It's been awhile since I've seen this level an incompetent management at a Chipotle. There's a heavyset manager here and she has a horrible attitude. They run out of ingredients due to her inability to place orders for proper quantities. Very unfriendly atmosphere. read more

ABSOLUTELY DISGUSTING! Rude and poor customer service, multiple employees standing around totally ignoring the line of customers waiting to place an order. One was even sitting inside the drive through window! CLEAN UP YOUR RESTAURANT!!! They need a Health Department Inspection STAT! read more

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Fast and cheap food should not be equal to dirty and messy. It was our first time at a Chipotle, there was food left overs all over the bar, looked really disgusting, place was completely empty and I counted at least 5 employees, why is it so hard to clean up a bit the place... never again!!! read more

What's going on with Chipotle in Metro Detroit? It's unbelievable how bad all of the locations are, though this one on Haggerty is by far the worst. I stopped in tonight with my kids, and this visit was officially my last. The place was a total mess - the burrito station was visibly dirty, hadn't been wiped down for a while. The tables between the counter and the grill were literally full of empty containers, stacked multiple layers high, so it was clear this was building up for a few hours. I can't imagine what the coolers look like inside. Workers were basically zombies, barely there, zero hustle. I've come to expect this at area Chipotles, so it didn't faze me that much. It's our turn to order. I usually make my selection based on what's looking freshest, but all of the proteins were at the bottom, so I opted for carnitas because they're consistently a safe option. Veggies were a soggy mess, pass. Pico was basically just tomatoes, no onion, no jalapeño, no flavor. Salsa verde had no heat. No corn salsa. And then the kicker - no chips. No chips? Chips have to be where they make the most profit - how can you ever run out?! The managers excuse was that they were short staffed today. The kids meals are supposed to offer chips or fruit, no fruit either. The best he could do was to not upcharge for guac (which he did without me asking). The potions here also make no sense. The worker building our bowls was out of control on portions - gave my son two scoops of guacamole tried giving me two scoops of pico. The handful of shredded cheese was twice as big as it should be. He could barely put the lids on the bowls because they were so full. I want to get a decent value at a restaurant, but this is to the point where it's gotta be losing them money. My son would eat Tex mex every day, and loves guac, but he admitted that there was so much guac it was ruining his meal. No one wants a guac bowl with a side of chicken, rice, and beans. For a while, I thought this was just a gradual decline of what was once a great chain. But recently, I was on 75 outside of Cincinnati and stopped at a Chipotle. This place was night and day to the Metro Detroit locations. Super clean, friendly staff, competent manager, quick service, fresh and tasty food. 10/10. People know it too... all of the tables were full. This has me convinced this is 100% a management problem. Corporate needs to fire the regional manager and all store managers. They're always understaffed which is a hiring and scheduling problem. Hire more people. Staff more people per shift to cover the inevitable people that don't show. Other businesses in the area and other Chiptoles outside of the area don't have this problem. Complete management failure. If they still have that Undercover Boss show, this would be a perfect location to feature. Chipotle corporate, if you're listening, I dare you to visit this location unannounced. You will be disappointed. read more

If I could give it zero stars I would, always a long line one employee working four standing around place is a mess, always out of ingredients and it's cold!!! Don't waste your time! read more

Worse service ever employers hide in the back room. Fills bowl halfway. Garbage overflows can. Dirty tables. Fills bowls with very little chicken. Nasty employs including manager. Could not get a cup for water. I never was treated so unprofessionaly by a manager. Corp said I would get an email and a credit. I never heard back. -10 stars read more

Spent close to $40 on lunch for two adults and one child during the holiday season. Service was extremely slow even though there were at least 5 employees seen "working". They were out of multiple items on the line, but made our food while they waited for those items to be restocked, then served us the cold food. My son's quesadilla was not melted correctly, so it fell apart while he was trying to eat it. Both Coke dispensers were out of order the entire time we were in the restaurant. Meanwhile, employees were seen socializing and one even sat down in the restaurant to eat during the busy lunch rush. I reached out to Chipotle customer service after our visit. They offered me a coupon for a free kids meal that needed to be used within 30 days. I explained that we would not be returning that soon to use a coupon due to it being the holiday season and also how expensive it was to eat sub-par food. They then offered to refund me $4.40. I was told they could not do anything else for me after a few emails arguing back and forth. Chipotle is a multi-billion dollar corporation. The food on the menu is too overpriced to offer your customers below average anything. Either change your prices to reflect what you're actually serving or do better all around. And listen to and take care of your customers when they have legit complaints. 10% refund on inferior and unsatisfactory food and service is pathetic and unacceptable. read more

Everytime I give this place the benefit of the doubt they disappoint. I have come here numerous times and asked for the vinaigrette dressing and everytime they say they are out when in reality they never make it and their excuse is they are short handed but I always see 6 + people there read more

Was so gross and dirty looking. So much food was all over the counter that was dry and crusty and looked like it had been sitting there all day without being cleaned. All the food containers looked so dry like they were left sitting out. Workers were nice but they def aren't keeping the place looking clean or sanitary. read more

One of the worst chipotles ever. Skimpy portions, slow workers, always out of stuff. Very slow took 40 mins to pickup my online order. Go to a different location, avoid this one. read more

Horrible, horrible, horrible!!!! Chipotle HQ should disavow this owner and kick them out of the franchise - they are hurting the Chipotle brand!! Strange closures - with no warning and no connection to their ordering system so you can order on-line with the app and go pick it up to find out they are closed - happened four times to me. I've seen some of the male workers pick up fallen trash from the floor (with gloves on? And prep food without changing the gloves!!!!!! WTH!!!!! There are two female workers here that should be promoted to managers - and they should fire everyone else and hire better, sanitary conscious employees -- your serving FOOD for HUMAN CONSUMPTION for God sake!!!! Orders are ALWAYS WRONG!!!! Under standard quantity of contents --- I've gone inside as well --- every time it's a rampaging mess with sofas out, no straws, no napkins --- dirty floors and counters. I've gotten other "side" ingredients in my order from unkept prepping spaces!! DISGUSTING!!! I drive out of my way to the cleaner,, more sanitary and better location in Wixom - I would avoid this Haggerty location like the plague--you may get something from unhygienic and F rating food preparation by eating here!! I will NEVER order from here ever again!!! read more

Chipotle Mexican Grill - 1/2 filled guess a $6 tip gets you 1/2 Full - Mexican Near Me - Commerce Township, Michigan

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I don't even know where to begin. The counters are absolutely filthy all the employees have a nasty attitude. Special orders are not done right the whole experience was a nightmare. read more

Absolute garbage, waited for an hour for a burrito ordered online, while they served maybe 50 people ordering on the spot, and I'm still waiting along with like 10 other people for pickup orders. I must be mentally ill for thinking I would have a better experience, because this has happened before to me. It's dirty, service is poor, and the food usually tastes like a soiled diaper anyway. If I return here again, please give me a lobotomy. All the reviews are 1 star for this location. I'm deleting the chipotle app just in case I ever get tempted again. read more

Chipotle Mexican Grill - My thoughts and feelings about finally getting my food - Mexican Near Me - Commerce Township, Michigan

First time trying this Chipotle, and I don't think I will return. Steak was so overcooked that I could barely chew it. Guacamole was brown. Paid extra to have the fajita veggies added to my quesadilla and there were none added. Pulled up to the window to pick up my order, and no one bothered to come over for at least 5 -7 minutes despite people inside clearly seeing me at the window. Wish I had looked at the store reviews before ordering from this location. read more

Waited for 15 minutes to pick up order then less than half of chips in the bag. I will try this place again to see if the service improved or not read more

Chipotle Mexican Grill - Less then half chips on a pickup order - Mexican Near Me - Commerce Township, Michigan

Walked in, no one in line, no one in the restaurant. Food service area was filthy. Someone finally shows up to wait on me. I say hello, he grunts. I ask for a burrito, white rice. He looks down in the service area. "We're out of white rice." No offer to make more. I looked at the other food, saw how nasty it looked sitting there, how dirty the counter was, and walked out. read more

Always missing things from my order when I order online and pick it up from the drive through. I still get charged for the missing items. When I walk in the staff are very slow and I wait for 40 minutes until my turn. When my turn finally comes they tell me that they are missing on a lot of things especially with chicken. I see a lot of people just walking out after waiting over 40 minutes and I am one of them. It's been like that for months now. The ambience is dirty too. read more

This chipotle is new and lacks leadership. They open at 10:45 but aren't truly ready to serve customers till about 11:30! because they are just making the guacamole or the meat is just being grilled. They never have fajita veggies, and if they do it's only made one a day. They have plenty of queso though. read more

worst chipotle ever. either you are missing items on your burrito bowl/burrito, if the meat (barbacoa) is super fatty. The chips here are dark (as if they were refried) and greas. last Friday (6/21/2024) is the last time I will order from this location. it opened within a year or two but needs to close its doors based on the quality of food here and it always "out of". read more

Health hazard alert! This restaurant is more than dirty. From the entrance door to the floor to the kitchen. Looks like nobody ever wiped anything!! Never ever coming back. Hope health inspectors will take over and shut them down if they are not able to do the BARE MINIMUM cleaning. read more

Had to wait 10 minutes for steak, clutter and toppings all over the counter. Was charged extra $4 for a side of tortilla and honey vinaigrette. read more

Chipotle Mexican Grill - Mexican Near Me - Commerce Township, Michigan

Got steak as a component for three of us and we all agree that this was by far, the worst "steak" we've ever, in our entire lives. If you could even call it steak. It was so bad that every single piece was either a big piece of fat that HAD to be spit out or was so chewy that it too HAD to be spit out. It was completely inedible. This had us all actually wondering what type of meat it was, honestly. We've never had such terrible meat. The quality here has been steadily declining and I'm not sure how much lower they can go. A refund is all I want. We didnt even want to eat the rice the steak was with because we didn't trust it and tossed that too. We won't be back here, at least not for a very long time. The quality of the food is horrible. This once was a really good location but not anymore. The place is always a mess and they're usually out of food when we go in so this was the final straw. Dont waste your time or money. read more

0 stars if possible. Consistently one of the worst Chipotle's ever. Always out of everything and poorly staffed. Bad management.

This is my second time going to this location, only because it is less than a minute from me. Everytime I come here, the customer service is TRASH. And I mean GARBAGE. They all have attitudes, they don't want to do their job, the food looks like it doesn't get rotated to even appear fresh. No wonder there's barely any customers when I go & I see why people like qdoba better. The employees suck. read more

I ordered the bowl with steak. It's fat and gristle "like"! And it was dry. The most disgusting thing I've ever had. I will never order or eat Chipotle again. I used to love their food! I ordered the chicken bowl for my husband. I pray it's not as bad as mine. I should've checked the reviews first. read more

Chipotle Mexican Grill - I couldn't chew this stuff! - Mexican Near Me - Commerce Township, Michigan

It's 2pm and I wish I could be more optimistic. This is the worst run Chipotle I've been to. Outside the front door, garbage was overflowing from the rubbish bins. When I go to the counter to order, the meat looked dried out and only slightly appealing. Since I was hungry, I gave it a shot. No cheese?? At a Chipotle?? The dining area was a mess. Food and garbage on the floor and the tables. No general maintenance. All of the tea selections were empty. Who ever owns this franchise needs to get involved, immediately. Lots of young workers with very little pride in their work. I did mention the issue to one young lady who said I'm sorry about that. But still with no customers at the counter now, no one is taking the responsibility to address anything in the dining area or the overflowing garbage. Get it together. This is my last visit to this location. read more

Chipotle Mexican Grill - Empty tea bins. Filthy counter. Empty utensils. Garbage overflowing. - Mexican Near Me - Commerce Township, Michigan

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Ordered a chicken bowl. Chicken was gross...tons of fat. Cashier was rude without any prompting...seemed upset that I was redeeming a reward (for multiple previous purchases!) and didn't know how to process the transaction myself. Store was dirty. read more

Chipotle Mexican Grill - Fatty chicken pieces with gristle. - Mexican Near Me - Commerce Township, Michigan

It is a guarantee that this location will never have all of the ingredients in the food bar. The place opens at 10 or so on a Sunday, at 12 noon they didn't have chips or fajita veggies. And its always dirty behind the counter and in the food area read more

Counter covered in food and no assistance for 5 minutes! Ordered online and food 15 minutes late and lukewarm. read more

Chipotle Mexican Grill - Counter covered in food bits and no staff for 5 minutes and order 15 minutes later - Mexican Near Me - Commerce Township, Michigan

Ever going here again. Used the app on 3/6/25 and it said my order was ready. Drove to location. Not only was it not ready, but they had not started the order. had to wait an additional 15 minutes. Not sure how the system works but it seems like someone marked the order as complete in the system when it had not been prepared at all. This is normal for this location. They had garbage bags piled up. It was not clean. We keep giving them a chance but this was the last straw. read more

Highly do not recommend this location. This location is dirty and Atleast 20 people were waiting on door dash orders that were not coming out. I waited on a door dash order for over 40 minutes and all the staff had no sense of urgency. read more

Worst experience ever over and over again. Food is always missing or messed up. I have never talked to anyone that has had a good experience at this location. The service is absolutely terrible. We just tried to order from the app and it was not working so we asked the employee at the pick up window if we could just order there and he said NO. This place is a joke don't ever eat here! read more

This is a newer location and they have some kinks to work out so that they can move faster and more efficiently. They do seem to have enough staff so I guess it's growing pains but they need some improvements. Food is ok as you'd expect. read more

Chipotle as a whole has gone way down hill. I dolt blame this locations staff but the quantity of items you get has gone down especially toppings like chicken and veggies. The price is also astronomical now and for two people to eat is like $35 which is insane for a fast food restaurant. This location specifically seems to always be out of veggies, and almost always low on toppings and leaves me frustrated leaving. read more

Consistently disappointed any time I order food from this location. I pay for items that I don't receive or they're out of stock of expected to call a number to receive a refund? The fact that I even tried to come back after continual issues is my bad. Save your money, go to another location or none at all read more

This establishment in Commerce township on Haggerty Road between 14 Mile and Maple Road is nasty and unsanitary. As you can see from the pics provided. Unfortunately they have not been around a year and this is what it looks like. I walked out. read more

Chipotle Mexican Grill - Chipotle Commerce township Haggerty Road between 14 Mile and Maple. Nasty - Mexican Near Me - Commerce Township, Michigan

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Why do I still bother? Went today, they were out of chips and guacamole (pretty normal for this place), fajitas veggies (seriously, they NEVER have fajitas veggies when we go) and tonight the kicker was that they were out of cheese. Whoever is in charge of ordering for this store needs to be replaced. It is a joke to try to get the order that you want. read more

Chips were stale I ordered salsa but they did not include it with pick up order I ordered 2 watermelon drinks and they did not include those either. Someone else picked the order up and didn't know. I was charged for the missing items. Don't think I'll be back. read more

I give this location a 1 star. The cashier was super frantic and had no idea what she was doing. She couldn't make any decisions without asking her manager for permission. Like can you make any of your own decisions??? The whole ordering, making, and paying process took almost 30 minutes. Who has time for that?? I don't. For a place that just opened in that location, their service should be quick and efficient. This location needs work. read more

Waited 20 minutes in line for my order. Had the chance to talk to others who said it was a typical wait at this location. And before I ordered directly at the store, I had a prior order via carry out tacos that were skimpy.my wife said she would not go there again. Others in line told me to never order carryout because they had the same experience . The place was disorganized, and the workers had an attitude showing they could care less and some customers started acting out or left due to the ridiculous wait. I just wish ghost tacos did carry out. read more