Ariana is by far one of the worst managers. She has a nasty attitude and treats her employees terribly. It's sad because a lot of people need their jobs, so they feel like they can't speak up or confront the way they're being treated. What's even worse is that the main manager allows her to treat people like this. If you're in charge and see how employees are being treated but do nothing about it, then you're just as much a part of the problem. Both of them need to go. Management and customer service clearly may not be the right career for either of you. Please don't go to this Chipotle. They will make it one of the worst decisions of your day, as you can clearly see from the other reviews. The way customers and employees are treated is completely unacceptable. read more

The only bad chipotle experience I've had. Didn't get to try the food. Literally was no service. This line of bowls shows you how long we were waiting on a cashier. I literally stood in line for 20 minutes, people in front of me even longer. None of the employees addressed the issue, we had to start complaining that someone needs to come and cash us out. And they didn't so many started walking out. This chipotle needs new management, or new franchise owner. This is not an understaffing problem, this is plain incompetency of the employees and the manager, who lacks leadership and ability to choose capable employees. read more

Chipotle Mexican Grill - Fast Food Near Me - Chicago, Illinois

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This is the worse chipotle location ever they told me they will start charging for water cups then they took 30 to serve chicken they really have to send a supervisor here so they can do their job properly read more

Do NOT come here. They give horrible portions. I got double chicken and it was the same size as a normal bowl at the other location a couple more minutes down 95th. I spent 19 dollars on a bowl with one drink...Usually it's 14...Go to the location if you want an actual portion size worth your buck... read more

Unclean. They searched my bag 2xs to verify if they had given me my portion of steak. I wonder if people are stealing the meat for it to be so guarded over. If someone is telling you it's not there and a team member verifies it, please don't send another person to come and force you to open up your food again. So embarrassing. To top it off. After the 2nd person verifies it, they give me a side of steak that cost $5.75. (See picture for portion size) read more

Chipotle Mexican Grill - $5.75 for extra steak. - Fast Food Near Me - Chicago, Illinois

1/24/2025 I love Chipotle but this location one of the young ladies that work here was extremely rude as if she didn't want to be there. I will never go to this location ever again they don't wear name tags so I'm unable to put the employee's name in this post. Don't let one bad apple mess up your establishment. I See why thy are not getting good reviews. read more

Quite literally the worst Chipotle I've been to in almost 20 years of frequenting. The staff is rude and unprofessional, yapping to each other about things totally inappropriate for a public work environment while blatantly ignoring paying guests. They will attempt to upcharge you for CHEESE AND SOUR CREAM, and upon being asked when that started they will tell you "always". Homegirl I've been eating at chipotle since before you were born; don't throw water on my face and tell me it's raining, don't BS a BSer. Their portions are tiny, exhibit A, my one handful bag of chips that definitely do not taste fresh or homemade. They'll throw a handful of Tostitos in a bag and sell it to ya. Their guacamole wouldn't sell at Walmart and has bits in it. And most importantly: the proteins are chewy & cold. What a terrible experience. Corporate needs to clean house and restart or just shut this place down in general. Management: do not ask me to email you for feedback, this is my feedback and I do not want to hear your excuses. Take care, see ya never. read more

Chipotle Mexican Grill - Fast Food Near Me - Chicago, Illinois

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closed an hour early. Doesn't answer the phone. Workers yelling at customers. Half the ingredients are out of stock. read more

Chipotle Mexican Grill - Kitchen area is filthy and disgusting. - Fast Food Near Me - Chicago, Illinois

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My biggest complaint is how unclean this restaurant is . There is literally food all over the counters even by the register . There is food all over the floors. I've been there when they open , middle of the day or in the evening same situation . This location is never clean and a health hazard . Will not eat here again . Calling the health department for the city of chicago . read more

As I read the past reviews for this Chipotle, it seems I am not the only one who is dissatified with their visit. Yes, this is one of the absolute worst Chipotle's in the whole city of Chicago! As a paid food blogger, who has been to a variety of restaurants from the highest on the scale to the lowest, Chipotle needs to retrain all of its staff from managment on down. This past Saturday I inquired about some of the meats they had on the line because they looked old, as if they had been sitting there for some time. I asked the young lady if they were going to refresh the brisket and the Barbacoa, at which time, she told me they were still fresh and attempted to ignore my request and make my order. I then asked her if she was going to ask anyone regarding the "old looking" meat, she slightly turned and then turned to me and said fresh would be up in 15 minutes. I told her I would wait. She then disappeared. I waited and waited and waited. I then saw the manager and inquired the same of him, who got a bit flip when telling me he was going to find out. My dilimma here was as a manager, he should know what is on his line, right? He should know when fresh meats and other line items are going to be replenished, right? He then went to the line, began whispering to the line cook, and started to do something back there. After a few minutes, he yells out 15 minutes on brisket and barbacoa, to which I responded, " I was told that 30 minutes ago." I arrived at this Chipotle at 4:03 PM and I did not leave until after 5:00 PM. Some might say, I waited to long, but there is a method to the madness. I really wanted to see how I was going to be treated by a company who has a million commercials touting how "fresh" their product is while serving you dried out meat and providing shotty service when their customers inquire about the quality of what they are paying for. After all of this, the young lady that started the "dry meat" war came back to the line with lots of attitude. She made every attempt at not giving me any condiments on my food that I asked for and when called on it, she responded with a glaring look and a haughty "What". After this exchange and the longest wait ever, I paid for my food. There were no apologies for the poor communication, no apologies for the long wait, not apologies for the poor overall service, which made the atmosphere tense. I asked for both employees names as I left so that I could remember Julia and Manager Louis as I wrote this review. Please see pics of the dried meats I referenced. read more

Chipotle Mexican Grill - Dried out barbacoa. Fresh? - Fast Food Near Me - Chicago, Illinois

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I'd I could give this chipotle a zero I would. It sucks that the people of Beverly have to come to this location since it's closest to our neighborhood. I've been coming here to this location for the past three years and I don't come that often. The first time was okay, and after the first time, everything went downhill. If you order through the app or online, your order will 75% be incorrect, missing something, or given something else. Has happened to me three times already. It is difficult to be refunded because you have to go through the online chat robot and you must have your order number. As you can see in the photos, everything with the food is a mess. Even the way its cut its a mess! The guacamole always has whole pieces of avocado or big chunks of onion in it. The red sauce is never red as it should, it's orange! The proteins are never cut how they should and sometimes have pieces still STUCK together! My third visit here is why I am leaving this review. I gave this restaurant another chance and yet again was by far thee worse! My family and I ordered ahead through the app, we get home to (hope) to eat, and we are missing half the order and also got the wrong item for one of the meals. I call the restaurant back and the manager (Rachel) was pretty snappy. She offered for me to go back to get the whole order remade and refunded, which I did. I'm actually glad I did to witness more negative attitudes and customer service from the chipotle crew. There were two people in the back cussing the F and the B word and there was only one person on the line serving customers. I understand that one person on the line doing the serving alone can get stressful but that doesn't mean you still rush and demand your customers with a loud tone and misdemeanor. There were about 15 people in line behind me waiting to get served. I hope others review this location as it should and notice the sloppiness, dirtyness, and terribly trained employees that are here. PLEASE GO DRIVE TO ANOTHER LOCATION AND AVOID THIS MESS AND HEADACHE!!! read more

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The absolute worse Chipotle I have ever been to. Matter fact I will never go back to chipotle again after this. The chicken was cut so small, that you think you get a full serving but you are not. My rice was cold- and so was the queso. I will never go back. Trying to cut corners-even the chips was just a serving size- like 15 chips. Do not eat from this shitty place. And then this automated message is sent with no link to contact them. I am so disgusted - I see why I stopped eating here. read more

Chipotle Mexican Grill - Crappy chicken - Fast Food Near Me - Chicago, Illinois

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Ordered brown rice received white Got about 20 black beans Bowl was partially filled To go was placed In a different alphabet Other than my name Couldn't do the survey Lucky for then read more

Chipotle Mexican Grill - Really guys - Fast Food Near Me - Chicago, Illinois

This is a disgrace to the Chipotle organization someone needs to be disciplined for presenting this to the customer. Help me to understand how a Plant-Based Chorizo Bowl Plant-Based Chorizo, Fajita Veggies, Fresh Tomato Salsa, and Guacamole ($2.50) Steak Salad Steak, Tomatillo-Red Chili Salsa, Cheese, and Guacamole ($2.50) looks like the the picture I uploaded. read more

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I love the food portioning to small but the food is amazing that's why there's always. A long line

The quality of the food has really gone down! I asked for lettuce in my veggie bowl and all the lettuce was brown. The food is not even lukewarm! This store has really diminished the brand. read more

This deserves ZERO STARS, as a matter of fact, -5 STARS... Yes that's how bad the service at this location is!!! Chipotle on 2302 W. 95th in Beverly WORST service ever. The employees on shift on Wednesday, 10.7.2020 are the most unprofessional I've ever seen. They lack customer service. FYO, I'm latina... there was a small latina employee that would slam the door on people, would not let people talk, would make orders wrong. Not even because the security guard took a picture of the email confirmation with my order on it to show her, she STILL made it wrong. She cut an attitude demanding to know what was wrong, I told her "I ordered BURRITOS NOT TACOS!" She took the bag and slammed the door. People were out there waiting for over 3 hours. Grub Hub, Uber Eats drivers were out there waiting for hours. People were coming back to return wrong orders. Total CHAOS and the employees took NO RESPONSIBILITY. Screaming at customers and giving us attitude. I forgot to take names, however it doesn't matter because I will NEVER order from this place again!!!!!! read more

Chipotle Mexican Grill - Chipotle on 2302 W. 95th in Beverly WORST service ever. - Fast Food Near Me - Chicago, Illinois

Honestly never make reviews but i was upset leaving the restaurant. Then alone the second i walk in they already have faces and the energy in there was just off the chipotle at Bedford could never be this low . Never have i ever been to a more stingy chipotle than this one. Lady working on my bowl closed the bowl before i even got to finish telling her what i wanted first off so i felt like she just wanted to be over with my order . I asked for extra on corn and the second spoon was not even half smh . These servers act like it's coming out of their paycheck to give us extra of the free items . I don't mind paying extra for portion but it's a problem when the second spoon isn't full so why am i paying extra ? . Never coming back to this location i prefer drinking 10 more minutes to the one in Bedford park. read more

Extremely stingy. They barely put any chips in the bag . They make you pay extra for anything when you ask for a little more because they barely put any in your bowl. I wouldn't recommend anyone to go here, find another location read more

I've been coming here for several years. The line is usually long, but they work through it. They always seem to have enough hot food at the ready to prepare the orders, if not, the food is stored and refilled upon demand. The people are friendly. Don't get me wrong, sometimes they do run out of things, sometimes they mess up the order, but this location is much better than the EP location down the street. Left a negative review for that location because I had enough. read more

Food was all over the place. No clean dishes. Everything looked a complete mess. It was so dirty like why present your food like this? read more

Chipotle Mexican Grill - Beans - Fast Food Near Me - Chicago, Illinois

Manager Louis is absolutely outrageous. 6 people in line an we waited 30 min for our order he was moving incredibly slow, he didn't care and was barely helping the new employee in training. I've worked in this industry for 20 years and I am a retired chef. What I saw today was an embarrassment to chipotle. The lady in front of asked what was taking so long and he told the security guard he wasn't serving her anymore and kicked that couple out like he owned the place. She asked a simple question and people left because of it. Chipotle is losing money because of this guys ego. I've never seen anything like it. He should not be working for chipotle. I'm actually embarrassed for chipotle hiring this guy let alone giving him the power to kick out people asking a question about his service. read more

The customer service was really bad they were rude and not respectful. Also they gave me less than a half of spoons of steak and when i asked for a little more they gave me 2 whole scoops of steak and charged me for extra. read more

they are at it again I got a burrito and asked for a little more modest for a $15 burrito and they up-charged me, so disrespectful, I'll make my own going forward just ghetto!! read more

My brother picked up my online pickup order and was harassed by the security about showing proof of his order. I've been going here for years and no one has ever asked me for proof led alone security. Unacceptable! read more

Service sucks and employees act like they don't work there. They need to hire ppl that will serve their customers wit a smile.

This is the worst chipotle ever!!! They are rude, everybody look miserable... Whoever the manager is needs to be FIRED IMMEDIATELY..They charge for the dumbest things.. They won't let u sample the seasonal meat which is insane! I've never had a worse experience at a Chipotle. read more

No one cares anymore. Walked in and the place was empty at 2:45 PM. Management should be fired for serving up burnt rice burnt meat and burnt soft tortillas.never again read more

Had my Food delivery from Doordash. 3 Tacos with Steak, black beans, Sour cream, cheese and lettuce. Very little sour cream and cheese on 1 of them but others was ok. Then Bowl Barbacoa white rice, black beans, corn,sour cream, cheese, lettuce and mild green salsa. They forgot about Com !!! And Guacamole is Very Stringy and no TASTE!!! BEST THING was the Food Delivery was on ti read more

Chipotle Mexican Grill - Barbacoa Bowl cheese, sour cream, lettuce Black beans, white rice. - Fast Food Near Me - Chicago, Illinois

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they only accept card, the service is terrible, they are very slow with your order, they are not kind

Ordered delivery via doordash. My food arrived hot and well prepared. I paid for extra meat and that is exactly what I got. My chips were still warm when they arrived. The ordering process was easy and the meal was great. read more

WORST CHIPOTLE EVER!!! do not eat here they are extremely stingy with meat and they never have Queso or carne. and if you order online the bowl is only half way full. Worker are extremely rude when you point it out. read more

This Chipotle used to be our go to and now will NEVER go back. We ordered via app for delivery /convenience and everything from the service and food was disappointing and disgusting. First, bag 1 of 2 missing. Driver was RUDE and said "contact customer service"and left. When I took the order there were 3 missing meals, stale chips, brown guacamole- enough said.... Drive to get the 2nd bag and that food that was missing. Complained, remade the food... food was STILL missing while standing there!!! How incompetent can people be when food prices, delivery fees, etc are already through the roof. Absolutely ridiculous! There should be no stars to give on this order. read more

The mobile order process is dangerous. I placed a mobile order and when I arrived it was not on the self. After waiting 30 minutes I asked about the order and I was told it must have been picked up already. When I asked what were my options the manager told me "I don't know what to tell you, your order was already picked up." I asked could I get a refund but, then the manager put in my order to be made. read more

THERE WAS A LONG, REDDISH-BLONDE HAIR IN MY FOOD!! Beans were old. Guacamole was unseasoned to top it off. Calling the health department first thing Monday. read more

Ordered ahead via the Chipotle app for convenience, yet I arrived at the location and waited as if I wished to dine in. I intentionally waited until the app indicated my food was ready but upon arrival, to my surprise, my food was not ready. The wait time was indeed frustrating but to top off the overall experience, the temperature in which I received my food was unacceptable. The amount of time which I waited, at least I should have received a hot and fresh meal. I try time and time again to give this location a chance to correct its service but I just might inconvenience myself by traveling to a different location read more

Horrible. Worst chipotle I've ever gotten food from. I placed my order through grubhub. I ordered a SALAD with peppers and sour cream and hot sauce. The difference between a salad and a bowl at chipotle is simple. A bowl has beans and rice so in place of that the salad has lettuce. My "salad" had literally 3 piece of lettuce. There's more peppers in it then lettuce. It looks like dog food. I tried calling to complain no one picked up the phone I called multiple times read more

Chipotle Mexican Grill - Fast Food Near Me - Chicago, Illinois

Do you know how mad you gotta be to leave an online review? This chipotle has the worst service and the worst food. I wish I didn't keep spending money at this location but its walking distance from my home and I enjoy Chipotle as a business but this location is the absolute worst. You're going to get better service, quality food, and professionalism and the Chipotle on 111th. If you're reading this, I highly suggest that you spend money otherwise or else you will be disappointed. read more

My last time ordering from here was today. I've made complaints on 3 separate occasions about this location and nothing has changed. Even if you go through the chipotle app they still find a way to mess up order. First occasion -Was missing half my order and I had to in to the location to pick it up even tho I ordered online and paid a delivery fee. Second occasion -I was given a burrito bowl just full of rice lettuce and beans even though I paid for extra steak. Third occasion(Today) -My bowl was only half full and of course I paid for extra steak that I never got. read more

The chicken was full of fat and half cooked, the cilantro rice was bland and everybody appeared to be rushing tonight.. I am so disappointed because this Chipotle is so close to my home. read more