This Chipotle is decent, but lacks in customer service. Went in here before the Marshall vs Kent State game. They weren't busy at all which was really nice as I was able to order immediately. The girl that approached the counter to assist me didn't say anything, just looked at me when I said hello. Then when she was making my burrito, she didn't even let the bean juice drain off. Just sloshed it all over the burrito shell. This made for a very soggy burrito by the time I unwrapped it, as well as a burrito overpowered by the taste of watery black beans... Perhaps a bit more customer service and meal prep tracings would make for a better experience in my opinion. read more

First of all , the chips are always stale !!! And we got a guacamole , only bc we had a free one with our account there.. just for the worker tonight to refuse to scan it, bc the app wasn't open.. even tho it's THE QR code that they would need. We also told them to please not get cheese in the guacamole, as it's for someone with a dairy allergy- they just completely disregarded anything we said. I wouldn't have made this awful review if our experience like this didn't happen more than a couple times read more

Simple, straightforward, good, easy to park, clean, and quite consistent. That's all I can say! read more

Chipotle Mexican Grill - Kids Kid's Quesadilla and Wholesome Bowl with Carnitas - Mexican Near Me - Huntington, West Virginia

I usually love this chipotle but today I walked in and there was this older lady names Becky in a mask I walked up and asked for a bowl with a tortilla on the side so she gets it and said "what on it"so I said rice beans then double steak then we walk over to the other side and she said " what now" I asked for pico she barely put any like it was literally a a quarter of the spoon but whatever I asked for three big scoops of corn then she put the littlest scoop I said "can I please get a lot more" she said "no" very rudely then I said " no I want more" she out a tiny scoop on top then I asked for sour cream and she puts on a little bit and I asked for a little bit more and she goes " it's very thick can't you see, can you not see it I'm doing it, then I was like okay and left Worst customer service ever tbh I've never had anyone at this location be that rude read more

Depending on the person, I'll get some good portions. Pretty happy about, sometimes they burn that chicken though or they'll have it sitting. But dang, if you get it right at the right time, that stuff is so good. Workers are chill too read more

Came here on a Friday evening, staff were unpleasant. No one seemed to enjoy being there. Portions were pitiful and service was lackluster. Quality was lower than what I usually expect from a chipotle. read more

My food was in VERY small portions. The little meat I had was purely fat or cartilage. DISGUSTING! read more

Chipotle Mexican Grill - I bought chipotle for my lunch today. Look at how small the portions are, and this happened the last few times. - Mexican Near Me - Huntington, West Virginia

Slow service, and still got the order wrong. The food would be better if I just made it at home.

Parking can be a little tricky during peak hours. I have found they can fulfill online orders fairly quickly and as promised. They can often be out of certain items and customers are charged when requesting extra proteins, queso, guacamole or other menu items. read more

Worst Chipotle location I have ever visited. Food line looked old and uncleaned. It wasn't because they were busy, there may have been 5 or 6 customers besides my party the entire time. Never saw them clean or replenish that line. The items were so limited on the line that it was pathetic. Don't waste your time, Taco Bell is too close. read more

I mobile order my entree normally. Which they are always late and prioritize in-store customers first even though I place my order at least 30mins prior to coming if not longer. I now come 10mins after it says it's done but now it's too the point I'm waiting 30mins or longer after my mobile order has been "completed" to get my food. They're prioritizing in-store orders to a degree I get but I should not be here this long! read more

We found 2 bugs in our food!! I have reported this to corporate and the the Cabell County Health Department.

I ordered on the app and someone stole my food before I picked it up. The staff was super nice about and it and replaced it, but they also said it was the third time it happened that day and they had only been open 3 hours. It may be time to do away with the pickup rack at this location. Unfortunately the replacement "burritos" were literally the size of tacos. They were so under filled they were able to wrap one end of the burrito around the opposite end. Tasted great, but waaayyy smaller than any chipotle burrito I've had in the past. read more

I've never been a Chipotle fan. To me, it's one of the most average, massive chains in America. Most of the meats are bland and there isn't anything on the menu that brings a craving. However, on this strip in Huntington that's overrun by horrid fast food, Chipotle is the best choice. (We were stuck in this area after parking for a Marshall football game.) In fact, it's several steps better than the alternatives. On the other hand, the staff needs better training. I've been to this chain more than a dozen times and if these methods were practiced at other locations people wouldn't be granted another shift. For starters, when you ask for black beans, the server is suppose to lift the spoon up and allow the juice to drain prior to placing them on the burrito or in the bowl. I watched the man pour the beans onto several customers in front of me before draining them. Then you have water all over the burrito and it causes a mess. My bowl was swimming in water! Let's move on. Does management know how much money they are losing? The women (who appeared to be the manager) who manned the second portion of the serving station literally put a quarter-pound of sour cream and guacamole on everyone's burrito and in my bowl. You are suppose to put one or two small spoonfuls, not the equivalent of 10. Great for the customer, but brutal on profits. Still, when in Huntington, at least in this area, you aren't going to find much better. And, when faced between the choice of coming here over the other fast food places, you'll find more healthier, tastier choices inside these doors, even if the chicken I had was bland, still had skin on it and wasn't tender. read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Huntington, West Virginia

Terrible to say the least, always out of something, especially fajitas. Portions the smallest I've seen of any chipotle. I've ate here many times, everytime I'm disappointed. Save your money go to Chipotle in Barborsville read more

This location shines among the many, Many Chipotle's across the country. Every time I eat here it feels like the best I've ever had. What ever their secret sauce is and I expect it's good management, needs to be recognized. Thanks so much for the great dining experience every single time. You rock!!! read more

My favorite fastfood restaurant that no grease and kinda healthy, like it The carnitas bowl is alway good. read more

Chipotle Mexican Grill - Mexican Near Me - Huntington, West Virginia

Don't order catering from here. I picked up my order only to drive 30 minutes to my location to find out they didn't give me the whole order. They forgot to give me the chicken, beans, and rice....the important stuff. Drove all the way back to pick up the food in which they offered to refund the order, I didn't demand anything or even ask for a refund, they offered. No one at work was able to eat lunch together, we were supposed to celebrate 2 employees last day, so that was ruined. Almost 3 weeks later and no refund. I call and I am told my refund was never even put in to be processed. Terrible customer service and then lied to. read more

They're slipping. Paying more for less. Not as friendly as before. Go to the one by the mall.

i love chipotle, their bowls are so cheap and delicious. i definitely recommend! the employees at 5th ave are great: honorable mention: gary the manager he's great read more

How this poor excuse of a restaurant manages to hang onto its Chipolte franchise is beyond me. It doesn't deserve to be part of this otherwise excellent chain. With zero sense of customers, decor, service or food, it simply doesn't deserve to be in business. This sad shop turned out to be the only Chipotle I've ever been into with a surly, bored staff and tough, nearly inedible food. Pork was tough and fatty, more gristle than meat. A vegetable plate was beans and rice and a dollop of sauce. The only good fortune was that the portions were obscenely small. SMALL...? About half of the serving in any other Chipotle. There was no excuse. The lunch rush was past, and there was a slow stream of customers and yet, plate after plate looked like the worst fast food I've ever seen served. We left our food. We left the restaurant. We won't be back. What a shame. Avoid this ripoff. read more

They could learn a few things from MOES & QDOBA 1. Steak was tough 2 always have black beans 3. ALWAYS OFFER CHIPS & salsa with every meal 4. Always offer queso dip OTHERWISE it was decent read more

I love Chipotle, so I'll give two stars for the chain, but THIS LOCATION IS THE WORST. I mean it - the WORST Chipotle location I have EVER been to. And I've been to a LOT of Chipotles. My co-workers and I have ordered from here 5 times. Every single time, at least one of our orders (submitted online, clear as day) has been messed up. Several times, there has been more than one error per order. An occasional mistake is totally understandable, but consistent failure to meet customer needs is unacceptable. On this most recent occasion, I ordered a salad with double meat and was given a serving of meat smaller than a typical single-order and a bowl full of rice instead of lettuce. Other complaints: staff has often been unfriendly; I have observed staff not following standard sanitation procedures; despite ordering online, I have often been ignored when I politely approached the register to pick up my order; I am never asked to show my ID for online order pick-ups, which I understand is protocol. While I don't want to increase traffic at my beloved Barboursville location, they deserve a shout-out for FAR SUPERIOR customer service, and you should go there instead. When I've been in there, they have been friendly, prompt, and helpful - no incorrect order nonsense. read more

They still need to better train their employees. The kids they hire aren't la creme de la creme. With that being said, Chipotle usually has a high turnover rate until they get the good people in there. Oh, and I'm a Moe's person. It has caused many a debate between my wife and I :) read more

I went there a while back and ordered a quesadilla. When I got home, I looked at my food and my quesadilla empty... it was literally a tortilla. I understand things happen but when I called to tell them, the lady was incredibly rude! She said "well I find it odd that this has happened but I guess if you want to come back, we can make another". She acted like I was just trying to steal food. When I come back, I received incredibly rude looks. Not happy with them and will never go back. read more

Quality ingredients and a stellar place to dine in or outside. Great prices and a LOT better than Qdoba! read more

Chipotle Mexican Grill - Mexican Near Me - Huntington, West Virginia

Placed an online order for 4 burritos. Got the the store and they weren't even started and it was after the pick up time that was listed and there was only one person in line when I arrived. But since I did get to watch them make my food I did notice that the guy running the cash register never changed his gloves after taking 2 payments with cash and then fixed the food. Disgusting. Train your employees, cleanliness and proper food handling. Not sure if I will go back read more

Excellent staff. Very helpful. We came with a group and enjoyed our food and the atmosphere was awesone.

It's been awhile since I've visited this Chipotle location, but overall it is about the same. The food tasted the same (as expected from Chipotle) but the experience wasn't the same. It could be the fact that this location is so close to Marshall University or it could be the fact that it is downtown Huntington, whatever the case it took some adjustment especially w/one of my orders being an allergy specific order. They did get it right, I just felt like I had to carefully inspect everything (they seemed a little confused). Still, food was good, child didn't get sick, and we all walked away full. read more

The quesadilla that I ordered had very little cheese in it and it was mozzarella cheese not sharp. Isn't a quesadilla supposed be mostly cheese?? It was terrible. I threw half of it away. This is the Huntington Mall store. I won't be going back. read more

Don't order online. Placed a 40 online pickup order with bowls and a burrito. Each with paid extra such as guacamole and extra lettuce etc. and each bowl was missing at least one of the extras. If I would have know I probably would have just went into store so I know every element requested and paid for is incorporated in my meal. read more

It is a great place to get a burrito. It is good food at an affordable price. If you like Mexican food you will be happy here

What is the point of making a fax order of its going to take just as long as coming in. It took them an hour to prepare 8 burritos.

Waited forever for a Chipolte to come here, have been to their stores in several states and this one was everything we hoped it would be.Trevor the young man who greeted us was excellent in taking care of our picky order.The food was fresh they prepared it just the way we wanted and the service right down the line was excellent.We want to acknowledge Adam, Trevor, "Cinncinnati" for opening this place and making it a must do have for anyone who appreciates good food , good service, at a great price.Chipolte rocks and now we have our very own with people who care about their customers and the standards of the Chipolte brand. read more

I'm glad we finally have Chipotle in the Tri-State area!! I've been stopping in for lunch periodically since the 5th St location opened. Staff at this location have been courteous and helpful each visit. The veggie bowl is my standard meal and now that Sofritas (seasoned tofu) is an option I'll be enjoying a little more variety in my bowl. read more

Terrible! This chipotle was decent when they first opened, but I've been disappointed many times there so I don't eat there anymore. The only saving grace is their guacamole, but that's not worth the drive or the wait in line. Their meats are way too salty, overcooked to the point of being blackened. The steak is tough. The fajita veggies are either cooked to death and are limp and sad or aren't cooked well enough and are crunchy and the onions are so strong they ruin the whole meal. Never worth it and I always wish I had eaten elsewhere. read more

Tasty food at a fairly cheap price. After the initial demand from first opening, the service has been pretty quick. I believe they have hit their stride and have gotten over the problems of being a new location. I believe everyone would enjoy this restaurant and it is in a good location. One last note: parking is limited. read more

Chipotle was amazing!! Like oh my gosh!! So amazing!!I love the steak and black beans!!

They have great food and the workers are nice. But, the music is so loud you are basically yelling your order at them.