I used to love Wendy's. It was my secret cheat. I would go there and get a baked potato, chili and a drink. Back in the day (where there were the Value Menus), that feast would cost me $3.10 cents. I swung into this Wendy's today (shhh, it's a secret) and ordered the same. It was nearly $12. That's not a typo: $12. For that I could have had a nicer meal. (Like the grilled shrimp and calamari salad at that little place on Courthouse.) SMH over $12. To top it off, the place wasn't clean. To be fair the messy places were mostly customer places (drink area, utensils) but the staff certainly didn't make an effort to keep it clean. Oh, and why can't I find a plastic knife? Are you afraid I'll fashion it into a shiv or something? Spreading "butter" on the potato skin with a spoon did not make me look or feel cool. Again, to be fair, I was at Wendy's so likely nothing would make me look/feel cool. The staff seemed untrained and disinterested. I nearly had to wave someone down to give them my order. They were quite interested in the young man who was a customer chatting them up. And they certainly did not know that if there was time for leaning, there was time for cleaning. It's kind of sad really. This unit just did a brand update so it looked more modern and sleeker than a regular Wendy's does. There didn't seem to be any pride in their store. I guess, who can blame them: they are likely paid next to nothing. But still. You don't get paid to meet boys or to stand around and not assist a customer. So goodbye my friend, Wendy's. I'll be food cheating with someone else from now on. Be well. read more

Never going back.... I've only had good food from this location once! I've tried going at different times of the day/ night but the food is the same. It's not a place where you go if you're craving fresh food! read more

Wendy's - Mustard sandwich - Fast Food Near Me - Fredericksburg, Virginia

After three weeks of trying to get chocolate frosty on Plank Rd. Which is the closest to my house and them not having chocolate frosty, only strawberry. I finally called the south point Wendy's and they had it. I'm pregnant and I was craving this so bad. I am beyond happy they had Chocolate Frosty, not only did they picked the phone to answer my question at 9:37pm but when we got there and ordered the frosty it was delicious and perfect. Thank you so much! I also ordered nuggets and they were hot and yummy. I really enjoyed my food. Thanks for helping me with my cravings. read more

Wendy's - a woman's face on a plastic cup - Fast Food Near Me - Fredericksburg, Virginia

It's a hit or miss here. Long lines, understaffed, and out of stock on sauces and drinks. I like coming here for lunch but sometimes the fries aren't fresh. So I'll always request for fresh cooked fries. About 25% time they're out of sauce. I like Wendy's food, again it's a hit or miss on some days read more

These guys did a bang-up job tonight. Tons of people at the drive through so I went I side. There was a line but they greeted everyone even if they had to ask them to wait just a mi minute. Food came out fast and hot. My dog and I are very happy to be well fed and back on the highway so quickly. These guys need a raise! read more

Service isn't good they gave me someone's else's order twice even though I showed my receipt nobody seemed to know much English.

This has to be the WORST Wendy's I have ever been to. Consistently not getting our order correct. The service at the drive through is incredibly rude. When I called to let them know items were missing I got hung up on twice. Second call he said he'd go check and slammed the phone on the receiver. When I did get through and said we would come back, we arrived and they say they had no order ready. With that said we didn't even want it worried what may happen to it. This location used to be really good, now it's a joke Do yourself a favor and go to another Wendy's read more

Stay away!!! The customer service is horrible! It took forever to get edited on. Nobody was at the register when my husband and I went into the restaurant. Then the cashier went back and forth to the register but never asked if she could help me. Finally after about a five minute wait with no others in line, another young girl came to take my order. My husband and I placed our orders, I paid and she gave us cups for our drinks. Only then did she tell us there's no ice in the drink machine. She did tell us the drink machine behind the counter has cold drinks. I told her she should have told us that before we ordered. And we asked for a refund. The manager had to be called to the register. I explained the problem and told him we should have been told about the ice issue first. He looked surprised and proceeded to go to their behind the counter ice machine and filled up our cups with ice. Are you telling me none of the waitresses were aware of this machine back there? While we were dining we noticed other customers go to the drink machine and try to get ice. Apparently they stoped informing customers about the ice problem. Lack of professional ethics. Just tacky. Just a bad dining experience. No manners, disrespectful and they kept us waiting forever. Try another location. read more

I always check my food before leaving to insure I have correct food. Food was HOT AND VERY JUICY. Service can be slow at time but over all not bad. Can be difficult to get out of parking lot. read more

Well, stopped here for lunch on a road trip. Was not expecting much except a clean place to sit down and eat. One of the workers used the toilet in the stall next to me and went back to work without washing their hands. Next, we waited longer than usual for our food which was handed to us in crumbled up to go bag (we were dining-in), I guess due to Covid, they can get away without serving you on tray. I don't see how that's anything but an excuse to be lazy because it's really not sanitary to have to eat off a napkin or flattened bag that was handled by someone who probably didn't wash their hands 5 minutes prior. The ketchup packets they give you now are yours to squirt on your flattened bag as well. I'd really rather not eat like a savage so I probably won't be back, especially if this is the Wendy's new standard. read more

Cashiers are rude and will leave you standing there while they gossip in the back...customer service isn't their strong suit.

Wendy is a young woman that sells meat to folks. While driving home from a night out on the town with John Paul George, we stopped so he could eat. I took a much needed piss. The toilet had not been flushed (note to the business to flush toilets). But otherwise it was very clean. The front and back of the store looked as if they'd been cleaned recently. I did not eat here (and I never would) but the store was clean bubba. A good experience but not great. 4 stars. read more

Wendy's - Always frozen, never beef. Fresh. - Fast Food Near Me - Fredericksburg, Virginia

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Very kind staff and the food was fresh and yummy. Bathroom and dining facility very clean.

This is the worst place to get food at they don't understand anything you're saying they're very rude even when you're very polite and you're just trying to get your order correct I've never had a worker have such an attitude over me just trying to order my food and get the correct items god forbid you door dash read more

¡La comida era terrible! La comida sabía a ratas apestosas. las papas fritas estaban empapadas y 2 damas peleaban en la mesa..!! ¡La gente grosera tomó mi pedido y no consiguió la comida bien! read more

They messed up my very simple spicy chicken order by giving me a large burger instead. Then after i brought it back they happily gave me aome kinda chicken asiago... Get yall whole life together Wendys! Chick fil A is right next door... you cant afford to suck so bad read more

Went here since we were in the area and needed food quickly. I wish I could say it was memorable but they didn't have what I wanted (double stack pack combo deal) so I settled with just a chicken nugget meal. Making this food isn't exactly rocket science considering it's all just deep fried. Guess the thing you do know is exactly what you're getting when you come here. It's fast food, it was fast, and it filled me up. Food taste - 3.5 Overall Service - 3.5 Value of food to cost - 4 Facility - 3 Repeat customer? - no (but I live far away) Dog friendly? - no TL;DR - It's fast food read more

I want to like this place, but they have consistently gotten my order wrong. It's very hit or miss. I am hoping they can become more accurate with orders because the food quality has not disappointed yet! read more

Got two hairs in my meal today they were two little black hairs both in my burger and in my fries. Do better this is disgusting and probably from the black haired woman in the back that sure has an attitude but definitely is missing a hair net. I almost threw up. read more

Out of town driving through. Food was hot and fresh. Best fries I've had at any Wendy's. Could the bathroom use a touch up? For sure but ya know...it's a Wendy's. Also the 1950s hand dryer that you have to try a few times like a pull lawnmower could easily be replaced with paper towels but hey...food was great! One star off for the bathroom. read more

The food was horrible, the tomato's were to thick, my fries were cold and i waited in the long line. then had to come in because my burger was uncooked. read more

This has to be the worst Wendy's in the area. Went there and ordered a double cheese with toppings, Baked potato sour cream & chives. And a side salad When I got home the potato was rubbery, no sour cream and the burger was dry like it had been sitting around for some time. The salad was nice. I called the store and spoke to someone who claimed to be the manager. All I got from him was "hmm Ohh mmhmm" I told him they should not serve food like this. His reply " Yes you're right, come back and we will give you another potato". I said "I don't want another one. I want better food and service." ( I don't really believe him to be a manager) I called the 800 number. I really hope they sort this Wendy's out!! I do like to give good compliments when deserved Went back to this Wendy's. They have improved. Ordered the limited time Taco salad. It was very good. Everything was correct and tasty. It's gone back down hill again. Food not cooked all the way through. Things missing from order such as sour cream for the SOUR CREAM and chive baked potato. And the potato was ancient. Like it was from two days ago we are never going to return. read more

NOT ONLY DID MY SERVER NOT HAVE A NAME BUT HER HAIR IS NOT RED. I was extremely disappointed all times I have ever eaten here ever. The filet mignon was despicable, and not like the movie (the little mermaid). I also would never recommend the meat. IT IS SQUARE. WHY????? WHAT EXECUTIVE CHOSE FOR THESE PATTYS TO BE SQUARE. THEY ARE NOT PUMPKINS. This restaurant also does not have a playground like McDonalds. I got measles from the McDonalds playground and would like it if Wendy's carried the disease as well. Service was great. read more

Everyone knows this establishment, so this review is strictly for their latest product: Sweet and Spicy Asian Boneless Chicken Wings. Their bold advertising of Asian flavors had me nonplussed. After all, Asia is a large continent with many different types of cuisine and flavors. Would these wings taste like rogan josh? like miso? like bibambap? Being an American chain of course, I was sure to be disappointed. I just wasn't sure by how much. Apparently Asian flavors amounted to taking already prepared chicken wings, running them through a simple syrup with flavorless red chilies, and shaking the container so that the chicken is evenly coated. Because the coating was even, they sucked uniformly. The final blow: it was served with a fork. Good god, what was I thinking? This should cover my fast food fix for another year or so... read more

Wendy's - Fast Food Near Me - Fredericksburg, Virginia

It was very busy but our order was accurate and fresh. Props to the staff for great customer service!

Best Wendy's location I've been too and have been frequenting this one for years! The managers are always helpful, polite, and professional. If there has ever been an issue with the quality of food or error it's been corrected with ease and without hassle. Inside the restaurant has always been clean as well. As a professional foodie this Wendy's location is sets the bar from top to bottom! read more

FIRE WILSON!!!!!!!!!!!!!!! He does not allow his workers to wear a mask and/or gloves! The girl that came to the window said shyly, "my manager said I can't, he literally yells at me when I put it on to take it off!" I asked to speak to the manager. The manager's name is Wilson. He said to me that "he doesn't have to follow the rules". Someone needs to do something about this!!!! We are in the middle of a pandemic and to have an ignorant person risk the workers and others is ludicrous! read more

I came inside the store and everything looked nice and organized and clean. Then as I was ordering the cashier was very polite and nice. Then food was on point and 1 out of 10, I would give it a 10 and would recommend to eat here! read more

After being yelled at by the manager for asking for my correct order she demanded I hand the mayo laced burger back through the window. I had no intention to eat that mistake but come on. Back through the window in the corona era. Just wow. read more

I came here to get a Dave's Triple when I was on break I work for conditioned air I usually don't like to come to Wendy's but decides to try it because I was running late I went inside and a lady named Raven took my order she asked me what I wanted I said a Dave's triple with a vanilla frosty she was sitting there on a Nokia phone screaming like there was a baboon on the phone I had to raise my voice I'm a very shy fellow so I don't like to do things like that so I stepped out of my comfort zone and said what I wanted she stated "don't raise your voice at me again like dat on god I'll slap da shit outchu" I responded by saying I don't expected to be treated like someone who filled with day old razor stubblings and she had a G by guess shirt and Nike basketball shorts. As I was waiting for my order i decided to use the bathroom I walk in to the porslim and this odor hit me like a freight train I walk In the stall there is an African American man passed out covered in toilet water and cheeseburger on his chest i started kicking him to see if he was alright he was quite startled he had glistening chest hair a Ross dress for less bag and Reebok zigtechs once he got up about 4 syringes fell out of his pocket so I walk out my food was ready and I sat in the dinning room and eat my food I starts munching down the Dave's Triple and I taste something crunch I open the bun up and there is a fucking fingernail covered in blood it's purple with sparkles i will never be returning anytime soon just go to Arby's like a real American next time. read more

Awful!!!!!!!! The cashiers don't listen to what you say!!! They are too busy flirting with each other to pay attention to what you are ordering. If I could give no stars I would! I told them not once, but three times what I wanted and they still managed to get it all wrong!! I don't understand how you can look someone in the eye and tell them what you want 3 times in a row and they still get it wrong!!! Quit flirting with each other and do your job!!!! read more

The friendly staff ever! Two team members stopped at my table to ask if everything was good and if I needed anything. The crew then went on sanitizing the tables. The overall appearance was very clean and the bathrooms were impeccable. I ordered the Cod meal, the fries were crispy and tasted cooked in fresh oil. I recommend this place. read more

You can't always get what you want, but you should at least get what you pay for... HOWEVER not at this Wendy's. I went thru the drive thru this afternoon for lunch and while they HEARD everything I said via my receipt NONE of those items were in the bag correctly when I returned to my office. Not only was my complete order WRONG but they had the nerve to ensure they up charged me for every single item that I didn't receive. The kicker is called to speak to a manager where they make it seem like its your fault your orders wrong or treat you like your trying to scam a chicken sandwich. I was told my only recourse was to bring my complete order back for a refund or exchange the wrong food items for the right ones... Guess she doesn't understand a 30 min lunch break either Thank you for the total inconvenience of me as a customer. I think, KFC and Bojangles have a better chicken sandwiches and will appreciate my business. read more

Lots of healthy options, and a great fast food place. Employees are really friendly but the manager was extremely rude. I said "thank you so much" when he handed me my food and said "have a great night" and he just nodded his head. Kind of expected more, especially from a manager. read more

The worse food ever. Last time we stopped here the food order was not correct. I got someone's diet coke and the French fries were limp. Tonight we ran through the drive thru to get a late meal. We ordered two of the new pretzel sandwich meals. We received the wrong burger, no pretzel bread. The meat tasted old, lettuce was limp, and the fries were limp and seemed to have been fried in old grease. I had forgotten about the last time we stopped there, which was during lunch almost 6 months ago until my son reminded me the last time the food was bad. This is certainly my last time at this Wendy's. read more

For the location to be in such a popular spot I would expect better serviced. I was rushed through a line to receive bad food. I had the burger with ketchup which I would not feed to my dog. They got my daughter's good wrong and she didn't like it cause almost all the good was still left in the bag. All around bad experience. read more

So we were out doing a little Christmas shopping and stopped in to grab a delicious fast meal! Well after waiting a few minutes with no one in line to place our order, behold the cashier showed up! Sweet Jesus we are gonna eat! So we order and the Manager brings over our fried, poor guy looked like he hated his life working here. So we go sit down and I noticed our fries didn't look to fresh. I tasted one and they tasted like they have been sitting in the warmer for an hour. So I took them back to the manager and asked for hot fresh fries and he gave me a look and said angrily it will be 3 minutes. I said that was fine and went back to eat my crusty old dry chicken sandwich and trying to keep my temper down because I wanted to punch him. So he calls out fries are ready and slammed them on the counter. My wife grabbed them. They were average. The place is like a black hole no one looks like they enjoy working there. If you're expecting to make $15 bucks an hour slapping some old stale chicken and burgers together at least throw in a smile! It's not meant to make a career out of it. Go to Chic Fil A right beside them if you want good food and great service. This was the last visit to this depressing establishment I will ever make! read more

I have come to this Wendy's on several ocassions. It drives me nuts that I order your chilli and yet it is half or 3/4 full. Why can't you fill the cup -- this just drives me nuts that you keep ripping off customers. If you are worried that I will burn myself, I am a big girl I will gladly sign a waiver -- just fill my chilli cup and quit tryiing the be chintzy! read more