Knocked off a star because they ran out of lettuce and a few key ingredients. This must be a popular spot since they ran out early. There was also a long line when I came in but it wasoving quickly. Ordered a burrito and bowl sans lettuce. I asked the lady for extra rice and gave me a lot. Both food tasted the same as the other branches at home (NYC). Will add this to our list of dining spots whenever we drive to/from NYC-Orlando. read more

Chipotle Mexican Grill - Store notice: ran out of key ingredients - Mexican Near Me - Fredericksburg, Virginia

Walked into store at 9:35 to get dinner for my family and they bins were getting low on various proteins. We asked if we could get chicken out of the to go to orders and my fiance was told "I'm sorry, I cannot deal with you". I will no longer be shopping at this establishment since this is not the first time I've dealt with this type of behavior and service at this location. Do yourself a favor and go elsewhere. read more

The portioning is unacceptable. I always get a bowl and tortilla bread on the side and usually they would fill the bowl up with everything I asked for. I dont know if this is happening to all the chipotles but they are REALLY skimping out with the portions. Tell why I open my bowl and it's not even HALF full??? This has to be fixed immediately! read more

Truly disappointed. I ordered one of the salad bowls for my wife. The one that comes with the honey vinaigrette. I called the work to make sure they give me some cause the vinaigrette adds extra and needed flavor. I even went out of my way to tip $10 on a $40 bill. Got home. And no vinaigrette anywhere to be seen. If you servers in the industry want higher pay and more damn told. Do your job!!!! read more

Came here once again and the portions every time I come here my portions are the smallest. Food is great and good but the portions always bother me. Service is good expect for the portions they give me. The rest of the order gets normal portions expect and I feel not cool with small portions. Interior is an average chipotle with not any thing different. Also every time I come my portions keep getting smaller and smaller and smaller. read more

We ordered online for the last time today- the portions, even with extra rice, barely filled a 1/4 of the bowls and the burrito was a joke. A few years ago this was a decent location, but every year it gets worse. To top it off, when we saw the issue during pickup and asked for the portions to be corrected to at least match what we could see others were getting in line, and we received a so what attitude and eventually the option to have 1 extra side of rice to solve for 2 bowls and 1 burritos worth of portion issues, nothing else. I would not recommend this location and this is not an isolated incident. You can get more food from Taco Bell for the same price, and at least they have consistent portions. read more

Placed an order to the wrong place, tried calling them twice got hung up twice on. Talk about shitty customer service! Thank you so much. Wish I could give zero stars. read more

This location rips people off. Got home with my order and even though I ordered chips and guacamole I only got the guacamole no chips. When I called for a refund, major runaround. This place is not worth the hassle. Better to just steer clear with so many real authentic Mexican restaurants within a stone's throw away. On a Saturday night they had an hour wait for rice. Then no chips the following Friday and ripped off on Saturday. Thanks but no thanks. This restaurant is a dud and corporate doesn't give a hoot that this one rips customers off. read more

Warning! My wife had a sticker in her food. She almost ate it. It was one of those stickers that come on avocados at the grocery store. When we tried to call the store, it was impossible to get through to a human. Not the first time we've had problems here. So fed up with this place! UPDATE: the reply by the company left a link for me to supposedly contact them. The generic link was not helpful and did not put me in contact with any human. I tried the chatbot, which again was useless. Don't be fooled by the appearance that Chipotle (-Sheldon) tried to remedy this situation. They could have sent me a direct message. read more

Chipotle Mexican Grill - Sticker found in food. - Mexican Near Me - Fredericksburg, Virginia

Came here thinking it would be good like other locations, when I came in I ordered a bowl was given tiny portions and the rice was overly salty. This chipotle should get it together it makes me sad read more

NOT FOLLOWING COVID-19 PRECAUTIONS! Upon entering I saw 4 employees not wearing masks that covered nose and mouth. The sign in the front door says everyone must wear a mask. Guess employees are exempt. I do not want a side of COVID with my guacamole. Appalling. La read more

Chipotle Mexican Grill - 1 of several employees not covering nose and mouth. Not a temporary removal - working without nose and mouth covered. - Mexican Near Me - Fredericksburg, Virginia

Tonight we placed an online order for pickup at 6:20. Our daughter waited 40 minutes for our order. By the time we got home, the order was completely wrong!! So disappointed and frustrated!! read more

I ordered a salad with extra lettuce....thank you for my three pieces of lettuce in total chipotle. Dont order through the app just go sit through the line so you can watch them make it. read more

Chipotle Mexican Grill - Mexican Near Me - Fredericksburg, Virginia

I love chipotle I usually order my food to go This chipotle food was salty than all the other chipotle restaurant I've been too. Restaurant not really clean Soda fountain was not working at the time read more

This locations sucks, they rip people off big time with there portions , specially some over weight Asian girl who should be fired for not giving people nearly enough ingredients. read more

Made a yelp just for this. This is the greatest chipotle on the face of the planet. The fact that it has 2.5 stars is an absolute travesty. The people of Fredericksburg are clearly entitled brats if they think this isn't a great location. I have been here twice ever and both times the workers loaded up my bowl to the point it couldn't be closed. The food hit so hard I actually tipped them. Never left a tip at any other chipotle location but this one is different. If I was homeless I would live outside this establishment. They stay open until 11 pm which is nuts. Simply goated. read more

To start, no one acknowledged me for the first 5 minutes I was in the restaurant and I was standing directly in front of the girl behind the counter. She looked passed me multiple times. When she did acknowledge me it was a mumbled "what's it gonna be" as she continued talking to others around her. They've also prioritized online orders to the point that they won't sell chips and queso to those in the restaurant because there's "not enough". I ordered my chips and queso online and sat in the restaurant for an extra 20 minutes while they filled my order with something there "wasn't enough of". **update - they also have me the wrong kind of queso. read more

Gross guacamole. Was old and turning dark. Do yourself a favor and check everything before you leave. Yuck read more

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I went around 7pm and there was no line which was surprising. They are very generous in the portions they give. Felt like I was given 2 1/2 meals for the price of one! I ordered a vegetarian burrito bowl with sofritas and a tortilla on the side. The sofritas were made perfectly. I've had bad experiences in the past where I thought it was too salty but it was just right here! Great service and location. There is plenty of seating for large groups. read more

Chipotle Mexican Grill - Mexican Near Me - Fredericksburg, Virginia

Food was okay. Restaurant and food prep area is very dirty. Staff just stands around and makes no attempt to clean anything. I will not be eating in this particular restaurant again. read more

This is the worst location I've ever been to. It hasn't gotten better. Rice has bugs in it, customer service sucks, the staff cant wrap burritos properly, don't follow simple CoVid or proper food handling protocols and do not order online. They will skimp your food (even when you order extra) and never honor the pick up time. I've come to pick up orders multiple time in which the staff did not even start my order and I showed up 5 minutes after it was supposed to be done. They took an entire store worth of customers, line to the door, before working on or even acknowledging my pre order that was alright late. They need to shut this franchise down until they can't revamp and get a competent management and staff. Never though one location would make me stop eating chipotle but this one has done it. read more

Doesn't even deserve a 1 star. They close at 11 but locked the doors at 10:30. I tried to call and place an order and as I sat at the door waiting for someone to get the phone, the workers laughed and watched the phone rang. This behavior is unacceptable and will make sure everyone who goes to the hotels in the area know that this chipotle is pathetic and terrible. Worst service since you couldn't even do the standard read more

I don't know if it's the managements directive or corporate, but you do not get what you pay for. What finally tipped me over was tonight, when I ordered a cauliflower rice bowl, I moved and raked the toppings around to find practically two tablespoons of cauliflower spread so thin across the bottom, they may as well have left it out. I don't mind paying the up charge, but give me what I pay for. This has happened to me before when paying for extra protein and other add ons, but I just chalked it up to oversight. Now, I'd rather drive the extra 10 minutes to go to the other Chipotle down the road and get what I pay for. read more

Chipotle Mexican Grill - No cauliflower rice here. ~_~ - Mexican Near Me - Fredericksburg, Virginia

Place is run by a bunch of kids with no customer service...will leave you standing there by the counter while having a conversation. Tables left not cleaned or chairs put on top of tables an 1-2 hours before closing to deter people from sitting. Meat is almost always cold even when dining in...rice runs out 3-4 hours before closing on some days. Customer service is almost non-existent here... read more

Anytime I go and use online order it takes like an extra twenty minutes for my food to be ready

Tonight me and my sister went to a chipotle before closing in Fredericksburg, VA and the service was poor. We left and came to this one and the service was great! They made sure the food was still ready and available for us even though they were about to close. It was much appreciated because I had a long day. Ralph, Caden, and Devin gave me and my sister exceptional service and was kind! We appreciated this Chipotle and will definitely be back! read more

Don't order thought the app. This place is horrible. Thank you for my tomato and lettuce. read more

I came in today, 12 February 2016, for my free burrito. I was a LONG-time, faithful Chipotle patron for years, and switched to Salsarita's during the food poisoning scare. I had observed that Salsarita's was more laid back...I wasn't made to feel like I was being rushed down an assembly line, as is almost always the case at Chipotle. Anyway, since Chipotle closed down temporarily to retrain and to clean, I expected today to find the employees focused on cleanliness and customer service. Result: disappointment. It is 3:00 PM, there are very few customers in here, yet I was still hustled through the assembly line like a hot potato being passed from hand to hand. There was no ice in the ice machine. I told the cashier. "Okay," she replied. But, she took no action. I found three employees at a table, doing paperwork, so I told them and the problem was finally corrected. The tables are dirty and the floor is dirty. Since the source of the recent troubles was a health issue, I expected to see employees expeditiously cleaning up. Not the case. The table next to me remains filthy, 20 minutes after it was vacated. In addition to the three employees doing paperwork, there are two on break, eating. I know that they need a break, but I'd think that cleanliness would come first, especially now. I'm going back to Salsarita's. read more

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I just almost died. Sat down to eat and almost choked to death on a piece of plastic that was mixed into my bowl. read more

Chipotle Mexican Grill - Plastic (looks like the corner cut off of a package) in my burrito bowl. - Mexican Near Me - Fredericksburg, Virginia

The service here was Amazing!! Ralph, Cayden, and Devin were such great workers who helped me and my sister who were turned away from another Chipotle! read more

Honestly. I consider myself to be an understanding customer considering I work in customer service myself. WITH THAT BEING SAID??? Corporate needs to do some serious remapping & even a refresher on customer service. Myself and 17 other customer waited patiently for 45+ minutes to be greeted with "what do you want" when arriving to the station. No, thank you for your patience? understanding? time??? jeez man, its a pandemic for sure but not one on attitudes. 0/10 & my bowl is actually gross sadly.. Glad the ones in NC arent like this. read more

I am visiting from it's if state and was excited to try chipotle for the first time. The staff that helped us through the line was very kind and friendly, then we got to the cashier. She misunderstood a situation about a $0.55 dressing and was very rude. No one was asking for free product. Instead of using her critical thinking skills and being respectful to the customer, she was obviously overwhelmed and ruined the experience. Perhaps there is a better position for her that is not front facing the customers. I won't hold this against the company, as it was obviously a single employee that was the issue. read more

The food and service was not really memorable. Food tastes the same as most Chipotles. There was no line...A PLUS. But they were running low of most ingredients so it took as long as if there was a long line. A MINUS. My complaint is the parking lot. It's falling apart, you don't know where to park because the lines have been removed, trash scattered everywhere and there was a gentleman canvassing the cars for unlocked automobiles. I saw him 3 times walk pass my car and looked inside. Sketchy to say the least. I don't feel safe to go to this store in the future. read more

the food was bussin. the guys who made it need a raise they made it very fast and spoke very clearly and the food was delicious

excellent for quality and price. new owner. we sat at the bar and ordered chicken fajitas for one and it was plenty for the two of us. complimentary chips. salsa was excellent. beer and wine. highly recommend since new owner has taken over. read more

There food is ok but don't ever order for pick up. My wife and I ordered takeout bowls and she literally had 3 pieces of checking in hers and I had 2 bites of barbacoa in mine. That must be how they are communicating for inflation. NEVER AGAIN!!!!!!!! read more

we called the speak with the location directly and the automated system kept wasting our time and giving us the run around. this is unacceptable knowing that it's about food and we all know how frustrating it gets to be hungry and did not get your order corrected and not a single human picked up. read more

Be careful at this location that they don't charge you more than what you actually ordered.... Stopped here today for a bowl w/chicken ..... noticed at checkout that "Cg" was written on the lid & that the total was $10.16.... I told the girl that I had gotten chicken and was wondering why the price was higher than normal. She told me I had the chicken and guac ("Cg"), swiped my card, & handed me my order.... I know I didn't order guac, but maybe the line person put it on there by accident.... so I took the bowl out of the bag, opened it up, & sure enough- there was NO guac. I don't know what nerved me more... that the line person wrote "Cg" knowing that she didn't put guac in my bowl or that the checkout person didn't even bother to open the bowl and verify whether there was guac or not in my bowl.... read more

Every time we come here there is some issue in the online ordering system and end up waiting 30-40 minutes. Also, you have to pick up curbside. Don't waste your time. read more

Don't waste your time going here. There are never enough people working to keep up with the customers in store and the online orders. The past two times I went in they started making online orders when I got to the front of the line. They don't acknowledge that I am standing in line waiting or give any indication of how long it will take. They act as if I'm not even there. It's close to work and convenient but more often than not I end up walking out due to poor service. read more