LUCAS is the best employee of a chipotle I've ever encountered! You rock. Give this guy a RAISE!

I ordered a chicken bowl and there was hardly any chicken in it. The beans were super runny and I asked if the white cheese sauce was spicy and the guy who made my bowl had like no personality said it wasn't spicy and it was . They had extremely loud horrible Halloween music on! The Food was terrible and WAY OVER PRICED! My husband and I will NOT be back! read more

05/06/26 Pretty much the same comments as my last visit with a couple of exceptions: * I am not a "karen," but if a guy is going to wear a beard, Health Code says it has to covered with a beard guard. The same goes for longer hair on the serving line - hair net. * I again want Barbacoa on my bowl. The kid goes to fish out about 2 ounces of meat that has been sitting in the pan under juice for who knows how long. He comments "I think that I can get another serving out of this..." My reply is "no, check the other line and please do it correctly." He does so and comes back with a more than adequate serving. Please monitor and restock the lines in advance of needing to do so. THE CUSTOMER SHOULD NOT HAVE TO "THINK" OR OTHERWISE MANAGE THE EMPLOYEE! * And lastly, the Fajita Vegetable pan was completely empty...just like last time. I gave up and decided that I didn't want them anyway. On a positive note, the tables in much better shape from a cleanliness standpoint. But for now, I am done. I realize that costs are sky high for labor and product, but I can do better elsewhere. (NOTE: Someone from the store replied to an earlier review to "make amends." That is not how I do a review - fair and without influence. By reading the words here, it should be easy to see where corrective measures can be taken.) read more

Very disappointed in customer service today . I placed an order on the Chipotle app . I had a rewards to redeem for free side of guacamole . Unfortunately the app wouldn't let me apply it for whatever technical glitch . But I still place my order for pickup . When I went to get it I showed them the QR code for the free guacamole they scanned it and told me I could only use it on an order !!? . I said I placed a $14 order I just want to guacamole . Now mind you all they had to do was give me a little cup of guacamole and that would have been it . But rather than make the customer happy whoever the manager was on duty said they couldn't do anything for me . I responded so I just lose the reward ? She just walked away and didn't acknowledge me . read more

They skimp out on portion sizes like they're paid to for it. I paid for a bowl, not 2 fork-fulls read more

Chipotle Mexican Grill - Pathetic! - Mexican Near Me - Adrian, Michigan

Very stingy with portion sizes, asked for extra rice in my bowl, and the lady did not even give me a full scoop. The rice was completely full in the case. Was willing to pay for more if that's what was needed. Just didn't want a stingy dinner after working hard all day. read more

Worst chipotle ever. Staff not knowledgeable about proteins. I was there at a slow period and no chicken. Guy before me orders double steak get charged for single, I ask for extra cheese and told "we have to portion it". Food not fresh prices higher than other chipotles. Bad bad bad. read more

I can see why this place has less than 2.5 stars, awful service, management who lies and bullies customers after proving the worse service possible. Absolutely disturbing and disgusting; the GM should do an investigation as portions, service and cleanliness are not up to par. read more

Chipotle Mexican Grill - Mexican Near Me - Adrian, Michigan

Tables were dirty and the one employee I spoke with was super rude. I left without food because they would not consider my allergies and when I asked them if I could swap a tortilla out for rice they said no. I previously called corporate who said this was fine. The employee told me corporate isn't there and therefore they don't care. I love chipotle but I don't want to be treated like this. read more

Easily the worst Chipotle I've ever been to. Every table was filthy, the staff acted like customers were an inconvenience, and the portions looked like samples instead of meals. If you're trying to spend full price for half a burrito, this is the perfect place. Honestly, if you're not hungry, you'll leave satisfied -- because you won't get much anyway. read more

Chipotle Mexican Grill - Everything is filthy - Mexican Near Me - Adrian, Michigan

Always out of everything whether you go early, mid day, or late. Staff doesn't stock items they just tell you they're out.

I have gone to this restaurant 3 times in the past month, and they are always out of peppers and onions. Also, the rest of the food looks dried out. I walked into their today at 1800 and again no peppers and onions and the food looked dried. I am looking at the manager in there and he did not do a thing when I asked about them again. I will not go there anymore since they cannot keep food on their line. I hope we can get a restaurant in there that always has food ready to give to the customers and feed them. Poor management in this one. read more

Not good. Rice was hard. Every time I get food at this location in Adrian, it's terrible.

Visiting my brother and sister in law. We both did online orders. Mine on the app and she did hers through the website. That seemed normal but when we got to chipotle they gave me two bags full and all I ordered was 2 kids meals and a keto salad for me with chips and guacamole. I found it off that I had two full bags. So I had to get everything out. I was missing girls chocolate milks and then had 2 extra kids meals and a burrito bowl and 2 large chips. None of these were my order. Service: I tried to mention to the worker putting the online orders together that I didn't have drinks and didn't think it was my order and she yelled the drinks are in the bottom (but they weren't) Then my sister in law didn't have her full order. No kids meals or her entree. But she had her chocolate milk. Hum so we figured out I was given hers as well. Anyways it was all a cluster. Luckily we were together so we figured out they gave me part of her order but we still had to talk to the worker again to get my kids drinks which she wasn't happy about. Also everything was on the hot spicy side. Overly spicy. I don't know if Michigan likes it like that but in Ohio the food isn't so spicy that it's inedible. My girls wouldn't eat their guacamole because it was so hot. Also I couldn't help but notice the overflowing trash cans and empty utensil containers. It just seemed very poorly managed. read more

Stopped in for the second time this week with hopes of getting actually what I wanted. Staff was polite and there were plenty of them standing around. Over all the dining area and kitchen are both messy and I'm sure undesirable if I really paid attention. We were told they had no cheese or queso. Earlier in the week it was no rice sour cream and hardly any chicken. Oh and don't expect chips if it's after 8pm. Today is no. Cheese or queso. I started a bowl with some rice and half a scoop of chicken. I asked for a bit more and was told that would cost me double. Double you say for another half scoop of chicken. $9.00 Why should I bother. My $9 meal just turned $18 just so I could actually have something to eat. That's where it ended. I let them keep my half a bowl of chicken since they have no cheese, queso and probably or chips either. Hopefully they will eventually find someone that can manage this place as it has some potential. If you were thinking this would be a good stop it's not. Keep driving and check out Culver's down the street. read more

This is the worst managed restaurant in and by far the dirtiest employees just stand around and never whip tables or empty trash their prep counters are absolutely disgusting read more

Didn't put enough chicken or rice, feeling hungry and disappointed. Chipotle do better read more

Chipotle Mexican Grill - Does this look like a meal to you.... not what I was expecting, $7.35 for this? Disappointed - Mexican Near Me - Adrian, Michigan

The website given by so called concerned management just leads to a "place an order" at the restaurant. What a disaster!

We had a terrable encounter at this chipotle. The chips where stail and we found a hair in our queso would not recommend.

The store was filthy and the customer service was terrible. They were not at all busy and the employees were just standing around even though they were running out of food items and the store clearly needed to be cleaned. read more

Always out of ingredients. Should not charge for chips as a substitute when you're out of hard shells

Always my go to place as a college athlete if I need a quick meal. I have a basic order, so most of the time it's always done right. The cashiers are always great, and the people who make my meal are usually good too. Although I had one instance where I went to get a meal, and the worker misheard me and added a side I didn't want. I told him I didn't want this side but he just insisted I keep it on there and get it for free instead of him remaking my burrito. I tried multiple times to get it remade but he wouldn't do it. Otherwise I have good experiences and the restaurant is always a nice place to sit down and eat. read more

THIS WAS THE MOST DISGUSTING RESTAURANT IVE EVER BEEN TO!!! I want a full refund! Food was disgusting and cold, they were out of almost everything, and the restaurant was completely trashed everywhere you look... the dining area looked like a tornado had gone through, and the galley where they served the food was even worse! The ingredients did not look fresh and they were rolling burritos on a dirty counter, cross contamination everywhere and food not kept at correct temperatures! I saw cooked chicken on the counter not being kept hot for the entire time I was there. I will never go back! A complete waste of my hard earned money. read more

Might be the slowest fast food place in Adrian, even when there is no one in there they can't even get a Mobile order out on time.

If you order meat you do not want vegetarian and Vice verse. It matters. They are sloppy with very poor customer service. Very poor customer service. read more

Do NOT order online. If you give them the chance to read they WILL mess your order up. Don't know why I kept giving them (way too much) money over and over but every time I have ordered either the rice is undercooked, the food is cold, or I'm given someone else's order entirely bc the worker was messing around with their friends while putting the food in a bag (extra annoying for anyone trying to track macros/get enough protein in) I repeat, the only way they'll get your order right is if you're right there watching them do it read more

Have had issues at this location prior but thought I would give it another chance !! Never again. food good just service horrible ( last time 4 staff members sitting eating together while line was to the door ) not to mention it was during dinner rush. Only two staff helping one doing food and one ringing up orders .. this time had several sides / plus ordered for several and could not have bag to put everything in was told for online orders only ... read more

Don't order through DoorDash!!! I ordered 1 burrito bowl and 2 burritos and chips + guac. Only got the burrito bowl and it wasn't even what i ordered. It was just lettuce and a bowl. read more

Awful, worst chipotle around, first, they close at 5 on sundays.. what food place closes BEFORE DINNER. Second, half the time you can't even go inside to order it's online only, but you won't find that out UNTIL YOU GET THERE so then you have to wait to order online and wait for your meal. Absolutely awful management, chipotle should redo everything about this location. read more

do not waste your money have not been back over a year food is never good ans always old food cold

The staff here has always been extremely nice and have exhibited great customer care to the point of walking around the seating area and asking customers if they were enjoying the food and if they needed anything. A very impressive location in that regard. The food is the same quality as all the other locations. read more

Chipotle Mexican Grill - Mexican Near Me - Adrian, Michigan

Ridiculous serving sizes especially from the guy that works there over lunch. 1/3 the amounts you get anywhere else! read more

Chipotle Mexican Grill - The guy that works here over lunch time most of the time is ridiculous with his serving sizes. I tend to get a half empty bowl mostly. - Mexican Near Me - Adrian, Michigan

Food is OK the last three times I've gotten it The chicken has Been raw in the center and the outer part has been burnt to a crisp and they never listen to what you want on your item which caused an allergic reaction with me read more

Always great service, consistent food. You know what your getting and I love that! Happy to go here, always!

Employees need a burrito rolling lesson and bad!! Food is generally fresh, but the safe bet is to get a bowl.

I have totally changed my mind on this place. So much better than when it first arrived. I'm in love with the veggie burrito bowl. I love that you get guac for free with the veggie bowl. Soooo good. read more

Gosh, that's one hot mama! The service was fantastic, the employees were personable, and every ingredient was prepared fresh! read more

Well sometimes it's good. But more less it's pretty rough. Try to give benefit of the doubt. But last two times haven't been that great. One time our kid wasn't on right for the cheese and it spilled all over and then this time half the bowl was fallen to the side and it was cold. And the worker tried telling me my order was for door dash even tho my order said pick up and they don't even deliver the to my residence read more

Ok in a pinch. I love the idea of what chipotle is : healthy mexamerican food. Unfortunately the portion vs price is ridiculous and makes chipotle an emergency option only. The food is ok with a tendency towards over salted. Way too many authentic , dank Mexican restaurants in our are. senoritas for one!! read more

When I say this place gets 5 stars, I'm not saying it's my all time favorite place ever in the world. I'm saying this is the best you're gonna get if you live in Adrian. Because your only other option is greasy fast food, or microwaved rip-off food from chain sit-down restaurants. Beef & I do come here all the time because it's not practical to drive 40+ miles every time you feel like going out for something decent to eat. read more