The food is normally on point. And they pack the burrito/bowl... unlike the skimpy servings that we see on social media. The service on the other hand is hit or miss. Most servers are polite and helpful. One, however, gave us hella attitude that we walked in when they opened at the 1045 and they weren't ready to serve food - they were still working on service prep. We stood at the counter, waiting patiently when she rudely said she didn't know why they unlocked their doors (at 1045 which is their opening time) when they weren't ready and why we just didn't take a seat. Uh, maybe because when the door says you open at 1045, you should be ready to serve food at that time??? Your employee unlocked the doors to let us in. It's not our fault your staff wasn't ready to open. read more

Food was good but the free chips that I got with my point were have the regular amount and they were stale and unsalted

I got a new chipotle honey chicken bowl. The rice was uncooked. The uncooked rice made the whole bowl disgusting. I also ordered a steak quesadilla. The steak wasn't cooked. It was very chewy and hard to swallow. Even the rice in my quesadilla was uncooked. They can count their days. read more

DoorDash Support I was in Chipotle of Danville Virginia. I spoke to the front manager about my order for Amber and she told me it was being started. I waited close to 15 minutes when a staff member approached me asking who I was waiting on. I again stated Amber. They got hostile for some reason and told me I should've said something sooner. Then she proceeded to say to her manager... she only been here 2 mins and didn't tell no one she was here... I said that isn't correct I've been here 12 minutes waiting and I spoke to the manager. The manager acted as if I hadn't said anything and I said yes I did but I just need my order. The staff member proceed to leave off making my order and loudly proclaim ... girl been here 2 mins over there lying... I finally stood up and said NO MAAM...do not bad mouth me when I've got proof I've been here via my arrival check-in. The manager got in my face and said don't talk at my employees and I said then don't let them berate people loudly and call them liars. She then chucked my order on the table and said here. It wasn't sealed or anything btw and I turned to leave. The manager then said...where are you going that's not all your order and I said then why did you hand me the bag?! She chucked in the chips and drink and said get the fuck out and don't ever come back. I stated you better believe I will never step foot in here again. I left and this is where it ended. read more

For every time that I've ordered from Chipotle, I've never been disappointed in the food nor the Delivery Service.

to the 2nd shift that chargerd me $42 for 2 steak bowls count your days Bad cus service and wasn't greeted corr read more

Omg! That burrito was bussing. First time trying will definitely be back and the customer service was amazing.

This place still sucks!!! I came in at 7:30pm and they had run out of corn, were not going to fix anymore, and they close at 10pm. WTF???? This place needs some serious revamping. Staff sucks too. NOT friendly!!! I'm beginning to dislike Chipotle!!! read more

They run out of basic things like mixed vegetables, rice, beans and sour cream 2 hours before closing.

I ordered a burrito with Guacomole and paid online. Enroute, I recieve a call from Ashley, who I presume is shift manager, explaining they are out of Guacomole, an additional $2.05 and they will not be able to refund me since it will take away from her profits. Instead I will have to call corporate and request a refund. I suggested a compromise where she could provide me with a side of nacho cheese as replacement. Again she said she had to protect her profits and there was nothing she could do. She was very unhelpful as far as customer service goes. Oh and the burrito was extremely runny and did not taste fresh at all. I am throughly disappointed with my experience. read more

Chipotle Mexican Grill - No Guacomole... - Fast Food Near Me - Danville, Virginia

Holy crap is this place bad. Customer service is some of the worse. Restaurant was dirty. 18.00 for a basic bowl? Talk about over priced for crappy food at that. I remember why I don't eat chipotle. Thanks for reminding me. I look forward to this place being nothing but a memory. read more

They were handling food without gloves. That is a safety hazard and the health inspectors will be notified. Absolute disgusting. Do not eat here. They did not wash their hands after handling money. read more

The "manager" at this location is awful. She obviously hates her job and hates anyone asking for anything. She left out the chicken (you know the main part of the meal) off of my child's kids meal and got angry when asked if we could have vinegartte with our meal. She is so rude and mean every single time we go in and we have started to avoid this location altogether, especially if she is there. She creates such a hostile atmosphere for anyone there. I have also already contacted chipotle about her multiple times and they never get in touch with me. Done with chipotle. read more

Terrible!!!!!! Danville, VA Chipotle gave my coworker an empty quesadilla box. When she called to explain and to see if she could pick up her quesadilla(she had paid for and pretipped online) they hung up on her. I drove back to get her food and was immediately verbally assaulted and accused of walking out on the order...btw why would anyone just walk out and leave food??? The manager cussed, screamed and embarrassed me in front of customers who had no idea what was going on. One staff member threatened to settle this by going outside to "beat my @ss". The manager said she would not give me food, to leave and just to call customer service. This place is terrible. No one has name badges on the but the person acting as a manager should be fired. She even followed me to my car to keep cussing at me and threatening me as I was leaving the store even trying to get a male employee to "get me". Unbelievable...this place is ran by hot head idiots who try to threaten and fight customers who get upset about receiving empty boxes after paying $20.... Maybe after work I can go back and fight the guy cooking food who said he would beat my @ss or just never go back to this Chipotle ever again. read more

I'm from California and this is the worse Chipotle I've ever been to. Food has no flavor, Employees have an attitude problem and the cashier refused to sell me the baby sized chips saying "that's only for the kids meal". She lied to my face. The manager at this chipotle is obviously scamming customers to buy bigger bags of chips cause everyone wants the baby chips! read more

This chipotle by far is the worse chipotle I have ever been to (I'm from nyc, there's plenty of bad chipotles here). The girls working the counter were super friendly (only reason why I even give them a star). The food was nasty, and how are you chipotle with no guac, like huh!? Avoid this chipotle, not worth it! read more

Dirty inside & no tables had been cleaned & floor had trash everywhere- didn't eat there after seeing the inside

Chipotle in Danville, VA. needs to screen their employees better for higher standards of customer service. My recent visit along with some of my friends experienced the same rude, unfriendly, dismissive attitude from a cashier. My first warning sign should've been the unfriendly look on her face and her attitude while ringing me up while clicking the counter with those 3 inch fake finger nails. Chipotle needs to seek recruitment and training advise from Chick-fil-A, where the experience and service is always positive. Very unlikely I'll return to this location and I'll encourage my friends not to as well. Ayanna needs training or should find somewhere that can adjust her attitude that's she's getting paid for! read more

Don't waste your time Ordering On-Line, the management of this location is so poor your order will be delayed. The kitchen had employees tripping over one another and yet failed to delivery my order timely. Training, training and more training in Customer Service will be needed for this location to sustain. read more

I used to eat here all the time, but after tonight I won't be anymore. I ordered a chicken rice bowl through the app and picked it up. I was eating it after I left and took a bite into something hard, I thought I broke my tooth. Sure enough, there was a rock in my bowl. If I had broken my tooth I would be contacting an attorney. I was sharing it with my child so I'm thankful it was my bite and not his. I would recommend not eating here if I were you. read more

Chipotle Mexican Grill - Up close - Fast Food Near Me - Danville, Virginia

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Order chipotle online twice in one week for my daughter. Neither time was order ready to be picked up. First time they say order was picked up by someone else. Second time order was not in system. I had confirmation numbers on both on email. Won't be wasting my time with Chipotle again. read more

Worst experience I've had EVER. The customer service is terrible!!! I will be calling corporate since this seems to be an ONGOING issue. Who is running this place ? Manager and two other employees working today and ALLL VERY RUDE. It's so uncalled for. So instead of wasting my money here.. I went across the street to Applebee's. Got me a 2 for $20 and a alcoholic beverage after dealing with those folks. DO NOT EAT HERE. HATEFUL, UNFRIENDLY, & drama. All around!!!!!!!!!!!! 0 STARS. & my first review EVER! Definitely going the extra mile on this one. read more

The worker that made my burrito bowl had a horrible, mean and short attitude with every person she served. It seemed like she was in charge too, way to set an example. read more

I've seen a lot of bad reviews but I had a really nice experience. The food was good and the staff was friendly. I will definitely come back

Their meat is always dry and taste like it is leftover. It must have been heated up over and over for several days. My meal was gross and cost too much. read more

Bummed that I keep having poor experiences at this chipotle location. I am a chipotle-lover and have never experienced issues like I have at the Danville location. Lots of brown guacamole, cold burritos, and busted tortillas. read more

Went for dinner and there was a huge line, which is fine and I decided to wait. 3 young men come in and break in front of me to join the people I am behind. One asks if I wouldn't mind, that they are part of a college team. I say ok, but I went back outside to wait for the team to file in. After a few minutes no one else has gone in and I decide to go get in line again. So I end up waiting in line about 30 minutes and the line behind me grows exponentially. When I reach the counter, the woman behind the counter yells and asks for all members of the team (who just came in) to all get in front of me. I question her and tell her that is not right since I have now been waiting almost 45 minutes. She said that was tough and they were doing a fund raiser. I told her there was nothing posted that they were only serving certain people and she rudely dismissed me, interrupted me and said I was of no account. It is fine if an event was going on but I should have been notified, BEFORE I waited 45 minutes, that I would not be addressed until ALL from the team were done, even the ones who came in 30 minutes after I arrived, so I would have known what I was getting into ahead of time. She told me she did not need to do anything of the sort and told me I could leave. This was very unprofessional and she made me feel as though she could care less about my patronage. A very poor representative of your company and complete disregard for your customers. read more

I have never been to a restaurant that has such terrible customer service. Every single time I go here, the employees are SO incredibly rude. I love the food though, so I still come back often because there isn't another place in Danville that's comparable in my opinion. Just hire better employees, please!!!! read more

What happened to the customer service? The people are so rude now. I used to frequent this location, but as of the last couple months, I am faced with complete rudeness. read more

Just okay. I think moes is better. I want nachoes... cant have them with no queso. Decided to try a burrito bowl. Was surprised to find out i didn't even get a handful of chips with it. Got hit for another couple of bucks for them. read more

Well I have visited out of town Chipotles before and it was decent. After visiting this one I think I'm done with chipotle. My chips were soggy and too salty and my chicken bowl was thrown together. I paid $16 for one person to eat. All I got was a chicken bowl that was $6.50 and a bag of chips I got charged extra for Guacamole, cheese, and god knows what else. Smh it's over priced. I will not be returning. To each it's own. I just think the hype is to much. read more

Management is horrible and super unprofessional. Most of the staff seemed lazy and take no pride in their job. I will never eat there again.

I can't believe that the service was so different on my second trip to this Chipotle location that I actually returned to Yelp for an update. My fist experience at this location was during the afternoon and it was great, however on my most recent visit I was met with a few issues. Upon arrival I was not greeted or told anything, I stood there for about 5minutes waiting for someone to take my order while one employee was cooking on the grill, and three employees were having a conversation towards the back of the kitchen. Finally they finish their conversation and I am greeted with "hi, just to let you know we ran out of cheese." I reply "that's ok" as I continue my order. The employee begins to place my meal in a togo bag as I say "oh no, I'm actually eating here" she lets out a deep sigh as she tosses my side of guacamole onto the counter towards me. I also ask for a vinaigrette and the employee lets out another sigh as she slides the sauce container across the counter to me. The food is always great hence my three stars, but some customer service trainning definitely needs to take place for the staff that was working Wednesday March 24th around 8PM. read more

Chips were over salted, beans were crunchy and the steak was burnt. The portion size was way small and just overall terrible.

Chipotle is a top tier popular restaurant for sure, but this location in Danville is abysmal and clearly not accustomed to this type of establishment. I recommend you not waste your money by eating here, so to condense everything into two points for the sake of time: - They will give you minimal portions, which are horribly imbalanced and way off. You will not be filled after your meal, and you will have to call them out when they give you a prisoner's portion of rice and a slave's worth of protein. Yes, what you are given is that minimal. - The crew absolutely struggles to listen and accurately assemble your order. Your burritos will fall apart after the first bite and your bowls won't even be moderately filled. I'm too scared to get a taco because if they struggle to fill a bowl can you imagine how skimpy a taco would be? At this point even months after their opening, and I know this rural area is not used to a restaurant like Chipotle, it's clear they need more staff training and general support in assembling their meals. If Chipotle corporate is reading this, I implore your intervention in this location before it is too late. Email me for any follow-ups​, as this is the only disappointing Chipotle I've experienced in my entire life. read more

Placed & paid for an online order through their website at 3:30 pm. Site stated order would be ready at 4pm & to go straight to cashier for pickup. I arrived at 4:03 pm only to discover no one had monitored my online order. The ticket was just laying on the printer. The cashier acted surprised I was there, but said they would get right on my order. Nope...after another 30 minutes my order was FINALLY ready & they were not even very busy. They gave me a free drink for my wait. Prefer on-time service. read more

The crew needs way, way more training. Portions are off, the beans weren't drained off and their listening skills were sub par. I'm sure it will get better in time given as this is a new location, but the store manager needs to put more effort into training his staff...instead of sitting in the dining room on his phone 'working on the schedule' read more

Amazing store and friendly crew, a great family atmosphere and they always make me feel welcome :) the food is delicious and they always greet me by name since I'm a regular. Wish I could give it 6 stars read more

No onions,olives,no fresh tomatoes, no taco salad shells,re-fried beans or jalapenos.Not impressed!!!! Lime on everything.No selection of different cheeses.Will not return.Fast food taco place is a better alternative.Had high hopes but just another sub standard Danville restaurant. read more