They asks you to pay your potential out-of-pocket costs upfront, before seeing the doctor. Then if…read moreit turned out that you overpaid, good luck getting your money back.

Saff is so completely rude and purposely does not answer calls. Just to then return them and be so…read morenasty on the phone and refused to let me speak to ANYONE but her. This office will be closed soon I am sure unless they do something about the staff.

This review is for the Hoboken Office. I would NOT recommend this office at all. Do yourself a…read morefavor and travel into the city for gastro care. This is mostly due to the administration running the office more so than the doctor himself. That's because unfortunately, I never got to meet Nayar. On my first appointment he apparently had an emergency procedure so I agreed to meet with his nurse practitioner instead. She ordered tests, which I took at a third party lab and paid for, but then I never heard back from anyone about the results or followup appointment even though they said they would. When I called about the results I found this office uses an unprofessional third party concierge service and CarePoint hotline that both act as gatekeepers for this office, so you cannot get ahold of anyone in the actual office without going in in person. The concierge is dishonest, at one point they even forwarded me to a telemarketing number instead of a real contact number. After calling multiple times, the person on the other end gave me numbers twice that were fake numbers or telemarketing numbers, basically playing games. One was to a random office in Jersey City and the other one was to a telemarketing company that tried to sell me a medical device as soon as I said hello on the phone. I tried to reach Nayar's office again and explained to the concierge that the numbers I was given the last times were not right and they said they'd leave a message with the doctor and someone would call back. Of course no one ever called back and I doubt they relayed any message. I also called the alternative number, which went to CarePoint concierge who said they'd relay the message to the doctor/office to call me back, and of course no one ever did. I doubt either concierge even relayed the message, even though they pretended to ask me for my information. Either that or the office just didn't bother to call back. They make it easy to call and make an appointment and become a patient (that's a different extension), but after that if you need to reach the office extension they play games, and you get lost in the system and the unprofessional third party outsourced concierges who are just there to run you around and prevent you from reaching the office line. I did not trust the office or the dr after that and will take my test results to another doctor in New York. I literally never heard from them again. Have no idea what my results mean (as some came back as abnormal) or what treatment is needed. Will be taking the results somewhere else. Finally, do your research before getting involved with CarePoint. I wish I had. They are apparently notorious for poor administration and billing practices. Check the reviews.

Had a procedure done this week with Dr. Nayar. I couldn't have asked for better service or a better…read moreexperience. He and his staff were very professional and made the process as simple and painless as possible.

Dr. Viksjo is very patient & answers all my questions. Never rushes me…read more Also a very pleasant office staff. I highly recommend this practice & Dr. Viksjo.

I've had multiple visits to Dr. Arun Matthews' office and for various procedures, and every…read moreexperience has been excellent. The entire staff is professional, friendly, and truly cares about their patients. From the moment you walk in, you're made to feel comfortable and well taken care of. Dr. Matthews is knowledgeable, patient, and takes the time to explain everything clearly. I always leave each visit feeling reassured and confident that I'm in great hands. I'm so grateful to have found him and his amazing team. They make what could be stressful experiences feel calm and positive. I highly recommend Dr. Matthews and Advanced Gastroenterology to anyone seeking compassionate, expert care.

This place is amazing. They're always friendly. They're always polite. The receptionist has been…read morethere for a very long time and if she retires in five or six years, I would like to apply for her job. Remember me, Kim Woods Hillside, New Jersey thank you so very much ladies and gentlemen, you're the best.

Excellent facility, clean, staff is competent, helpful & caring. From entering to leaving was…read moreunder 2 hours. Everything from the paperwork, the care before, the procedure & the aftercare flowed smoothly and on schedule. This was my 2nd time there (previously in 2015), again for a Colonoscopy done by Dr. Sachan Pavan. My husband had Colonoscopies done there in 2014 & 2019 and was equally pleased with his experience there.

Went there as the driver for my partner's endoscopy. Initially the appointment was at 11am, he got…read morea call about a week before the procedure asking if he could change to noon...then a few days before they called again to switch it to 1030am. We were accommodating to both time changes. Got there 15mins early for the appointment.The door has the name of 3 people which seems weird. Nobody at the front desk and the names of the doctor's diplomas on the wall didn't match the doctor's name in the paperwork. Double weird. When we got there, 2 other people were ahead of us. The one woman said her appointment was at 9:30am - she didn't go in until 11am. No one was manning the front desk and there were no updates as to why it was an hour and a half past the appointment time and still NOTHING. Eventually a woman came by at 11:45am and doled out paperwork to the three people waiting (all of whom's procedure times were past due). Finally at noon we gave up and had to leave, since we both took half days off from work and at that rate by the time the procedure was over we probably wouldn't be out of there til 1:30pm. Seems like they deliberately overbook - maybe hoping to get people to cancel and pay them $75? Very unprofessional and honestly put a horrible taste in partner's mouth for their skills to do the procedure also.

I can't say enough good things about this GI practice. From the moment I walked in, the office…read morestaff was welcoming, professional, and incredibly organized, which immediately put me at ease. Scheduling was smooth, the wait time was minimal, and everyone I interacted with was kind and attentive. The doctor herself is exceptional -- knowledgeable, patient, and truly invested in her patients' well-being. She took the time to listen carefully, explained everything clearly, and never made me feel rushed or dismissed. I recently had an ultrasound done at the office, and the entire process was handled efficiently and professionally, with clear communication throughout. I'm also being treated here for reflux and ongoing stomach issues, and I finally feel like I'm in capable hands. It's refreshing to find a physician who combines medical expertise with genuine compassion. If you're looking for a GI doctor who is thorough, caring, and supported by an outstanding staff, I highly recommend this office.

the doctor was great but when comes to staff forget it ATTITUDE ALERT... very rude and no patienceread more

He seems like a caring, compassionate Dr but he has no time management skills. I saw him in Sept…read moreand still have no results, a month later. And his staff is not worth dealing with. Katie is professional, kind and helpful but I found Lucy to be utterly nasty every time I had to deal with her. If his inability to organize his time was not enough to make me go elsewhere, her attitude sealed the deal. Definitely not worth the hassle.

This is one of the worst doctor that i ever been too ever:: and i had been a patient for a long…read moretime there and it so bad in there and his staff is so rude i just never seen anything in my life he is just so money hungry,,his staff gave me a hard time over a bill which i didnt owe when Plumser was in the other room he did;nt even take the time to talk to me about the matter when he knew i was there just a coward,,,,just not a good Doctor and his staff omg rude and like robots please stay away or you will see for yourself ,,i even had my family going there and he did the same to them,,,very unprofessional very sad,,,,,K