Any other local Chipotle I go to is generally the same experience and quality except this one. This is the worst location. I have given them many chances because it is close to my home. The quality of the food is sub par. When I order a bowl it is half full and the meat is generally over cooked yet still cold. The employees seem to have no idea what they are doing and don't seem to care. I think a complete overhaul of management is in order to bring this location back to the standard of other locations in the area. read more

I got to chipotle. It was not busy. The counter and dining room were appalling. No excuse for how filthy it was. No care or pride from employees in regards to their working environment read more

Chipotle Mexican Grill - This is a photo of the chipotle's dining room. - Mexican Near Me - Cincinnati, Ohio

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No cash accepted. Would not walk to the back to give me a tray. Sprite was out and wouldn't change it. Was not busy.

Always out of food even when it's barely 11pm?I hate chipotle but I love it so much,service idk nor do I care I just want my food read more

Service was just ok Very few chips in bag, No cheese or No lettuce, Chicken was awful stringy and had hard pieces in it I threw mine out I will never go back and I will let my friends know about how bad it was there read more

So not only did we go at 3:05pm for the bogo tatted deal and was told no, it doesnt apply for us because we didn't have an actual "chipotle" tattoo. Whatever that means. Then I got a large guac and I guess they also don't check to make sure the stickers get disposed of when making their guac. read more

Chipotle Mexican Grill - Found the sticker in my guac. - Mexican Near Me - Cincinnati, Ohio

you cant get an order correct using the app. The burrito bowl I ordered had the correct rice and the meat but the meat was thrown on the top of the bowl. nothing else was even close. read more

Worst place ever. They are Always out of 1/3 or more of their food items no matter the time of day.

This Chipotle needs better in shift management and clearly defined and enforced quality control. It is 6:30pm during a week day and you are out of vegetables, and declining to make more, but still have operational hours until 11 pm. The stations in which food is prepared are filthy at best. This location needs to be reprimanded or overhaul by the franchise because this is well below the standard of a large brand. read more

Your typical Chipotle. This one is clean and has speedy service. We placed an order online and it was ready when we walked in! This shouldn't be a point of conversation but there have been other locations that timeliness for online orders seem to be anything but a priority. read more

They all need raises. My food was top tier. Best chipotle I've ever been to. They packed my bowl and did amazing. Super quick and very helpful the store was in great condition. Ambiance was great. I'd give 11/10 if I could. read more

Understaffed and when we got to order our food, they were out of almost all the meat. All the employees were focused on mobile orders or the front instead of making more food while everything else was empty. Line was super long as a result because we waited. Employees were confrontational over not having enough stuff instead of just... making it? We weren't even being rude over it, just asking for food. Made us have to look rude and confrontational just to get some steak. Like, dang, why do you have to fight the employees just to get food that you're paying for anyways at Chipotle? read more

I've been waiting 45 minutes for my food. Honestly, the current employees at Chiplote are disgusting and slow. They should replace all those employees. Chipotle is no longer the delicious food it used to be. Now, there are always unhappy customers at every Chipotle restaurant. read more

Waited a good 30-40 mins, workers had an attitude, when i went to go check out they didn't have any change. The worker yelled out that they ONLY accept cash or card just for them not to have any change. terrible behavior. read more

I dont know about yall, but my pickup was efficient, my food was filled to the brim, i got exactly what i wanted, if you guys dont like this place... look at the reviews and go somewhere else?? read more

I'm frequent visitor this location Very friendly staff I also go to other chipotle too Keep up to good work read more

This chipotle is disgusting. The old white lady with a dermal was so rude and did everything backwards. We asked multiple time for extra cheese and she would only give us a pinch and then closed our bowls when we weren't even done ordering . Then proceeded to talk about another chipotle bad but this one was just as worse. Fire her please and teach your team how to clean correctly. I should have walked out mid way through her making our bowls . read more

This is the second time this month I've had an issue. First time I placed a to go order. While I understand they were out of guacamole and things happen, I was very annoyed at the fact that they waited till I got there to make my food especially because it was not busy and they were goofing off. Today I decided to order online again. Big mistake. My food was missing half of the ingredients I wanted in there and while I put light rice, they filled it will rice probably because it was missing lettuce, guacamole, fajitas, mild tomato and green sauce. Wouldn't recommend this location because this place is completely unorganized. read more

Wish I could go lower it's 10:30 and doors are locked also employees laughing at me while walking away, so unprofessional! read more

Chipotle Mexican Grill - Mexican Near Me - Cincinnati, Ohio

This is the SLOWEST place ever. Placed an online order for 1 thing. Pick up was for 620...got there at 630 and still had to waited another 35 minutes...almost an hour for 1 burrito bowl. Is like this ALL the time...I very rarely come here because they are either super slow or they are out of a lot of stuff...this is ridiculous. They move with little to no b urgency even when the place is packed...they hold outside conversations while they watch you wait. If any way posible...don't go here. read more

Location is nasty and not clean. Workers were rude. They had the dining shut down and was only taking online orders. Asked the woman for a fork (there were none in the lobby) she got rude and said "there are no forks!" Glad I'm just passing though. read more

It appears as though operating a restaurant and trying door dash orders seems to be too much for this location. Been waiting I. The parking lot for 40 minutes. No end in sight. I would recommend that this location stop any and all carry out orders from coming in. The staff simply cannot handle multiple tasks. read more

WORST LOCATION EVER! "10 minute wait for chicken". 40 minutes later, chicken up and all online orders processed instead of in store customers! I should have known as I was walking in the door! Awful service. The team had crappy looks on their faces as they served customers. Just horrible customer service. read more

This is the worst location ever I went too horrible I made an online pick up order they messed up my order I paid for extra items that were not added to my bowl I get up there I had to wait 40 minutes to a hour to have my bowl remade and still didn't get my extra toppings because apparently they were running out of food my bowl still wasn't remade currently the cook in the back was begging for some help this is like my 4th experience like this I will never return to chipotle again . Not worth the money or headache read more

Whole place is a mess , the coke was flat, workers are conversing between themselves more than the customers, and extremely slow. The fridge was half empty, no bags of chips. Rice was hard. Yeah I could keep going. Figure it out. read more

We used to love going to our local Chipotle but this location has gotten horribly slow. Our order was ready 50 minutes past our pickup time. Orders are never ready on-time for pickup. We will be taking our business somewhere that appreciates its customers. Also, there are times that our meat was way too spicy. Flavoring is very inconsistent. read more

Chipotle Mexican Grill - Chipotle Colerain - Mexican Near Me - Cincinnati, Ohio

This place is disgusting. It's dirty, they have no black beans, sour cream, chips or fajitas. It's 8:00 pm. Since you have nothing I ask for extra rice the side acts like it's coming out his check or something. The workers attitudes suck. If you don't want the job just don't even work. I took pictures of how dirty it is. Did you clean today? You all don't close until 11 but out of major things and it's dirty as hell. Shame! read more

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This location is an absolute joke. Today they were doing online ordering, so upon arriving I placed an order for two bowls because the wait times on the app was only 10 minutes. Apparently this is because of staffing but there were a ton of employees in there so that doesn't make much sense. Regardless, I placed an order, waited outside for pickup time and went to go inside to retrieve my paid order. An employee came to the door, locked it and walked away without any explanation. I was only able to come in because another customer came out and I got the door. Long story short they had no idea how to find my order, had not made it, and had I not caught someone coming out, would have just ignored the customers outside. They apparently were closing in an hour and running out of items on the line. The staff was just downright rude, joking around instead of actually working, and completely disorganized. The only perk was they made HUGE portions and surprisingly the food was good. I have had experiences at this location with flavor being so so. The dining room was filthy and even if they had open dining, I would not have wanted to eat their. It was disgusting. I love chipotle but I'm not coming to this one ever again. read more

I'm tired of this shitty chipotle. The employees are lazy, and rude. Your management needs to be overhauled because you're always out of something, tonight was steak and lettuce, couldn't get chicken because the excuse was "it hasn't been cut yet." WELL CUT THE F**CKING CHICKEN! You being out of steak is like Arby's running out of roast beef. Stupid if you do and the people responsible for ordering needs fired. Also, why are you always out of napkins! You're dining room is an embarrassment, always dirty and never a clean place to sit. If this wasn't an attached building to others I'd say burn it down and start over. My advice.....fire everyone. Even the GM who obviously doesn't give a shit about this store. read more

The service just wasn't there on our last visit. Hoping that it was just a one time issue. The staff was just not working together. Customers were left just hanging around waiting for the cashier to ring them out. The drink and cutlery area was not stock and no one seemed to care. read more

I don't know who runs this chipotle but they should be fired. The workers clearly are not trained properly, they do not know how to correctly fold burritos. The portions they give are all messed up. I asked for extra corn and she gave me half a scoop of corn. I had to ask 3 additional times for the appropriate amount of corn. Also they are constantly out of either cheese, chicken, or steak. I asked for chips and the lady looks back at the two massive containers of chips and says they are out of chips. WTF read more

I went tot he Northgate location Saturday evening around 6pm with my mother. This was one of the filthiest restaurants I've seen in a while. The tables were all dirty, as were the chairs. I had to ask an employee to wipe down the tables (she skipped the chairs, so we wiped them down ourselves). The condiment/silverware stand was trashed and empty, so we had to ask for some silverware and received two unwrapped plastic forks. The garbage cans were overflowing. They gave us our food in packaged in to-go style, so perhaps they wanted us to leave? The staff was nice enough - no complaints. The line was out the door the entire time we were there - all carry out business, so they must be doing something right. But it was a truly unpleasant experience for me. I've lost my appetite for Chipotle. read more

First time eating at this chipotle and the food seemed fresh although I did see them squirting some water onto some dried up something or other that looked burn and dried out... my food was good however. The drink station needed some love when I was there- some of the lemonades looks old and in need of cleaning. Overall I just think with some more cleaning protocols this chipotle could be good. Hopefully they look at these reviews and make changes! read more

I hate chipotle, they are entitled. If you don't have something you should tell your customer before they wait in a long line and then I can make the choice to buy or not. The food is always great but they are always out of the vinegarette for the salad. The ambiance is fast pace and they do get you through the line, I but hate Chipotle. I try to not to go but my kids love it. read more

Every time I go in person I get exactly what I want. Except when it comes to Doordarsh. Whenever I Doordash something they always forget one or 2 things. It's funny how when I come in person I get what I want but when I Doordarsh it, they always skip something. They know the dashers won't check the bag because the dasher is suppose to put faith in the restaurant that everything is in the bag. read more

Horrible service. The workers were all standing around talking and not fulfilling the order. They even disappered into the back for 5+ minutes leaving peoples orders undone. After coming back up front they continued to just stand around talking. Wanted to order some chips but they didn't have any. They have plenty of time to talk but not make chip. They honestly need ti get a whole new line up fire the current workers their dragging the restaurant down. read more

This is the worst location I have ever ordered delivery from. My food is ALWAYS wrong and there is ALWAYS something missing when it gets here. These people don't even know how to deliver on time. My food has consistently been over an hour late when it's only a 15-minute drive from where I live, and that's with heavy traffic. When I call delivery support to let them know about the issue, they always have some excuse, and when I call the store location to cancel my order because it's an hour late, they just hang up on me. These people are extremely unprofessional and need to be fired immediately! As for the drivers, I used to tip them well because I wanted to support delivery drivers, however, because of the deplorable service, they are now lucky I even tip at all. read more

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I hate to be the person who comes onto the internet and hates on people in the restaurant business. But this Chipotle location has got to be the worst location in the entire franchise. Other than the Hamilton location, this is awful. To name just one instance, I walk into this Chipotle a few days ago. They had the isle to order blocked off with chairs and said they were only talking mobile orders. No sign on the door or message on the website to give a heads up. So I place an order online. While I am standing there waiting for my order, the manager tells me that they just "aren't making white rice today". What? I eventually get my food and it made me super sick. To continue, every Doordash, Ubereats, or mobile order i've gotten from them has been less than half of the bowl full. There is literally not enough food in those bowls to feed my anorexic dog. Even more, the clientele at this Chipotle is bottom tier. People go to the front and have no idea what they want to order, all while ordering everything on the side and screaming at the workers to give them more. The only reason I give this location more than 1 star is because I feel for the obviously understaffed employees (every time I go there is different workers) who sometimes can throw some rice and other crap together to make a "meal". I never write reviews on restaurants, but every single time I go here, there is somehow an issue. If you're hungry go somewhere else or go to the Fairfield location. This place is second to the gates of Satan's hell. read more

Solid performance regarding the team in the kitchen, handled the lunch rush very well and the food was fresh, same old radio and feel to the lobby as it's been for years. read more

This is definitely one of the worst locations in the Cincinnati area. They are constantly slow and running out of things. I remember one time, there was a two hour wait for food. I had ordered through the app and when I arrived, it was nowhere near ready. Talking about they two hours behind. My last time there, they had a new employee there running the line solo while the managers were sitting on their behinds doing nothing. But I do not recommend this location. Go somewhere else for your sanity. read more