Front desk has no proper phone etiquette, once they pick up the phone and answer they respond with…read moreyes can I help you? As if it's a bother for them, even in person the front desk is bad. The nurse or medical assistant that first came into the room I had asked her questions and instead of telling me she may not have the answer or to ask the Dr she ignores me but proceeds to ask questions for things she needs to fill out. When I leave a message for the Dr to contact me they don't listen to what I say and put what they want. Then when days go by and I ask why the Dr hasn't called me the front desk tells me well he's busy. The doctor is too busy to contact his patient ? Overall the Dr I met was great but after noticing these things is making me feel like this place may not be it.

Dr. Modi was engaging , precise, knowledgeable explaining in layman terms with empathy. I recommend!read more

This review is for the Hoboken Office. I would NOT recommend this office at all. Do yourself a…read morefavor and travel into the city for gastro care. This is mostly due to the administration running the office more so than the doctor himself. That's because unfortunately, I never got to meet Nayar. On my first appointment he apparently had an emergency procedure so I agreed to meet with his nurse practitioner instead. She ordered tests, which I took at a third party lab and paid for, but then I never heard back from anyone about the results or followup appointment even though they said they would. When I called about the results I found this office uses an unprofessional third party concierge service and CarePoint hotline that both act as gatekeepers for this office, so you cannot get ahold of anyone in the actual office without going in in person. The concierge is dishonest, at one point they even forwarded me to a telemarketing number instead of a real contact number. After calling multiple times, the person on the other end gave me numbers twice that were fake numbers or telemarketing numbers, basically playing games. One was to a random office in Jersey City and the other one was to a telemarketing company that tried to sell me a medical device as soon as I said hello on the phone. I tried to reach Nayar's office again and explained to the concierge that the numbers I was given the last times were not right and they said they'd leave a message with the doctor and someone would call back. Of course no one ever called back and I doubt they relayed any message. I also called the alternative number, which went to CarePoint concierge who said they'd relay the message to the doctor/office to call me back, and of course no one ever did. I doubt either concierge even relayed the message, even though they pretended to ask me for my information. Either that or the office just didn't bother to call back. They make it easy to call and make an appointment and become a patient (that's a different extension), but after that if you need to reach the office extension they play games, and you get lost in the system and the unprofessional third party outsourced concierges who are just there to run you around and prevent you from reaching the office line. I did not trust the office or the dr after that and will take my test results to another doctor in New York. I literally never heard from them again. Have no idea what my results mean (as some came back as abnormal) or what treatment is needed. Will be taking the results somewhere else. Finally, do your research before getting involved with CarePoint. I wish I had. They are apparently notorious for poor administration and billing practices. Check the reviews.

Had a procedure done this week with Dr. Nayar. I couldn't have asked for better service or a better…read moreexperience. He and his staff were very professional and made the process as simple and painless as possible.

Dr. Viksjo is very patient & answers all my questions. Never rushes me…read more Also a very pleasant office staff. I highly recommend this practice & Dr. Viksjo.

Front office personnel very efficient and personable. Dr Matthew was excellent. He discussed…read moreresults of exams and explained everything. He is very easy to speak with and takes time to discuss all relevant issues. He makes us very comfortable. A true professional.

This place is amazing. They're always friendly. They're always polite. The receptionist has been…read morethere for a very long time and if she retires in five or six years, I would like to apply for her job. Remember me, Kim Woods Hillside, New Jersey thank you so very much ladies and gentlemen, you're the best.

Excellent facility, clean, staff is competent, helpful & caring. From entering to leaving was…read moreunder 2 hours. Everything from the paperwork, the care before, the procedure & the aftercare flowed smoothly and on schedule. This was my 2nd time there (previously in 2015), again for a Colonoscopy done by Dr. Sachan Pavan. My husband had Colonoscopies done there in 2014 & 2019 and was equally pleased with his experience there.

the doctor was great but when comes to staff forget it ATTITUDE ALERT... very rude and no patienceread more

I can't say enough good things about this GI practice. From the moment I walked in, the office…read morestaff was welcoming, professional, and incredibly organized, which immediately put me at ease. Scheduling was smooth, the wait time was minimal, and everyone I interacted with was kind and attentive. The doctor herself is exceptional -- knowledgeable, patient, and truly invested in her patients' well-being. She took the time to listen carefully, explained everything clearly, and never made me feel rushed or dismissed. I recently had an ultrasound done at the office, and the entire process was handled efficiently and professionally, with clear communication throughout. I'm also being treated here for reflux and ongoing stomach issues, and I finally feel like I'm in capable hands. It's refreshing to find a physician who combines medical expertise with genuine compassion. If you're looking for a GI doctor who is thorough, caring, and supported by an outstanding staff, I highly recommend this office.