So the previous reviews made me a little cautious about going to eat at this chipotle. But since there's nothing else open in town after seven on a Sunday, we thought we would go. we didn't really have the experience that everybody seems to have had in previous reviews. There was one guy working the front line. One lady work in the register and another one cooking gentlemen in the front line was fast and efficient and friendly. The food was cooked and it was a typical Chipotle experience. I'm not saying it was great, but I'm not saying it was worthy of a one star review. I'd rate it on average with other Chipotle experiences I've had - I'm not expecting fine dining. I'm expecting fast - decent quality- friendly service and that's what we got! read more

2026: EVERYTHING IS PERFECT HERE STILL! (Mind blowing emoji). .. the customers are slow, greedy, selfish, uncooperative but Ai will fix that soon! . I travel 48 states, this location is very well. KEEP UP THE GREAT WORK. 2025: Food was hella good. Hot honey fire. Portion quality price great. Im impressed bc depending on location, everything could taste like citric acid/lime lol iykyk. Everything was fresh & hot. Thanks. read more

Service slow they had 1 person on the line with over 18 customers in line food, everywhere and they where out of mostly everything. read more

Chipotle Mexican Grill - Mexican Near Me - Jeffersonville, Ohio

Heard my quesadilla in the oven beeping for like 5 minutes before someone got it and to no one's surprise shits burnt to a crisp. Just lazy as hell and there was no one there. read more

Chipotle Mexican Grill - Burnt and cheeseless Build Your Own Quesadilla - Mexican Near Me - Jeffersonville, Ohio

I just at at the Jeffersonville Chipotle. My expectations were set pretty low, based on the reviews found here on Yelp but my experience was positive! Food and service were both exactly what I would expect from a Chipotle! The restaurant did not appear unkept and they were not out of anything we were seeking. I would certainly eat here again! read more

We love Chipotle, but walked in to eat at this one and found it absolutely disgusting! Not a single table in the entire place was clean. Trash everywhere- floor, tables, and bathroom covered in TP on the floor and overflowing paper towels. It was so bad that we immediately left without ordering. Chipotle is better than this! read more

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Horrible customer service meat pink not cooked fully asked them is there a way they could put my meat back on the grill was told no they couldn't If I'm paying I should be able to get done meat now raw they need to do better with customer service here ima trucker and it seems Ohio restaurants have poor customer service service they rude they act like your wrong read more

Completely out of everything including the cilantro and lime for the rice, cheese, quac, veggies, and all chicken. Tables were a complete mess and trash cans full to the brim! The space that they prepared the bowls was a complete mess with food everywhere on the counter. Also workers gave chicken that was finally done to customers waiting in line not to the costumers who had already paid for their bowls waiting to complete them. read more

This place really need zero stars. It was so nasty, and I had hair in my food. The employees response was "Ya that happens sometimes we don't have to wear hair nets" I was shocked got my refund and left. Would not recommend! Don't make the same mistake as us when passing through and no looking at the reviews. Go to the McDonald next door. It was very clean and fast! read more

Every time you stop there, they never have half of them items available and still charge you full price for it..... will never be going back there again and I love chipotle but management at this one sucks read more

My husband and I stopped in here for lunch and to let our dogs get out and potty/stretch their legs while on our way to our hiking trip in Hocking Hills. We had only saw Chipotle on the exit sign and didn't look up reviews until we ate here, which was our mistake. When we first arrived, I went inside to throw away an empty treat bag because there were no outdoor trash cans for public use. There were several people eating inside, but only a couple of people in line ordering, so I was hopeful it wouldn't take long to order when I went in later to do so. After being outside with the dogs for a bit, I went back inside to order for us while my husband waited in the car with the dogs and it was not busy at all. There was a couple in front of me and then myself, with no one behind me. The girl working the line was rushing me through the entire ordering process and when it came time to add topping she would try to only give me 2 options to choose from for our bowls before trying to wrap it up and then I would have to say wait I also need something else on here. Both bowls she asked if I wanted to add queso and I said yes. Both bowls she asked if I wanted to add guacamole and I said yes. When I finally pay my almost $27 for 2 bowls and go back out to the car to eat, I immediately notice that my bowl has no guacamole that I was charged almost $3 extra for. For me being the only customer in line at that time and her rushing me through everything, but then still having the time to write on the lid to charge me for the guacamole that she never gave me, it was beyond frustrating. I went back inside and brought my bowl and receipt to show them I was charged for it and wasn't given any. The girl at the cash register said they would give me a side of guacamole and asked the girl working the line who made my bowls for one. There were, once again, only 2 people in line. The location was not busy and only ever had 2-3 people checking out and in line any time I was inside, but the girl working the line acted like she was too busy to respond to the girl at the cash register when she asked for a side of guacamole. After standing there a while, she finally put some guacamole in a little container and then gave it to the girl working the cash register, who then slid it across the counter without saying anything. Just really poor customer service from everyone working there yesterday and I understand now why they only have 2 stars on Yelp. read more

Chipotle Mexican Grill - Mexican Near Me - Jeffersonville, Ohio

If I could give this place zero stars I would. Every table was dirty, the trash was overflowing. They were out of white rice, black beans, chicken, fajitas, and guacamole. Chipotle is typically our first choice for fast casual dining but never going here again. Staff acted like they couldn't care less. read more

food and service is terrible.Meat was not cooked and taste rubbery,it is cooked to "their liking" and not the people they are serving. I asked for a refund and they said no but they will remake the food with what I just returned.People need to be fired and place shutdown.Has a lot of bad rev for a reason read more

Yesterday, we walked in and no one greeted us or anything. Finally when someone seemed like they were gonna help us they said "sorry we're not taking orders on our front line because we are backed up on orders". Yet the doors were unlocked and there was no sign stating this. read more

I was met with a woman (maybe in her late 40s) ready to take my order. I asked for chicken, and she scraped whatever was left in the metal container (crumbs and a few pieces of chicken) into my bowl. She even scraped her metal spoon against the metal tin time after time with nothing scooped up. I asked if they had any more chicken as what she had put in my bowl were the leftover crumbs.. and she responded "what are you saying? I gave you a full scoop of chicken" I explained what she had given me were crumbs of chicken and also not a full scoop, and she scoffed and responded "I gave you a full scoop. we're out of chicken." She turned away annoyed with me, shaking her head. I stood there shocked and feeling gaslit. The young cashier understood, apologized, and offered more chicken. Then I heard them offer chicken to my fiance in line behind me (I believe they didn't know we were together due to our different ethnicities). I was incredibly shocked by the behavior at this point I declined the chicken, paid for our meals, and left. I was so shocked with the treatment I couldn't eat the bowl we paid for. I never nitpick or speak up especially when small things arise, but how I was treated is not acceptable. read more

Today Thursday February 19 2026 my boss, coworkers and I went to the restaurant for a late lunch at 4pm. The food was decent but our experience took a turn for the worse when we left our backpack behind and returned to find money missing. The managers were unhelpful and their inadequate surveillance has left us with a bad impression. We're extremely dissatisfied with the service and won't be returning read more

Amazing food and great staff! Everything was fresh and delicious. Ashlynn provided wonderful service on the line, Dale's food was delicious. Place looked nice and clean. read more

We arrived at 7:35 pm, the girls told us all the meat was gone. As we thought about our choice the cook a young man said he now has steak. So that was part of our order. As we were waiting I looked around the dinning room. The waste bins were full and V over flowing onto the floor around them. There were napkins on the floor and in general the dinning room looked dirty. Now I counted 4 employees working that night. Not sure who was in charge but they need more training on how to keep a Resturant looking good and clean. So I'm sure they can do better and they should start trying harder. read more

Doesn't matter what day of the week or time they are always out of half their options. A few weeks ago around lunch it was rice, beans and lettuce. Today at 6pm they were out of chips, lettuce and steak, heard they were out chicken right before our turn to order. Throwing in the towel on this chipotle. read more

There was barely anything available and this has been the case the last few visits to chipotle. It's unacceptable, embarrassing and just pathetic. No lettuce, no meat, no beans, no rice!! Why are you open?? read more

Nice restaurant. Good staff. Clean overall. Easy in and out. My bowl was very good. Fountain Coke good mix. read more

Chipotle Mexican Grill - Bowl , sorry eating in progress - Mexican Near Me - Jeffersonville, Ohio

Worst food experience of my life. There was garbage everywhere, trash was over flowing, not a single clean table. Once we got to the from we were met by a rude lady. Barely put anything in our burrito. EVERYTHING was with low or out (probably 10 things out). read more

I have never been to a Chipotle before!! This is a perfect first time to try it. My students earned a star reader award, 5th graders, and they wanted Chipotle. I ordered online and when I went to pick it up, they loaded it in the car for me and made sure I had every single thing I might need. Such an awesome experience. So very thankful for everyone that helped prepare my kids' food. They loved it and were so thankful. read more

Chipotle Mexican Grill - These are the boxes they pack everything in. - Mexican Near Me - Jeffersonville, Ohio

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This particular Chipotle will always earn 0 stars, but the lowest we can go is 1. Shut it down please!! We want a real chipotle!!

Came to order a bowl no rice, I asked if they could get the rice at the mobile station she said no but then the mobile station worker was grabbing stuff from the regular line like how does that make sense???? read more

Typically, Chipotle is our favorite takeout due to the service, cleanliness and options. This evenings experience was disappointing to say the least. The staff was arguing behind the counter, there were many basic options (cheese, lettuce, salsa, etc.) missing, and the restroom was cluttered with feminine hygiene products and lacked toilet paper. Please staff your site appropriately. read more

Place was a dump. They were out of meat. Trash everywhere. Garbage cans full. Disgusting. I've seen public restrooms cleaner than this place. Would leave 0 starts if I could. read more

Came here for a quick stop and I've been here twice now both times have been bad experiences. First time had us waiting 30 minutes on a mobile order that was done but they failed to communicate and give us. I said whatever on that and we came in today to give it a second chance. Man this place is dirty the both times we came here it's been so dirty the floors, tables and trash cans. The food was fine nothing to really complain about there but I got a burrito and I know I got a decent amount in it but when I got to the table to eat it was all spilling out and some got on the floor. Yes I'm aware I could have just gotten a bowl or got it double wrapped but at that point I'd rather just get a bowl and call it a day. Not to mention while ordering multiple employees are trying to get my attention and talk and it was very disorienting. Come at your own risk. read more

I just got done eating hot heads and it made me come back to just show how much an appreciate chipotle. The steak is always good, the food is always fresh, the chips are always on point it's just a good organization. In which I support whole heartedly! Chipotle, I love you! Change absolutely nothing. read more

We got there at 7:30pm (mind you they don't close until 10:00pm) they were out of EVERY SINGLE INGREDIENT except for sour cream, rice, and honey hot chicken. They should've been expecting customers and should've had food ready. By far the worst chipotle I have been to. I am not one to leave reviews on places but this one definitely needed it. read more

Has to be the worst Chipotle I have ever been to. Very understaffed. 1 guy putting orders together, 1 guy checking people out and 1 in the back. Line to the door. After waiting at least 30 minutes they then skimp on your portions. Probably half of normal size. All lemonade dispensers are bone dry. Trash cans overflowing. Every table and floors were filthy. Ice machine couldn't keep up. You could tell the employees were overworked and stressed out. Rude. Go somewhere, anywhere else. read more

I am rating this place one star because this place is so dirty there is water next to the bathrooms and next to the drink station. The floor looks like they have not moper it on 10 years. But the taco with chicken was really good. The service of this place is not the best when I went up to the counter to tell them they just didn't care. YOU GUYS SHOULD GET YOUR ACT TOGETHER. read more

SAVE YOUR TIME!!! Was too filthy in the place! Didn't wven trust the food service at all! Came in with my guys amd walked straight back outside after using the restroom! read more

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Everything tasted good but the chip were stale as could be. I went to go take a bite of chips and queso but the chip was hard as a rock 5/10. read more

I went at 9:00pm and most of the food was gone didn't even have chicken or rice I walked out.

Standard Chipotle fare on the menu, however this location felt below average for a Chipotle. The line was long, the staff was a little grouchy, and the location was not very clean- trash cans were overflowing, bathroom was out of paper, the ice tea was empty, etc....Couldn't tell if they just don't care or were overwhelmed. The food, however, tasted fine. read more

They only took cash when we came in, maybe the credit machine was down? Food actually was better than other Chipotle's I have been to.

It took 45 minutes to get a burrito bowl and a quesadilla, via a mobile order. This location is severely understaffed. and after waiting all that time, the bowl was half effort at best. when we walked in after 30 minutes to ask about the order, we were told they would start working on it. not to mention all 6 of the garbage cans were overflowing and were not taken care of. read more

The food was really lacking. Almost nothing on my plate. Rude workers. Horrible bathroom. Can't even order online.

Weird. They made everyone order via the app. So lots of people are sitting around at the dining area using the app. Never heard of such a thing. They are still making the burritos and they let an older lady do it without the app. Also, the person telling everyone to use the app lowered her mask every time she went to talk to everyone so I can't imagine this location was being extra COVID considerate. Then at 4:pm they opened up the line but all the people they made order online were still waiting on their food. The line went fast... probably error free. My burrito was falling apart and leaking but I thought the other one was mine because it had chicken and corn on it... but it was steak which is what my wife ordered. The chipotle employee suggested a bowl but I didn't order the bowl... They also made my wife's wrong. It had corn and no fajita mix... they asked her if she was sure we didn't mix ours except hers was steak and chicken... so no matter what, something was wrong. She grabbed it out of my wife's hands and threw it in the garbage and then made it in the order line... at this point it was still closed. The steak was dried. The tortilla wasn't properly heated. The food was lukewarm and not at the right temperatures... even the new one that they made. Overall, this Chipotle was a huge disappointment. read more