Quick response on service call request & arrived on time for appointment and follow up. Very tidy !…read moreAnswered questions on operation of gas fireplace. So easy & nice to work with.

Zack and Morgan know how to run a business and it is a pleasure to work with them…read more I highly recommend Bow and Arrow for fireplace and stove needs. You will not be disappointed.

Recently my chimney was damaged from a storm on December 19th extremely high winds and heavy rain,…read morethe wind was so strong it lifted the metal insert in my chimney and removed it w/ the bricks still attached. I immediately took to the internet to find a high-quality specialist w/ a 5* rating and reviews to back it as I had installed a high-quality metal roof installed 8 years ago by interlocking roofing at the time the cost was $ 35,000.00 now that same roof today would cost approx. close to $ 100,000.00 so I needed a professional with knowledge with working w/ a metal roof that looks like slate. and wanted to do the proper assessment of damage cost etc. prior to placing a claim w/ my insurance company. As that would give me a good idea of cost repairs what would be involved as it would be a lot different than dealing w/ your normal asphalt roof where they could just go up on the roof where in this case you cannot. You would either need a lift or specialized staging set up as that come at a higher cost. in order to not compromise the integrity of the metal roof and to avoid liability, so I needed to do my do diligences in getting the right company to assess and do the job once the claim was put in. Because it was the weekend, I filled out the information online and in less than a 1/2 hour, I had a response from Brian from Safe Sweep Chimney. Extremely professional and set up an appointment on the 30th of December to come out and assess the damage. Now I had a professional I then went online and filed my claim w/ Amica who I have had for many years and are the Best of the Best when it comes to insurance companies, after filing I was notified that I was assigned a claim representee, and a claim person would be coming out on the 31st of December, so now I have done what needed to be done. Now as stated Brian showed up like he said he would at the time he had stated and was here for well over an hour did a complete assessment, cleaned the chimney and the fee was very reasonable of $ 300 as stated during our first conversation. and wrote up a report in his findings. During his time at my home Brians communication was in terms that I could understand and the process that would need to take place, and yes, a specialize staging company would need to come out and set staging w/ stairs in order to not compromise and damage to my roof but also for the safety of his employees. and the roof would have to be tarped to avoid any scratching etc. Brian also asked me if I had ever had the chimney ever cleaned, I told him no, that I had been told back when I purchased my home back in 1978 that because I didn't have a fireplace it was necessary, that may have been the case back then only to find out not to be true, to my surprise. the cleaning the chimney is one of the things Brian insist should always be done regardless this way it ensures the integrity of the bricks and shows if there are any cracks etc. that can be repaired that can avoid any future expensive cost down the road and avoid any carbon monoxide from seeping into your home. This to me is what sets Brian apart from other his willingness to take the time to educate someone like me of the dangers that could arise, as Brian put it, though it is a costly repair that it's his job to make a homeowner aways of any hazards that could arise in the future, regardless of whether I went with him or not, That was all I needed to hear, I was relieved in knowing that hiring Brian would be another one of those best asset's I would be investing in knowing the job for one would be professional, two I would never have to worry about it again at least not as long as I remain in my home. one of the best choices I could have made by doing my homework and not just hiring anyone, and the second-best thing I ever did was having one of the best insurance companies to protect me with my Home, and Auto and Liability Insurance, Amica I could be happier w/ my decisions and I urge anyone looking for reputable insurance company, reputable Chimney expert call Brian, at Safe Sweep Chimneys as well as Amica, oh one last thing to Brian's credit, who in today's world does this. Brian made it a point to call me the next day to see how I was doing, knowing how frazzled I was and to insure me everything would be alright. but was more concerned about me as a person. Sure, made me feel a lot better. I can only say Thank you Brian, so much appreciated the time and care you took to spend w/ me the day of my crisis. Joseph St. Jean

We recently bought a home on the cape and wanted to have our chimney cleaned and inspected. Brian…read moreand his crew came and did a fantastic job. They covered my living room with tarps and left my living room spotless. The outside of the chimney needed more attention, and Brian gave me a few options which were reasonable. We picked a date and Safe Sweep showed up on time and chipped away loose stucco and repaired my chimney like new! I would highly recommend Safe Sweep Chimney. Karl H

I can't say enough about how wonderful The crew were at…read moreHearthside from Joe our sales guy to Chelsea at the front desk and the installation crew. Answered all our questions fast set up with a great price !

My Hot Tub broke after 6 years of continuous use. The Westport Crew sent a a Repair Technician…read morenamed David. He masterfully Diagnosed the problem (a bad Circulating Pump) and changed it out with a new pump. All you hear these days about young people who don't want to work and have a bad Work Ethic. David is a breath of fresh air. Polite, Respectful and really Smart.

Really happy with my new gas insert. The entire team was super helpful and professional. Would…read morerecommend them to anyone looking for an insert.

I cannot tell you how great this company is. The entire process from looking the first time in the…read morestore to when they installed my fireplace it was just wonderful. They are extremely knowledgable at evey level and never once failed to answer a question. Once when there was an issue they walked me thought it and within minutes it was resolved.

Everything went well from start to finish. Woodstove and Fireplaces I would highly recommend. The…read moreinstallation went great. We are very happy with our pellet stove.

I would avoid this company. I went to their show room and met with one of their people. He did a…read morenice job showing different types of wood stoves and explaining there operation. However from that point on everything went down hill. I told him I would call in a week or so and finalize a deal. A week later I called and told him I would like to order the stove he showed me. He explained prices went up but he would honor original price he quoted and also said he would send someone by to look at chimney. I waited weeks and no one showed up. Called back and spoke with someone else who had no clue about the transaction and suggested I send pictures and basic information along to sales at their email. I did so and again didn't hear back from anyone. I called a week later and was told the guy I spoke with was out on vacation and would be back that Tuesday and he would return my call. Guess what no return call. I called one more time and got yet another person who would not honor the original price and asked all the same questions I've already answered several times before. As much as I would love to buy a Lopi stove it would not be from this group. Stay away from this group

A wonderful experience from my first phone call to the installation of my first chimney cap. I…read morecouldn't be happier!!!! Thank you everyone.

Sandwich came out to replace the chimney for our hot water heater. Their reputation preceded them…read moreas they came highly recommended by several people in town, including our property manager. They installed the replacement beautifully, for a reasonable cost, with great communication, care, and integrity. Can't recommend this small business enough. Thank you!

I recently purchased 2 stoves A Harmin Pellet Stove for…read more$4,819.56 And a Napolian Arlington Gas stove for $2,867.69 Pipes and hardware were an additional $900.00 and $844.57 Total: 9,431.82 The installer of the gas stove could not install the stove with the pipes that were initially ordered and we had to repurchase some flex piping to get it installed I went back one day to return the pipes that didn't work ,and was told there was a re shelving fee, but they Waived it , which I felt was only right . After the installer completed installing the stove , there were additional pipes unused . I went back a couple days later to return them and this time they charged me $28.00 I said I just spent almost $10,000 in your store and you can't waiver the re shelving fee ? Their reply was we not even suppose to take pipes back and we are . I found this company to be extremely unfriendly , poor service , and over priced

Overpriced on Traeger products. Was asked if I wanted to save money on an accessory by getting…read moreanother brand. I said sure, it's a foil bucket, how bad could it be. The 5-pak cost $9.99, not a lot of money at all. The Traeger brand, direct from Traeger or any other dealer, $4.99 (https://www.traeger.com/accessories/bucket-liner-5-pack). Pellets were $24.99 per bag when when you can order from Amazon for $18.99. Convenience of buying local is worth something but this goes too far.

I had a chimney sweep about 2 mos ago by someone I have used for years and last week we had smoke…read morecoming down around our liner pipe from the wood stove we use every night in the winter. NOT GOOD, filled the house with smoke so stopped using the wood stove and called my Chimney Sweep and due to illness he suggested Atlantic Chimney. He called Atlantic Chimney for me. Two men came, assessed the problem, they thought it was one problem but found it to be another, fixed the problem and had me make a fire and waited to make sure no smoke back down and that I had a good draw up the chimney which I was having problems with. I cannot be more happy with Fernando and his associate for working to make this all work. I highly recommend them. WE live in Westwood MA and they came without an extra distance charge so maybe they have more offices than the one listed in telephone listing.

I hired Atlantic chimney to install a new chimney pipe, involving cutting a hole thru the roof…read more They installed it as scheduled. But, the 1st time there was a heavy rain, water leaked thru and got into a puddle on my wood stove, causing it to rust. They came back to look, said the pipe was leaking from the inside, although the flashing with the roof was OK. The inner pipe was scratched too, it looked as if a defective pipe might have been installed as well as there not being a proper seal on the inside. They came a second time and put a plastic bag over the chimney to keep more water from getting in and refunded the money I'd paid, then refused to do any more work to fix the problem. Coincidentally, my carpenter saw one of the techs at starbucks who told him "Bill is being an a_____ about this project and wants to walk away from it." Hopefully the refund would cover getting this chimney fixed by someone who knows what they're doing even though the rust on the stove is something we'll have to live with. In the meantime, dealing with their mess is a significant pain. Would you hire someone who did this??

These folks always do exceptional work on my gas fireplace. Their schedule is usually flexible and…read moreI can get them within a couple of days if I really need them. I find that their price is competitive and a great value for the service. I would highly recommend this company when it comes to utilizing them for your gas fireplace needs.

The Stove Place II Harwich Port, MA…read more My wife and I (Orleans, MA) had to replace our gas fireplace insert recently and The Stove Place 2 (in Harwich Port, MA) was highly recommended to us by several people. Although we initially thought our old gas fireplace simply needed servicing, it quickly became apparent that a total replacement was necessary. We visited The Stove Place 2's Harwich Port shop and spoke with Jeff, the owner. Jeff is a plain-spoken, straight shooter - the only kind I want to work with. He advised us on the models most likely to fit our current firebox, and what our installation options might be. Jeff really knows his business, so we were quickly able to choose the best solution for us. The people we worked with for the actual installation - Jeff, Bob, Dave, and Kent - were fantastic! I do not say this lightly, as I am a fairly tough critic. In short, they did what they said they would do when they said they would do it, and they did it well. Pricing was more than fair, and the customer attention was incredible. That's getting harder and harder to say that these days! Bottom line, if you live on Cape Cod and your fireplace (gas insert or otherwise) needs attention, you owe it to yourself to contact The Stove Place 2. I don't write many reviews, but I mean every word of this one - take that as my highest recommendation.