The reviews here are surprising. The only issue I had was getting into the parking lot, however that's not a Chipotle issue and I should've took the second entrance from freeway versus the first where I'm sure the majority also took. I was able to park quickly. The line was short, and moved swiftly. I received friendly help immediately when it was my turn. I got exactly what I wanted. Two meat burrito, corn, cilantro tomatoes, light rice, light sour cream, shredded cheese and even added salad dressing to my burrito. It was super stuffed. It was hot and it was Good! It couldn't have been any better. read more

Beans looked like they were a week old. The guy scooping the chicken barely gave me any and I asked for a little more since that was way less than a serving size and he gave me a dirty look and the tiniest extra scoop. Still wasn't even near a serving size. None of the other toppings looked fresh either read more

Walked in at 8pm today. Line is an absolute mess - dried food and chunks of stuff all over. Food mixed into other food. Clearly zero care given about the look of the line. Eating at something like that is how people get sick. Have some pride and keep the serving line clean. It's that what is visible to you, imagine how bad it is behind the scenes. read more

I wish there was a zero star option. Avoid this location - ALWAYS out of Everything. No heat in the restaurant - it's like 50° in here!!!!! Wash your hands, NO HOT WATER IN RESTROOMS!!!!! No veggies, no white rice, just a big disappointment...... read more

Poor management and service. Received the wrong food completely when ordered online. ..................... read more

This might be the worst Chipotle location in Toledo and the surrounding areas. Every time I make the poor choice of returning to the Spring Meadows location, I end up dissatisfied in some capacity. I usually don't bother going on and leaving a negative review, unless it's warranted, but my experience tonight was just that. Between the complete lack of customer service skills from everyone besides the cashier who was working tonight, to coming home to realize that the white rice in my bowl wasn't even cooked, I officially won't be returning to this location in the future. read more

Chipotle Mexican Grill - Uncooked Grain of white rice pressed between fingers for reference. - Mexican Near Me - Holland, Ohio

The food was burnt, the service was slow, and honestly the place didn't look very clean. The table where they have the food was filthy. The entire 10 minuets I stood in line I didn't see a single person wash their hands. It's sad you have to actually ask them to wash their hands yourself in order for them to do it. The guacamole was brown and still they decided to serve it, knowing the price isn't very cheap for it. This place used to pretty good a couple years ago but since then it's been absolutely disgusting. It's starting to work like the Central Ave location and that speaks for itself. read more

Chipotle Mexican Grill - Nasty brown guac. - Mexican Near Me - Holland, Ohio

first time I've ever had chipotle since there isn't one where I live. My food was amazing! My order only took about 6-7 minutes. The workers were very nice to me as well! read more

Chipotle Mexican Grill - Mexican Near Me - Holland, Ohio

I had quit coming to this location because they were constantly out of product. "The blender is broke" was what I heard for weeks at a time. The product is over priced at 9 dollars, and at least at this location they have generally not been able to move their line very quickly at all. I gave the place another chance recently, and for the third time in a few months they were out of forks. A warning on the door about this before coming in would have been the proper thing to do, or when I ordered salad. Also: out of forks at 2pm on a Saturday? read more

The service was terrible...the cashier spent 5 plus minutes talking to some friends in line instead of helping to my online order. it ended up being 10 minutes late. I'm all for employees being laid back but today just was just terrible. I've never written a review before but I hope people just avoid going to the one on airport all together. read more

No joke, I just pulled a bay leaf out of my mouth after taking a bite into my burrito. read more

Chipotle Mexican Grill - Bay Leaf - Mexican Near Me - Holland, Ohio

They were relatively fast but I placed an online order for a bowl that had two scoops of rice.. literally no rice. Would avoid this chipotle. Came back again to give a second try, trust google reviews!! They only serve half portions and will scam you if you order double meat. We ordered double rice and barely got anything. We asked about it and they gave us a side of rice in a salsa container... read more

Chipotle Mexican Grill - Double rice order - Mexican Near Me - Holland, Ohio

We call this location "Desperate Chipotle," as in, we only order from here when we're desperate for Chipotle and don't want to drive one inch farther to get it. This used to be an amazing location. Excellent flavors, huge portions, great workers. I even once found half a bee (the pointy half) in my corn salsa and spun it into OMG THE FOOD IS SO FRESH ITS STILL BEING POLLINATED BY BEES. So yeah, I was all in. Then a few years ago, something changed. Burritos were small, and bowls barely filled to the brim. I hate that. If you are charging me the same, it always needs to be the same. I don't care if it's so much food I can't finish it, I paid for that and I expect to get it consistently. Period. When they instituted ordering on the app I was so excited, and at first it was great to just walk in and grab my bags off the shelf. I can count on one hand how many times my order has been ready at the designated pick up time in the last 2 years. It's never ready. I'm talking a 20+ minute kind of not ready. People walk in and go through line and get faster service, which feels wrong. Can someone just come and in revamp this location and get it running, again? These issues predated the pandemic, so that's no excuse. Send help. (Also if you're reading this and you're new or just passing through the area, yes the parking lot is always this bad and congested, Godspeed.) read more

As a person with various food allergies, I love and appreciate the safety protocols at Chipotle. CALEB is a shining star at this location. He wanted to make sure our experience was great and was an awesome listener. I assumed he was a manager, but he said he is just a member of the crew. Keep up the good work! read more

Made my order I had a bunch of extra stuff added my total came out to 13.05 they said cash only the writing was so small and folded could barely read it I gave her 14 she said she can't except my payment so I left but the portion was for like a baby haha this place is a joke food looked like it had also been sitting out all day and dry read more

Very slow, bad service, dirty. More people waiting in the slow line than actually eating the food.

One of the best things about chipotle is the fact you can just go to Panera right next door instead. The quality of the food is so low for the prices they ask for, I would get better food at the Burger King right next door for half the price. It would probably taste better, too. read more

Hands down the best one we have ever been to. The food was fresh and hot. The employees were super nice. The place was clean. Faith restored in this chain. Our daughter loves it and we rarely stop other locations because it's disappointing. Not here, great location. Thanks so much! read more

Chipotle customer service used to be great. Now, since the implementation of this "Pepper" system, it has deteriorated to abhorrent. Today I ordered via the Chipotle app. My order was placed at 6:05, it was estimated to be delivered at 6:37, it did not arrive until 7:02. Typically, I will let that go. However, I ordered a large side of chips and queso, and my chips did not come. I went on to try and enjoy my burrito, but it was so cold that it felt like it was a store-bought, frozen burrito that was allowed to thaw out, but not being heated at all. It was not lukewarm, it was not room temperature, it was cold. Initially, I thought that my issue would be with door Dash, because they are the third-party delivery people. However, the queso itself was still warm. And since these items would have been picked up at the same time, and in the same bag, I believe my burrito being so cold have to do with poor service at this chipotle location. So, through the app, I rated my order, and in the past, they would have someone reach out to you if you were unhappy. This does not happen anymore. Instead, I had to go through my email, look at my order information, and then click on the link that took me to an automated system that messages You. I went through all of the drop-down boxes I have you select options, I put in my confirmation information in my email, and after I specified what was wrong with my meal, they told me they could not process the information and then the conversation was ended by the artificial intelligence. Mind you, there were three things wrong with my order, but I was only able to select one of them. That point is moot, however, because nothing I said was processed. So I went through that twice. Then I tried to call the store, but you cannot talk to a regular person at the store. It's another automated system. Honestly, this review isn't just to warn people that this location can do a shoddy job at times, it is in hopes that someone will see this and rectify the issue, because I am unable to talk to anyone who would be able to help me right now. I suppose, I can drive into the store tomorrow and handle it. UPDATE: This location replaced the entire meal. I am satisfied. read more

This is one of the worst locations I've been to, each time has been poor, but this describes the most recent visit. There was one person working the serving line, with a long line of customers. An individual I later found out was the "General Manager" was in view of the serving line, avoiding eye contact, enjoying a frozen drink, speaking to a cook, and ignoring the growing line. As he exited, he very loudly yelled to entire restaurant about a a new kitchen manager or something. It was quite unnecessary and unprofessional. Another employee was standing at the end of the line talking to a friend, might have been on a break, not sure, but again a long line. All of the tables needed to be cleaned and sanitized, but this never occurred while I was there. Finally as I was eating, there were a number of employees being loud and goofing off in the back, again as one person worked up front and a line of customers were stacked up. I submitted feedback on a receipt survey, but it didn't ask for any contact information for the company to follow up upon, so clearly they don't care. Skip this location. read more

I enjoy this location because of the staff's amazing attentiveness and dedication to the food and customers! Their food quality is second to none! Their hospitality is the best in the business. They are doing thing RIGHT in Holland, OH! read more

By far the worst chipotle experience I've had. Out of 3-5 items and mobile orders 30-45 mins behind. Avoid this location!

Restaurant and patio both were clean and tidy. Trash cans not overflowing as I've seen in other locations. Food taste was excellent as well as portion sizes. Staff was friendly and helpful. Staff was communicating well regarding food supply needs. Also saw staff cleaning glass partition between guests/food. Noticed that food delivery providers did not have to wait for orders. Bathroom floor could use a mopping but it is 4pm as I write this review. Air freshener and toe door opener for the bathroom door would be a plus. read more

There's definitely been a change in this location. I used to avoid going to this one. The food was a hit or miss, and some of the employees were rude. Since there has been new management, the store has gotten A LOT better. The food quality is always on point, the restaurant is always clean, and the employees have wayyy better attitudes towards customers (even the complicated customers.) If you don't like this location because of previous issues, check it out again. you won't be disappointed. read more

Best chipotle I've been to in awhile. All of the staff were wonderful. Had a question about the new steak protein choice an the manager I believe his name is Justin was very helpful in helping me make my choice. Fast, Nice & very delicious! I highly recommend. I will be coming back for sure! read more

Service was really slow got up to the counter and found out people were new. They were all super kind and nice 10/10 to the guy on register

Probably the worst chipotle I've been to. I don't know who the cook was on the evening of 1/16/15 but the chicken was extremely salty; and I got extra chicken because they were stingy on the meat. I might get a stroke because my blood sugar is so high right now. To the owner of this chipotle, please tell your cook he needs to follow directions more carefully and not dump the whole drum of salt on the chicken. Customers should also get a full scoop of meat and rice instead of a half scoop. Wow read more

Chipotle Mexican Grill - Chicken bowl double meat - Mexican Near Me - Holland, Ohio

One would think that all Chipotles are created equal; I beg to differ. I have yet to meet a Chipotle I love as much as this one. The meat is ALWAYS better seasoned here than any other Chipotle and the servers, for the most part, are very generous with the portions of the proteins. I had my reservations about giving a Chipotle a 5-star review, but for someone who frequents the establishment on a weekly basis (at least) anything less would be unjust. And in other news, that E.coli outbreak scared no one (to my dismay), the place is still consistently busy, so anticipate a line during peak hours. read more

The service is amazing! Considering everywhere is short staffed nowadays me and my husband were able to get our order placed and paid for within a decent time. The food is always great and the portions are awesome. I've never had a bad experience at this location and I'll also refer a friend to this spot if possible. REMEMBER everywhere is short staffed so please be KIND to one another :) read more

When there for take out and some time dining in. The restaurant is al always cleaned, tables wiped and sanitized. The always have what I need when I order. Staff is friendly and importantly they get my order right every time, so that I never have to return my order b for being wrong. Shot out to the manager for keeping that restaurant running Ike a machine. AWESOME STORE!! read more

La comida es excelente y el servicio al cliente es el mismo! ¡Tengo que volver por más!

One of the worse Chipoltle's I've visited. 50/50 chance your food is actually warm. And definitely don't go if you're in a hurry. Even during non-peak times you'll wait at least 15 minutes. Management needs to step in and make this store as great as the rest of their stores. I'll be avoiding this location until then. read more

I love Chipotle! Always great food. I love that there are vegetarian options and it's mostly organic. The new sofritas (tofu) are pretty good but I normally get both black and pinto beans with brown rice in a bowl. Only negative is the strip mall this Chipotle is located in. It's always full and parking is a major issue, especially now that the Panera Bread in the same strip put in a drive thru. read more

Ordered a chicken burrito and did my usual order. The burrito I got was smaller than a $1 burrito at Taco Bell. Big waste of money.

Chipotle - my favorite food group. What is there to say about this corporate giant? As I have said in other post, this is another company that can't really mess up what they do. They have everything from the logistics of food service, ordering, and even exiting down to a science. The staff at this location is polite and helpful, they're fast and hard-working, and I'm always willing to go back just for that reason. Well, no. Not just for that reason, but you know what I mean. Even as the 10 o'clock hour is about to come and they're closing their doors, they always let me come in for a quick order. I love to writeis reviews, but this is just one of those places that you can't write too much about. If you're in the mood for Chipotle, this should be a great location to go to. read more

Placed an online order and still waited 30 minutes with an empty restaurant. Worst service ive ever seen

I ordered two days ago out of convenience, and to get something easy and hopefully a bit healthy. Going in, no one seemed to be engaged or have a clue on what their guest experience meant. I am sure the atmosphere is suppose to be lively but no one had any sense of humor. I could have understood if they were busy and they weren't, and even then you would have a vibe of liveliness and synergy as everyone cranks out the food and interacts with each other. The two bowls I ordered were completely different except for one thing, well two things. SALT and no other flavor.(Oh, did I forget the poor quality of food)? At first I thought it was sad that they missed the guacamole I ordered and paid for When I called back they of course offered to give me a whole new order. At first I thought it would be fine. But the next morning, no way! I was so puffed up from all the salt. So, no free salt block for me, I couldn't deal with that again. What happened to the place? Maybe the founder should let the huge stock holder make changes. I don't eat fast food ever and this experience is why. If I wanted junk food, I would have gone to Taco Hellll, or one of the other terrible Tex Mex places in town. read more

Awful experience. Wouldn't accept cash payment, food wasn't quality, out of guac at 3pm in the middle of the week. Understaffed though line was out the door. Poor management. read more

This place sucks recently I went here and ordered A quesadilla with chips and guacamole the quesadilla tasted great and there was plenty of guacamole but no F@$&%#! chips and yes the guacamole is good but it's not the same without the Chips from chipotle so yeah if any thing I think this place deserves -1 star because they were also cursing and talking bad about the customers and would even snap at them so yeah this place sucks read more

Chipotle is great! You really can't beat that serving size and that price. Their corn salsa is great and if you add smoked tabasco sauce to your burrito/bowl, then you are all set. read more