Why is this location soooooo bad? I am such a huge Chipotle fan but like others here I regularly drive an extra twenty minutes through heavier traffic to go to the Chipotle in Lewis Center. Last night I was on a tighter schedule so I ordered pickup for 7:15pm from the Delaware location. I arrived at 7:10 and proceeded to wait (and inquire every ten minutes) until 7:45. There were some six or seven employees serving fresh food to incoming customers but no one could tell me when my 7:15 order would be ready. They just kept saying "it's coming." It wasn't even anything insane! Just chicken tacos! Finally they hand me my order at 7:45 and I rush home to find it is missing over half the ingredients (lettuce, cheese, salsa, corn) and the portions were incredibly tiny. Oh my god, how do they manage to be so terrible? They are just the absolute worst location I've been to. read more

Chipotle Mexican Grill - Mexican Near Me - Delaware, Ohio

This is absolutely the worst chipotle in the country !!! I love chipotle and work 2 mins away . I can't even eat there anymore . Nothing is ever right and never ever have half the menu items . They told me you have to get there early on the morning to get veggies !!! Unreal !!!! Terrible , service !!! Bad managers read more

Bang for your buck: 8/10 Quality: 9/10 Service: 10/10 Ambiance/Location: 9/10 Overall: 9/10 read more

I love coming here I always get there cheese quesadilla with white rice on the side there food always smells so good I could literally get us every day it's just so amazing and so good I recommend coming here. read more

This place is great! As long as the brown rice is cooked perfect ! Hunter, Travis, & Brandon all do such a good job helping me out !

I did a mobile order around 6:00 and I was there by 6:30 and the order wasn't ready until 6:45. They also forgot my fork so I had to drive bad and get one. read more

My hubby and I get takeout from here about twice a month. Orders are always correct & pickup is timely. Only complaint is that compared to other Chipotles, the meat is way too salty. One time, so much, we thought about not ordering again, but it is a little better. read more

Screwed up and tried again on 2-25-2022. After waiting in line and starting our order no white rice, no steak which is what all three of us wanted. Didn't even make it past the protein area and we left without anything. Don't understand why this location remains open. read more

This is the 3rd time I have gotten raw chicken from 23 Delaware location! 3 strikes you're out! read more

Chipotle Mexican Grill - Mexican Near Me - Delaware, Ohio

Ordered using the app. Said my order would be ready at 6:30. When I arrived there was a large group of people waiting for their pick up orders. Finally received my order at 7PM. I did not get an apology from staff for my order being 30 minutes late. I get all the way home to find out they for got my chips that I ordered. Food was cold and subpar. I would not recommend ordering from this store. read more

Theres a lot of problems here. Theyre out of basic ingredients pretty often, the service is bare minimum, and it is terrible to doordash from. It is amazing how many times I go to pick up an order and they simply don't have it in their system when doordash told me to go there. It isnt any use asking for help from the workers. I asked a worker if my order was being worked on and they said yes, and I waited 25 minutes and nothing came. I just left. I usually just leave at this point when an order doesnt come out because asking for help does nothing. I've never had any issue like this at ANY other store. read more

Came back to try again and they are out of chips...white rice.. lettuce... shut this shithole down already

Be sure to skip this place, even if Door Dash delivers from there. Worst steak bowl ever. All gristle and no meat. Just awful.

It is sad when they don't realize that they need to cook up more meat. Having a very long line waiting for someone to cook chicken. So sad, then you have to tell them that give you more rice and beans. People are not happy and leaving. Then run out of peppers and onions. WTF! They are still cooking chicken, cutting it, then putting what they have on people stuff. An still peppers and onions. read more

Pickup time - hahaha! Place your order online, then wait inside with everyone else until they make it. The pickup time should be removed and replaced with a text telling you when it's actually ready. Would've been better off getting in the line at the counter! Waited 20 minutes past promised time!!! read more

I get hearing someone wearing a mask is difficult. Whole staff just looked annoyed and was impatient through the whole process. My 7 year old was excited to build her own but the staff just kept acting like it was the end of the world not being able to understand her. read more

This is probably one of the worst Chipotle's in all of Columbus. We received a bunch of free burrito coupons due to a huge error that this location made when we ordered catering. We've been going back over the course of several months, and I kid you not, the food is terrible each and every time we go. They don't seem to know how to properly manage their food line.. When they run low they attempt to give super small spoonfuls of rice and meat and then ask, "is this good enough?" If you have to ask it's probably not. The staff is different every time we go, which to me indicates that they can't keep anyone there. The chips are usually stale, the facility seems dirty, and more often than not they are out of sauces (green sauce, etc). Now that our free burrito coupons have been used, I would rather drive an extra 20 minutes to the next closest chipotle than ever step foot into this location again. read more

Worst Chipotle i've ever been to, everyone was super unfriendly, didn't have all of the food out and even when i asked for more didn't go get any & i found TWO hairs in my food along with whole onions that weren't hardly cut at ALL. The food is tasteless and portions were small, also the man handling my food was sweating insanely bad, which isn't his fault but also alarming while leaning over all of the food. I will not be coming back. update: after 20 minutes i was getting sick. read more

Lots of workers, no direction, stack of online orders not fulfilled, order was 25 minutes late.... Store was empty of other customers. This place is awful. read more

I have been to this location 5 times and every time they are out of major ingredients. They have a sign up that states we make our food fresh so we occasionally run out. It's simple....when you start running low then start making more fresh food. read more

If I could give negative stars I would. This was one of the worst customer service experiences I have ever had. My wife and I got in there maybe 3 to 5 mins early to pick up our online order, that was supposed to be ready at 6:45. The "manager" on duty then starts yelling at the cashier, telling her that it's not ready and we shouldn't even be there. Then, on top of that, she tells the girl wrapping my burrito that it wasn't her fault for not being able to wrap it, it was mine for requesting double meat. Bad thing about it is, she talked about us as if we weren't even standing there. It was embarrassing, and infuriating. Everyone in line was wide eyed, completely shocked by her unprofessional attitude. On top of that, the rice was so under cooked that it was crunchy; they put extra sour cream on my burrito, when I had requested none. Everything was just terrible. I will never eat at this Chipotle again. Bad food, and bad attitudes. read more

At best the food is tolerable. I swear the only seasoning anything receives is the variants of salsa. The crema has zero taste. How is this possible? Pretty sure I prefer Taco Bell (across the street) to this abortion of Mexican food... Whoever designed this place had to have worked in a prison/school cafeteria. Zero style points. What the hell is up with the bean bags on a stick? Place can get very loud if it is busy. Lack of soft surfaces contribute to that. read more

It will be worth your time to drive an extra 20 minutes to another Chipotle. Your money at the Delaware location will get you terrible customer service and ingredients that look old and spoiled. Portions are less than adequate and they are always out of a major ingredients. Today they were out of sour cream and lettuce. Every couple months I will give this location another try hoping the high turnover would bring in better staff. Unfortunately that is not the case and it seems to be issues with upper level staff/management. Just drive south on 23 and go to the location in Lewis Center and get your moneys worth. read more

If this were your first Chipotle experience, it would probably be your last. My favorite employee quote stemmed from the two pieces of green pepper I received when I asked for veggies. "I guess it's popular, so I guess that's why we ran out." Don't waste your time at this location. read more

I cannot believe how poorly managed this chipotle is. I've never, in my 42 years written/submitted a review of a restaurant. This one earns every second I have. I had pick-up at 7, I swore I'd never step into this chipotle again after the HORRENDOUS opportunities I've given, unlucky for me I ordered on-line to the wrong chipotle. Pick-up was 7 pm, I was five minutes late because of this. Even more unlucky my order was "lost". It is now 7:45 and they are still working on my order. 20 minutes in, they came out and asked for the name on the order, I knew I was in trouble. I love chipotle, but fool me once shame on you, fool me FIVE times shame on me. I'm done with chipotle because of this one location. Whomever is the GM or manager should be fired. I hate to post this, but this is absolutely insane. read more

Having not visited a Chipotle since my college days, I dropped in here a bit ago with a coupon and gave a carnitas burrito a try. As with all Chipotles I've been to, the food isn't something I'm going to be dreaming about, but it does taste pretty good. A "make your own" style restaurant, customers pick whether they want a burrito, taco, bowl (no carbs), and I think a salad, select a type of meat, and then request various toppings and salsas. I recommend the mild corn which, though not spicy in the least, has a nice sweet flavor and chewy texture. The meat was decently seasoned and juicy, and the vegetables tasted fresh. I also enjoyed the chips, which are tongue-tingling-ly salty with a hint of what I think is lime. Prices are....well, they seem high for fast food, but the chain advertises it uses local ingredients and such and prepares them fresh, something that is never cheap. And you certainly do get a lot of food for your money. I definitely was no longer starving when I left, even though I took most of the chips home for another day. However, I always have some trouble paying $7+ for a meal in what feels like a sterile, fast food Ikea warehouse, and I would never order chips at $2.50+ if I had not had a coupon. But, to be fair, I'm cheap and not a big fan of that minimalist decor that's all in vogue right now, or the super bright lighting common to Chipotle stores and all the other trendy spots. Staff makes up for what the atmosphere lacks, and is the reason I am giving the place a star more than I normally would. The night I went, at least, the folks on duty were exceedingly friendly and helpful, happy to accept the coupon for free chips and get me whatever I needed to enjoy them. Kudos there. In all, if you're hungry and on that side of town, it's not a bad place to stop in. The quality and taste are definitely miles better than Taco Bell, even if the price is higher. Of course it's about as "authentic" as Taco Bell, but I'm pretty sure they are going for "Mexican inspired" rather than "authenticity" anyways. read more

I work 4.6 miles from this Chipotle, and 4.7 miles from the one in Lewis Center. (I figured it was about equidistant, but I just checked to be sure.) I've gone to this one the last couple times because the traffic is lighter. Today I did an online order for six people. This was for a "lunch and learn" with my team. Cashier was friendly enough, and the food was ready at the promised time. I drove back to work and laid out the food, and guess what--only five meals. The only good part was MY meal was missing and my team was able to eat. Honest mistake. So, in front of my team, I called...on speakerphone for all to hear. Ironically, I was conducting a meeting regarding customer service. Let's test Chipotle's! The manager was too busy to talk but relayed I could get the meal replaced at any time. That's reasonable, but not awesomeness. I'm not trying to get more than I'm owed, but look -- I'm now miles away, stuck in a meeting, and without lunch -- while having to deliver a PowerPoint deck. I think at minimum, the cost for the missing meal should have been refunded to my credit card, or if that's too much hassle -- a compensation for the missing food, plus something extra (one more meal?) for the trouble. I won't bother to darken their doorway again to get my replacement meal, and will go south next time the mood strikes us for Chipotle. And if you're doing a group order, check before leaving! read more

I have been to this Chipotle several times and never really had a problem. One morning we decided to grab some lunch on our way home from church. It was still a little early but I thought Chipotle opened at 10:30. We got there at 10:40 and the door said they opened at 10:45. The door was unlocked so we went inside. We were told they weren't open yet so we had a seat to wait. We were then told we couldn't do that. Seriously?? It was only 5 minutes before they opened. They could have just served us but instead they ran away their first customers. I have been back since it's the only Chipotle in town but I am never going right when they open again. read more

They've messed up my pickup order the last two times. Simple orders, nothing complex. I'll just save some money and go to McDonald's for surprise fast food from now on. read more

Before I get into what I actually think of this chipotle, let me explain my last three experiences. I've ordered online the last three times I ate here. All three times my meals were prepared incorrectly, missing items and the quality of the ingredients were sub-par by far... The first two visits, they forgot my son's fruit and milk in the kids meal and mixed up salsa on our bowls with hot salsa. Both times they have offered to put my name on a list in store and said my next meal would be free, so before today on Monday third visit, I had two free meals. This doesn't work for me because we grab Chipotle on the way home from work to save time and it's just inconvenient to go in and wait for a free meal. (I would prefer to get what I order with the quality like any other Chipotle across the country). So, tonight on my third visit, my meals weren't ready when the website allowed me to say when I wanted them; and by the way I don't order the kids meal anymore since they never give me the whole thing. The normal inconvenience of a smaller bag than the bowls and the bowls leaking through the carry out bag onto the car floor was as always, consistent. When we get our meals home we open to find that our bowls were made differently as the meat was on top of everything else and there was hardly any on the bowls compared to a normal Chipotle. The chips we got were greasy and stale and my wife found the avocado stem in the guacamole. I don't want free meals from any restaurant as restitution, I just want my order and food prepared properly and like I order. My advice, don't go to this Chipotle restaurant. Goto the Walmart behind it and get a lunchable, it will be a better experience and probably better food than this Chipotle! read more

This location consistently messes up and forgets items with online orders. Order we just picked up had 2 things incorrect and they left out a large bag of chips we paid for as well. read more

I don't understand how this Chipotle is still open. It is consistently so terrible and oddly deviant from every other Chipotle, which generally seem to be mostly the same from one location to another. I've eaten Chipotle in a handful of states and it all tastes like Chipotle, except for this location, where it tastes like nothing -- and that's on a good day. The rice is consistently unseasoned and/or undercooked (rice should not be hard). The chips are always stale or burned. Key ingredients are always missing, the staff always seems confused. The chicken has no flavor. The steak is all fat. It's Chipotle -- they don't really do anything that complicated, and yet this location can't even manage that much. I don't know what would help at this point. I refuse to go here after my last tasteless bowl (literally tastes like when you have a cold, except I didn't). I love Chipotle and visit the Lewis Center location often, and it's frustrating to not have a location closer to home, but this restaurant is about as close to Chipotle as Wendy's -- except Wendy's tastes good. read more

Used the Chipotle app to skip the line. I was on time to pick up my food but it wasn't ready. My order was still posted on the board. The cashier did give us free drinks for the inconvenience. I had a bag of chips with our order. When I got home the bag was barely filled with crumbs mostly. My daughter's kids meal comes with a very small bag of chips. Her bag had nothing but crumbs in it. This location still hasn't gotten it together. We will not be back! I will stick to going to the one in Powell. It maybe a longer drive but at least the quality is a lot better. Shame on the manager for allowing this to continue for so long. read more

Chipotle Mexican Grill - This is what a $1 bag of chips looks like! - Mexican Near Me - Delaware, Ohio

Chips burnt and not salty or have lime on them... food came fast but my friend got like 3 pieces of chicken in her bowl by far the worst chipotle we've ordered from. They were greedy with the cheese and all the other toppings... the queso tasted like it was sitting in all the pan all day. If you are gonna close and try and hurry the order don't accept the order if you're going to do a shitty job . read more

this place has become hot trash. online order was supposed to be ready at 6:40pm, now its 8:15pm and still nothing!

My food was good, but I placed an online order and had a set time for 5:45 and my order wasn't ready till 6. I also saw a lot of other people standing and waiting for there order. read more

Worst service I have ever had. Definitely the worst chipotle I have been to. Thank God they opened a Hot Heads in town!!

Went on a Friday afternoon. Food was ready super quick,hardly anyone there. Staff was friendly enough. And the food was as expected. Shocked by all the bad reviews. I had a good experience. read more

I love chipotle. we go all the time. We've been to lots of their locations. This location is closest to our house and unfortunately one of the worst locations I've ever been too. It always gives smaller portions. I've never left a review, but tonight was the final straw. I ended up with a bowl that was half full because they ran out of ingredients so they just scrapped the pans and gave me what was left and called it a day. I got half a spoon of rice and corn salsa and about 5 shreds of cheese and not many more than that shreds of lettuce. It was well below the end of the bottom bowl. There was once a time the burrito was so full it nearly ripped the tortilla. I left so upset I'm fairly confident we'll never go back to this location. It's a shame because I enjoy support declare establishment. read more

Went a few days ago to grab dinner with the family. I dont know what happened to this location but it was chaotic and the colleagues were less than pleasant. My husband wanted a burrito. The young lady, whom I have to assume was new, tried multiple times to roll it when eventually she gave up and had someone else do it. The other young lady dumped the contents into another tortilla and barely got it wrapped herself. All while visibly showing her frustration. The what I assume to be the manager was just sitting in a chair in the kitchen area laughing and joking with other team members while the rest of the team ran around frustrated, and quite honestly not being the most helpful to customers. My tacos were the most ridiculous order I've ever seen made. Same young lady who first attempted my husbands burrito made them and could care less on how she put them together. One taco literally had 1 piece of corn on it. Another had so much sour cream (about 1/3 cup) I had to scrape it off. At that point there was no reason for me to ask her to do anything about it. I just rearranged them myself. The only person with any sort of smile was the young boy on the register. When he asked for a side of sour cream for us, the young lady threw the spoon down and sighed as if we had completely bothered her. The previous manager was amazing and until this location gets a complete overhaul, I wont be back. read more