Customer service is always a straight dart toss. One of the workers constantly fucks up the chips but the managers are solid. Like seriously how do you fuck up the chips that bad. Bro is wearing amethysts on his shirt and can't fry a chip. Chicken is gas. Steak is gas. Portions are good but only when you walk in. Constantly busy with college students except for during the summer. read more

DO NOT eat here. My wife and I just ate here had chicken burrito, beans, rice, and it made both my wife and I sick. My wife threw up everything and I'm sitting on the toilet with an extreem upset stomach and stomach pains. NEVER AGAIN, they should not be allowed to sell food. 5/9/2026​ read more

What an absolute disgrace to the chipper brand. Came in at 7pm and they were out of carne, steak, AND QUESO. HOW TF ARE YOU OUT OF QUESO AT SEVEN PM. On top of that the sad excuse they called a bowl could literally be finished in 4 bites. I don't rip lettuce in my shit but come on even doba knows how to get me right. This is not the first time their portions have been laughable. Last year I thought they put a baked potato instead of my burrito in the bag. Shit had maybe 300 calories worth of food in it. This chipper is an absolute joke. read more

Chipotle Mexican Grill - A spit in face as someone who gets chips and queso - Mexican Near Me - East Lansing, Michigan

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This is the worst Chipotle I've ever been to. The workers are among the rudest people I have ever had the displeasure of interacting with. It seems like they are upset at you for wanting to eat at their restaurant. If you want to order inside the restaurant prepare on waiting 30+ minutes no matter how long the line is. Don't even get me started on the actual food, I'm not sure what they are doing back there but I would rather eat McDonalds than whatever they have to serve. It almost seems like they receive the scrap ingredients from other Chipotle locations. I would recommend eating nothing at all over eating at this Chipotle location. If I could give this place negative stars, I would. read more

i have never been to chipotle before, (i know crazy) i've always been a qudoba girl, now i know why) i decided to go with some friends to this chipotle and boy do i regret it. I have never ordered so i was nervous about it, everything i asked for the man doing my bowl (older long hair, mean) he acted as if i was being mean to him i asked for queso and he told me "WE DONT HAVE QUESO" as if it was my fault? i am not a mean person nor ever have an attitude and i will never be returning. they were out of lots of things. you should not work a customer service job if you are an a**hole. my bowl consisted of just steak, lettuce, and cheese. they were out of everything else and this man made me scared to ask for anything else. read more

Terrible. Ordered over the internet and arrived before my meal was ready. I got home ( 5 Minutes)and the food was cold, the white rice was gummy and the chips were very salty. read more

Stop giving me the burnt ass chicken when I order online. Shits so ass .

Terrible service waited over an hour for pickup and got nothing in the bowl and wrong stuff in the bowl

Tonight at 9:10pm, I had the worst restaurant experience I've ever had in my life. The two people working did not care about their jobs at all, I saw the person behind the counter throw his head back and sigh when people walked in - visibly upset because his establishment had business. I wanted to give these people the benefit of the doubt, my mind began to compile excuses - "oh maybe it's been a long shift for them, I'd probably be tired too". The benefit of the doubt was swept away like a toddler stuck in a rip tide once it was my turn to order. I asked, do you guys have any chicken or steak? The woman behind the counter was the better of the bunch - only 30% of this review is dedicated to her. She asked the person behind the counter "when can we expect chicken or steak ?" the man behind the counter SHRUGGED HIS SHOULDERS. She followed up again "you think 10-15 min?" he responded "something like that" , and never looked up the entire time. I walked in wanting a burrito, but because i was starving I was willing to settle for a couple of tacos - given my severely limited options. Disappointed in the situation at hand, I asked for 3 tacos, I said "all I'd like on my tacos is barbacoa and cheese". The straw that broke the camels back was her response, "we don't have any shredded cheese". No shredded cheese? Really? read more

Chipotle Mexican Grill - a view of the kitchen - Mexican Near Me - East Lansing, Michigan

Gave me the most pathetic bowl ever like a fourth of a normal bowl, and charged me full price. Didn't even taste good on top of that, chicken was weird asf. Service was unpleasant as well. Do not recommend this location. If you do just make sure they fill it up because that bowl was just so skimpy and sad. read more

every time I have gone here it has been a bad experience. they are always out of stuff, the workers are rude to customers and coworkers! there is never more than 1 person making orders and checking people out so the line is always very long. today I doordashed and it took over 1 hour to come and I had dasher cancel on me because they were taking so long. I did not receive the chips I ordered and neither did my friend and her bowl was wrong. it seems like there is no management whatsoever and I feel bad for the workers sometimes. read more

I was turned away from this location. I walked in and was told they were only taking online orders because they were short staffed and too backed up. Ummm...okay. I wonder if the owner realizes they are actively turning away waiting customers. Update: Chipotle asked me to contact them (see below). When I did, I got a stock excuse. read more

Chipotle Mexican Grill - Mexican Near Me - East Lansing, Michigan

Terrible customer service. Employees with bad attitude. Dirty dinning room, Dirty bathroom

This place sucks they are out of basically everything including chicken steak and tortillas. The staff is extremely rude and unwelcoming. I will never come here again read more

Okemos location is the worst! Customer service is consistently terrible! Rude, disrespectful employees with a bad attitude! I was told to back up until the line goes down, while trying to pay for a soda! Management needs to address this, bad reviews and consistent!! read more

I ordered online and it was a pretty simple veggie bowl, but would love to understand how over half of the container is not full of food. 100% was not eaten out of, but just lacks so much for the servings. read more

Chipotle Mexican Grill - Chipotle Bowl - Mexican Near Me - East Lansing, Michigan

I usually don't leave reviews. This is my fourth time coming to this chipotle and they are out of everything when I come. There is no reason they should always be out of ingredients this is actually sickening. Do better. read more

They had one protein source, long wait for a single customer. The CEO is out of touch with this poorly run location.

Normally when you order pickup it's supposed to be ready at the time they tell you and NOT 30 minutes later. Staff is lazy and doesn't care

Overall really enjoy this spot, but recently I have found them lacking on ingredients and availability. When I say double rice I mean double rice, like double the amount you would normally put. They often don't do this and it's very disappointing. Also I have been jibbed out on guac and queso to many times!!!! BE BETTER CHIPOTLE read more

My lord. It's my own fault. I keep coming back. Let's see. Yet my 100th time reviewing NO DRESSING. Just make more. You're out very damn time. Plastic in one bowl. Beautiful tacos... not. Ugh. read more

Chipotle Mexican Grill - Mexican Near Me - East Lansing, Michigan

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Food-Very bland, steak was way over cooked, plus it was all mostly cartilage, overall not good. Service-Very poor customer service, literally all the workers besides one seem like they don't want to be there. Unprofessional. One of the workers got upset that I asked to use a gift card, she didn't know how to properly enter in a gift card and tried to deny me from using it. Ambience-Unclean. Always out of napkins. Close way earlier than actual time. Overall not good. Personally I really like Chipotle, but due to the terrible workers and the awful food I will not be going to this location ever again. read more

We had a lovely worker but management left her alone working in back. She was 40 minutes behind working. It's reticuls she should have to work alone and have no help besides her. My time at chipotle was Unenjoyable and I do not recommend read more

I don't write many reviews but I felt compelled to write one after the service and product I received. I had a mobile order that was visibly ready on the shelf and along with about 6 other people with mobile orders, I waited 10 minutes for someone to even acknowledge the crowd waiting. I understand food service is a busy and stressful job, been there. But the time management was very poor as they kept fulfilling walk in orders rather than handing out the ready-to-go mobile orders waiting. Once I got my food it was very poorly made and thrown together; my burrito shell was ripped in half, the rice was hard/dry, and the ingredients were very non-proportional and separated. Pretty unhappy with it but fast food is fast food; just this location specifically has some improvements to be made for sure. read more

Worst chipotle ever. They put a gross brown skin of an avocado in my bowl. They're always out of stuff and give super small portions.

This Chipotle is definitely the most disorganized fast casual restaurant I've ever been in. It seriously should not have an hour and a half wait on a quesadilla while they're taking breaks on their phones. They are also rude and they skimp out their portions and have a bad attitude. I got university weiner while my friend ordered food, and by the time I ate, paid and had a conversation with the worker it took 1/16 of the time. Seriously get it together read more

Chicken was over cooked, basically blackened, didn't put full portion sizes, had one person working the line with a big line, asked for extra pico, worker says she already did, but I was asking for more. Can't believe this is a chipotle nowadays. read more

I ordered two bowls online and they weren't made until 25 minutes after the estimated time. When I did get them they were cold and the rice was stale. Sad :( read more

I went in when it was very slow. One full table, no one in line. Upon entering, I was asked "What do you want?" with a tone. The employee was skimpy with portions (even though it was stocked), rushed me through, and sloppily threw too much sour cream in my bowl when I politely asked for more veggies. She even spilled veggies on her gloved hand and threw them back into my bowl. I'm typically a pleasant customer, and can understand how food service can be stressful since I have had prior experience. I don't believe there is an excuse for this experience, though. I paid $13 for a rude interaction and half the usual serving size. My first badly written review has to be awarded to this location. read more

Slowest chipotle ever. Line takes forever and if you online order they are over 30 minutes late

In many ways, the work of a critic is easy. We risk very little yet enjoy a position over those who offer up their work and their selves to our judgment. We thrive on negative criticism, which is fun to write and to read. But the bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so. But there are times when a critic truly risks something, and that is in the discovery and defense of the new. The world is often unkind to new talent, new creations. The new needs friends. This afternoon, I experienced something new, an extra-horrible meal from an expected source. To say that both the meal and its maker have challenged my preconceptions about cooking is a gross understatement. They have rocked me to my core. In the past, I have made no secret of my disdain for Chipotle's famous motto: 'Food with integrity.' But I realize, that motto is rooted in hate, trickery, and deception. It is difficult to imagine more humble origins than those of the idiocy now cooking at Chipotle, who is, in this critic's opinion, nothing less than the worst chefs in East Lansing. I found myself asking questions while struggling to enjoy my meal. The environment was harsh, rude. Before finding my seat, they informed me of the empty reservoir of tortillas, then displayed to me a collection of gray and humbling corn and Pico De Gallo. To help them recover from their loss, I asked for a side of chips with queso. They, again, informed me of the empty queso reservoirs. At this point, I knew my review was paramount to the people of "Beast" Lansing. I can say with confidence, I will not be returning to Chipotle soon, grieving from my experience. read more

This place should be closed if they only have one person working! They have the line closed most of the time and turn off the online order every once in a while. Last time I ordered it said 20min wait for my food, got there 25min when my meal was supposed to be done they didn't even start my meal. Took them 45 min now I'm late to work. They literally had 20 people waiting for online orders. It's horrible they let their staff have to deal with that. Just shut down. read more

This chipotle is a complete joke of a restaurant. After today I can thankfully say that my experience at chipotle in general is soiled. The amount of times I have gone to this specific chipotle and have gotten my order utterly screwed up is more than the amount of times I've actually gotten what I've asked for. I understand if you run out of things whatever, but completely screwing up and entire order is a disgrace. Thank you for giving me a reason to not bring you business. read more

Love and live on Chipotle but this location is very inconsistent with portions. If I order with the app and select extra fajita veggies, I actually get less than I do when I select regular amount. Sometimes they forget salsa as well. read more

Chipotle Mexican Grill - Mexican Near Me - East Lansing, Michigan

Door dashed and my bowl was filled half way. Not my only bad experience there but this is so annoying. read more

Chipotle Mexican Grill - Mexican Near Me - East Lansing, Michigan

This place has the worst service. The staff is rude and they ignored everyone waiting in line and continued to talk and make mobile orders. I will not be ordering from here ever again. The ambiance is super bad and the food is also subpar. read more

Blondish brown haired girl in the front of the store was extremely rude. They switched to online orders only because of lack of employees but had six people working. Ordered an online order and have been waiting for 30 minutes now. They haven't started making anyone's orders just standing behind the counter and talking. read more

Terrible servings, mean/lazy staff.....I always hate going here. People know this is a crappy chipotle and avoid it.

This chipotle is literally awful. I've come 5-6 times in the last 2 months and they are always out of veggies. The food is always sub par and it's so slow. I know they are understaffed but maybe if you payed people fairly and gave them healthcare you would have workers read more

Yo honestly, got in line which was already out the door so I decided to order online, thought it would be quicker. Turns out the NEVER made my meal and had FORGOTTEN ALL ABOUT ME! I have had an account with them since 2013 and have never felt this down in my life. If it was up to me I would shut this place down. The food is usually fine and the prices are fair but service comes first and I got none of it. Next time you're in the area and are thinking Spanish food I definitely recommend either Taco Bell or Qdoba, I'm sure they would at least serve you your food. I'm so disgusted and hungry right now that Im waiting to order still just so I can tell them how bad I want to hop over that counter and wedgie those minimum wage losers. If I get charged extra for my guacamole then expect another review. Chipotle has everything to lose right now. read more