Recently my chimney was damaged from a storm on December 19th extremely high winds and heavy rain,…read morethe wind was so strong it lifted the metal insert in my chimney and removed it w/ the bricks still attached. I immediately took to the internet to find a high-quality specialist w/ a 5* rating and reviews to back it as I had installed a high-quality metal roof installed 8 years ago by interlocking roofing at the time the cost was $ 35,000.00 now that same roof today would cost approx. close to $ 100,000.00 so I needed a professional with knowledge with working w/ a metal roof that looks like slate. and wanted to do the proper assessment of damage cost etc. prior to placing a claim w/ my insurance company. As that would give me a good idea of cost repairs what would be involved as it would be a lot different than dealing w/ your normal asphalt roof where they could just go up on the roof where in this case you cannot. You would either need a lift or specialized staging set up as that come at a higher cost. in order to not compromise the integrity of the metal roof and to avoid liability, so I needed to do my do diligences in getting the right company to assess and do the job once the claim was put in. Because it was the weekend, I filled out the information online and in less than a 1/2 hour, I had a response from Brian from Safe Sweep Chimney. Extremely professional and set up an appointment on the 30th of December to come out and assess the damage. Now I had a professional I then went online and filed my claim w/ Amica who I have had for many years and are the Best of the Best when it comes to insurance companies, after filing I was notified that I was assigned a claim representee, and a claim person would be coming out on the 31st of December, so now I have done what needed to be done. Now as stated Brian showed up like he said he would at the time he had stated and was here for well over an hour did a complete assessment, cleaned the chimney and the fee was very reasonable of $ 300 as stated during our first conversation. and wrote up a report in his findings. During his time at my home Brians communication was in terms that I could understand and the process that would need to take place, and yes, a specialize staging company would need to come out and set staging w/ stairs in order to not compromise and damage to my roof but also for the safety of his employees. and the roof would have to be tarped to avoid any scratching etc. Brian also asked me if I had ever had the chimney ever cleaned, I told him no, that I had been told back when I purchased my home back in 1978 that because I didn't have a fireplace it was necessary, that may have been the case back then only to find out not to be true, to my surprise. the cleaning the chimney is one of the things Brian insist should always be done regardless this way it ensures the integrity of the bricks and shows if there are any cracks etc. that can be repaired that can avoid any future expensive cost down the road and avoid any carbon monoxide from seeping into your home. This to me is what sets Brian apart from other his willingness to take the time to educate someone like me of the dangers that could arise, as Brian put it, though it is a costly repair that it's his job to make a homeowner aways of any hazards that could arise in the future, regardless of whether I went with him or not, That was all I needed to hear, I was relieved in knowing that hiring Brian would be another one of those best asset's I would be investing in knowing the job for one would be professional, two I would never have to worry about it again at least not as long as I remain in my home. one of the best choices I could have made by doing my homework and not just hiring anyone, and the second-best thing I ever did was having one of the best insurance companies to protect me with my Home, and Auto and Liability Insurance, Amica I could be happier w/ my decisions and I urge anyone looking for reputable insurance company, reputable Chimney expert call Brian, at Safe Sweep Chimneys as well as Amica, oh one last thing to Brian's credit, who in today's world does this. Brian made it a point to call me the next day to see how I was doing, knowing how frazzled I was and to insure me everything would be alright. but was more concerned about me as a person. Sure, made me feel a lot better. I can only say Thank you Brian, so much appreciated the time and care you took to spend w/ me the day of my crisis. Joseph St. Jean

We recently bought a home on the cape and wanted to have our chimney cleaned and inspected. Brian…read moreand his crew came and did a fantastic job. They covered my living room with tarps and left my living room spotless. The outside of the chimney needed more attention, and Brian gave me a few options which were reasonable. We picked a date and Safe Sweep showed up on time and chipped away loose stucco and repaired my chimney like new! I would highly recommend Safe Sweep Chimney. Karl H

We had water coming down to the basement.ken from old time chimney sweep went up on the roof and…read morefound that the guy who rebuilt the chimney never finished the top of it. ken finished the flue and capped it. Very professional.took pictures of before and after. Hard to find a company with integrity. Honest and great quality work. I highly reccomend them

I paid several hundred dollars for them to replace my wood stove pipes. From the first use, there…read morewere flames visible at the joint connections. Dan sent someone who caulked the stove joint. there were still flames visible at other connections; I spoke with Dan and he told me I could buy the materials and do the work myself. this was a shoddy and negligent installation. do not use Old Tyme; they may put your life and home in jeopardy.

Let me start off by saying that Dan and the Advance Chimney crew are AMAZING!…read more We initially brought Dan out to assess our wood pellet stove in our new home that hadn't been kept up by the previous owner. We had such a pleasant experience with Advance Chimney with the assessment, cleaning, and reinstallation of the stove; so much so that we asked Dan if he could revamp the area where he reinstalled our wood pellet stove to give it a more fireplace feel. After taking him up on his recommendation to pick out materials from a local concrete supply store, Dan picked up our materials and returned to the house within a month to install everything. The finished product was EVERYTHING that we had imagined! (See photos attached!) In working on several projects in our home over the past couple of months, we've had interactions with A LOT of contractors and workers. I have over a decade of experience in customer service, so I tend to be a tough critic. Some experiences have been awful with folks having no regard for our time, space, or not delivering on what was promised to us. Dan has been the complete opposite. He's such an awesome person to work with and has been so patient. He's taken the time to answer all our questions (this is our first time operating a wood pellet stove) and demonstrate the use of the stove on more than one occasion. He and his staff are kind, helpful, respectful, and an absolute pleasure to be around. They came when they were scheduled and we received a reminder for the appointment. He also laid down protective materials on our newly refinished hardwood floors while completing the work and kept noise at a minimum as he completed the job while we worked remotely in another room. I cannot thank these guys enough for bringing our vision to life!I can say with complete confidence that Advance Chimney has gained a customer for life. If you are in need of chimney/fireplace/wood stove services, please save yourself some time and look no further - Dan and his crew have you covered!

Advanced Chimney from start to finish has exceeded expectation - highly recommended! They worked on…read moretwo homes for me in Chatham and Orleans - which has "limited" chimney service choices - so glad to have found them. My realtor spouse had found them - also had great experiences with them. Honest service is a 5 star they earned! Thank you.

Once again, they were professional, on time, friendly, and did a great job cleaning a stove we…read morepurchased from them-- best stove we've had by a lot. It saves a lot on heating bills and has a big viewing window. Steve Cook

Live in a condo complex, having to have all of our dryer vents cleaned, and unfortunately, for two…read moreweekends in a row, they were a no-show. They didn't even call to explain, just chose to not show up. Inconvenienced all of us, like only their time matters. This is terrible business practice and won't be recommended for sure!

Jesse and his team provide excellent customer service. They are conscientious and considerate and…read morewill provide great feedback on your wood-burning practices to make sure you keep your home safe and well-heated in the cold months. Do yourself a favor and set up a regular chimney cleaning schedule with Pilgrim Chimney Sweep.

Jesse and company are amazing!! We are having issue with a new gas hookup and they were able to…read morecome out right away to check and clean out chimney. They are super knowledgeable and took time to answer all of our questions. Save your time and effort and call these guys first. I will recommended them for any chimney job!!

I can not say enough about the owners of this company. From my first phone call they were so…read morehelpful in solving my chimney problem, they came on site, did the job, fairly priced, offered valuable advice, returned phone calls immediately and were helpful even after the job was done to advise me on my questions. Highly recommend!

Excellent service, highly recommended! They arrived on time, worked quickly and clean, and gave me…read morean honest assessment for the chimney in a 50 year old house. I appreciated the options provided - with a full written report in hand before they left. They showed me the video of the flue and explained every detail.

Todd installed a chimney liner and fireplace insert. He completed the job in only a few hours and…read moreeverything is working great! I appreciated how Todd explained the process along the way and asked us before making any decisions.

No quality at all! Serviced by Sam, he should be fired!…read morehouse full of smoke 480 USD, he called me back and did not even know the service he performed, house full of smoke and smoke detector's set off, took 2 days to remove the smoke, do not use this service they are terrible! John Swarzkopf 909-204-0039

Absolute scam. Advertised a sweep for $99. When I called they said it's actually $149. OK - I'll…read morepay the additional $50 because $99 is really inexpensive. I asked if I should remove the rain cap and he said it's not necessary because they sweep from the bottom up. That was weird because my chimney is easily accessible (even without a ladder), but not totally uncommon. When they showed up in a regular pickup truck (no signage, no ladders, just a kid in a truck) he almost immediately said I needed a deep clean for $500. He pushed and pushed and pushed. I should have kicked him out of the house, but he proceeded with the "sweep" using 4 extension rods (only 12 feet total) and a brush that literally had 5 bristles. He could not possibly reach the entire flue or do even a mediocre job with the "brush" he used. HE WAS DONE IN LESS THAN 5 MINUTES! Shame on me for not putting my boot in has a$$ and throwing him out. They are CROOKS.

Made an appt. for a chimney cleaning for 149.00. Guy showed up, looked at the chimney, told us we…read moreneeded a deep cleaning that would cost at least 600.00. We said no and he told us we owed 99.00 for inspection and that he wouldn't light clean it because it needed the deep cleaning. He wouldn't leave our house unless we paid him the 99.00. So, we paid 99.00 for nothing!! Do not use this company.... they must do this all the time. Total scam.........

This is a company no one needs to deal with. He was asked to diagnose a leak in my gas fireplace…read moreflue. After first charging $150.00 for a "review" of the fireplaces in my home, he concludes that the storm collar is causing the leak into my firebox. He charges me $250.00 for this and, after several weeks, I note that the water is continuing to leak. I call him out again and he decides that, now, the cap should be replaced. I called again after hearing the water dripping and he now decides that he had advised me at the first meeting that the cap needed replacement. This is a blatant untruth and the invoices don't support that he so advised me of this. Any reputable business would have so noted this on any invoice for work performed. When I so advised him of this, his only reply was to hang up the phone. If he had, at any time, advised me initially of the need to replace the cap, I would have done so and not even bothered with the collar as it wasn't the cause as I have, unfortunately, came to discover. This company doesn't have the expertise to properly diagnose a prob lem even though the owner touts his 38 years of experience. Stay away!

I can't believe I even entertained the thought of having Falmouth Chimney Sweep do work on my…read morechimney after we hired them for a sweep. They came, swept our chimney (for an absurd amount of money), and left telling me they'd send me a quote in 2 weeks for the work needing done on our deteriorating chimney. This was in September. Good thing we just had a new furnace installed that spring because they didn't get a quote to me until the following March for the entire job. The quote seemed really high, though I'm not a mason or chimney person. When I called to schedule the repairs that summer, they told me they were already booked into the fall and would be pushing getting it done if I didn't schedule an appointment soon. I should mention, they wouldn't even let me schedule an appointment until I had signed an agreement and mailed it to them with a 50% deposit. In the meantime all the people I had talked to who had work done by Falmouth Chimney all complained that they nearly ruined their chimney during the sweep. We ended up asking a local paving company if they had any recommendations for mason work and found someone who came highly recommended and quoted us nearly $1,000 less. And showed up to do the job one week later.