This place should be called "BLEW" Cactus Cantina because everything about my experience blew.
I honestly don't know how anyone can say this is good food. I rarely write negative reviews and usually give restaurants the benefit of the doubt, but I can't let this one slide.
I visited with my family of four (my wife and two young children). We ordered drinks and were served chips and salsa. The chips were hot--which, unfortunately, was about the only thing that was hot during our entire meal (except for the beans). The salsa came in a tiny bowl, and if you want more chips, salsa, or even water, you'd better ask. I agree with many of the other reviews regarding the service. The staff seemed either oblivious or simply uninterested. They were not attentive at all.
The drinks from the bar took a while to arrive, and by the time my wife's margarita showed up, most of the ice had already melted. She ended up adding ice from her water glass.
Then the food arrived.
We ordered a kids' cheese quesadilla, chicken tenders and fries, an enchilada plate (two cheese enchiladas and one shredded chicken enchilada), and the veggie burrito meal.
The problems started immediately. My daughter's cheese quesadilla wasn't even melted. It literally looked like someone sprinkled shredded cheese inside a tortilla and served it. We sent it back to be reheated.
Next, my wife's veggie burrito was almost entirely onions. I'm not exaggerating--it was packed with onions and maybe three small pieces of red pepper. That was it. If that's what's inside, call it an onion burrito, not a veggie burrito. We sent it back and asked for a shredded chicken burrito instead.
Then I tried my enchiladas. Once again, the cheese wasn't melted. To make matters worse, I ordered two cheese enchiladas and one chicken enchilada, but they brought me three cheese enchiladas. I took a couple of bites and couldn't eat any more. The food was bland and disappointing.
When my wife's replacement chicken burrito arrived, it was a mess as well.
The only other thing that was actually hot were the beans, and they were just okay. The chicken tenders and fries were fine, but that's hardly an accomplishment when all you have to do is drop them in a fryer.
This was one of the worst restaurant experiences I've had in a very long time. I left genuinely frustrated.
What made the experience even more disappointing was the manager's response. The manager was aware of both issues--the unmelted quesadilla and the onion-filled burrito--yet nothing was done while we were dining. After I had already paid the bill, the manager finally came over and said, "Maybe we can do something."
At that point, what exactly was there to do? A reasonable gesture would have been removing the onion-filled burrito from the bill or addressing the problems when they first occurred. They should have been embarrassed to serve food in that condition in the first place.
I will NEVER, EVER go back there!
I'm getting frustrated again just writing this review and reliving the experience. If you're considering eating here, consider this your warning. read more