Ate here for lunch today. Service was quick, friendly, and food was tasty! I got my food to go but inside looked clean.

My experience was very disappointing. I paid the full price for my order and, when I picked it up, I noticed that the portion was much lower than what corresponds to what they charge. To make the situation worse, when checking the food I found avocado peel inside the dish, which shows a clear lack of care and hygiene in the preparation. read more

Just ordered chipotle through doordash on my lunch break and disappointed isn't the right word. Im not sure if they aren't getting paid enough or if they just don't like working at chipotle but something in there has to change. This is my 4th time eating at/from this location in the 2 years I've worked out here and every other visit was just as bad.. but this one made me make a yelp account. Do not eat from this location and expect anything besides mediocracy. read more

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The food was good but we were rushed through and charged for two quesa Blanca topping which we did not get, not sure they understood English so we didn't pursue the extra charges, $32 for two chicken bowls and 1 drink was a bit hefty read more

Food is good but be prepared to get the smallest amount of everything you pick and don't ask for a tad bit more because they'll charge you extra read more

This was a dirty store. There was a leak it appeared in the wall flooding the entrance to store and women's rest room. The tables were sticky. The bathroom had not been cleaned in days ! Avoid at all costs! read more

Lady at the window was rude, didn't have half the stuff I ordered, portions were small when I ordered double of pretty much everything. Worst chipotle ever read more

The chicken burrito I had was made correctly, but of course if you walk in and order you're literally supervising them making it, so no surprise there. The meat had a lot of flavor though and they didn't skimp on the ingredients which is always appreciated. Getting in and out of this location is a bit tough unfortunately. The inside is really small, with not a lot of seating, and it was crowded and not very clean. If I wasn't placing an order to go I doubt this would be my regular go to Chipotle. read more

Great service, friendly staff. Not sure why there's such low ratings -- good portions and very clean. One of the nicest Chipotles I've been to!! read more

I just got the smallest portion I have ever seen on the internet or in person. Do not recommend this place

the portions were surprising well everything looked brand new and the people were super nice

Went there two days ago, customer service stinks, worker there has terrible verbal skills and attitude. And they never have food ready. Go to the one in Winchester or Manassas !! read more

Couldn't even get the meat for the order correct. Asked for double carne asada got half burned old carnitas. I will celebrate the day this place goes by way of the dinosaur. read more

For being BRAND NEW this place is kind of a gross wreck. Stood in line for about 10-12 minutes (only 1 person in front of me). There was only 1 employee working the line and then running the register as well. No one was changing their gloves or cleaning up behind themselves. The open kitchen was a disaster. Dishes and food everywhere. The counters at the register were littered with receipts and smeared with... food? Probably but I'm not sure. The food was so-so. (Steak rice bowl & steak burrito) Our queso wasn't the regular kind. It was yellow/orange and kind of had a powdery texture. This was our first visit to this location because we had a gift card. Pretty positive we won't be back. PRO: the staff was polite read more

Chipotle Mexican Grill - Front counter - Fast Food Near Me - Front Royal, Virginia

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Wait was longer than usual but that was only because....everyone had the same idea! Good food read more

Took 10+ minutes to be acknowledged at the window during a non-busy time Forgot one of my items, rest of order was cold because they made us wait so long Food was half portioned and rice was stale/overcooked Found a hair in our food last time read more

Constantly out of various food items on a daily basis, mostly during non peak hours which is odd. Staffing appears to always be short and subsequently the store is dirty. read more

Never again experience was terrible and food portions were not good at all. I got a chicken caseadia and all I got was cheese in a tortilla.

Excellent service from David, the young man with the dreads. He greeted me and the other guests warmly, helpfully guided me through the menu, and operated quickly and efficiently. He deserves a raise! read more

Been in line for at least 20 minutes for a call in order. If the owner is looking at these reviews, I would fire everyone or close it down. Your current business model is not working. I'm sorry it's tough economy, but 5 guys seems to make it work, you should too. read more

Chipotle Mexican Grill - Fast Food Near Me - Front Royal, Virginia

This chipotle should probably be shut down. It doesn't even deserve one star. We walked into the restaurant with the trash cans piled high and trash overflowing onto the floor. Every single table was filthy with trash and stuff all of them. We couldn't even eat in the restaurant. It was 7:30PM on a Friday evening. The restaurant was out of half of the food. All of the specialty drinks were gone. read more

Chipotle is my go-to restaurant when on the road. I value the clean-sourced and from-scratch food, as well as the clean and friendly atmosphere. However, this particular restaurant in Front Royal should not even bear the name. From the moment I walked in I felt disgusted; all surfaces were filthy, food spills, smudges, dirty napkins, it looked as if a team of middle schoolers had just swept through. However the filth did not stop in the dining room area: when I approached the counter I observed the same filthy disarray throughout the kitchen. Many of the pans holding ingredients were either empty, or nearly so. I observed a young man attempting to chop meat, and had to restrain myself from going back to show him basic knife skills so that he could get the job done quickly, efficiently, and without harm to himself. Sigh... When I stepped up to order I was greeted with a messy sign informing me that the store was out of sour cream and guacamole. How can a Mexican grill be out of sour cream and guacamole? There is an Aldie, Walmart, and a Target all within walking distance and yet they are out of sour cream and guacamole?!! One of the things that I also always appreciate about Chipotle when I visit other stores across the country is the warm, friendly, and welcoming staff. Not so at this one! It seemed as if every employee was depressed, which is understandable in such a filthy working environment! The only person smiling and seemingly cheerful was the bossy young woman who may have been in charge, who brushed me off with a flourish as I waited to pay. She was too busy doing some thing else, apparently, to promptly attend to me. Normally there is always someone at the register ready to close you out and make sure you have all you need. Not so here! After having paid I went to the counter for napkins, etc. Tough luck, of the three or four napkin receptacles every single one was empty. And of course, as with the rest of the store, the area was disgustingly filthy. I stepped outside with my order, astounded. Had I not been incredibly hungry I would absolutely not have eaten there! But once I was outside I chatted for a moment with a couple who had brought their own sour cream, and were having their dinner. They said they had been there a few times before, because it was the only local place that was serving some thing other than garbage, they had come back. But they told me that every time they came the conditions were exactly the same. Ditto a woman whom I ran into at the nearby Aldi store where I went to buy my own sour cream to go on my food. (Of course, I should have taken the receipt back and been reimbursed since chipotle should have provided such.) I mentioned that I needed sour cream for my meal and so I had stopped in just for that, and this woman said she had been in earlier with her son, and she was also absolutely disgusted. Later I also mentioned this experience to one of my children, who relayed exactly the same experience. My son-in-law occasionally eats there because he works nearby and doesn't want McDonald's. He said that literally every time he goes and they are out of basic things, and always dirty. And so it seems that my experience was by no means out of the ordinary. I will absolutely never, ever again step foot in that store unless there is a change of ownership and management. It seems such a shame as this chain normally produces excellent quality and value, with courteous and friendly service. This is why I say that this particular Chipotle should not even hang the sign, it is not worthy of its name. read more

The worst customer service I have experienced in a really long time. Completely uncalled for comments and eye rolling from the employee. We turned around and walked out. Will never go back. read more

Everything looked dirty in here. They weren't busy but it took them awhile to acknowledge me and take my order. The guy who assisted me spoke so fast like he couldn't wait to be done helping me. He sloppily put together my food. Could barely understand him because he was speaking so fast. He was fussing at the other guy right in front of me. Honestly I was kind of left speechless and not in the good way. read more

They had no damn corn, steak, and sour cream that's kinda gay if you ask me but the manager got a gyat tho

The worst chipotle i've ever been to. Hadn't been in a month because the last time i did it made me sick for days. Terrible experience, took 20 minutes to get my order and it was barely busy. instead of helping out the one person on line , the joke of a manager is taking dishes back one by one instead of helping causing the line to build. The meat was undercooked , stale and cold. it seems they just cook enough for the whole shift at once instead of keeping it fresh. The kitchen was filthy, had no white rice and no regular chicken. Don't even consider ordering delivery from here you will waste your money. As a former chipotle employee this was truly shocking and pathetic. They need to shut this place down or fire all the current management and get someone who knows what they're doing in here. They really need to get it together. Out of my last ten visits i have been dissatisfied every single time. Guess i will only be eating chipotle outside of front royal. - also way too much cilantro in the rice couldn't taste anything else. read more

This is the first chipotle I eat and really disappointed food was really dry no flavor at all. They need to hired good cooks

Don't understand why people always leave such poor reviews for fast food places- lower your expectations, it's a Chipotle. The service is quick, the staff is polite, and the food is fine. Convenient location off I-66. read more

Staff unfriendly which is just weird in this town. Made bowls with smaller portions than I've ever seen at any Chipotle probably due to the lack of ingredients stocked. She was scraping the bottom of all the toppings. This place has gone downhill quickly :( read more

Waited in a long line to order. Once I reached counter to order they were out of several items including rice and chicken. They seemed understaffed. The food area was very dirty. read more

3 out of 4 of our orders were wrong and they lied about not having chocolate milk (we could see it in the fridge).

This review is based solely on the cleanliness and service. I've never been to a chipotle that was this gross. The entire prep counter was covered in dried food drops, crumbs , finger prints, Food. Food prep area was a mess, drive through counter was a distaster.The trash cans were all full, the staff was slow , one person at the counter to service and finally did so after 10 min in line with only two people in front of me. Soggestoon to manager to pop in unannounced. It looked like a health hazard! There were a number Of drive through and pick up orders but store was pretty slow. Time of visit: 2:00 pm Sunday 3/6 read more

For the THIRD time in a row this Chipotle has been out of guacamole and tonight they were out of black beans and some other things too. This was before 7:00 pm on a Thursday. I tried to call them to make sure they had the guac but of course no one answers the phone. Also, many times, they are short staffed and barely have anyone working. I am so disappointed in Chipotle. We used to go there at least once a week and now we won't be doing that. Really, really poorly run restaurant. read more