I rarely leave bad reviews, but this experience was terrible from start to finish. First off, the food was cold and tasted old, like it had been sitting in a window for ages. The chicken was dry and overcooked instead of hot and juicy, and the fries were limp, greasy, and barely warm. What really pushed me over the edge was the portion size of the fries. I ordered large fries for my two girls, who absolutely LOVE Zaxby's fries and chicken, and what we got was a sad little handful of fries in each box. You can literally count them in the pictures. Calling that a "large" is honestly borderline robbery for the price you're charging. My kids were excited for their favorite meal and ended up disappointed, staring at a few cold fries and dried-out chicken strips. For what we paid, this is completely unacceptable. I've attached photos so management can see exactly what was served. This meal felt careless, lazy, and like no one bothered to check quality or portions before it went out. If this is the new standard, you're going to lose a lot of loyal customers. Sad and pathetic. read more

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As a California native, I've never heard of Zaxbys until visiting Virginia. I don't expect much from fast food restaurants, but the food was decent. The fries were average and the chicken was a bit chewy, but the seasoning was pretty good. 3 out of 5 stars. read more

I had a mobile order that was ordered 40 minutes in advance and I still had to wait 40+ minutes to get my food. After 30 minutes past when my order was supposed to be ready I went up to the cashier to see if they had my order because they weren't putting any orders on the mobile order shelf. She told me in an extremely rude tone that it was going to be a while. I will not be returning for a while and I wouldn't recommend others do either. read more

If I could give a zero I would Manager was nice the cooks and staff horrible rude . Back talking manager cutting eyes at customer Cook blames shift change Last time ever here read more

Imagine for a minute that the fast food industry didn't pay by the hour but, instead, paid by the satisfaction of the customer. What you would see would be top notch customer service that would [have to] go above and beyond both the customer's expectations as well as experience. If this were the case, you would be treated with a venture that is worth your time and money. Unfortunately for this Zaxby's location, they pay by the hour. Hence, the ineptitude is par for the course as well as the lack of motivation and the sense of urgency. Hopefully I've used enough big words thus far that, if any of the employees there were to read this review, they've already stopped reading because it was too much for their undeveloped frontal lobe to process. As for you my dear reader, I value and understand that you have made it this far because I have piqued your curiosity and you want to know why this place is deserving of just 2 stars. Read on. Firstly, the issue is not the food but the employees and the management. The employees are typically, but not always, young teenagers that would be best categorized as "brat." For those of you that don't know the latest lingo, that means that they have a messy and careless attitude that embraces their imperfections while embracing chaos. Our latest (and perhaps our last) visit went like this: we ordered 3 avacado bacon tacos, 10 traditional wings with sauce on the side for my son, and a signature club sandwich meal. We only ordered 1 meal because the fries, which are good, would be more than enough for us. So imagine our surprise when we were handed 3 drink cups as if we ordered 3 meals. My wife asked why we got 3 drinks when we only order 1 meal, to which the incompetent and unskilled teen said "everything is a meal" and comes with a drink. Okay, no problem it is what it is. We got our drinks and the manager called out my wife's name (because she placed the order) and told her there was a problem. They had mistakenly placed a 5 piece traditional wings meal instead of the 10 piece traditional wingsl. That's when my wife said that we were wondering why we had so many drink cups and that's when the manger told her that what we bought could've been non-meal orders. Think about that for a second, the numbskull that took our order told us one thing and the manager told us another. Either it was done on purpose to boost sales or, the "training" this knucklehead got was nonexistent. Either way, the manager was benevolent enough to cancel the order and place the correct one. About 10 minutes later, we got our food and, surprise! My son had his 10 traditional wings and they were totally sauced. Not on the side as it was originally ordered but, totally sauced. My wife eventually brings this up to the moron behind the counter and she says, "that's not my problem." Fucking A it is, you took the wrong order, you didn't have the mental capacity to make sure that it was done right afterwards, and she was too stupid to realize that she should've taken accountability for her actions. But then again, she probably has never had her feet put to the fire to recognize when she's messed up. Indeed, this is the piss poor attitude that you can expect at this Zaxby's location. If the conduct here is any reflection of the employees personal life, then let me tell you, these kids are in for a world of hurt. The manger too, didn't seem sincerely apologetic - she just did the minimal effort to convince herself that she has good customer service skills. So why the 2 stars? Well, like i said, the food here is good for a fast food spot but, the service here sucks. It's almost amazing to think that this type of behavior has been able to fester to the point were it's acceptable to act like this. So, if this is how they act behind the cash register, imagine how they are allowed to act in the kitchen...no thanks. This was officially my last time at this location, there are way too many other placed that I can spend my money at and this, dear reader, is why I rated this place with only 2 stars because the staff here isn't concerned about making sure that your food comes out proper, instead, they just want to make sure that they get paid by the hour so they can go and enjoy their "hot girl brat" summer. Pathetic. read more

This Zaxby's location has become a poor choice to stop in for a meal. The restroom floors were slippery - from greasy mop? A toddler continued to fall down while attempting to stand to wash and dry her hands. The service is extremely slow. The meal was ok. Bacon was left off of my Cobb salad. The store was completely out of both sweet and unsweetened tea and many soft drink choices. Not what we expect from a Zaxby restaurant. read more

This is supposedly a Zaxbys™ Signature Sandwich. Absolutely cooked to oblivion, unable to eat. Terrible restaurant and always slow. Whoever the manager is needs to find a new career because this has been going on for way over a year. read more

Zaxbys - Fast Food Near Me - Danville, Virginia

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WHERE IS THE MANAGER? WHERE IS THE CEO?? This place is lacking leadership!! There is no drive or sense of urgency. The employees in the front are annoyed and embarrassed because the cooks are not cooking. They literally have to cook chicken and fries mostly!!! They should have a continuous flow of fresh cooked chicken and fries!!!! It should not take 40 minutes to cook a large fry and 4 tenders.... Kitchen had a ton Of water on the floor also, I saw as I walked to the bathroom. They need supervision!! read more

The employees at this dump are incompetent. Do not trust these dumb dumbs to make your food. Worst experience ever. I have never seen such a lack in customer service and that says a lot given today's standard of service. 0 out of 5 read more

Good but they only had one packet of ketchup. It was definitely delicious and good nice and juicy food and chicken. read more

Zaxbys - 3 piec Chicken Fingerz - Fast Food Near Me - Danville, Virginia

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Absolutely disgusting! Ordered a kicked chicken. Waited 10 minutes from the drive through while the staff was observed performing til tok dancing. Got the food, finally. Drive to Home Depot to check the order. Guess what, WRONG ORDER! Highly, very highly DO NO RECOMMEND! read more

The Drive Thru Service has been slow and they got my order wrong. 10mins waiting in-line for the past few times is ridiculous.

I didn't even get my sweet tea or extra sauce like I asked never going back I don't recommend

Waited in drive thru 34 minutes. Tried going inside but people were everywhere waiting too. Total attitude from the employees.

Figured I would try this famous chicken fingers place- decided to have a chicken finger with buffalo garlic blaze. Maybe I should've had one without any sauce since it was ordinary at best. Ordered ahead of time but still had to wait an additional 30 minutes in the restaurant during non-peak hours for three chocolate chip cookies. Not very customer service. Pretty clean interior though. read more

Sad how this place has gone down. Service is poor and food quality is not great anymore. Let's start at the bathrooms. Men's bathroom had no soap or paper towels and broken urinal. Order was given and took 15 minutes to get order. No Coke in machine and sweet tea was more like sweet water. Fries were over cooked and so were boneless wings. Floor was greasy or slick to the point you had to walk with caution. Shame it has gone down. read more

Terrible service. Staff was slow and unfriendly. we had a mobile order and were very dissapointed to find when we got home we had none of the sauces we included on the order. Also, very little sauce on the wings and we asked for extra seasoning on our fries and didn't get it. We love Zaxbys and have been to others that had much better food and service than this one. Very unsatisfied for the amount we paid for our meals. read more

I used to work at Zaxby's in Danville and I'm sure there are better Zaxby's to work at. The problem is they are very understaffed so people do tend to wait a long time to get their food (multiple times people have left because of the long waits), the hiring manager rarely helps out in the kitchen and it is possible for you to not get a break during your shift. I don't recommend working at this particular location nor do I really recommend the food because I like soft French fries and it never is soft. Plus I know for a fact that cross contamination happens because people will have told me to change my gloves after touching raw chicken but they themselves don't change their gloves after touching raw chicken. read more

Major turn-around! The accuracy and the food quality has been on point. Good job on redeeming your reputation... Kudos!!

Loved it, full of flavor and fast preparation and delivery. Pulled over and a I had my food in minutes! Thank you

they can't keep the tea filled up cause all the drinks on the coke machine taste like carbonation, and It was like that the last time I was there. I think I'll bring my own drink. (Pepsi product )next time. Fries were cold. read more

Insane wait times for fast food. I understand things may be difficult during the current predicaments regarding covid19, however, we decided to try Zaxby's, my family and I had never had their food. I'm not gonna put it lightly this is the worst fast food experience I've ever had. It seemed like they were behind on orders, understandable, but after we had waited for about 15 minutes in the parking lot where they asked us to wait, then they gave our order to someone else, so we had to wait another 15+ minutes for the remake. Then, we got no sauce and we asked for sauce specifically at the drive thru and on the second return...so we pulled back around quickly to grab sauce and it took another 8 minutes to get through the drive thru...I can understand that understaffing may be the culprit of this situation, but the experience was awful, not to mention the people working looked like they'd rather pull graveyard shift at a sewage disposal plant than be at Zaxby's. Lol it was just rough, won't be coming back to Zaxby's. Updated the review when I got home, opened my box and my sandwich looked like it had a piece bit off of it. Are you kidding me? Never again, I'm never going to Zaxby's again man. read more

Zaxbys - This is what Zaxby's gave me. I didn't see the side of the bread looking like it was bit off of until I got home. - Fast Food Near Me - Danville, Virginia

Thank you for Honoring Teachers This Week! We would like to thank the Danville ZAXBY's for offering a free meal to teachers this week for "Teacher Appreciation Week." The meal you provide a fellow teacher and me, was delicious. We wanted you know how special you made us feel. We enjoyed our meal so much that we'll visit again soon. read more

Staff slow to take order. Drink machine out. No pickles on signature sandwich. Soggy fries. Dirty tables. Do not pass go. Do not collect 200 dollars. read more

food always be so bussin bussin but you got to wait 30 minutes or longer just to get your food

Completely rude staff.... They just look at you and miss food and drinks in your order. Do not suggest.

Got order of hot wings. Nothing special about the sauce. The wings were some of the smallest I've ever seen. Most were about the size of my thumb, over cooked, & tough. Wife had some kind of salad that had pieces of chicken on it. It was decent but nothing about was good enough to get it again. read more

This is my second time coming here. First time was several years ago and it was terrible. Boy have they revamped this place!!! Plenty of parking, drive thru packed, clean inside and out, plenty of seating inside. Once entering we were greeted promptly and friendly by a young lady behind the counter. She was very helpful with suggestions. Once ordering, I ordered the Jerk boneless wings combo and hubby ordered regular chicken tenders. I really wanted a salad but didn't know if it would be good or not. After sitting down I looked around and saw lots of people with salads!!! Should have got one, they looked amazing. This was fast, cheap, and good! I will definitely be back and try one of those salads!!!! read more

I visited this restaurant one day and went through the drive thru and the person working the drive thru told me they couldn't take any orders inside or outside. He didn't even offer any type of apology or anything. I couldn't make sense of it, since I had driven from out of town to go to that particular one. He said all the systems were down. I asked him how long they expected for the systems to be down he said an hour so he didn't know. What happened to using the old fashioned calculator and writing down what you sale as part of keeping up with your inventory. As long as there is a calculator and hot oil, why couldn't they have still taken care of customers? read more

Why did I get a bunch of brown lettuce in my salad at Zaxby's in Danville Virginia yesterday. Whomever made my salad made a conscious decision to place all this brown lettuce in my salad. They are probably the worst Zaxby's in the world. read more

Zaxbys - This is the brown lettuce I picked out of my salad. - Fast Food Near Me - Danville, Virginia

I've eaten here several times recently when I've been at home visiting. All of my experiences have been with the takeout and I've found the staff to be pleasant and helpful with my order. Most of my visits have been off peak hours and yet the food has still come out fast, hot, and fresh. My last trip I got the grilled chicken Cobb salad and it was excellent and huge too. My only reason for not giving them 5 stars is that I think it's a little pricey. read more

Zaxbys - Grilled Chicken Cobb Salad - Fast Food Near Me - Danville, Virginia

This was my first visit to a Zaxby's. I'd asked around and gotten missed reviews but since I love chicken wings and chicken fingers, I decided I would try it. I arrived at around 5:00 p.m. on a Saturday. I was surprised that the restaurant was pretty empty and there were no cars in the drive thru lane. I ordered the platter that contained wings and chicken fingers. I don't like spicy chicken so I asked for the regular barbecue sauce on the wings. It was still spicier than I cared for. The wings seem to be cooked/fried and then drenched in the sauce of your choosing. It was bit too much sauce. If I return, I'll ask for "light" sauce. I love crinkle cut fries but the ones that I received with my order were not hot; they were lukewarm at best. The chicken fingers were pretty standard. there was nothing spectacular about them. read more

Slowest service ever! Not crowded. Staff inept. Just ordered 2 salads-simple, right? Apparently not! Unbelievable. Will not return!!!!

Wait at the counter with no one in line is never a good sign. $8 seems high for a salad with bagged dressing. Especially with no drink. This place makes just wish there was a Panera Bread in town. Hard to eat healthy here. read more

It's been better. The drink machine was out of almost everything. They are out of ketchup. Who runs out of ketchup? And they don't seem to be running to get any either. This place was really good when it first opened, but it's going down hill quickly. read more

No cars in line at 9pm and they come on the speaker and ask us to hold on. 5 minutes later just gave up and drove off.

Typical Zaxby's. The staff was more than accomodating, when they notified me that they were out of something. They immediately came up w/a suggestion & a solution! First time having their salad, and it was pretty decent! read more

The only reason they got one star is because you are required to give a ring of at least one star. If I could give them no star I would. First, let me say I have eaten at Zaxby's numerous time before they opened in Danville. When I heard they were coming to Danville, I said happy that we were getting another restaurant in town that was decent and not to pricey. But once they got here, I have been nothing but disappointed with them, from the quality of their food to the terrible service they they give. Like I said I have eaten at other Zaxby's and been very well pleased, but this one is the exception to the rule. Last month I purchased a milkshake from them, when I asked for a spoon they said they were out. Now how is a person suppose to eat their milkshake without a spoon, when it is very thick? They told me to wait till it melted some and then use a straw. Asked to speak to the manager on duty and they said he/she was gone and wouldn't be back for 15 minutes. So when I got home I called them, and they said the manager on duty was still unavailable. I find this hard to believe, but whatever. Tonight I went thru the drivethru and asked first if they had milkshakes available, and then asked if they had any spoons available, which they replied they were out of spoons again. They asked if I still wanted the milkshake and of course I said no. One other time I came in at 5 in the afternoon and they said they were out of chicken and wouldn't have any til the truck came in tomorrow. Several times they have been out of drinks, as other reviewers have mentioned also. I don't know if they just don't have money to buy food and supplies, or the management is just idiots. Also 90% of their employees need to be replaced by the negative attitudes that they have. Either way I don't see this Zaxby's making it if they don't make some drastic changes, and do it quickly. read more

Just OK at best. Like a lot of restaurants, a good concept and decent option other places not executed well in Danville.