Went there for lunch and decided to try the chicken Al Pastor burrito. The chicken was cold and dry. The rice was hard. With how empty the restaurant was, I'm guessing that this is just standard practice for this location. I would not recommend trying this location. read more

This chipotle is very disappointing. They charged me for 3 chicken bowls when I only got two. They scammed me. I am very upset. I would suggest double checking before you check out because there are swindlers that work here! read more

For a burrito and a small drink it cost me $16.80 I haven't been to Chipotle in a long time. I couldn't believe how much smaller the burritos were and then how much higher the cost was. It tasted OK, but way too expensive. ​ read more

I come here when I can. I love Mexican food. The service is good. Plus the restaurant inside is inside is good too personally I guess going here if you like burritos tacos or any type of stuff. read more

¡Hola, me llamo Chet Burgers! Let me start off by saying, Mi Abuela has been cooking authentic Mexican comida since I was a little nino. So lets just say my expectations were pretty lofty. Even considering this, to say my experience was a disappointment is an understatement. Let me be clear, this restaurant perverts a proud people's cuisine. The people that work there ought to be ashamed. After what felt like many anos waiting behind a foul smelling, obnoxious, puta, who chatted into her dumb phone about about some dumb puta problem, I was able to order. Despite this annoyance, I tried to maintain a positive disposition, greeting the worker with a friendly "hola", to which I was met with daggers for eyes, Aye Caramba. I proceeded to fill out my bowl, and looked on with complete horror as the most measly and pathetic scoops were slapped on to my measly and pathetic bowl. I know if I was a gringo, I would have gotten a gluttonous amount of food, but alas. I paid (an exorbitant price) and proceeded to scarf down the bowl, which was very easy to do, considering its pathetic quantity. The food was subpar, and to reiterate, a gross bastardization of authentic Mexicana - how I miss tamales con mis amigos. As I sat washing down this excuse of a meal with a Barqs root beer (to cheap for Mug apparently), a sharp and tight pain struck my abdomen. As I limped to the bathroom in a hurry, I muscled open the shoddy bathroom door, to find their wretched bathroom was occupied. I let out a blood (foreshadowing) curdling yell, and the occupant quickly fled the dive bar esque stall. A hot sensation troubled my nether regions, as a whistling noise erupted (and not from my mouth). Quick, shooting pains paralyzed my lower body. Hot liquid diarrhea shot out of me at extraordinary velocities. For what felt like mucho horas, I sat, clutching the wall and praying to mi dios. I looked into the bowl at the red and brown explosion, much how I imagine the alamo looked as Santa Anna's army was defeated. Trembling, I reached for the sand papery, single ply toilet paper, and went to wipe. Nothing, not a single speck. ¿¿¿Que??? My shaking legs managed to carry my weak body out of the restaurant, I woke up in my bed with bruises covering my body - no recollection how I got there. Please Hombres, stay away from Chipotle. Three out of five stars. Anyway, I don't wanna taco bout it anymore. read more

Food was amazing bowl was packed very well. Had the girl with the long blonde hair and cute jeans! She was very attentive and so kind, loved her bubbly attitude. Will definitely be back!! read more

Tonight was the second time this week I have placed a pick up order, just to show up to locked doors before 11:00 pm. First time, they issued a refund and an email that said "sorry it didn't work out, please give us another chance next time" so I tried today since the refund hit my account, just for the same experience when I showed up. Stop closing early, change your hours, or turn off online ordering when you close if this is how you operate because if I'm too tired to cook for myself for the night and am ordering pickup, it's an annoying waste of my time to find out I can't receive my food but also have to sit on the phone to get my money back. read more

Do not mobile order from here I got 1/4th the amount of food that is supposed to be in a bowl.

I ordered Chipotle through the app, I went and picked it up then went home. I was disappointed when I opened up my bowl of Steak, no rice, black beans, cheese, corn, tomato, guac, and sour cream. Not only was I missing tomato, cheese, and guac but the portion was terrible. I called the restaurant which i never do but i had spent $14 on food. They remade it for me and I went to go get it and it looked much better but they did add rice. read more

Chipotle Mexican Grill - Chipotle bowl - Mexican Near Me - Athens, Ohio

I love chipotle and the food is very good, but the last two times I have been, I have had trouble with the chips. On the 21, I ordered ahead already paying for my chips and never received them. I decided to just let it go even though I never got any money back nor did they apologize, but I went again today and scanned to get a bag of chips but then was told they didn't have any. This location is usually out of a lot of food which is understandable as it is a really popular place, but I would suggest taking things off the menu online if it is out of order so we are not paying for things we do not receive! We are all just broke college kids and I know it's not a lot but I don't want to keep paying extra for chips and never receiving them. read more

I waited in line 20 minutes before I got to the front position. It was then that it was announced that they are out of brown rice, out of white rice, out of chicken, cheese, sour cream, and vinaigrette. It was going to be another 20 minutes before they would have brown rice. I left the store at that point. read more

placed an order through instacart about an hour and a half before they closed. go to pick it up about 15 minutes later and they had the doors locked and people packing up. nowhere on the doors did they say their hours had changed or that they had to close early for the night. everywhere I looked to place an order through apps or online still let me, despite their doors being locked. contacted instacart customer service who then contacted the chipotle, to which instacart said it seemed like they picked up the phone and immediately hung up. they gave me a refund thankfully. so just letting yall know you probably shouldn't order online if it's past 9pm. feels wrong giving them a one star review considering I couldn't even get in the building during business hours read more

The burrito wasn't bad, but I'm sorry charging $10 for this small of a burrito is unacceptable. read more

Chipotle Mexican Grill - I'm sorry but charging $10 for this is unacceptable - Mexican Near Me - Athens, Ohio

Horrible service and never fills up your food enough. I have had a few good experiences from here but overall I'm always disappointed or upset because something was messed up. read more

Friendly quick service. Food good. Ladies room clean and supplied. We came the 2nd Monday following Memorial Day during summer semester when it's not as hectic as during regular semesters at Ohio University. read more

I love chipotle but this location is a hit or miss... but one thing that's always a miss are the bathrooms! The absolute worst!

I am a huge chipotle fan! I probably go at least once a week back home. I'm in Athens for work and stopped in this chipotle and order my usual-burrito bowl with chips and guac on the side. When I dug into my guac I noticed two very large hard pieces of avocado and some skin from an avocado. I tried to work around it, but my fork couldn't even pierce it. I went up to the register and asked for another guacamole and explained the situation. The workers didn't seem too interested in the problem and said, "you'll need to throw that out, we can't take food back" when I was a showing them the issue. I walked back to my seat and go to scoop my new guacamole and again, there is a huge, inedible piece of avocado. I didn't bother to return this one. I hoping this was just a bad batch of guacamole. Super disappointing. read more

Chipotle Mexican Grill - 2nd cup of guacamole with large, edible pieces of avocado. - Mexican Near Me - Athens, Ohio

great! good food when I go, always good service. definitely recommend this location! great if you want to get it to go and eat on college green during the summer! read more

not good food. open from 5am-2am the next day. plays music so loud that the apartments above have called noise complaints but still continues to be louder. the apartments right above can hear their music so clear that they can shazam it read more

Imagine having the best day ever and being so excited about your chipotle. I came in and ordered my meal and all I could hear was someone yelling at the workers that were just doing their job. This guy had a big orange beard and he totally ruined mood. I will not be returning. Treat people with respect. read more

TERRIBLE customer service. Manager was rude and unapologetic. Very dismissive, did not even try being helpful. The whole situation was comical. I received two separate confirmations, one through the website and one through my email. However, the location said they did not receive my order. I was told they could not complete my order or get a refund. I was told to "take it up with corporate." I did end up calling corporate and receiving my refund but the lack of customer service and understanding was enough to ensure I don't visit this location again. As an employee of Ohio University, I truly hope prospective students and families don't experience the same rudeness and lack of consideration when visiting. I would encourage visiting families NOT to frequent this location. read more

Any time I have ever been here they are out of cheese, beans, or chicken. This chipotle will be my 13th reason. I'm a broke college kid, the only thing that keeps me going is good food; can't get it here! Now I'm stuck overpaying for a burrito without any protein in it, a burrito without cheese is just depressing; yet I still pay for it bc I'm too socially awkward to say anything about it. So yeah now I'm sitting behind a screen eating my sappy burrito without chicken, lettuce, or cheese in it. Have a nice night. Big mammas gets my money read more

First things first... I LOVEEEEE Chipotle!!! It's my favorite food chain. That said, this Athens location has been pretty decent over the past 4 years. The food and flavor is pretty consistent and I'm almost never disappointed. The line can be almost to the door (especially on the weekend) so be prepared to WAIT. Sometimes the staff moves a little slowly, but it depends on who's working. Somehow no one has been able to replicate the chips and trust me, I've searched. My only gripe is that sometimes the workers skimp on the meat as if it's coming out of their paycheck. Like, give me a nice hearty scoop please!!! read more

I've given this place three chances but I'm done now. I have been to many Chipotle restaurants and love the food when it's fresh and service is good but this has to be the worst Chipotle I've ever been to. Food is never fresh, guac is brown and chips are rubbery and not crunchy have to be days old every time. Understaffed and service is terrible everyone always angry and don't care what you are asking for. Run out of stuff frequently and it's not managed properly at all. Really sucks because I would go here tons if it was good. read more

I am 100% disabled and unable to wear a mask.I was treated very rudely by the manager even tho I informed her according to city/county/and state regulations I am exempt from wearing a mask.I never have this problem in other chipotle stores.Will not return or reccomend this location. read more

This review is for the ATHENS, OH Chipotle only: I dined in about two months ago, while I was in town for a shoot. I had never been inside a Chipotle before this. The decor, while minimalist, was nice and clean. The three employees were extremely helpful and friendly, chatting with me as we got my order together. Chicken soft tacos to die for! The salsa was divine! I put it on par with the sit down Mexican restaurants I've been to, not 'fast food'. Then, to top it off... As we were checking me out, the wonderful employee comped my meal! He wanted to insure my first time at Chipotle was memorable.... It was. I have eaten at several other Chipotle in my area and none have compared to the atmosphere or quality of food. Thank you Athens! read more

Chipotle Mexican Grill - Mexican Near Me - Athens, Ohio

Very good. Dont get this very often because it's not conveniently located but is consistent and fresh

I have had the worst experience at this Chipotle especially with the young woman with redish/pink hair. This particular experience was during a dinner rush. The entire staff was seemingly on edge, however this girl was just rude. She told he coworker that the people around the register needed to "back the (explicit) up." She then went on to tell the people waiting that "crowding the register will not make your food come faster." They were simply waiting for a side tortilla. She then had the worst attitude when I asked for a bag of chips. I will NOT be coming back if she is working there. read more

If you've been to a Chipotle and loved it then this location will meet your expectations. The food is always hot, fresh, and delicious. The staff is friendly and I've never been disappointed. read more

The worst Chipotle I have ever experienced. They are always running out of toppings. One time I scheduled an online pickup and they were out of half of my bowl so I only received chicken rice and cheese. Needs better staff and preparation. read more

I have been here many times and asked for a veggie bowl because I am vegetarian. Today after the gym I wanted chipotle so i ordered it online and didn't see them make my bowl. When I got back home I was eating my bowl and noticed there was a piece of chicken in my bowl. I was very upset by this because I have been a vegetarian for awhile now and only ask for the veggies. read more

This chipotle sucks. I have experience with expediting orders for online pickup and it is never this bad. My order said it would be arriving at my residence 45 mins ago. I have been in contact with the delivery driver and they have said it is on Chipotles end for the long wait. read more

Nice place but not very cheap. Quality ingredients make up for the prices. 3 people $30+ ! Very cool college vibe and loud rockin music! read more

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Quick, easy, tasty fresh food for a competitive price. I live 3 hours away, and it was a full meal that was as fast as a fast food restaurant. The service was quick and responsive, and was welcome to newcomers. The staff was sweet and had a genuine smile smile. Great stop for college kids and foreigners. Beautiful! read more

The food is delicious service is good. The new takeout line is designed well. It is nice to have your own line to walk up to and get your to go order. read more

i work at a chipotle restaurant and this one is the worst i've ever been to!!!! they lied about being out of queso, the chicken is undercooked and in bigger than normal chunks, the rice is hard, they did not follow portions whatsoever, (barely anything in my bowl) and they didn't even make my quesadilla correctly. the tortilla was so soggy and not crispy like it should be. i threw my quesadilla outside to the birds so it wouldn't go to waste completely. the only good things were the pre-packaged foods!!!! never going to this chipotle again! pissed. read more

You are going to wait at least 30 minutes to get your food here. I hate posting negative reviews but we ordered via the mobile app hoping to save time waiting in line, but the cooks are so overwhelmed with the long lines that mobile orders are an afterthought. Kind of ridiculous read more

I have tried chipotle in several places inside USA but i have never seen a store like this one. The store in Athens is clean, and well organized. The staff are very friendly. The food is delicious. read more

I'm a regular at Chipotle restaurants all over southern Ohio. Though the food is consistent (and delicious) across all of the different locations, the service most definitely is not. It is understandable that this location is busy due to its popularity on campus amongst college students, but I've had too many negative experiences here to justify it with their foot traffic. My online order experience has been horrific. I have attempted to use it to save time in between classes and work lunch breaks, but every time I show up, usually 5 minutes later than when I asked for it to be ready, they don't even have it started yet. On top of that, I've stood in front of the register waiting to even be addressed for 5-10 minutes before being able to say I had an online order that they then have to spend an additional 5 minutes preparing. What makes this all worse is that when I have arrived and my order was ready, it has always been wrong or missing something. The staff seems extremely short-handed and disoriented. They are always hurling things into bags and asking questions quicker than you even have time to think of an answer. It truly feels like you are being pushed right out the door as quickly as you walked in through it.. It is a very impersonal and awkward experience. One of my least favorite things about this location is that a few staff members who have made my burrito have made them so full they've burst open. They didn't offer to double wrap and many times I do not see it happen, so I am left with a burrito that is broken and must be eaten in a bowl with a fork. If I wanted a bowl, I would have ordered a bowl! I've been to other Chipotle locations at peak dinner times in places like Chillicothe and Columbus, and they have all been very friendly, efficient, and never late on my orders. I am highly disappointed in this Chipotle location. read more

Stopped in Athens, OH, for lunch while on a family trip. The service was horrible, I am quite disappointed with Chipotle for accepting such unprofessional employees. They overcharged my order, ringing me up for the wrong items, and instead of correcting it on my credit card, they provided cash from the drawer. I left with my to go order to have the family eat outside by the car before embarking on our trip again (Covid19 meant chipotle was only allowing pickup/to go) and had to return twice because they did not provide utensils for our bowls or any napkins. They were abrupt and rude to me while ordering and to my 9 year old, where my 9 year old asked if we could not return there ever again, to which we readily agreed. Terrible service. read more