We ordered ahead to pick up at a certain time. We got there at that time and had at least 10 people enter, order and leave before we got our order. Get back out to the car and open our orders. The bag had Guacamole leaked all over, his burrito was coated in a nice layer of guac all over the outside. He had one bite of meat right in the middle, the rest was sour cream with some rice. Meanwhile in my burrito bowl, there was liquid standing about a half inch in the bottom and I found a mysterious brown flat hard...thing???? And not to mention $30 to get this kind of service and food? No thanks Chipotle. read more

I ordered online In hopes my order would be ready when I picked it up and it was not. I waited for 20 minutes and even asked for my order to be cancelled and they told me no. It wasn't even busy either. Will not be ordering online again read more

This chipotle SUCKS. i've been waiting 40 minutes on a $50 order.. i'm not surprised though, this location has always been this way. i wasn't even offered a discount or free chips. nothing. thanks for bringing out the KAREN in me. dip shiz. read more

well you see if i could give it a 0 star rating i would but it doesn't have that option so i give it a 1. Extremely slow and inconsiderate employees who don't like there job. waited 30 min pass my promised pickup time for a mobile order and when i had mentioned to the employee at the 15 min mark she was incredibly disrespectful and rude about it. i would not recommend this chipotle. read more

Ordered extra everything, came out to no extra. Bell pepper was burnt so I can taste the bitterness of it. Wait time was off the chart. 2:10pm to be expected. Went in at 2:20pm and no order ready. Everyone else is waiting for their order, a lady waiting in line to make her order and no one getting to her. What's going on??? Yah fucking up everything!! Also they stingy asf!! They act like they're running out of ingredients. SMH! read more

i got chipotle today and my steak was underdone. i got a refund but the customer service was terrible. will NEVER eat here again. step it up chipotle. read more

I ordered a chicken bowl for pickup one night after me and my friends, took a drive, and LET ME TELL YOU. This bowl had IT ALLLLLL. It was packked to the peak in volume and tasted astronomical. I thank you all. read more

I try to be conscious of the fact that there are employee shortages and food shortages. I ordered A salad via DoorDash, went to pick up my order to find out they're out of the vinaigrette dressing. That was disappointing but not a deal breaker. The dealbreaker was how disgusting the store was. I have never in my hundreds of times being in a chipotle, seen such an awful, dirty establishment. Everything from the windows to the floor to the pop machine to where they prep the food. The employees all looked overworked and miserable, and also dirty. At this rate, probably best to just not be open until the store can be clean, safe, & happy. I took my food, as I didn't want to have the poor employees deal with a refund. I did take a couple bites, but I just couldn't eat the rest of my food knowing what I just saw. Not to mention it was drowning in sour cream, & I love sour cream. Probably won't return for a while to this location, Talk about unsanitary. Yikes! read more

This has to be the slowest Chipotle in the Midwest. I kid you not, during a typical 10-20 person lunchline, it can take 25 minutes to get to the glass. The issue seems to be management because they only have two people working the line...one of which took 2 minutes to roll a burrito 5 times. I'm a reasonable person and have patience, but this management crew has to be a clown show. Get your shit together. The Chicago Chipotle I used to frequent puts this one to shame in an efficiency level. Step your game up suburban MN Chipotle!! read more

I love the food but what the heck is the point I ordering on their app a half hour before you pick it up if they always make it when you're standing in front of the register waiting to pick it up? read more

Ok. The food is amazing as chipotle is, and they are usually happy to give you a little more without charging you. Everybody complains that this is the slowest location ever and it is terrible etc. Everybody needs to shut up and realize that the line is out the door 75% of the day, and you can usually get to the glass in 10 - 15 minutes even when there are 30 people in line. I know that sounds bad, but this restaurant serves probably 500 - 1000 people everyday with a college and huge shopping area nearby. Consider that and take some Time to realize the staff is extremely efficient and as nice as can be expected of people who are this busy all the time with demanding people lined up out the door. Thank you. read more

I love love love chipotle. This location is usually extremely slow. Lines often extend to the vestibule doors and sometimes outside. The parking is aweful too. Who's idea was it to put pretty much all the restaurants at this little stretch of space in the whole mall? read more

Friendly service. Sometimes there is a line but they move people along as fast as possible. The food is excellent. I really enjoy sitting at the outside patio by the water. Very pleasant atmosphere. However if the weather isn't good I take my food home to eat rather than sit in the restaurant where the people waiting in line watch you eat. read more

I frequent chipotle multiple times a week..sometimes up to 5days a week..I kind of have a problem I just love it and this location!

This chipotle is honestly the best of the best. You can't go wrong. The management is outstanding and they always know how to make my special burrito. read more

This place is a joke. Chipotle used to be the only fast food restaurant I would go to as they claim to be GMO free. I went there on my lunch break last Friday and it took over 40 minutes just to make it through the line. Then I pay with a $100 bill and the girl short changed me $20. Unfortunately, I didn't notice until I made it back to work. I immediately called and spoke to the manager who took down my name, receipt number and phone number. He said he would refund me if the drawer was indeed over at the end of the night. I asked for a courtesy call either way so I would know. That was Friday. Today is Sunday. Unprofessional to say the least. You've lost a 3+ visit per week loyal customer. I'll be packing lunches from now on. read more

For the price of the food they were extremely greedy. I ordered two bowls got two scoops of rice half scoops of beans l one and a half scoop of chicken then ordered chips usually half bag of chips wasn't even a quarter that's my last time going to that one and poor costumer services. read more

What's the point of ordering ahead if I have to wait another 20 minutes after the time I was supposed to pick up. Everyone in line was served before I got my order. Won't do this again!!! read more

Let me start out by saying that this location is fairly convenient for my family so we keep trying hoping things will improve but after this time we're done. They only accept internet orders for pick-up so you would think they'd be good at it but nope. Napkins, straws, silverware almost always absent as well as the juice boxes that are supposed to be included with the children's meals. Orders take 3 times as long at this location than just about anywhere else. Even when you can SEE 4 staff members standing around chatting with each other while you wait for an order that was supposed to be done 20minutes ago! This last time 2 of the 3 guacs we ordered were placed in the bag UPSIDE DOWN with lids only half on resulting in giant mess not to mention wasted guac. The same was true for the black beans that came with my daughter's meal. You ever tried convincing a child to eat a quesadilla soggy with black bean juice?! Nope this place is hopeless. At this point I'm afraid about the only solution is to fire the whole staff, ESPECIALLY ANYONE IN MANAGEMENT OR IN CHARGE OF TRAINING STAFF, and start from scratch. read more

I love this Chipotle. Perhaps I'm bias because it's the closest one to my house, but that's not the only reason. The employees are always very friendly when we go in and they are very patient with my intermediate Spanish. They are quick and always get my order correct and made perfectly every time. They also go out of their way to suggest options for my picky children and it's never pricey. This location is also great because of the scenery. They have a patio that overlooks a man made pond and you can often sit out there and watch the ducks in the pond and that, to me, really makes the dining experience. read more

I can't eat here without thinking of the South Park episode :) I like this place for a quick bite to eat that's a much better choice than your typical fast food choices. read more

Second time eating at this location and it was a little disappointing again. The first visit, the chips were a little stale like they've been sitting there all day. And this visit, we got little to no chicken and we got the bare minimum of all the food. Plus everything was all cold. We came a little after they open and they had nothing left. They weren't busy at all. Just a little a disappointed. read more

Very busy location come lunch and dinner time. Always has good fresh food and chips. During summer months the patio is a great place to sit. Staff always seem to be friendly and great you with a smile. This is my go to Chipotle! read more

Slowest Service you will find. I will drive 10 miles away before ever going back to this one. Food is good. Don't know how corporate hasn't stepped in on this one. read more

The Riverdale Chipotle is a restaurant I can always count on for fresh, safe, gluten free food. They wash their hands, change their gloves and make sure the burrito bowl never touches the serving line. They take ingredients from the back to ensure there is no cross contamination. Thank you Chipotle! read more

Today, did a online order today, said order would be ready at 145pm so I go there to pick up the food, they were unaware of the online order minus the fact they had the recipe on the online order board. 15 minutes later I could of just went through the line. Talk to manager he seems clueless, and has no accountability of his crew. This place gets worse over time read more

Is one of the best Mexican food restaurants I have ever eaten at, I recall enjoy the food and the great costumer service!

I absolutely LOVE Chipotle, but I loathe this location. It's always messy, slow, etc. We were close by tonight and very hungry, so we stopped. The line was almost to the door, but most locations are good about keeping things moving, so we took our chances. We stood in line for over 20 minutes. The line didn't move away all for the first 5 minutes. We almost gave up several times, but decided to stick it out. Finally our turn. We ordered 3 burritos, knew exactly what we wanted. The girl was fast and efficient in warming the tortillas and getting the rice, beans etc. in place, then they say there... There were 3 burritos ahead of ours that hasn't been salsa-ed yet. I don't know what the hell the salsa girl was doing, the cashier was just standing there. We almost walked out twice while in line after our burritos had been started. The first girl stepped up and tried to get the salsa on the burritos when some guy finally (after 5 minutes) came out from the back and started ordering people around. He took over the salsa duty. He was fast but he wrapped the burritos sideways!! I'm sorry, but it's not that hard. Fillings are added in layers, if they aren't wrapped in the same direction all the meat is at one end and everything else at the other. He also wrapped them all horribly so they were a mess. Normally I'll make due the best I can, but two bites in and they started falling apart. My kid and I ended up dumping them in the basket and using a fork. The floor was dirty, covered in food bits. The tables were all dirty and covered in food when we arrived. One of the counter girls came out and wiped down a few tables, but not all. This location is always a mess, slow, one of the lower quality locations I've been to. This review doesn't even come close to expressing how mad/irritated I was when I left. I got the same thing I always do, every time, yet this time I'm left terrible heart burn, and a bit of a stomach ache. If you want a good Chipotle experience, go to the Silver Lake Rd. location. Fast, clean, they know how to wrap a burrito, and its always been fantastic. read more

This used to be a good chipotle in terms of flavor and service. I stopped by today with my kids and the server who seemed to be of Eastern European descent (judging by her accent) was so rude. I was the only person in line at the time and she was scurrying me through and inattentive to what I wanted. She messed up one of my orders and when I told her I didn't ask for fajitas in my bowl she rolled her eyes. I assume she was the manager because she told one of the employees to go on her break. The food was flavorless which was shocking to me because I live in the area for 7 years and always came to this location and loved it. It wasn't the same this time; maybe it's coincidence, but I won't be coming back. There are many better chipotle restaurants all over. read more

i ordered 3 chipotle bowls, 1 bowl literally had every toppings and extra sauce . 2 of the bowls were the same toppings. when we opened it, it was not full . nothing but vegetables and extra soupy sour cream . barley no rice nor meat ! read more

I will never go back two weeks ago both of the meals had raw chicken, and tonight the guacamole was brown, the chips we're stale and my son's fruit was smashed and rotten. I talked to the very rude gm on the phone and he told me I should think more carefully about where I go to eat if I'm getting bad food everywhere I go. I didn't get an apology for the bad food or his managers way of handling things. The food my husband ate made him sick. Stay away from here go to a different location they are so rude and don't care if you get sick or not. I wanted to let the district manager know how bad the place was but there is no place on the website to give feedback. I think I will stay away from all chipolte in the future not worth my health, time, and money. read more

My entire family got salmonella food poisonig here just in November 2015, and we all had to be hospitalized. Will never eat here again. We had the pork. read more

Great food but slow! I have no problem if they are slow due to sheer volume of people. However they should be able to keep up with the grilling of the food and the line people should be working vs talking to each other. Good news is the one at Northtown is not busy and although a drive, I'd rather be driving then waiting in line for 40 minutes read more

I love chipotle. The coon rapids location is hands down the greatest location I have ever been to. From the people to the food the atmosphere is always upbeat and positive. I give the Wednesday night staff two thumbs up!!! Thank you and keep up the great work. read more

Enjoy the line that will greet you at the door every single time. honestly one of the slowest Chipotle's I've ever been to

My first time to eat at this Chipotle. I generally eat at this chain with fear and trepidation because of the national news related to it. Then, from this store I found a wad of hair in my burrito. (Discovered by taking a bite that wouldn't separate. Needless to say, I was disgusted). I called and talked with the manager who told me those who should wear hair nets. My only comment is, obviously not. I won't be eating at this location again, and probably not at any location. This will take a while to recover from. Chipotle seems to be earning their (bad) reputation. read more

Some of the people here are very friendly, however, service is extremely slow. It can take 20 minutes to get to the glass when it isn't even busy. Food is pretty good, but my biggest issue is the slow service. read more

Slowest chipolet ever!!! Don't come here at busy times. They can't even wrap a burrito

Slow service and they never get the orders correct. We've been there a handful of times and it hasn't seemed to get better. The food is tasty though. read more

I submitted an online order for two burritos. One of the burritos was for a pretty plain eater. The order consisted of a double steak burrito, extra white rice, and extra cheese. Being that there were only 3 components to be added it was VERY disappointing to get home and see that the burrito did not have any cheese. We've had things like this happen before both ordering online and going through the line. When we correct the staff if something is added that shouldn't have been, the staff becomes clearly irritated and has said before, "so what? Do you REALLY want me to just throw this all away and start over?" I was made to feel very guilty about a mistake that was not my fault. I understand completely the it is an incredibly busy location and understand that things probably get/feel kind of chaotic, but customers shouldn't be made to feel guilty or spoken to rudely because we correct the staff making orders. read more