Wish I could take a video. 6 employees. 1 making orders like a sloth and cashier just chilling and playing on computer. Long line. No one cares! read more

Chipotle Mexican Grill - Lazy people!!!!! Ran by a terrible manager! - Mexican Near Me - Jupiter, Florida

Tried to order the boorito special online... website is down call customer care and they say it's being honored in store. I specifically ask before we order if the store will honor it. Than we go to pay and they argue about it make me verify with customer service about honoring it and than say we can only use it once... we just left after the poor service read more

We like this place. Never disappoints! Not sure why reviews are off all the time. Sometimes the lettuce is very sparse in the bowls, but lettuce seems to be an issue with takeout lately. read more

Everyone here doesn't want to work / cares to work. Out of: Beans Salsa Vinegar Napkins Chips.... And were putting all the chairs up at 7:30 because they wanted to go home, they close at 10. So bad. Trash over filling with the manager walking around on his cell phone. 0 stars. read more

Ordered a carne Asada extra fajita veggies online for pickup. It was ready when I got there so that's great. Downside was by the time I got to work and opened it up to eat there was chicken and zero veggies. I was charged for the steak that I didn't get. If they were out at least charge me for the meat that I received. So in the end I ate chicken and rice with a little beans. Not worth the money I paid for. read more

This is by far the worst chipotle in all palm beach county. Food is always subpar and the service is even worse. Ill be going to the donald ross location for now on. read more

Really did go downhill. Slow AF. Inconsistant amounts of food depending on who you happen to get. Understaffed, understocked and doesn't look very clean anymore. I'm thinking they need some new management if they want to stay in business. New update- OK maybe they've been reading the reviews and trying harder. Last 2 visits, one online, one ordered in store- much more generous on the food and pleasant staff. Adding a few stars. Keep it up! read more

Ordered on app. Easy carne asada brown rice lettuce and cheese. Got hard over cooked steak white rice guacamole and nasty lettuce. Had to ask for my drink cup which they didn't include. Will give credit to the order being ready per time on app. Inside tables were dirty. read more

Place was disgusting chicken was raw in my burrito the management sucks all the manager does is sit on the phone texting doesn't open his eyes to see how disgusting the bathrooms are and the tables are dirty out of tractor beverages out of ice and kids not even giving a damn about anybody they used to have a k kitchen manager Matt that worked there was awesome read more

Alright, so I love Chipotle. Some locations are just better than others. I always give a location a few tries before actually making a negative review. This one happens to just not be one of the good ones. The food never tastes as fresh, especially the meat. My bowl usually is cold, the rice is hard like it's been sitting out all day, and the steak/chicken are hard and chewy. Also, if your employees are sick (one very obviously was), your employees need to stay home, especially in the food industry where you're handling other people's food and even MORE ESPECIALLY during a viral outbreak. The good news is.... Chipotle has reformulated their queso. Their previous queso, coined: "garbage juice," was well... garbage. It made America gag. This new recipe is much less garbage-y and more of what you'd expect out of a fast-food style of queso. I give it 6 out of 10 stars. Probably will order again. Not from this location obviously, but at others. read more

Very busy but food prepared fresh ingrediants & always love the chips & white queso. The staff is very inviting helpful to the customer & always listen to the needs of the customer read more

I showed up at 9 o'clock and they don't close till 10. They had no sour cream, pico, medium salsa, or cheese. This is the second time they have done this. But they had sour cream, pico, and cheese at the online order station; the guy still said he had none of those toppings as I'm literally staring right at them. I was mad but then I was like I'll just get chips it will be fine. No they had no chips made. I'm so disappointed in this place. I rate this place a zero; I am so unhappy. I'm contacting the corporate office. read more

I rarely review things unless they are absolutely terrible. Placed an order for around 6:30 for 7 PM and the food was finished 25 minutes past 7. The service is ridiculous. This is the worst chipotle in Florida read more

The steak is terrible. Full of grease. Honestly I tried many times but I guess today was the worst. Please don't offer "steak".

Ordered a Steak Burrito and Barbacoa Burrito and both of them ended up having no meat in them at all. Attempted to call and unable to get a hold of anyone. Complete waste of money, unreal that I am unable to be refunded. read more

Run by high schoolers whose concern is not service. They only take online orders. What a joke.

Okay, we all know Chipotle is delicious and full of yummy nomz so this review isn't based off their food quality rather their customer service quality. So every time I go to Chipotle I always get extra rice 1) because it's amazing 2) I love rice. When I asked for extra rice the lady serving me my food looked as if I was the three eyed Raven from GoT. Okay whatever I'm a foodie I know people will not understand this. *rolls eyes* Then she mixes my extra rice bowl with another customer's and I know because I'm staring at that bad boy with full intent of devouring it. So I let her know and this point I MUST BE THE ANTI CHRIST with the look she gave me. She then starts to throw little jabs (like snarky comments) and at this moment I realized I had one mission to do once I came back home and that was to write this review. Lol. Cashier was nice. I usually never have a problem with them but the people serving your food we're so apathetic and apprehensive ... Tl;Dr food was good and customer service was wack. read more

Nice lady helping us to start but all the food was old and containers almost empty. Got here at 7:30. Was disappointing.

No oversight from staff. Everyone was just walking around with no direction. Watched the manager on his phone for 10 minutes in the middle of the kitchen. Then he started switching out food, without washing his hands (Hispanic, heavyset man). I waited -7 minutes with 1 person in line in front of me. What a joke read more

Joaquin made sure the line was filled with fresh food and serviced the customers with great service quickly and efficiently. Thank you!!

Cold crunchy rice. How hard is it to make rice? Go to your local golf course and find the snack cart, you'll thank me.

This location has had a nosedive in service and cleanliness in the past year. There are never any trays and the food line looks terrible. The employees don't seem happy and no one looks like they are in charge. It's a shame because we like the food and it's convenient. Clean up your act Chipotle Jupiter! read more

Chipotle Mexican Grill - Seating area - Mexican Near Me - Jupiter, Florida

This location is so convenient for me, but I actively avoid going here. The employees are nice and prompt with service, and I have no problem with ordering pick up here. The major issue is that the food does not taste the same as other chipotles. The chicken has been burnt on the last 6 bowls/burritos I've gotten (yes I'm counting). The rice lately has tasted like there is way too much lime so it's almost sour. I'm all about refreshing rice but this is crossing a line. I guess those are the two issues, but they are so offensive that they warrant a one star review. I drive 5 extra miles to the palm beach gardens chipotle now. read more

Why can the order never be correct and on time? Better question- why do I keep spending money there. Don't think we will be after this.Too many messed up orders and items that we were charged for missing. read more

This is the worst Chipotle I've ever been to in my life. Stood in line with no one in front of me for 15 minutes and no one acknowledged me. When I asked if I could be served the woman told me she didn't appreciate me asking that. There were at least 7 employees walking around seeming like they were doing nothing. One was even sitting eating a bowl. Incredibly rude staff, and very unclean. Highly do not recommend this location. read more

Bro my food was more salty than the ocean!!!!!!!! Chairs are up at 8:30pm when they close at 11pm. Think the salt about to give me a heart attack. read more

Went in at 9:40 and they close at 11. They decided to finish up there conversion and all stand around talking instead of great me ..... whole front line was dry not a thing on it they were , out of corn sour cream cheese lettuce and only had chicken "in the back" available. I could understand if it was maybe like 10:40 but an whole hour and 20 minutes open still come on ..... maybe if you worked instead of talked your line would be full more. read more

Arguably worst chipotle to exist. Don't bother customizing any order online, they're guaranteed to get it wrong. Also no matter what time of day you go there always out of half the toppings and don't bother making more. Go somewhere else. read more

By far the worst chipotle around, unfortunately I still go often because it's the only one close by. They have terrible customer service and 90% of the time they are missing half of the ingredients on the line and it is always a disguising mess. read more

I always order thru the app. Grab and go. Prepared by the order instructions. Good, consistent salads each time.

I have never left a review ever in my life, but as a former manager of a fast food chain what I saw today was unacceptable. The Fact that the cashier had to also do the line and she was the only one while there was another boy who is the only one doing the mobile orders is unacceptable. The fact that there was so many people moving back-and-forth in the back of the restaurant yeah, couldn't think to help the poor girl and the boy is unacceptable and when I asked about the manager they stated to me "oh, I don't even know who the manager on duty today". So I would like to know how the store opened without the manager how is it that the store is running (but not really running because the service was slow) without a manager. and the amount of people that I saw walk in and out when they saw that there was only one person working in a long line was ridiculous. read more

This place was disgusting today. Tables were all dirty and the food station was not refilled and dirty with food all over it as well. The staff was rude and just the worst. Never going to this location again read more

This is the worst chipotle ever. They need to replace the manager. Went in there tonight after having not been in in about a year for a similar problem and had no guacamole and no chips. I don't understand how a Mexican restaurant can be out of either. They should close this store and put it out of its misery. read more

Asked for a chicken quesadilla and was told that was not an option. So you can buy a cheese quesadilla but they won't put chicken on it... Additionally my friend asked for jalapeños and was told they didn't have any. Proceeded to ask the cashier and was given jalapeños upon request. Will not return. read more

They are ALWAYS out of guac and/or chips. This time, the employee said "don't come at this time of night." It was 3 hours before closing. If you order on the app expect one or more items to be either missing or wrong. The employees are extremely slow and usually I watch my mobile order sitting on the counter for a while before going up and asking for it to be given to me. I have two refund codes and nowhere to get the refund. Would not recommend this location ever read more

If I could give zero stars I would. I used to love Chipotle when it first came to Jupiter. It has gone down hill on quality and cleanliness. I haven't been in months but decided to give it another try. It is so dirty on the line and your bowl is sliding through all that stuff. Also asked for chips bc I could see a huge thing they just made and they told me it was only for call in orders... WTH!! Then I asked the cashier for chips and she told me those were stale and old. So somebody is lying and I believe a manager should go in there and train everybody on how to clean and customer service. Also the cauliflower rice was brown, when did cauliflower turn from white to brown. To top it off, the food didn't even taste as good as it did when first opened. Step it up Chipotle, there are so many options in Jupiter. read more

I have been there several times with the same redo. The meat was dry and hard to chew. The portions were small. It didn't even fill the bowl. I dont recommend and I won't go back. read more

I'm not shocked that this location has 1 and a half stars. I gotta say I'm not entirely sure why I go back other than the fact that historically I like Chipotle and no other location is this bad... I just wish the closest location near my home wasn't this particular store. I went in tonight and had such a rude punk rock looking girl dealing with me in the most rude possible way.... I swear she maybe the partially shaved headed straw that broke the camels back. I don't know what her deal was, I could barely hear or understand any words that came out of her mouth but she literally seemed irritated that I was ordering food or that she was at work.. I'm not sure. No one working seemed to know how to direct a person when ordering more than one item. It was slow chaos with disillusioned Millennials. The food is always cold, the service is sometimes painful, and honestly I'm a fool for subjecting myself to this Chipotle every darn time! read more

I've been to this restaurant three times in the last couple months. Every. Time. It was a bad experience. Employees are short and rude, online orders are 30-45 minutes late, etc. The last time I ordered online the instore line went through about 30 people before they started evening making my order I put in 30 min prior. Very poor management. read more

Disgusting either the chickens burn in dry and the beans are not fully cooked they honestly just don't know how to make tacos Cold and hard tortillas just a mess read more

Chipotle Mexican Grill - Mexican Near Me - Jupiter, Florida