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    Safe Sweep Chimney

    5.0 (6 reviews)
    Closed 7:00 am - 7:00 pm

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    Response time

    50 minutes

    Response rate

    100%

    Services - Safe Sweep Chimney

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    11 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace insert installation

    Construction or installation

    Masonry/concrete removal

    Masonry/concrete repair

    Masonry/concrete sealing

    Fireplace insert repair

    Exterior wall sealing or resealing

    Interior wall sealing or resealing

    Retaining wall sealing or resealing

    Safe Sweep Chimney Photos

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    4 months ago

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    August West Chimney - Bespoke Vapor Fireplace, Norwell, MA

    August West Chimney

    (52 reviews)

    Megan helped me with my purchase of a Blaze King wood stove insert. She was very thorough with all…read moreof the details regarding the stove and answered all of my questions and concerns. John, John and Benjamin took away my existing stove and installed the Blaze King. They were all very polite and professional. They answered all of my questions and explained how to use the stove. I am extremely happy with my new stove and the service that I received from August West.

    Ordered 2 fireplaces and 2 grill from them. Installers of the grill were caught on Ring doorbell…read morewatching adult content videos making lewd comments. Given how long it took them to install the grill, hood and cabinet they were getting aggravated about it and were making nasty comments about their job and how they didn't care if they would damage the cabinet and grill. Really nice to hear how good care they take ... One fireplace still needs to be fixed because the air intake doesn't seem to work. This fireplace was installed in a new construction. The store found this particular fireplace after I wanted to order a different one. Fair enough I thought, they are the professionals. Upon installing the bolt that holds the guillotine door during transport was not removed so the door would not come down. Meanwhile the contractor had framed and boarded the surroundings of the fireplace. The 4 side openings for ventilation had to be opened to install the registers and at that time there would be access inside the fireplace to remove the bolt so the door could close and the fireplace could be used. The openings were made in APRIL 2024 and I informed the store that they could come out to remove the bolt. There was an active text conversation with the owner about coming over the next Monday but he never came. We're end of OCTOBER 2024 now and nobody bothered to come over. In April we looked online and managed to do it ourselves. In July there was an email asking if the inside of the fireplace was accessible to remove the bolt. Email from the same person who was told back in April that he could come to do it and answered that he would come the next Monday. Then out of the blue they send the bill for the remainder to be paid despite knowing that they never came to resolve the issue. When we told them on April 8th that we had removed the bolt ourselves we mentioned how the air intake of this fireplace is not working. The controller in the front of the fireplace is supposed to turn and left and right but it is not moving. This issue is still not resolved and nobody from August West has gotten in touch about it. We are now talking to the manufacturer how to solve this. The "ceiling" tiles inside the fireplace have fallen out at this point and this was also brought up end of Sept when we asked AGAIN about the air intake. The lack of customer service is UNACCEPTABLE !!! The customer should not have to do all the research or get in touch with a manufacturer to get their help. The ONE star is even too much for this business.

    Safe Sweep Chimney - masonry_concrete - Updated May 2026

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