We weren't too impressed with our in-person visit to at Chipotle location. There were no customers in line when we arrived and it took a few minutes for us to be greeted, even though there was a worker at the register on his phone. Many of the ingredients seemed to be out or close to being out. The trash was overflowing and many tables needed wiped down. We also didn't love the language that we overheard from the workers. The food was still good but we won't be returning to this location. read more

The food is good but the customer service is probably the worst I've ever experienced. All but 2 of the workers (Ben Culp and Josh Allen) are the most extreme lazy people I've ever seen work a job, I've ordered online here and picked up from DoorDash dozens of times and not one time was the food on time in fact at minimum it was 25 minutes late, the most being an hour. When you show up, no one acknowledges you, they're playing music from their phones sometimes, and having loud conversations not doing their job. It truly amazes me how terrible and slow the service is, nothing seems to be done about it ever. read more

The service at this location is the worst. I am sitting at the take-out window near 30 minutes after my order was to be ready and I'm sure I have a longer wait ahead of me. This is a store that corporate needs to come and fix. I wouldn't give it one star for customer service if I could. read more

PATHETIC TO SAY THE LEAST. I ordered the veggie bowl, pick it up and come home only to realize they had chicken and everything else I didn't ask for. So I go back to the store and the guy at the register looks at it and says I'll make you another one and it'll be 10 mins. I go back to my car and return in 10 mins, they start to make my order and the guy who handed over my food says "I am sorry the store is out of cheese". I says "No problem" and come home only to find out my order had rice, beans, guac and sour cream and nothing else. No fajitas, no hot salsa, no cilantro lime rice and no cheese. It was plain white rice not even the lemon cilantro rice. This place ruined chipotle for me. They had the nerve to charge me full price for crappy food. This place has no reason to stay in business. read more

Chipotle Mexican Grill - Lame veggie bowl - Mexican Near Me - Coraopolis, Pennsylvania

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The staff at this chipotle is so dumb that they could not spell 'cat' if you spotted them the c and the a. You may be thinking you yourself "it's a chipotle, it can't be that bad". If so, you would be wrong. We ordered two different bowls at this chipotle via DoorDash. That means the orders were in writing. The staff at this establishment somehow managed to get both orders wrong. And not just a little wrong--like a lot wrong. Truly a tour de force of incompetence. read more

Out of brown rice, out of cheese , out of lettuce, out of chips.. what business are you doing then? How despicable as a company. They told the 12 people behind me that they aren't accepting orders and that they only accept online orders. That's only because they didn't want to restock and serve the customers.. sadly if you reach out to customer service, they only want to give you a free soft drink for all of their downfalls and shitty service. Never go here, you will regret it read more

Abysmal is the only word that comes to mind. This restaurant is Slow, dirty, and never stocked correctly. I routinely wait over 10 minutes just to begin my order. Like every chipotle these days the kitchen is mass pandemonium with everyone running around but nothing getting accomplished. Regularly, other patrons look irritated, annoyed, and generally perturbed at how slow, cumbersome, and exhausting the process is just to pay 20 dollars for a burrito. Ironically, in a recent earnings call the CEO of Chipotle said they are fighting the "perception" that their menu is 'expensive'....i would argue people are tired of standing in a dirty store for 10-15 minutes just to pay 20 dollars for a burrito. This places is awful. read more

Not good. They are late all the time. When we got our food home from pick up we saw a hair in the burrito and the bowl was only half way full. This place is awful. Do not come here. read more

Chipotle Mexican Grill - Mexican Near Me - Coraopolis, Pennsylvania

There was no lettuce or fajita veggies given on either bowl we ordered. The app needs to be updated if they are out of ingredients but how do you run out of lettuce? Many others seem to have the same issue at this location read more

They don't know how to make food, how to treat customers, or how to take care of the store. Came into this chipotle at about 2:30pm on a Sunday. It was not busy. My friend mobile ordered a bowl with 3 things: sofritas, cheese, and queso. I have no idea how long it took because she had to go up and ask them if her order was ready because they just never put it out. But turns out it was ready and the guy just pulled it out... Anyways we got it and there was just no sofritas. This man really handed us a bowl with rice, cheese, and queso. So she goes up and is like, "I asked for sofritas. Where are the sofritas?" The man that was assembling bowls was just doesn't say anything and looks to the person that appeared to be a manager. The person who looked like the manager said "We're out of sofritas" I don't understand how they thought it would be ok to hand it to us without the protein, no heads up. But she didn't even say "oh let me give you your sofritas" no, my friend had to ask her to get her sofritas. After she asked for sofritas she was like "would you like another protein?" And my friend said no because she is vegetarian and asked for sofritas. And it's not like they were fresh out of sofritas, they just needed to cook them up... so they made her a new bowl and this took 35 minutes. During thus period of time, we saw a lot of other frustrated customers, many/most people mobile ordering had to ask for their bowl and one lady got a completely different bowl than what she asked for. And it's frustrating because they are doing this to the customers who are mobile ordering thinking that they can mess it up with no repercussions. This a lot of the time they were wandering the kitchen on their phones and this confused me. Anyways! we actually may never know how long it took for them to make the bowl because they didn't make it until she walked up there and asked when her bowl would be ready and then a lady whips it up in front of her. And during this 35 minutes my other friend went to the bathroom. There was no toilet paper in the women's room. So basically if this chipotle is the closest to you and you think going here may be more efficient. It won't. It will not be more efficient trust me and they will probably find a way to screw up your order unfortunately. read more

Operational nightmare. I sat in the drive through for 40 minutes waiting for an online order I entered. When I finally got to the window, I sat for another 10 minutes before asking my name for my order. It was ready and cold. If you live near this location it would be faster to drive to the Robinson location. Management needs replaced. read more

This was our 5th visit in a row where there were issues. The last four times we left, but we had a child with us today, so we stayed to order. First, there was only ONE worker. He had to do it all. Because of this issue there were no vegetables (onions, peppers), no rice, no cheese, no chips.. The store was filthy. Right when we were leaving with our bare bones order for our child another worker came in. The other four visits they were always missing a main ingredient. The one, and only, worker can not do it all. On top of that the credit card machine was not working, so it was cash only. That is at least something out of their control. The owner and manager of this business needs to figure out if they can run a restaurant that is successful, because right now this is a failing business at best. We will not be returning, even though it is close to our home. We like to support our local places, but five failures is enough. read more

This chipotle location is run in a comically bad way. You have a bunch of kids screwing around constantly. I have been here dozens of times and it is always a complete crap show. In fact, it is the worst run place that I've ever been to anywhere. Restaurants, stores, you name it. It's laughable. Do not come here, do not order from here. read more

I wish there was a less than 1 star rating but unfortunately there is not.CHIPOTLE MOON TOWNSHIP... Don't waste your money at this so called restaurant . They NEVER have a full menu Ever. They are always ut off stuff 2+ hrs before close.I don't know who runs this place but obviously they have NO idea how to run a business. It's a damn shame. read more

Would do 0 stars if I could. Came right at dinner time and buddy said "cant serve you gotta do online order"???? Never heard of such a thing. And they were all being rude when I asked why. read more

This location sadly seems to keep getting worse with orders lately. I got a steak bowl today with extra corn salsa and extra lettuce and the picture provided you can see I got neither of those. The portions keep getting smaller and this bowl is not worth the $15 price tag it comes with it, it is not even close to half way full. read more

Chipotle Mexican Grill - Steak bowl with extra lettuce. - Mexican Near Me - Coraopolis, Pennsylvania

As a shareholder of Chipotle stock, I am embarrassed by the cleanliness of this unit. We arrived at 11:30, before the rush and nearly every part of the store was filthy including the men's room. Service was equally as poor. Then to add insult the store leader decided to turn the music up in volume which was our ticket to leave as well others. Not at all welcoming. Chipotle needs to complete an unannounced audit of this store. read more

If I could give a zero, I would. The entire dining area is filthy. There was trash on the floors, tables were dirty, and the area for beverages and trash was completely unkept. Even the glass on the front doors was so dirty that it didn't look like it was cleaned in ages. read more

The worst chipotle I have ever encountered. After waiting an hour, they got the entire order wrong. Avoid at all costs

My wife went today and went inside to order. I had ask her to order me a steak burrito with the normal add ons plus extra grilled vegetables. Employee indicated no burritos or vegetables??? How can a burrito place run out of burritos? If you were low yesterday call around to other restaurants in the area to get some for today. There are two side by side in North Fayette! read more

The workers were cussing at a customer Cause he asked at 815pm for vegetables and the she says No she's not gonna cut up anymore it's to difficult they close at 10 .. ugh They proceeds to freak out at the customer cause he wanted to know her name . And the coworkers. Yellin read more

Tried a brisket bowl, I asked for double meat. Got to the register and asked for chips and salsa, total was 26.70!!! Holy cow, for a burrito bowl?! I guess my fault for not asking but after getting back to work, the chips are stale! I HATE that! How is it possible to serve stale chips? No I'm not going back to get fresh ones and blowing the rest of my lunchtime, for $27 everything should be perfect, skip this location.... read more

To start off I love a good chipotle bowl. It reminds me of the time when I went to Mexico and got some great food. However this particular chipotle was a highway robbery. I had not even joking 3 bites of food, the workers filled it up with sour cream instead of the actual rice and meat. This is absolute highway robbery and me and my lovely wife Elaine will never return to this specific chipotle ever again. HIGHWAY ROBBERY STAY AWAY! read more

Chipotle Mexican Grill - Mexican Near Me - Coraopolis, Pennsylvania

I've ordered two times this week. it's been terri le both times. this time i didn't receive any lettuce or regular cheese. the portion size is minimal. i have more chicken than rice. i get it, it's a friday night, but if you cannot provide what customers want then let them know. read more

It's 8:30 and close and 11:00 and no veggies for the bowls .. because you have wash them and sauté them it's to much work she said. Skylar said it's to late - Need new management. read more

Service - the girl that helped me out was nice but she didn't let me know that they were out of a lot of their stuff. I feel like if you are out of toppings and meat, please let your customers know so that they can decide if they want to continue ordering without the toppings. Food - not satisfactory because my bowl only had 2 pieces of Barbacoa plus a few crumbs. They also was out of mostly all the toppings so my barbacoa bowl was the plainest chipotle bowl I ever had. Definitely don't recommend coming here read more

This chipotle has the rudest and most inconsiderate employee's! My fiancé and I came into this chipotle at 4:15pm and we were first in line to order. Only two employees present who looked to be the cook and the person on the line (and what looked to be a new hire with hair down to her butt, not tied back, and in the food area. As we waited we watched the line worker helping the new hire clock in with no regard for the line of customers waiting to order. As we continued to wait he ushered the new hire with her hair down to the back room and was barely audible in saying "be with you in a while"...... excuse me lol? We waited about 20min while watching the line worker complete online orders and the cook pace back and forth staring at the line of people. Only once we decided to leave did the cook begin working on the food prep work. This locations management needs to do better. I understand a lack of employee rates right now but they need to keep these stores staffed properly and pay employees more if they are unwilling to work. The entire chain seems to be going down as this has been the case at multiple locations we've been to lately. If you can't have enough staff to run the location with the demand of people it should be closed for the day. read more

Food is good (when you order it in the store - don't bother with drive thru). Place is a mess, understaffed with long waits and they're always out of food or scraping cold scraps out of the pans. Soda fountain has out of syrup for weeks. Trash cans overflowing every day, and tables left filthy read more

Chipotle Mexican Grill - Filthy - Mexican Near Me - Coraopolis, Pennsylvania

I have to give it to the young and dedicated folks working here!!!! They showed up under staffed, smiling and joyful regardless of the seemingly ENDLESS line!! The food is always good, but that's Chipotle for ya. The atmosphere is quiet as everyone is wanted to get there order. In spite of the long lines, I have to give credit where cris due!!! Keep smiling ladies!!! I'll wait!! read more

I have to be blunt after 4 disasters over months. 1. Dumbass manager for not managing 2. Horrible service and quality of food - from frozen salsa and crap cold rice to missing items in the order 3. We asked for extra guacamole and corn salsa and tomatillo salsa and tomatillo salsa.... Paid for all of that. Based on previous experience i asked again at the pickup counter if all items were there. The woman said yes !! Twice! Of course none of the listed items were there. It is a crappy place and unless you want to cook yourself or monitor to every packed item, please let this place slide into its deserved destination. Closure! I am more happy eating mcDonalds or any other fast food than this load of unpredictable crap! read more

As much as I hate to say it. I think I'm done with chipotle. The Robinson location is filthy and this location serves sub par food. My guac was almost black. It looked like someone took a poop in the middle of my bowl. I scraped off over half of it. Also the entire bowl is rice. I maybe had half an ounce of actual chicken in my bowl. $16 for black guac and a bowl of 90% rice that I could have made at home for under $1. I don't think I'll be a patron again until they get their act together. read more

Chipotle Mexican Grill - Black guac - Mexican Near Me - Coraopolis, Pennsylvania

Literally the worst-run restaurant in the zip code, and that is no exaggeration. I feel bad for the workers. Pay me $100 and give me free food, and I MIGHT consider eating at this Chipotle again. read more

Awful service super slow and they took my points Food is mid and the environment is gross read more

Probably the worst Chipotle in the state of Pennsylvania. Constantly has staffing problems causing everything to run slow. Don't even think about ordering from their pickup lane, you'll wait 45 minutes for your order, even if it's ready. I don't think they understand that they can have cars park if their order isn't ready. This means that if ONE order is held up then the entire line gets held up. If a manager happens to read this here's some advice: Just close down the mobile ordering at this location since y'all clearly can't handle the output. read more

Not sure how Yelp calls this a TOP SPOT in Moon. Rude staff, downright ignorant managers and cooks with no hair covering, no gloves and cross contamination everywhere. 75% unfavorable reviews on Facebook, terrible reviews on Reddit, Instagram and across social media. If you support this place you get what you deserve...poor service, ineffective leadership and a good chance of food poisoning. MANGA read more

There's always a long wait, so today I ordered via DoorDash. However, I opened my burrito bowl and my daughter's quesadilla to UNCOOKED RICE. It spoils the whole meal! I've been eating at Chipotle since 2008, but since COVID, they've gotten it wrong time and time and time again. I don't want to be done but quality is way way down at more than 1 location and I'm tired of being screwed out of my money and out of a meal. read more

Chipotle Mexican Grill - Undercooked rice - Mexican Near Me - Coraopolis, Pennsylvania

Poorly run. This place is so understaffed that they cannot keep up with the customers. They are always out of some item. Besides what is out of the staffs control, they are usually kind and approachable. I do not recommend this Chipotle as it is always at least a 30 minute wait and they never have every item. Disappointing. read more

Family was very excited when this Chipotle opened! But this location consistently sucks. While what food they have is fresh and usually generously portioned, they have never had the fajita vegetables. For a vegetarian, this is an issue. They are also consistently low on the aqua fresca drinks, which are prominently advertised. We don't drink the usual high sugar fountain drinks. So I specifically ask for the aqua Fresca, and there is usually about half a cup available. Today, on the way in, we checked, and all 4 aqua fresca dispensers were empty. So at checkout, With our food prepared, I asked the staff member if someone was going to refill the aqua frescas. She said yes, so that's what we ordered. We sat down and started to eat. No one refilled the beverages. So I went back up to the checkout and spoke to the same staff person. She went over to speak to a manager, came back and told me that they didn't have any to refill, so we could have bottled beverages as replacements. I suggested they take down the signage advertising the drinks if they couldn't provide them. Never have I seen anyone wipe the table at this location, and on today's visit, the trash was overflowing. For some reason, and it must be a design issue, the door to this location never stays shut. We've gone several times in the cold weather and customers come and go leaving the door open. Cold air blowing in and the staff is too busy to shut the door. Granted, the customers should have common sense, but perhaps people are less apt to touch a door these days. We will not be back. read more

Avoid this location. It's seriously the worst Chipotle I've been to and there's a very good reason for all of the one-star reviews. This place has had problems for MONTHS and the owners along with Chipotle leadership have no interest in resolving the issues. read more

It took 30 minutes to get my food and they didn't have chips made. The manager didn't wash his hands went right to the grill. It was visible dirty in the kitchen with trash, food and sauce spills in everywhere. The Cashier didn't plate my burrito properly And all the garbage bins were full. They Need some help down here smh. read more