Had the unfortunate experience of a having a horrible 1st time impression. Let me practice by saying that I went in there with super high hopes and excitement. I have over 10 years of experience in the restaurant industry so I'm very understanding.
My family and I were looking for a place to have a quick dinner since it was late for us. When I found this place online, I got super excited when I saw the pictures and how cute the inside is. I was the one that pushed to should go here in the first place. Our drive was longer than expected so we did get there 40 minutes before close (Ik terrible thing to do to the kitchen, I clearly saw people still being served). That being said, I got there before everyone and decided to go down and get a table for us. As soon as I walk in the first door there is someone already sweeping the entrance and he gives me the dirtiest look and looks at his clock, and I ask very politely "sorry, are you guys closed?" and he looks at his watch again and says "well no, but we close soon and I wanna be out of here by 10." That immediately threw me off because who says that to a customer. And I say "are we still allowed to order and eat then? we don't plan on lingering" And with the nastiest attitude says "as long as you don't take long, I'm trying to leave by 10." At that point, I do start getting a little upset because who says that to a customer with 40 minutes till close and you clearly are still serving tables. Keep in mind we were planned on having a QUICK meal. At this point, we've already gone back-and-forth a little bit me trying to get clarification if we're still allowed to go in and eat and at this point, he's giving me way too much attitude (in my head this guy had to be on some sort of power trip to have the audacity to talk to a customer like that). So I decide to ask him if he's the manager. To which he responds "why?" That's when I asked to speak to the manager to which he response "we don't have managers here". That did it for me, I decide to leave him talking and walking in, and I asked the first person I see if I could please speak to a manager and he immediately says of "course I'll be right back with one". This is immediately after the person at the front told me that they "don't have managers". A gentleman in plain every day clothing comes up to me and asks me what the problem is. I explained to him that the person I was talking to was incredibly rude and I simply wanted to know if we could still go in and eat I understand that it was close to closing time and if that was not the case to please let me know and we would leave, no problem at all. He kindly responds "No, please come in". Someone else from my party gets there and I'm explaining to them the situation in Spanish and that's when the guy who told me to sit overhears me, and realizes that I too speak Spanish to which he jumps into the conversation and apologizes for the colleague and says "sit anywhere you'd like." Let me add he was very polite and remained calm the entire time. We sit down and I start explaining to the rest of my party what happened at the beginning. Our server comes over and she was very nice and seemed very polite. She took our order and we were excited to get the food. However, one of my party members asked the server to speak to the manager (they wanted to confirm who really was a manager, since the gentleman that told me to sit, didn't really introduce himself), Here, the same guy who told me to come in, starts saying that we still have an attitude and we have to leave. At this point, I am even more thrown off. We then explained to him that we simply wanted to confirm who the manager was and we didn't want any more trouble. We wanted to enjoy the meal, and go. But, we didn't argue when he asked us to leave. It is within his rights and we respect that. However, I did try to explain to him that his colleague was: incredibly rude, Lied about not having a manager, was ethically incorrect by insinuating to a customer that they were not welcomed unless they were rushed, and we had no ill intent towards anyone. He then properly introduced his position as the owner and said that the employee had been taken care of and it was the employees first week. He then said "we have cameras everywhere, and I can see you're still upset". We were over the situation at this point. We thanked him and I asked him to please review the cameras so he can see for himself everything that happened.
If what he said is true, I really TRUELY hope that they do have cameras and they do go over the footage. They will be able to see that I came in with the best intentions, there was at no point any ill intent, and we simply wanted to support a local own business while enjoying a quick dinner.
All of that being said unfortunately, at this time I would not recommend this place. read more