I have eaten here many times now and it has been consistently mediocre. I love Chipotle - but this place is always dirty, the line is always long, and the staff is generally unfriendly and not personable. The majority of the staff I have seen are probably high school age/young adults, but that is not a valid reason for bad service. I am not sure if it is a result of understaffing or just laziness - but a little cleaning throughout the day would go a long ways... For better service and cleanliness, I'll drive the extra 10 minutes to the Chipotle in Champlin. read more

I had the worst service today here and I'm always here all the time.. I got a chicken bowl today and I was served by Trey when asking how his day was he said good didn't asked how mine was but I still didn't mind and just let it be.. the main concern is when I asked him to pour my rice towards the Eversole slightest amount I felt like a child being served there .. and then when I got passed out to my condiments I asked for any sour cream and a pretty good amount of sour cream additionally, I also asked for a lot of lettuce, considering they had left me out of my rice .. and in which received what I thought was not enough before, I asked for more and I was given a pinch of lettuce from a female employee with the name Victoria I believe read more

I wanted to write a review today because I got such great service. Both guys working the line were efficient and listened carefully to what we ask for. My husband always wants 1 spoon of rice in his bowl and usually whoever is working just gives him the routine 2. The guy on the cash register was being trained but he seemed to be catching on and the girl who was training him really knew what she was doing. The dining room could have used a bit of tidying but it was the lunch rush when we were there. I got exactly what I wanted and it tasted exactly the way it was supposed to. read more

Chipotle Mexican Grill - Line area - Fast Food Near Me - Coon Rapids, Minnesota

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We waited in a long line (15+ people), to have the last of the vegetables be given to the person in line before us (as a vegan who can't handle the spicy tofu option - the veggie bowl is basically my only option). The server basically just shrugged when I asked again if there were no more veggies available, and eventually the manager stepped in and said they would make some quick in about 5 minutes. At this point we were already 20 minutes into our wait time. When the veggies arrived and I got back into the line, they were also out of brown rice. The server went into the back and got a half spoonful of brown rice - about a quarter of what should be included. No one, including the manager, apologized for the long wait time and the lack of prepared ingredients. Plus, the trash was overflowing. We will never be going back there. Especially when I already reached out to the Chipotle "contact us" link that is listed in the other reviews and they basically said "that's too bad that happened - hopefully that won't happen again". P.S. As soon as this review was posted, the response comment below from Chris was posted... which proves they don't actually read the comments as I already stated above that I already went to the link listed in the comment to let Chipotle know of my experience. read more

Chipotle Mexican Grill - Fast Food Near Me - Coon Rapids, Minnesota

The girl named Troanna is the GOAT!!! She was the friendliest worker ever!!! Give this woman a raise. The place was clean, and food was amazing!!! read more

I do like Chipotle but good lord, could the staff there give less of a $hiT about customer service? The folks working there seem to find customers to be an imposition. Watching them build your order is like watching the lunch line in middle school. read more

It seems as if Chipotle's quality and freshness has dropped, like a lot of chains. I wasn't greatly impressed with my burrito. You can still get tacos, bowls and the like. Atmosphere is typical Chipotle, kind of cold decor. read more

Chipotle Mexican Grill - Dining room - Fast Food Near Me - Coon Rapids, Minnesota

There once was a time Chipotle used to be good. The last few times I have ordered from here it's been disappointing. Even after placing an order for pick up, ended up waiting because there is no direction as to where to pick it up. When asked I was told that as the orders are brought out they will call the names. Which was not the case at all. They were bringing out the orders and placing it on the counter and no one was calling out the names. Decided to check on them and one of them was mine. Everyone that was there in the restaurant at the time seemed to be confused as to what they are supposed to be doing. The food quality and quantity have declined as well. Something seems to be messed up with every time we order from here. This time I got a burrito bowl and it was missing fajita veggies which I asked for and had more rice than anything else in there. We were also missing taco shells we asked for on the side which we had to go back and get. I don't like leaving negative reviews but this was like my last straw. How many times can a restaurant mess up some one's order. read more

This chipotle location always seems to be short staffed. More often than not, you cannot order in person because there isn't enough staff. You have to order on your phone and wait for it to be ready, which is typically at least 10 minutes past the time the app tells you it will be ready. This method of ordering also can almost guarantee you will hardly get any food in your bowl, because the employees don't have you looking over their shoulders while making it. No one ever looks happy after receiving their food at this location, and often times complain and get treated poorly by the employees. I do not recommend this location, I'd recommend you go to the one on Northdale Blvd near the Cubs instead. read more

By far the worst chipotle I have ever been to, I live very close so it is easy to go but the service sucks. FILTHIEST eating space I've EVER eaten in. Rice sitting everywhere, not a single person cleaning, dirty table just flat out disgusting. Asked for xtra barbacoa, got the smallest "burrito" I have had. one side is cold rice and sour cream with the other side being just barbacoa. The most stale chips I've ever gotten. Flat out disappointin. Do NOT order here unless you want to stay hungry. read more

Chipotle Mexican Grill - "Burrito" - Fast Food Near Me - Coon Rapids, Minnesota

AVOID THIS PLACE. I can't believe I tried this location again. Terrible portions. Terrible service. Dirty. The supposed "store manager" served me and when I asked why the portions were so small he told me its standard 4oz portions which are impossible and subjective to determine based on a spoon. He then charged me x4 for x2 meat. It's comical that this location can't get it right. Maybe hire a priest or shaman cleanse this place. Im not sure why this place consistently has issues but I won't be back. I will drive to the other side of town where I am yet to have a bad experience. read more

I ate here again. I eat here pretty regularly. I have never been disappointed with the food quality from this location. Here's the but.... This place is messy. Borderline a dump. The tables don't get wiped down. The floor looks like it's allergic to a broom or a mop. And the restroom isn't any better. This restaurant desperately needs a deep clean. I don't want to bad mouth this place because I love eating there. But something needs to be cleaned. Anything. It's hard to believe the management or ownership allows it to be this bad. Please go back to the awesome restaurant you used to be. read more

Been waiting for almost 2 hours for my food the coon rapids location is by far the absolute worst chipotle and restaurant for that matter I've ever seen or been to will never order from there again read more

Worst chipotle I've ever been too. Staff is so inconsistent, they are not kind. Constantly out of everything or something doesn't work ( I understand it isn't always controlable) but they do not tell you or give you any sort of information. They do not respect what you asked for either. They judged us for getting a kids meal for a child... Overall no. read more

Riverdale,Coon Rapids Chipolte Worst Chipolte ever! Have noticed quality has been steadily going downhill and will not ever pre-order, but today finalized my decision to not support this place anymore. I Ordered a steak burrito, No sour cream, when opening wrap outside covered in juice. To cap it off, rice was undercooked and bit into uncooked rice. Leadership failure! I will recommend anyone to pass on this location read more

Got here at 3. Didn't get my food until 345. Very slow. They couldn't care less. Crazy

I got a burrito and my hand was bigger than it and I have tiny hands.it cost me 10.75 for steak,white rice,lettuce and sour cream and the tables were dirty and when I asked if this was portion size they said yes read more

My wife and I ordered ahead via the app. When we got there, nothing was ready and we actually didn't get our food until 40 minutes after the pick-up time (yes, we stayed there the entire time with no ETA on our food). Whilst waiting for our food, I noticed that there wasn't a single table that was clean for us to wait at. Even some of the chairs had lettuce pieces on them. When we finally got our food, they messed up our order. Each burrito only had four ingredients, and they messed up both. One was missing cheese and queso and the other had an assortment of unwanted toppings. Not to mention that one burrito was significantly smaller than the other. Overall, this is hands-down the WORST fast food experience I've had. There was actually this duo of teen girls that got there not too long after we got there. They ordered, ate, and left before we got our food. Also, the one girl working behind the register was not very nice. There was a clear line building up for the online orders in the restaurant. Embarrassing if you ask me. read more

Chipotle Mexican Grill - What even is on this - Fast Food Near Me - Coon Rapids, Minnesota

This place has decent food, but what ruins the place is how messy it is and how long you have to wait for everything. Customer service is also terrible. When you ask for something it sounds like you are asking them to do a heart transplant for you. read more

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This is by far the worst Chipotle I've ever been to. Almost every table is dirty and the floor is covered with trash. Top it off with incredibly slow service and you now lost a customer. read more

By far the filthiest Chipotle I've ever been to. Seemed to be fully staffed, yet the floors, tables, even windows, were absolutely disgusting. I chose not to eat my food, and left..never to return read more

I am disappointed. Chipotle started as a very wonderful company. I often get tiny portions and it is odd, everytime I ask for chip and salsa they say "only if you pay for them". Of course, I am placing my order and I want chips and salsa (maybe they have a lot of people expecting them for free?) I do know they are understaffed, so often the restaurant is unclean and the napkin/soda area is a disaster. But, great customer service can make me over look many things. please bring back a focus on customer service read more

This place is clearly understaffed. The entire place is a mess and gross. One of the staff had long hair that wasn't really pulled back enough that I wouldn't be surprised if there was hair in the food. On the brighter side the staff were nice and the food was good. However, with the CEO making 38 million dollars a year, chipotle can clearly afford to pay enough to get some workers in their stores but aren't willing to do it. read more

Ordered a chicken bowl, opened it in the car and saw it had a dead fly on it! When I went back in, the manager took her time to speak to us, helping herself to some food first. We waited and eventually showed her the fly in the lettuce, in the bowl, and I recommended that they replace their lettuce asap. Instead of doing that though, the manager insisted that that stuff happens And shrugged it off, all the while I watched them continue to serve the lettuce to other customers as we waited. In the end, the manager didn't believe how we paid (cash) even though the cashier did when we went through 5-10 minutes earlier. She acted pissed like she didn't believe me and left without any apology. Horrible all around. read more

Chipotle Mexican Grill - Spot the dead black fly. Yum, I didn't order that extra protein. - Fast Food Near Me - Coon Rapids, Minnesota

People that made my burrito were great! But, had to wait almost 10 minutes for someone to ring up my food. You know it was bad when your burrito is cold when you check out. And who cleans their kitchen in view of the public in line. Clean your grease traps after hours read more

Beans were dried out. Chips were inedible due to a sick amount of grease still on them. Tried to call the store to let them know they are serving poor quality food and had to talk to a machine for 4 min before they transferred me to a store where no one answered. Overall poor quality and poor customer service. Not all Chipotle's are like this. There are better ones to go to read more

They gave me rice sour cream & beans i did not order this & they won't give me a refund basically my money thrown in the trash cause that's where this nasty shit going , they couldn't even give me no cheese ?? read more

Chipotle Mexican Grill - Incorrect burrito - Fast Food Near Me - Coon Rapids, Minnesota

What a shit hole! As I wait for my online order that's already 10 minutes late, I notice every table is dirty, as is the floor. The soda machine is out of half the selections. There is no hot sauce anywhere to be found and the napkins are just piled up in the corner. Last time here for me read more

They can't do mobile orders to save there lives. I ordered on the app yet 30 minutes later it's still not done every time.

I stopped going to Chipotle about a year ago because every time I went there they were out of fajita veggies. That is my favorite part of the bowl I usually get. Well I decided to try it today. AND AGAIN they were out of the veggies. The kid making my bowl said oh we don't have that anymore. So I asked when did you stop having veggies. He said oh when we run out. Which is at least once a week. Why not order more if you run out every week.??????? I am done trying this place. It is almost cheaper to go to dine in Mexican restaurant and they don't run out of stuff . read more

This place use to be my favorite Chipotle pre covid. Clean, fast , nice staff. It is NONE of those anymore. Extremely dirty and the man who rung up my food was extremely aggressive with me over me asking for a receipt. I felt threatened and have not returned. read more

Don't eat here. Filthy restaurant, horrible food, and a waste of money. I picked up a bowl here and the rice and beans were hard, along with the meat being overcooked to old boot leather. All in all, the bowl was inedible and a waste of money. This location deserves no business. The health inspectors should be called on this place for how filthy it is. read more

So, we ordered a big order for 4 people. We were told 6:15 pickup time. When we got there at 6:15 they were running over an hour behind. We went home and came back about an hour later and still no food. In fact, they still had orders up there from 2pm and 3pm because those people left too. We ended up going to Noodles and Company. We then filled out the online form and we haven't received any response 5 days later. We called their CS number and after it rings for a bit a recorded voice picks and says they don't have CS reps and hangs up. I have called the actual store and they never pick up. This is a billion dollar company and they can't hire anyone to answer their phones or respond to emails?!? I used Facebook messenger to contact them and they referred me to their online form. Told them I already did that and they haven't responded back. I want our money back. Will never go to this location again. I get that you are busy but you promised a time frame and we were willing to wait but we have kids and they didn't want to eat dinner at 9pm. read more

I really don't know what's going on with this location, but every visit I make it just gets worse and worse. I just left there and they were out of EVERYTHING . They didn't have chips or majority of their salsas . They had none of their lemonade available and DIDNT EVEN HAVE LARGE DRINK CUPS ! They pretty much had rice , meat and beans! There are chunks of fat in their meat and gristle literally ALL THE TIME ! they had 1 person on the line with a line to the door. Idk if they don't have a manager for this store so there was no order put in or they are short staffed or what but it's really just unacceptable. They also didn't have trash cans out so they just had trash piling up where the trash cans should be ! And on the door they have a sign saying that it's credit cards only but they don't have a sign warning people that they are out of pretty much every single thing . It's almost as if they are trying to still get people to come and order and tricking them by not letting them be aware that they probably won't have half the stuff you actually want on your order ! I normally drive to the next town over to the Chipotle that is there because they are amazing but this one is less then a mile away from my house and I decided to give them the benefit of the doubt because I hadn't been to this location in over a year and figured they had enough time to get their shit together but it was literally just worst ! I will continue to just drive out of my way to the next town over whenever I want Chipotle because this location is disgusting, unqualified and needs to honestly shut down until they get the proper people and staff to run it successfully ! read more

I would give zero stars if I could. I get places are short staffed so I'm not going to complain about waiting over an hour for my order. However when I got home all three things I ordered were completely wrong!!!! No peppers or sour cream on two of the items, a bunch of corn when I didn't want corn, barely any meat and I asked for extra lettuce and it looked like barely a sprinkle. I swear they did the opposite of what I asked for. I will not go to this location again. read more

Chipotle Mexican Grill - This is supposed to be extra lettuce with sour cream and peppers and no corn lol Like seriously wth - Fast Food Near Me - Coon Rapids, Minnesota

I will never forget my experience at this location. I ordered online to be picked up and let's just say I had to ask where my order was an hour later. Never will be back to this location. Save yourself time and go to the chipotle by lifetime and cub foods. read more

I love the area but but this place is so hit or miss these days. My boyfriend and I have been coming here for over a year and we usually had to wait 15 minutes for our online order but the wait has had us and other customers waiting 30-40 minutes recently. We had an experience like this and when we got our burritos and they tasted like they scraped the bottom of the container of undercooked rice and served it to us. I really hate to criticize this place but I can definitely see how customers get upset about the quality and service here. There are definitely better Chipotles to go to. read more

I come here sometimes on my hour lunch, had to wait over 30 minutes just to scoop food in a damn bowl. I only have 15 min to enjoy my lunch. Thanks!! read more

My second night here this week. Only one staff member knew what they were doing. Other two people didn't know how to make a simple burrito. Staff is very uneducated. read more

I got a burrito, my partner got a bowl. Both tasted like cleaner. My partner didn't eat most of her food. I can still taste the cleaner. - The food was dried out in the bins. They kept dropping the tortilla between the counters. Workers had a hostile attitude. read more