I used to love Chipotle, I can see why I moved onto Qdoba. I like the steak, it's got a little spice to it. Queso is so so, order of chips and you barely get any. Their brown rice looks like white rice to me, it's mote expensive than Qdoba and not nearly as good. I use to eat here everyday back when I lived in Chicago, maybe it was the city but for whatever reason I remember it tasting better. Place is nice and clean and the staff was friendly. read more

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If I could rate 0 stars I would, this may be one of the worst locations if not the worst in all of Michigan. I have visited this location during peak hours lunch 12-2pm and evening 5-7pm and they are almost always out of food or there is some big mess present. Most recently on the jersey bogo giveaway there seemed to be what looked like friends of one of the line workers handing out a jersey passing it to the same 4-5 people on 4/20 getting free food and extremely generous portions compared to what was being given out to the customers who did not know or seem to be part of this little group. I visited again on 5/1 today and witnessed one person on the line do all the work including cashing customers out when there was 4-5 people in the back prepping food and doing dishes just watching the long line of people waiting to order and not helping in any regard. There seems to be no teamwork at this location nor any sense of urgency aside from the one person doing everything. This location is terrible and the staff is not that friendly either, the manager working today 5/1 with glasses female seems to enjoy watching one person do all the work because there is no direction of communication. Lastly if you go to this location when a friend of a worker is present working on the line you will see them give free food and minimal as a paying customer. I hope whoever leads this location actually reads all of these reviews and implements some changes because this is ruining what was a favorite of mine and I am sure many others. read more

Chipotle Mexican Grill - This was during the jersey bogo day on 4/20 passing a jersey amongst the same people - Mexican Near Me - Chesterfield, Michigan

I could not find a clean table to eat at! The floor is very dirty! I will not return.

Every time my fiancé, who is a manager himself, comes home after ordering from this location, he's livid with the service. And it's always the same issue; running out of product and employees not communicating this UNTIL he asks, and not suggesting a substitute in the process. Tonight, same thing, fiancé ordered two sides of ranch, charged him for it and still proceeded to not communicate that they ran out until he asked. He asked for refund, because it was $0.75 per ranch and the employee refused to refund him. In turn, he drove all the way to the one on Hall so he could get ranch. Honestly, it's not that hard to call up a customer, notify them that something is out and offer a substitute. And from what I've gathered, it sounds like your employees don't give a sh*t. read more

Its honestly a hit or miss at this place. Sometimes the rice and chicken are perfect and other times the rice is ether crunchy or too chewy. Also very stingy on the amount of protein they give out. If I'm paying over ten bucks for a bowl, it shouldn't be overcooked rice and with the smallest amount of chicken. read more

Food is cold. Counters were disgusting. Watch your employee literally put chicken from the counter onto my burrito. Was out of multiple items and then your employee wrote on my burrito with a permanent marker and then threw it in the bag acting like it never happened. I get that you're shortstaffed Witch that comes down to management, but that was absolutely appalling. If I could give negative stars I would this is the third time that I've walked in there to such appalling conditions. Will never return to this location. read more

Chipotle Mexican Grill - Build Your Own Burrito - Mexican Near Me - Chesterfield, Michigan

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I have been here numerous times and the rice has been undercooked and hard more times than not. Unacceptable. How hard is it to cook rice?!?! read more

Meat was litterally out of the cooler cold, everything looked like it had been pulled out from two days ago. Chips were so stale they were rubbery. The only warm thing that was even remotely fresh was my tortilla. Employees moved at a pace that can only be described as "F this job"....took litterally 10mins for my order and I didnt even have to wait in line. Manager seemed like the only person who was being paid to be there, the rest were useless warm bodies. They tried to remake my food and I passed on the impending food poisoning...I never ask for a refund but this was terrible. Chipotle has gone way downhill, Qdoba could be closed and id still go there instead. read more

Can you give zero stars? Only one person working the line during lunch rush. 1131 am bunch of others just working in back.... No cheese, no fajitas veggie mix. Said cheese was not up to temp. Shredded cheese just comes out of fridge and dump into containers Super disappointed read more

The last three times I have been there and I go there a lot. They ran out of white rice and the chicken and steak were both dry! About two hours after I ate it I find myself sitting on the toilet already 10 times tonight! This is supposed to be a healthy place to eat, but my stomach and nausea is telling me otherwise. That's always chipotle will send me the URL of a website to get a hold of whoever Alex is.... When you type it in the URL, it just goes to a generic chipotle site. Good job Chipotle! read more

Remember when Chipotle used to be amazing? And cared about making sure your food was made accurately? This is not chipotles fault. This is absolutely my fault. I'm giving myself a single star, not the restaurant. It is my fault that I even thought about ordering food from them. It's my fault that I thought ordering through an app would result in success. I recommend always ordering in person. I ordered chicken tacos with fajitas, mild and medium sauces and cheese, sour cream on the side. I received this guac infested "taco" overwhelmed by my least favorite sauce, the corn nonsense. The second picture is supposed to be barbacoa tacos with just cheese, sour cream and hot sauce. Instead, it had mild and medium sauce, no sour cream and no hot sauce. Again, one star for me and my stupidity. You guys carry on. read more

Chipotle Mexican Grill - Mexican Near Me - Chesterfield, Michigan

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Manager is very arrogant asked for steak said he was out. It would be a 1520 minute wait as I seen the man champ chopping up the steak in the background eating fresh off the grill. I asked the package just have the stuff that the guy was chopping up c behind him. He said no walked away. I just left because I was leaving. He gave me a funny smirk ignored me as he was talking to another disgruntled patron place was unusually dirty compared to places they usually stop at. It's too bad you just can't get some consideration no reason not to be able to get steak. If another employees eat it off the grill. It must be done why a 1520 minute wait read more

Absolutely discussing! I will not go back. Can't believe I even ate my food.... Service was crap, food was gross, place was nasty.... By far one of the worse chipotles I've been too! read more

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Food is usually good. I go here almost every day, employees are pretty nice always greet me when I walk in. Portions are usually good as well. They just need to fix only problem with this chipotle specifically is the line is usually pretty dirty with sour cream and corn and it gets smeared all over my buritto wrap which is very annoying and not sanitary. Please do better.... Would give this place 5 stars if it was more sanitary... hopefully I will be able to update this review soon!!! read more

Chipotle Mexican Grill - Very dirty food line filled with scraps and everything all over that gets all over your buritto wrap or bottom of your bowl... - Mexican Near Me - Chesterfield, Michigan

I was pretty happy with the staff, friendly and fast. The place was clean and the food was great. Definitely not like the other reviews said. read more

Chipotle Mexican Grill - Mexican Near Me - Chesterfield, Michigan

The food is so freaking good! I always get the same thing cause it tastes so delicious! It never cost a lot of money. It's like around 20 dollars. The service is always good there. Sometimes there's a lot of people working sometimes not. The building is so pretty! It's definitely a decent size for a group of people! I will always come back there! read more

Chipotle Mexican Grill - Bowl with chicken,cheese,lettuce,sour cream,pinto beans,white rice. - Mexican Near Me - Chesterfield, Michigan

Today the young lady who helped me was very nice! I was given exactly what I received ( even though I'm a little picky ) it was perfect!!!!! Thank you chipotle. read more

Chipotle Mexican Grill - My burrito with chicken cheese queso lettuce guacamole and a side of vinegarette. Amazing - Mexican Near Me - Chesterfield, Michigan

I ordered delivery through their app and the portion was incredibly small compared to what they give you in-store. They also forgot lettuce from my order? Both bowls i got had lettuce and they only put it on one. Their app offers no place for a refund request even if it is partial. This was not worth $40. 2 stars because it actually tasted good. read more

placed a mobile order and waited inside 20 minutes for our order. nobody was inside and there were employees sitting down instead of making our order. will not be coming back. read more

This location has one of the lowest rating given by the company. You are lucky if you can find them open. If you get lucky, make sure you pay attention when they are making you food. They have a tendency to make it wrong read more

There are boxes of cleaning supplies all over the store; if it's not cleaning supplies it's other boxes. They are always out of a lot of a range of ingredients. You can't call on the phone to see if the certain location has the ingredients, and most of the time it's a waste of time even going bc they don't have it. read more

Meat portions very small for the price point. When i ask for more meat they say "oh you want to be charged for double portion?" Um no id like more then a couple ounces of meat please. read more

This location is horrible at best. 1st time I ordered online, drove 15 minutes to the store only to find it was closed at 5pm on a Friday. Second time ordered online, missing items Third time, order in the bag was only 1/3 right. There is no accountability for the lack of competence at this store, do yourself a favor, read all of the reviews, and go to Qdoba on the other side of 23 mile and west of Gratiot read more

I like Chipotle, however 4 teenage boys working tonight didn't seem to care that there was a line out to the door. They lost power for a minute, but it came back on right away. With 4 people working, and power back on, there should have been no issue. I was in line for 20 minutes before they one of them asked to take our order?? I'm a patient person and I get things happen. However I could tell the woman in front of me was upset too and was waiting a while for her order. Again, 4 workers. Very stressful when I needed to be somewhere with teenagers. Also, the boy that did take our order was polite and it seemed like the other boys were standing around telling him what to do. Which to me didn't make sense. They should have been helping him. I won't recommend this location to anyone. read more

Finally a Chipotle in Chesterfield! My boyfriend and I have been anxious for one to finally open closer to home. With that being said, I've been less than impressed. Portions are always hit and miss. Sometimes you get a lot of food. Other times you get next to nothing. All for the same price. Lots of inconsistency. The meat has been very overcooked and the lettuce has lacked in the green department. If brown lettuce is your thing than this place is for you. On my latest visit (last night) I mobile ordered my order from my phone while sitting in the parking lot. I had a free chips and guacamole coupon to use and could only use it if I ordered thru the app. The wait time said 10 minutes and 15 minutes later I walked into Chipotle to pick up my food. The restaurant was dead and all the workers were standing in the back talking. Awesome. I waited at the counter and a couple minutes later someone came to the cashier area. My mobile order wasn't yet made and my order was still sitting in the printer. The lady told me it was really busy within the last few minutes and that's why it wasn't made yet. I was sitting in the parking lot when I ordered my food and didn't see anybody else walk in or out of the restaurant. While making my order the lady preparing it was gossiping with a few other employees and didn't bother listening the two times I mentioned she put the wrong salsa on my food. She always didn't notice I had free chips and guacamole so I had to mention that too. You never know what kind of service or food you'll get when coming here. Place has been on the dirtier side. read more

Beware of burritos being half filled. I asked for rice, fajita veggies, beans, fresh sala, cheese, and chicken. That's usually a cram packed burrito. Instead I got barely any of any of my ingredients and primarily a mouth full of flour tortilla. It's not a great taste let alone meal fitting for an adult. Avoid this place or very least their burritos for now. read more

Chipotle Mexican Grill - Half filled burrito - Mexican Near Me - Chesterfield, Michigan

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Served three Caucasian customers before me , properly bagged the food and placed the food in their hand. Once it got to me they pushed my food toward me, not handed to me. Then didn't bag it. When i asked to have it bagged she handed me an unfolded bag, smh. read more

Food is okay. Its not my favorite Mexican place. I would say the quantity was small and the price tag high. Not sure if I would go back due to price and the food was okay nothing special. read more

Everytime I deliver from this location they Mess up my order EVERYTIME. This a 5th order I made from this location consistently and my final straw! I'm always missing an item or a side that I ordered , this time they gave me a burnt quesadilla with BURNT Chicken and the tortilla was broken with large holes throughout . And of course one of my Sides did not come!! The fact that this keeps happening means they are getting away with this and don't care. I do NOT recommend this location read more

Really the best location! They were so friendly and answered all of our diet questions with great patience. We even got a handy card that shows all of their ingredients. Clean, fast and delicious, which is all you want from a fast food place. read more

Chipotle Mexican Grill - Very diet friendly - Mexican Near Me - Chesterfield, Michigan

This place is absolute trash. This is my second time ordering here. Not sure why I ordered again, as my first order was completely cold. But that was better than what I got tonight. They completely screwed everything up. There was no side salsa, my dressing was practically empty, and there were absolutely no veggies in my quesadilla. PLUS forgetting the chips for my chips and guacamole. Chipotle makes it impossible for you to contact anyone at the store, or even speak with a human being on the phone to complain. So apparently I paid 17 bucks for absolutely nothing, and all they can offer are some chips and guacamole, and a drink. Absolutely incompetent. read more

DO NOT COME HERE!!! Ghetto and unsanitary, The absolute worst chipotle I have ever been to... Place was disgustingly dirty cups had residue in them. Sauce on the seats in the restaurant. The line looked like a bomb went off and witnessed an employee make a burrito on top of a counter with crumbs and old sour cream smeared on it. I placed a 65$ mobile order and waited 10 minutes past my pickup time. I luckily looked in the bags and realized they forgot 2 large queso cups which cost 5$ a piece, and one of the chip bags and put the "quesadilla" in a burrito bowl container. Upon opening it i find the quesadilla wrapped in a literal ball of a tortilla wrap. They literally threw the chicken and rice in a wrap and wadded it up by hand and threw it in the container. Zero corn, salsa or sour cream on the side like I paid for. Quesadilla was not cooked at all and the chicken tasted almost rotten. Not to mention every single chip was not cooked fully. They were wet and had zero crunch at all to them. I notified the employee they forgot multiple things and the lady scoffed and slid the missing items over the counter to me and didn't say a word. I could go on and on about this place but never again will I come here and I advise anyone else to do the same there's a reason they only had 3 ppl including myself in the building during prime time dinner rush on a Friday. read more

The Burrito was the size of what pro a kid would get. If I could describe it I was would say it looked like a choad of a burrito. read more

Chipotle Mexican Grill - Photo doesn't even do it justice - Mexican Near Me - Chesterfield, Michigan

This place is going downhill quickly. There used to be a good manager here but not any more. Second time in two weeks I have had to return to the store after my takeout order was not correct. Both times there was no protein in the bowl. This last time (I'm typing this as I sit in the store waiting for them to remake my order) I brought my order back to have it remade with the protein only to find out there was no steak made. Well then tell me that so I could substitute something else! It was an hour ago when I picked up my food so I asked them to remake my wife's quesadilla so she could have a hot meal as well. Nope. They wouldn't replace it. So, after an hour and two trips to this location, I finally have my order and my wife gets to eat a cold quesadilla. Happy Valentine's Day, dear. Argh. read more

3rd bad experience, so this time I'll leave a review. I placed an online order for pickup at 5:45pm on November 25th. Nothing outrageous, 1 salad, 1 burrito and 1 kids meal with some sides. Arrive on time and leave with my order. Drive 15 minutes back home and open the bag to see it is missing 2 bags of chips, 1 side of queso dip, 1 side of corn salsa and the drink for my sons kids meal was an apple juice when we ordered an organic milk. No silverware or napkins either. I call and speak to a manager and explain what happened and asked if I could have my order remade since it will take me 15 minutes to drive back, wait for my food again and then 15 minutes to get home again. The lady on the phone was at least nice and said they will remake it and it will be ready by the time I get back there. Of course, I arrive and the drive thru line is PACKED. There had to have been at least 15 cars in the drive thru and their lobby is closed due to the governor's restrictions (not their fault I understand). So I sit and wait for about 23 minutes until I finally get to the window. I explain what happened and try to give the food back and they say they aren't allowed to take it. So I set it down and the lady grabbed another bag and started talking to me. Was hard to hear because the employees behind her were all laughing hysterically, but she mentioned that they were out of white milk so they had to replace it with Chocolate milk. I said no you didn't because the drink in this bag is an apple juice. She handed me the bag and confirmed everything I ordered is in the bag this time. 15 minutes back home and pop open the bag. First thing we notice, there is no drink. The lady at the window said they replaced it with a chocolate milk. I'm not really upset at this point because they technically gave us the wrong drink in the first bag and they wouldn't take it back so I still had something for my son. Again, no forks or napkins in the bag. We took the food out and compared it to the now hour old food and you can just tell whoever remade the order didn't care one bit. Portion sizes on the replaced food are barely even half the size of the original order. This next part isn't really a complaint since I enjoy guacamole, but there was guacamole on the burrito and I didn't order it. Again, not a complaint but it just shows you they didn't care to even try to make the order correct. Overall I appreciate them replacing the food, but the crappy attempt at re-making and the poor customer service at the window has ensured me I will never return to this location again. Maybe this was all my fault to begin with now that I am looking at the 2.9 stars this location has on google. With a 2.9 star rating, I guess this is what I should have expected. read more

This place makes up their own new hours everyday. Super inconsistent. One of the worst chipotle's I've been to. Get it together

Ordered a burrito and they tell me they are out of cheese but have queso for an extra charge, I guess it's the customers fault you ran out of cheese and I have to pay more. I walked out and I'll never go to a Chipotle again. read more

this experience was awful. we came in and the place was very gross and not clean. when the boy was making my bowl he got sour cream, salsa, and queso all over the outside of my bowl due to the messy line. later down the line i figure out they're out of lettuce, guacamole, corn salsa, and chips. mind you we came during dinner time. they told us that they were saving the chips for online orders instead of customers that went inside to order. my friends and i were going to eat inside but they didn't have forks either. just very disappointed. read more

First time at a Chipotle. There were four people in our party but only 3 ate. We ended up getting to two chicken bowls, a chicken burrito, three drinks and queso cheese and chips. The restaurant was cleaned and the employees were helpful with smiles. My food was excellent and I will have leftovers for at least two days. read more

I payed online for a pickup order, only to find the store closed on arrival. Website says they're open til 10pm, but they were closed at 7:40pm. Attempting to call the company gets me nowhere, as there is only a robotic answering machine. This business is a scam read more