Recently my chimney was damaged from a storm on December 19th extremely high winds and heavy rain,…read morethe wind was so strong it lifted the metal insert in my chimney and removed it w/ the bricks still attached. I immediately took to the internet to find a high-quality specialist w/ a 5* rating and reviews to back it as I had installed a high-quality metal roof installed 8 years ago by interlocking roofing at the time the cost was $ 35,000.00 now that same roof today would cost approx. close to $ 100,000.00 so I needed a professional with knowledge with working w/ a metal roof that looks like slate. and wanted to do the proper assessment of damage cost etc. prior to placing a claim w/ my insurance company. As that would give me a good idea of cost repairs what would be involved as it would be a lot different than dealing w/ your normal asphalt roof where they could just go up on the roof where in this case you cannot. You would either need a lift or specialized staging set up as that come at a higher cost. in order to not compromise the integrity of the metal roof and to avoid liability, so I needed to do my do diligences in getting the right company to assess and do the job once the claim was put in. Because it was the weekend, I filled out the information online and in less than a 1/2 hour, I had a response from Brian from Safe Sweep Chimney. Extremely professional and set up an appointment on the 30th of December to come out and assess the damage. Now I had a professional I then went online and filed my claim w/ Amica who I have had for many years and are the Best of the Best when it comes to insurance companies, after filing I was notified that I was assigned a claim representee, and a claim person would be coming out on the 31st of December, so now I have done what needed to be done. Now as stated Brian showed up like he said he would at the time he had stated and was here for well over an hour did a complete assessment, cleaned the chimney and the fee was very reasonable of $ 300 as stated during our first conversation. and wrote up a report in his findings. During his time at my home Brians communication was in terms that I could understand and the process that would need to take place, and yes, a specialize staging company would need to come out and set staging w/ stairs in order to not compromise and damage to my roof but also for the safety of his employees. and the roof would have to be tarped to avoid any scratching etc. Brian also asked me if I had ever had the chimney ever cleaned, I told him no, that I had been told back when I purchased my home back in 1978 that because I didn't have a fireplace it was necessary, that may have been the case back then only to find out not to be true, to my surprise. the cleaning the chimney is one of the things Brian insist should always be done regardless this way it ensures the integrity of the bricks and shows if there are any cracks etc. that can be repaired that can avoid any future expensive cost down the road and avoid any carbon monoxide from seeping into your home. This to me is what sets Brian apart from other his willingness to take the time to educate someone like me of the dangers that could arise, as Brian put it, though it is a costly repair that it's his job to make a homeowner aways of any hazards that could arise in the future, regardless of whether I went with him or not, That was all I needed to hear, I was relieved in knowing that hiring Brian would be another one of those best asset's I would be investing in knowing the job for one would be professional, two I would never have to worry about it again at least not as long as I remain in my home. one of the best choices I could have made by doing my homework and not just hiring anyone, and the second-best thing I ever did was having one of the best insurance companies to protect me with my Home, and Auto and Liability Insurance, Amica I could be happier w/ my decisions and I urge anyone looking for reputable insurance company, reputable Chimney expert call Brian, at Safe Sweep Chimneys as well as Amica, oh one last thing to Brian's credit, who in today's world does this. Brian made it a point to call me the next day to see how I was doing, knowing how frazzled I was and to insure me everything would be alright. but was more concerned about me as a person. Sure, made me feel a lot better. I can only say Thank you Brian, so much appreciated the time and care you took to spend w/ me the day of my crisis. Joseph St. Jean

Brian Burkhead and his sons did a great job- from the initial call to setting expectations to…read morearriving on time and finishing with a superb clean up as if they were never here. It was great to call Safe Sweep Chimney and have the owner pick up. Brian and his sons were very respectful of our house. He showed me the camera footage from his top to bottom flue inspection. He gave a couple of price quotes depending on what we wanted to do. In the end we got the chimney cleaned and inspected for $300. We decided to close/cap it for $200. 5 star experience!

Great service and very informative when buying a stove, but hard to get them on the phone sometimesread more

Great design and attention to detail! Craftsmanship is excellent!…read more Not only was the fireplace install done very well, but also the work to run the gas line, electrical, and external exhaust! The mantel (stone) was cut to perfection, and it beautifully accents the fireplace. Measurements had to be perfect for the install to fit as we intended (TV hung above fireplace) -- and the measurements were spot on! Finally, Morgan and company were very accommodating to our schedule, as we are in the process of moving into our new home! I highly recommend!

A wonderful experience from my first phone call to the installation of my first chimney cap. I…read morecouldn't be happier!!!! Thank you everyone.

Sandwich came out to replace the chimney for our hot water heater. Their reputation preceded them…read moreas they came highly recommended by several people in town, including our property manager. They installed the replacement beautifully, for a reasonable cost, with great communication, care, and integrity. Can't recommend this small business enough. Thank you!

This is a company no one needs to deal with. He was asked to diagnose a leak in my gas fireplace…read moreflue. After first charging $150.00 for a "review" of the fireplaces in my home, he concludes that the storm collar is causing the leak into my firebox. He charges me $250.00 for this and, after several weeks, I note that the water is continuing to leak. I call him out again and he decides that, now, the cap should be replaced. I called again after hearing the water dripping and he now decides that he had advised me at the first meeting that the cap needed replacement. This is a blatant untruth and the invoices don't support that he so advised me of this. Any reputable business would have so noted this on any invoice for work performed. When I so advised him of this, his only reply was to hang up the phone. If he had, at any time, advised me initially of the need to replace the cap, I would have done so and not even bothered with the collar as it wasn't the cause as I have, unfortunately, came to discover. This company doesn't have the expertise to properly diagnose a prob lem even though the owner touts his 38 years of experience. Stay away!

I can't believe I even entertained the thought of having Falmouth Chimney Sweep do work on my…read morechimney after we hired them for a sweep. They came, swept our chimney (for an absurd amount of money), and left telling me they'd send me a quote in 2 weeks for the work needing done on our deteriorating chimney. This was in September. Good thing we just had a new furnace installed that spring because they didn't get a quote to me until the following March for the entire job. The quote seemed really high, though I'm not a mason or chimney person. When I called to schedule the repairs that summer, they told me they were already booked into the fall and would be pushing getting it done if I didn't schedule an appointment soon. I should mention, they wouldn't even let me schedule an appointment until I had signed an agreement and mailed it to them with a 50% deposit. In the meantime all the people I had talked to who had work done by Falmouth Chimney all complained that they nearly ruined their chimney during the sweep. We ended up asking a local paving company if they had any recommendations for mason work and found someone who came highly recommended and quoted us nearly $1,000 less. And showed up to do the job one week later.

We used All Cape Chimney Sweep last winter and the owner and helpers/staff were exceptional…read more (Unfortunately, they are quite busy; therefore set your appointments up early for the winter season, or simply be repaired- they are worth the wait for the level of work they perform.

Showed up on time, wore masks and they were courteous. It is hard to find someone that will even…read moreshow up these days . I would definitely recommend this company to anyone who needs an honest, reliable company to do the job.

Great communication, quick scheduling & very professional. The cleanings were very thorough. Would…read morehighly recommend and use again.

Let me start off by saying that Dan and the Advance Chimney crew are AMAZING!…read more We initially brought Dan out to assess our wood pellet stove in our new home that hadn't been kept up by the previous owner. We had such a pleasant experience with Advance Chimney with the assessment, cleaning, and reinstallation of the stove; so much so that we asked Dan if he could revamp the area where he reinstalled our wood pellet stove to give it a more fireplace feel. After taking him up on his recommendation to pick out materials from a local concrete supply store, Dan picked up our materials and returned to the house within a month to install everything. The finished product was EVERYTHING that we had imagined! (See photos attached!) In working on several projects in our home over the past couple of months, we've had interactions with A LOT of contractors and workers. I have over a decade of experience in customer service, so I tend to be a tough critic. Some experiences have been awful with folks having no regard for our time, space, or not delivering on what was promised to us. Dan has been the complete opposite. He's such an awesome person to work with and has been so patient. He's taken the time to answer all our questions (this is our first time operating a wood pellet stove) and demonstrate the use of the stove on more than one occasion. He and his staff are kind, helpful, respectful, and an absolute pleasure to be around. They came when they were scheduled and we received a reminder for the appointment. He also laid down protective materials on our newly refinished hardwood floors while completing the work and kept noise at a minimum as he completed the job while we worked remotely in another room. I cannot thank these guys enough for bringing our vision to life!I can say with complete confidence that Advance Chimney has gained a customer for life. If you are in need of chimney/fireplace/wood stove services, please save yourself some time and look no further - Dan and his crew have you covered!

Installed new wood stove pipes, since the old ones had corroded along with a very difficult new…read moredoor handle install. They did an excellent job, better than the original install.Overcame difficult mechanical issues without a fuss. Very nice guys and reasonable pricing I can highly recommend them.

I made an appointment for May 8, weeks ahead of time. I asked for a chimney sweeping and an…read moreestimate on a chimney cap. I drove down from Boston area to meet him when he came to the house. He never showed up. They never called to cancel. Finally I canceled by text that evening, and subsequently, received multiple nasty, hostile, insulting texts from Courtney. He called me stupid....it was raining out and how could he do waterproofing.... which I NEVER asked for. He said he bought a chimney cap and now he's stuck with it. He bought it without consulting me and without a price estimate.I would recommend finding someone else. Very shady business practices.

We bought our cute cottage in 1992. Getting it ready for winter and cozy nights in front of the…read morefireplace, we called Top to Bottom to come by and clean/inspect it. Doug gave us the bad news, our chimney had severe internal cracks. He suggested we call our insurance company, which we did. They came by and inspected, and surprisingly found no cracks! I called Doug and gave him the news. He immediately insisted we call the insurance company and have all parties convene on site for a mutual inspection. He was so insistent, so I coordinated the effort. Top to Bottom came prepared with video camera, lights and ladders. It took no time at all for the insurance company to agree, there certainly were cracks and the chimney was unsafe to use until fixed. And they agreed to cover the costs, even better! Top to Bottom had the work done in less than a week, just in time for the cold weather! We sold the cottage a few years later, bought a house requiring TLC. Again we called Top to Bottom, this time to convert our log burning fireplace to a gas log ensemble. We love it! I highly recommend Top to Bottom. They are conscientious, thorough, reliable and hard working.

I can not say enough about the owners of this company. From my first phone call they were so…read morehelpful in solving my chimney problem, they came on site, did the job, fairly priced, offered valuable advice, returned phone calls immediately and were helpful even after the job was done to advise me on my questions. Highly recommend!

We had water coming down to the basement.ken from old time chimney sweep went up on the roof and…read morefound that the guy who rebuilt the chimney never finished the top of it. ken finished the flue and capped it. Very professional.took pictures of before and after. Hard to find a company with integrity. Honest and great quality work. I highly reccomend them

Hired him to top chimney as said he provides that service. Job was poorly done and I had to fill…read moretop course of loose bricks with mortar as chimney leaked worse than before the repair. Will not recommend or ever use again!!