Like many other reviews have stated, this place was a disaster. The restaurant was filthy. They were grossly understaffed. The prep line was also extremely dirty and had obviously not been cleaned all day. They were low on several items and out of some meats and had no guac. I felt bad for the staff. Chipotle corporate needs to visit this location. read more

I've ordered from this location through the app a couple of times and 100% of my orders have been messed up. I ordered 2 steak salads only to get home to find both had chicken instead of steak and one of the "salads" didn't even have lettuce?? Then the next time, I ordered and paid the upcharge for carna asada on two entrees but we were given the regular steak instead. I totally understand places run out of things sometimes but other locations in the past would hold your order aside and let you know they were out of something and ask what you'd like instead, vs just putting the bag out for pickup without saying anything... especially if there is a price difference. So I thought I'd try to order in-store vs through the app to see if that would be a better experience and although the food was finally correct this time, the service was rude and passive aggressive. read more

Terribly run and always understaffed. Food is also usually not good (overcooked meat and rice, over or under seasoned items and I once had a frozen piece of avocado in the least flavorful quac that I've ever had) but my daughter loves Chipotle even if it's terrible, so I am constantly forced to come here. Luckily most of the staff is nice but I never see the same people and I'm here often. Unfortunately. read more

The Chipotlane is a joke! I processed an online order on two separate occasions for pick up at the window. When I arrived there was 5-6 cars in front of me and when each car reached the window it sat there for 10 plus minutes while their order was prepared (it should have already been ready) when I finally reached the window after waiting 45 minutes I had wasted my entire lunch hour. You need to revise the system to have the orders made as soon as they come in online and if the customer in front of you has an order that is not ready, you need to move them to one of your pickup parking spots and have an employee bring it out to them when it's ready. This will keep the lane moving. McDonalds has been doing it for years! read more

The service is always so slow. They always make the orders wrong. Food is often not cooked, or over cooked. The tables and floor are so dirty. read more

It was so bad, I wanted to give it a zero. But that's not possible, so I give it, a 1. Poorly run, understaffed, dirty, didn't even have all of the ingredients. Honestly felt bad for the workers. The manager clearly doesn't know how to run it. read more

Stopped in today for the first time since they opened and the staff looked so beaten down. I honestly felt bad being in line because you could tell they were exhausted and couldn't get ahead. We ordered and there were so many options that weren't available because they were still cooking things. It sounded like they might be short staffed. I hope management can help get it together because people aren't going to keep coming back if things don't clear up. Anyway, we appreciated the staff that were there, the guy who made my salad was nice and the girl checking us out was also super pleasant even though, like I said, you could tell they were stressed! We'll be giving them another shot one day for sure :) read more

Short staffed, however a saving grace was the kindness of the workers, specifically Dustin. He dealt w/ managerial inconveniences and still gave me a positive experience. read more

We placed an online order to pick up through drive through and waited a solid 35 minutes. We were charged for our side of chips and didn't receive it. Our bowls were both missing ingredients and were honestly sad looking. There was barely any rice, and the few bites I got were clumpy and soggy. I don't know what was going on, but all the ingredients in my bowl were just... sparse. To put it gently. Meat was way salty--barely edible. We've given this location one too many second chances... Not worth the money for half a portion's worth of a bowl. Pretty disappointing. read more

Would give zero stars if I could. I waited over an hour in the chipotlane and even once I got to the window I was ignored for 10 more minutes. All for the food to be terrible. I'll be finding a different chipotle to go to from now on. read more

Orded online multiple times. Every time I had to wait over a half hour past my order ready to time. Worst yet the online ordering line is preparing orders for people who are not here to pick up on time or have left. This place is terribly short staffed and the cleanliness and attitude from the employees is terrible. If your Chipotle fix walk up and order in person. Do not order online for pick up. read more

This has to be the slowest chipotle I have ever been to!! Not managed well and even the pickup line continues to be horrendous...

Regardless of the line my food always comes out great! It is very unfortunate that customers will be so rude to the employees like the lack of help is their fault. This is the world we live in now so if you don't have the patents of skills to cook dinner for yourself then expect to have to wait for your food. The world doesn't revolve around you getting your dinner! read more

I really like the food at Chipotle. However this location is poorly managed leading to many menu items being not available, to have poor overall customer service and a store that needs regular cleaning. Last night was the last time I will visit this Moon Township location. Despite 10 people working (many of them standing around and just talking) at 6:30 PM they were out of white rice, sour cream, fajita vegetables, and queso. They may have been out of more items based on what I overheard from others, but these were the items that I tried to personally order. Unfortunately this was again another poor customer experience I had here. I asked to speak to the manager and he told me that they do have queso but it needs to finish cooking for 5-6 minutes. Fifteen minutes later I did receive my luke warm queso. Needless to say all my other items were no longer warm based on the long wait for the queso. Nobody seemed to care and just accepted the items out of stock as normal. Myself and the people in line behind me certainly did not appreciate this. To Chipotle senior management, please step in to provide the leadership to greatly improve the customer experience of this location. You have good food but your operational delivery is very poor. read more

I keep giving this Chipotle a try and they continue to disappoint. I dont think anyone is managing the employees. They Regularly run out of ingredients and have long lines and slow service. Yikes. Won't return. read more

This chipotle burrito was wrapped as if the burrito artist had moderate Parkinson's. More taco than burrito read more

Chipotle Mexican Grill - A terribly wrapped burrito - Mexican Near Me - Coraopolis, Pennsylvania

This Chipotle is terrible. They NEVER have fajita veggies and are often out of other things as well. Don't waste your time going to this one. It's the laziest group of employees you could imagine. read more

If I could give -200 stars I would . They have the WORST service on the planet, the dozen times iv ordered from this location my meal has always been 20+ min later than pickup time , the food order has not once been correct and the staff runs on 1 brain cell that has been split amongst them and it constantly must be at war with itself . They're ignorant , rude bumbling idiots . The restaurant itself reminds me of a pig pen... no scratch that a pig pen would be cleaner . The health department needs to check this place out . Shame on you chipotle for allowing a location to exist like this read more

Is not chipotle that you know anymore, rude staff, few amount of food, unstable cost each time, usually you would expect not having spoon, fork, hot sauce and even Mexican coke. read more

Waited 1.5 hours in store for my online order. I never received it. I left in total disgust. I will NEVER eat at ANY Chipotle ever again.

Ordered from their app, pick up at window ordered, 2 burritos, 1 bowl. Nothing was marked, no receipt. Gave us 2 bowls and 1 burrito. Called store, no one answered. Had to go back to store they gave me attitude. Said they were out of the 1 I ordered. How would I know that? So they substituted on their own? They didn't say their were sorry or anything. I also do not normally go to this location, their prices are higher than the Chipotle 3 miles down the road without the pick up window. Seems odd. read more

This is the best Chipotle I've ever been to. I come in 1 or 2 times a week and I've never had a bad experience. It's always clean and after going to other Chipotles I can honestly say that the food at this one tastes better at this one. They're almost always well stocked and they immediately make more if they run out. Customer service is always great! Melissa and Destiny are always super nice! You can definitely tell that management cares about the store. Everyone works really hard, even when they're understaffed! Also, huuuuge shout out to Tara! She's the best! If you see a girl with pink hair, that's her! She will definitely add a bit of sunshine to your day! Definitely recommend this place! 10/10 read more

IF I COULD GIVE 0 STARS I WOULD.... The service is terrible, the workers are rude (except Melissa). Every time I step foot in this establishment it somehow manages to get worse and already upset my already low expectations. Out of all the times I have had the food here it has never once been good or fresh. This is my last time ever eating here at this location. I'm not sure if it was the terrible portions (double steak and chicken w extra rice) or if it was the rock solid rice. The rice was rock solid as to the point where it is hardly even edible. A piece of my rice had fell on the floor and it sounded as if I threw a solid object such as a rock on the ground. As if that wasn't bad enough when I attempted to place my order the worker rolled his eyes at me every time that I had asked for a double order or for more of something as he was clearly shorting me. It was not just one bad batch as my guests bowl had also been the same way (barely edible). I'm personally very disappointed as this one location makes all Chipotle's look bad. They had charged me 15 dollars for this! If I were to have spoken up I would have been met with dirty looks like and even worse service (which is very hard to beat). Never ever eating here again as this location will never get my business ever again I've had it up to here with them and this was my final straw. Zero out of ten I do not recommend. 0/10 read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Coraopolis, Pennsylvania

I've tried 3 times giving this chipotle a chance since it's so close to my house, but they have screwed up and gave me the wrong order every single time. It's also filthy inside. I came in during a dead period and employees standing around while there were dirty tables and food all over the ground. So gross. I'm done with this location. read more

Great service from Jeremy, good food and clean restaurant, will be coming back for sure

Absolute worst drive in I've ever experienced. Waited an hour and my food still wasn't ready when I got to the window. They need to eliminate the drive through as an option. It's pathetic. read more

Did mobile order with inside pickup. Arrived within minutes of my order pickup time. Waited ONE HOUR. Complained, and they didn't care one bit. Finally got my food and it was completely wrong. Not my first problem with mobile order here either. Go in and order in person or, better yet, avoid this location! read more

My husband and I went for lunch today. Our whole experience was horrible. Not sure where to begin. Service was poor. I ordered a chicken bowl and had very little chicken but tons of rice. My husband's burrito was the same. Prices are extremely high especially for a bowl of queso. For minimal food, our bill was $32. We weren't even given a receipt.The place was filthy. All the tables were dirty and the floor was disgustingly dirty. For a brand new location, I'm shocked at how terrible this place is! We will never go back! I'll take Moe's any day! read more

This is the worst chipotle location I've ever been to. Gave it multiple tries. The wait time is forever. they are constantly out of basic ingredients. nobody is managing the place and the employees just laugh when things are going poorly. read more

2.5 workers when I walked in. 1 other customer was in there & it took 40 minutes for my mobile order to be made. then, they gave me their shitty ass dry chicken instead of steak in my quesadilla. ruined my whole week. do better. read more