ordered 3 soft tacos which they gave to me in a chipotle bowl...I open it to find a mess and only one piece of chicken in the taco! The two times I have ordered online have been the worst sizes. IF you do go to this chipotle I would recommend going in because the online orders will look like shit. I know this is a new chipotle but c'mon what even is this!! read more

Chipotle Mexican Grill - Chicken tacos with 1 piece of chicken in it - Fast Food Near Me - Medfield, Massachusetts

Honestly, been here several times thinking it will get better . It doesn't .. place looks like a bomb went off inside , trash everywhere food all over the floor and on the serving area . Don't understand why somebody just can't wipe it down as they working .. portions are small , and the cashier left the register , went in back for a minute came back with her cell phone and charger looking through whatever ... rings me up doesn't say anything and doesn't even pass or bag the bowl .. ( had to reach over the counter next to the register to grab bowl because cashier was to busy texting ... read more

Medfield chipotle ,First just want everybody to know I've been in this country for 16 years. I never complain. I never did bad with you for nobody but I swear to God this place is the worst place , first it was for worker. Three of them was eaten at the same time one of them was service people and cash them out and order us was in the phone, speaking loud different language. Second I ordered my plate and I need the guacamole and they say we don't have a guacamole anyway I order plate and the orde bread with cheese, my bill was $26. I don't complain and I say it's fine not even three minutes later I was eating my food in the table over there. The other person come and he asked for guacamole and he bring guacamole. I just want to say one thing for the owner of chipotle talk to your people to respect other people everybody same cause this not nice even have my stepson work here and I told him the same thing I will never recommend this place and for the owner of this chipotle if you're not paying you to pick your people good pay good. Let them do a good job with people. I'm not the first one complaining about this place. I'm sure I'm not gonna be the last one if these people stay like this read more

tiny portions filthy store super slow and they dont care ....dont eat here unless desperate read more

I'm can't believe this store even is allowed to have the franchise name. I've ordered here maybe seven times and it just never is right. I hoped it was just a learning curve and they would sort it out but nope. My daughter's cheese quesadilla hardly had any cheese at all. It's like eating a warmed tortilla and I'm not even exaggerating. One time she ordered a cheese quesadilla with a side of rice and received a rice quesadilla with a sprinkle of cheese! I give up. Will drive to Newton. That one is consistent. read more

Horrible service! Have now tried this location multiple times since opening - both times online orders. First one I had to cancel when I arrived at the location and told my order would be an hour, second time app said my order was ready and in pickup rack, in reality order had not be made yet and twenty minutes after app said it was ready I received my order and upon arriving home found out it was made incorrectly! Never again...I would give zero stars if I could. read more

For a brand new store Mobil ordering is more than horrible stores always running behind 30-45 min. Thought it would be great in Medfield but I'll just take the drive to natick or Norwood. Zero sense of urgency read more

I asked this really nice kid named Marco for a recommendation. He gave me his extra meaty burrito. Thanks Marco!!!

Even though this is a new Chipotle, it is a disaster. I mobile ordered to the pick up window, only for me to stand out in the cold for over 10 minutes. Although there were workers right by the window, they ignored me and continued talking while i pressed the doorbell. Every time I've mobile ordered here, the wait time was about 30 minutes. They aren't short staffed too, I see the workers in the back just talking, acting like the line isn't to the door. The owner should really address these problems soon, as the terrible reputation is starting to be passed around the town. read more

I'm baffled. This is a brand new restaurant that took nearly a year to build and open. Then the owner decides to destroy it by staffing it with high school kids who are slow and clueless. One of them even told us they ran out of hard shell tacos. What? That's like McDonalds saying sorry, we ran out of buns. What is this owner doing? Does he not see the million 1-star reviews or oversee this terrible operation? read more

The only thing that got this chipotle two stars is the fact that it's a new building and chipotle food is always good. Service was so slow, only one person was working while two other workers were chit chatting. Meanwhile the line is practically out the door, zero sense of urgency. Not to mention I asked for extra white rice and got barely the normal amount and got scummed on my chicken when it was double chicken. I know they just opened up but they gotta figure it out over there, completely mismanaged. read more

So disappointed in this chipotle. Service was horrible food was horrible. Was ignored by the staff when I was the only one in line. Tried this location three times and hasn't gotten any better. They need to find better staff. read more

Guac was puke green. Nasty. Small portions and rude workers that are poorly trained. Very expensive. read more