Terrible experience overall. After placing my order and purchasing a large queso, I asked for a bag of chips. The manager, who was also working the register, told me they couldn't sell me any because the remaining chips were being reserved for online orders. I looked behind the counter and saw plenty of bags of chips, so I asked, "If I place an order for chips through the app right now, you'll give me chips?" She responded, "Yes." That made no sense to me. It seems unreasonable to refuse a paying customer standing in the store while continuing to fulfill online orders. If chips are in such limited supply, they should simply mark them as unavailable for online ordering until more are made. This situation could have been avoided with better planning, whether that means preparing more chips before the rush or staffing appropriately to keep up with demand. In-person customers who take the time to come into the restaurant shouldn't be turned away for an item that's visibly available simply because it's being reserved for online orders. Overall, it was a very frustrating experience and poor customer service. read more

I honestly never had a problem at this location. I think their steak burrito is way better then Moe's!

When they're staffed correctly no issues but the idea of turning away walk in customers or asking them to order online and wait for twenty mins is crazy. Seems to happen weekly. read more

I think this location is better than the reviews say. The order was 100% correct and tasted fantastic. They didn't skimp on anything. If you're looking for a quick Mexican dish. Stop in. It's better than a 2/5 read more

Chipotle Mexican Grill - Vegetarian burrito double wrap - Mexican Near Me - Canonsburg, Pennsylvania

I ordered online and the forgot nearly every item I ordered in my bowl. There was barely any food in the bowl, they forgot my quac, corn, veggies, and put almost no rice in. read more

Only eat here if you hate yourself. That sounds like hyperbole, but it's not. I literally hate myself more and more each time continuing to order here. I ordered a bowl with extra chicken because I'm on keto, so I withheld the beans and rice. I've seen more chicken fall on the floor while they're scooping other people's chicken than what was in my bowl. I also asked for fajitas...nowhere to be found because why would you want to give someone what they ordered? Silly me. What else did I order that I didn't receive? I'm so glad you asked! I ordered extra cheese, sour cream and lettuce. Homies, there's like 5 pieces of lettuce on this bitch. If I could piledrive the person who made my bowl through a table, I'd drive back just to do it. I'd catch a charge, that's fine. Holy shit, please never go here. I posted a photo. Stevie Wonder could've made a more accurate bowl. I paid $16 for this absolute travesty of a bowl. At least I got my side of guac :-( read more

Chipotle Mexican Grill - Mexican Near Me - Canonsburg, Pennsylvania

Please for the love of god, DO NOT ORDER ONLINE HERE! Both my sister and I ordered bowls online and she received a less than half filled bowl. My bowl was filled, but had extra ingredients in it I did not order. I try to be understanding of mistakes, but to have this happen to BOTH of us on our first visit cannot be a coincidence. I know online orders are typically worse than in person at all locations, but please do not do online orders here! They are probably fine in person though. read more

Chipotle Mexican Grill - Half Empty Chipotle Bowl - Mexican Near Me - Canonsburg, Pennsylvania

the place was a mess! Both garbage can were overflowing, tables weren't clean and NO GUACAMOLE! my son and I were just there at 7:15 tonight. I will not go back....all young kids working there and I guess they don't care. read more

Asked for triple meat on my online order and they barely put a scope. All I asked for was a triple meat burrito, no rice, no beans, nothing else just meat and they couldn't get that right. read more

Had a really long work day, was super pleased that the bowl I ordered including the guacamole was still fresh even later in the evening. I had zero wait time. Thanks for a nice quick meal! read more

I understand why this location only has a two star rating. My son ordered food from here and when he opened the bowl it was only about 2/3 full! read more

Chipotle Mexican Grill - Looks like Greedflation! - Mexican Near Me - Canonsburg, Pennsylvania

Worst chipotle experience ever. Based off other reviews it appears that this location has a pattern of terrible mobile orders. I will never eat at chipotle again. Order did not contain all of my items and I paid extra for no reason. Total waste of money. read more

This place is the worst. What a joke. Second time I've walked out of it in a week and a half. Line halfway to the door. Some feckless managerial type moving the grill around and cleaning the walls at 8 o'clock and there's no food at the counter. Second time no white rice. Couldn't even get it from the takeout bar. And then three employees laughing about how inept and forgetful they were about preparing food. This place sucks. read more

This place sucks. Tons of great kids that work there but the management is awful just disgraceful. Nothing is ever prepared they are always out of multiple toppings and the past 4 times in a row I've gone while it was dead and they didn't have steak. Not one single time seriously it's not that hard. Clean the damn place up and fire the manager. Absurd. Oh and if you've decided to just never have 10 of the 13 possible things to get on a damn burrito then how about you give someone more then a quarter scoop of each item?????? read more

Terrible management. I have visited this place multiple times at 5 or 5:40 pm. They are always out of Fajita vegetables. Often they are out of salad dressing too. read more

This place is never ready for customers around opening. Supposed to be open at 10:45am and the last two times I've been here they weren't ready for customers. This was after 11:15am. One review talks about wanting to pile drive one of the employees and I now understand why. Will forever take my business elsewhere. read more

everything needs changed at the McMurray location I got half a bowl for 13$ shame on them. read more

Chipotle Mexican Grill - Chipotle is getting cheap and lazy Moe's all the way babyyyy - Mexican Near Me - Canonsburg, Pennsylvania

Great food, clean restaurant and solid customer service. We eat there on a fairly regular basis. They are often out of salad which is frustrating but the management has been very kind and helped find ways to compensate us for the trouble which we really appreciate. Shoutout to Priscilla in particular who is patient and kind, something you don't often see in management these days! read more

The low ratings really surprise me. Went there for the first time last week and the burrito bowl was absolutely loaded and delicious. Service was friendly and professional. Highly recommend. read more

I always get ur $15 dollar burrito bowl. I will never be making that purchase again. I ordered a burrito bowl with steak and there was barely any steak, and it was ALL raw. I am so disappointed and disgusted. I never want to eat at chipotle again. You would think for the price it would be good but it's not. People rave about chipotle now i'm just NOT GONNA TELL ANYONE TO EAT THERE BECAUSE IT SUCKS. You lost a returning customer. Don't waste your $15, go to panera instead. read more

Chipotle Mexican Grill - Bad steak, raw steak. - Mexican Near Me - Canonsburg, Pennsylvania

Ordered to go. Service was quick and efficient. All ingredients were available and tasted great.

Orders got mixed up between my family's orders ( the 3 of us), my mothers order had all the right things listed from us placing a mobile order online but 3 things in total correct out of maybe 6. this place has for sure gone downhill over the years. read more

One of the worst chipotle locations in the South Hills. Generally an unclean environment, and the portion sizes are straight up absurd. The worst part is absolutely the staff, acting as if doing their job is an inconvenience. I don't blame employees though, there clearly seems to be a lack of good management and training. I would personally skip this location and visit another. If you must, only order in person, online orders will usually be wrong or very small because you're not there to see what's being made. I don't like leaving one star reviews, but this is the closest location to my house, and my experience here is consistently bad. read more

absolutely horrible customer service, ordered online, wasn't done when we got there had to wait 40 minutes, the girl preparing the online orders, was downright nasty, throwing the bags on the rack. when my son got his bow home, this is exactly what it look like when we opened it. only order there if you can watch them make it, if you can't wait to do that go somewhere else! read more

Chipotle Mexican Grill - Mexican Near Me - Canonsburg, Pennsylvania

Do NOT use their delivery service/DoorDash. The staff will not complete your order if it's being picked up. You have to go in, stand there, and watch them. This is pitiful. This arrived and you can tell there was never any food on the left side because the bowl is completely clean. We won't be going back to this location again. read more

Chipotle Mexican Grill - Chicken burrito bowl - Mexican Near Me - Canonsburg, Pennsylvania

So mad that I had to come in here to pick up a burrito for my son. Will never go back here again. Tried it time and time again and now it's more than the wrong orders or long waits - it's filthy! If this is how they manage their restaurant, what is happening behind the scenes with their food? Do not feel safe eating here. read more

Chipotle Mexican Grill - Garbage area at Chipotle. - Mexican Near Me - Canonsburg, Pennsylvania

We mobile ordered here today. One of our bowls they left off every single topping that was order but was printed on the label to include it. Did support chat a s all they said was here is a free guac. Your company and store sucks. You have to be better. We don't want the free guac. Terrible customer service for what we PAID for..... read more

This is by far the absolute worst chipotle location around. I thought the issue was always just with my door dash orders, I wasn't sure if some things weren't showing up on their end or not because every. Single. Time. I ordered from there, one or more items were missing from my order. A chicken burrito with white rice, corn salsa, fajita veggies, lettuce, sour cream and cheese came as the following: chicken, rice, cheese and lettuce... which like okay, understandable but the next 3 times I ordered, I had missing guac, no chips, or no queso. If these things were included in my burrito or bowl I would have no issues but they easily cost $6+. It's just insane. read more

This place is an absolute dump. At least 8 people working, no one in line and every table was filthy. The kid working behind the glass making our bowls was miserable. One bowl had an appropriate amount of food and the other bowl hardly anything. The meats looked terrible, gross and looked as if they were sitting out all day. Go to another Chipotle if you want it but stay away from this one. read more

I got 2 bowls and a large order of chips and guac. One bowl was chicken and one was steak but I was charged for 2 steak bowls. It's not the end of the world, but make sure to check your receipt before leaving. Any bowl that you get is always super filling and is good for it's price. Sometimes the guac is brown, so it can be hit or miss but it was really good today. Everyone was wearing masks and social distancing, plus from what I could see it was very clean. I will be back again. Also I recommend checking out the app. Every purchase adds up to points and you can get frequent rewards. I've ordered from this location with the app in the past and it was always a good experience, plus you have the option to pick up as early as 10 minutes after you place the order. read more

Garbage, what used to be one of the best locations has become the worst over 2023, orders are always late, usually always something wrong and the portions have become a joke, the newest thing is brown guacamole and they say it's normal, what a joke this location has become read more

The past 2 times I've ordered delivery from this store they have completely messed up the orders. I definitely would not recommend ordering here. Additionally, the physical store is filthy and the lazy employees could care less about the appearance and cleanliness of the place they work. Completely unacceptable all the way around. read more

Worst Chipotle store in America. Terrible service. Every order ever placed there has been wrong. Order double meat, and they will give you less then a regular order should contain. Cannot overstate my dissatisfaction for this particular establishment of the franchise. Drive 15 minutes to either of the other two nearby Chipotles. read more

Typical Chipotle - we have been coming here a lot lately it is always usually pretty busy sometimes take longer then you want it too. Getting in and out of this location can sometime be a pain depending on the direction you need to leave. We will continue to use this location bc its close to our home. read more

I never went to Chipotle or care for it, but I went in one day to get the Burrito bowl and quesadilla. It was delicious! I'm not a huge fan for spice, so the Queso was not for me, but other then that....Yum! read more

Everytime I come here I order the same thing and everytime its different I order extra chicken on the side and they usually give it to u in a bigger container the large queso comes in but lately it's been the super small clear plastic container which is ridiculous cuz they dot even fill it up all the way like wtf paying extra 3-4$ fora quarter scoop of chicken is preposterous never going to this chipotle again rather drive down to bridgeville location is much better and staff is properly trained read more

I ordered on the mobile app for pick up 730pm @ mcmurray pa location. I get there and get my order. I am missing my large chips ( ordered large guac). I go to the register and they said they are out of chips. So what am I to use for the huge guac. It was an ordeal to get a refund. Then I get home and open my soft taco which was wrong. WILL NEVER ORDER FROM THEM AGAIN AND WILL BE DISPUTING MY CHARGE SINCE I DIDN'T GET WHAT I ORDERED. read more

Nice Chipotle location but stay far away from here m-f during lunch. My office orders from here often but luckily I am not usually the one to pick it up. After today, I don't think I'll ever go back during the lunch rush. This place is a total zoo! A million people both inside & out, absolutely no where to park, and a line so long. Thank god I pre ordered! When I finally got a parking spot in the lot behind chipotle, across the street, I was greeted by an employee at the register immediately who got all 3 of my orders (had to pick up multiple orders for other people in my office). This employee was incredibly polite and even offered to help me carry my bags to my car. Everyone's order was accurate. How sweet was that? If you are going to go here during the work week lunch, do yourself a favor and pre-order online. Aside from the rush, I would recommend this location. read more

This new location on Washington Rd in McMurray is only so-so. It is a brand new building and looks nice from the outside but it is cramped and awkward on the inside. Every turn I felt I was in someone's way. Even the men's restroom is awkwardly situated. I only mention this because the building is new. The beans were not drained before being put into my tacos. And by not drained I mean there was a measurable puddle in the bottom of the dish that my tacos were drowning in. Taste-wise everything was on par with my usual experience of late at chipotle. But after spending $28 for 3 people, I want to walk away feeling happy for going and that wasn't the case today. read more

Chipotle Mexican Grill - 3 tacos with sofritas - Mexican Near Me - Canonsburg, Pennsylvania

JERRY LIVES CHIPOTLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! JERRY LOVES IT!!!!! great food. amazing service. fresh avocados like no other!!! and the people? so nice!!! i love this place. best semi mexican grill ive ever been to ever!!!! keep on rockin MY DUDES!!!!! $$$$$$ read more