Professional from beginning to end! This is the second home…read morein which I've used Dryzone Basement Systems. My positive experience with the first home in Quincy, more than 15 years ago, was so professional and positive that I didn't need to repeat all the research I had previously done. My 1st home didn't have a pump previously, but water came into my basement and I panicked. I never worried about it again. My new home in Rockland already had an antiquated pump without a battery back up. What good is a pump if the power goes out and you don't have a back up? Plus the outflow piping was not freeze proof and was just a flexible hose. The replacement pump is in, as well as the dehumidifier/air cleaner which feeds right into the pump. It doesn't look at all like anyone was here working today. They called to confirm the day before, they called when they were on the way, they showed up and did an outstanding job. I can't even see where the lawn was dug up to bury the out flow pvc pipes. I'm beyond impressed and finally feel secure about moving furniture into my finished basement.

Worst Contractor Experience Ever - Avoid DryZone Basement Systems / All Things Basementy…read more I had the single most egregious contractor experience of my life with DryZone Basement Systems (the local All Things Basementy provider) on my Massachusetts property. I hired them to clean out my crawlspace, which had an older vapor barrier, and upgrade it to a new vapor barrier system. Their sales pitch and materials specifically promised that the space would be thoroughly cleaned before any new material was installed. On the first day the crew began laying the new vapor barrier directly over the existing dirt, debris, and old vapor barrier without cleaning anything. I immediately stopped the project and contacted management to request a different crew that would actually do the job properly. Management promised they would send a project manager and that he would be on site the whole day on day two while the crew cleaned. What actually happened is that the project manager was only there for about 20 minutes. While the crew was supposedly cleaning out the old material, they only cleaned a small section and then covered up all the remaining old debris and old vapor barrier with the new material -- doing exactly what I had already complained about on day one and had been assured would not happen. To make matters worse, the crew spray-foamed rodent bait stations directly into the side of my house. It was obvious this was done deliberately and in a retaliatory, vindictive manner after I had complained and stopped their work. At that point I fired them. I lost my entire $6,000 deposit and had to hire another crew to rip out everything they had done. The cost to remove their improper work and start over was more than the original contract amount. I ultimately had the crawlspace properly cleaned and the vapor barrier upgrade completed correctly through the Mass Save program. This company showed zero respect for the homeowner's instructions, broke their promises about oversight, and acted dishonestly even after management got involved. I told them in no uncertain terms that they would never be allowed back on my property again. Strong recommendation: Do not use DryZone Basement Systems or any All Things Basementy contractor under any circumstances. They charge double the competition (or more) while promising quality but delivering substandard work. If you need crawlspace cleaning, vapor barrier upgrade, or encapsulation work, hire a dedicated cleanup/restoration crew separately (Servpro or equivalent) to get the space truly clean and ready, then have the new vapor barrier installed through Mass Save or a reputable local contractor. You will save yourself an enormous amount of money and avoid massive frustration. This was by far the worst contractor experience I have ever had. Learn from my mistake.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

Fantastic experience with hydrotech from start to finish they were very knowledgeable about there…read morework and carried it out to an exceptional standard will happily use again if needed my chimney looks great now!!!

From the owner: At Hydrotech Waterproofing & Masonry We provide an Outstanding quality of Service and workmanship …read more With over 30 Years experience in the industry our main priority is our customers. We thrive to make our customers satisfied. Out reputation matters We cover all of Massachusetts.. We provide a wide range of services. Foundation Repairs , Rebuild , Waterproofing. French Drainage, Step Repairs, Rebuild, Side Walks Tuck Pointing , Stucco Repairs and New stucco. Brick Repair , Waterproofing, New walls , Retaining walls , Roof Repairs , New Roofs , Shingles , Chimney Inspections , Repairs , Rebuilds , Crowns , Contacts For your Free Estimate Fully Licensed , Insured & Bonded . Hydrotech Waterproofing & Masonry

Curt and his team were wonderful to work with…read more He provided daily updates with photos and made the process of putting in a french drain incredibly efficient. During our initial meeting, Curt provided recommendations that will help us tremendously when we fully finish our basement. We hired him on the spot and are very happy with his work.

Quality value and professional all in one!! Great waterproofing company located in Hanover…read moreservicing Boston and south shore and western mass

In short: I would HIGHLY recommend Hammer Basement!…read more I spent time reaching out to quite a few companies for estimates and from the start Hammer Basement was by far the easiest to work with. I received a call and text back very quickly and was able to send pictures over text to get the conversation going even before an on site estimate. Scheduling an estimate was easy and quick, and scheduling the date for work was the same as well. When meeting Emilio for the first time, I was instantly comfortable with him and his friendly personality. He is very knowledgeable and I appreciated that he was not trying to have us do more work than was needed. (It felt like other companies were trying to upsell.) We did need quite a bit of work done but Emilio took the approach of let's do one step at a time and see how it goes (we were tossing around the idea of needing a French drain in addition to a sump pump and foundation crack repairs). Emilio and his crew found an additional crack in the basement while they were doing work that we would not have seen otherwise because it was hidden behind a wood beam in the basement. The whole team is detail oriented and takes pride in their work. We told them not to worry about cleaning up all the dust from coming in and out of the house, but they made sure to clean as much as they could and all the work they did looked great once they were done. If we ever need additional work done we will definitely be using Emilio and his crew again, as well as telling others of his work!

I called Hammer Basement Waterproofing because we have a unique situation in the basement of our…read moreold house. Emilio came right out and assessed our situation. He was honest and did not try to sell us products that we do not need. He has many years of experience and is extremely knowledgeable in all things related to basement construction. I would recommend him to my family and friends! - Shannon M.

We bought our cute cottage in 1992. Getting it ready for winter and cozy nights in front of the…read morefireplace, we called Top to Bottom to come by and clean/inspect it. Doug gave us the bad news, our chimney had severe internal cracks. He suggested we call our insurance company, which we did. They came by and inspected, and surprisingly found no cracks! I called Doug and gave him the news. He immediately insisted we call the insurance company and have all parties convene on site for a mutual inspection. He was so insistent, so I coordinated the effort. Top to Bottom came prepared with video camera, lights and ladders. It took no time at all for the insurance company to agree, there certainly were cracks and the chimney was unsafe to use until fixed. And they agreed to cover the costs, even better! Top to Bottom had the work done in less than a week, just in time for the cold weather! We sold the cottage a few years later, bought a house requiring TLC. Again we called Top to Bottom, this time to convert our log burning fireplace to a gas log ensemble. We love it! I highly recommend Top to Bottom. They are conscientious, thorough, reliable and hard working.

I can not say enough about the owners of this company. From my first phone call they were so…read morehelpful in solving my chimney problem, they came on site, did the job, fairly priced, offered valuable advice, returned phone calls immediately and were helpful even after the job was done to advise me on my questions. Highly recommend!

We started out well and they did a great job on the small area of wall in my basement that needed…read moreto be waterproofed. I was impressed and then allowed them to do the floor in my boiler room, which they wanted to do at the time. The exterior part of this wall is brick, which I had repointed by another firm a couple of years ago. The floor waterproofing work was not successful, as I got water in again after a heavy rain storm. I called them, emailed and txted with no response. I did so for a month. The reason people will primarily go to a larger firm for waterproofing and not give these independent folks a shot is because of situations like this. I have no recourse to get value for this job which they require payment in cash, they have taken my money. So in conclusion, be aware.

Scam company. In Massachusetts it's illegal for contractors to ask for more than 30% as a…read moredownpayment. These guys asked for 50% as a downpayment. In addition, these guys are not insured for waterproofing services, they're insured for painting. We had these "contractors" come to determine why our basement flooded and they recommended french drains. They came, dug a trench in the side and then asked us to give them nearly $30K to fix the foundation wall of a house that was recently built. Was left with a trench on the side of my house that needed to be refilled. Interested in hiring these "contractors"...don't - they're scammers.

GHOSTED!! Buyer beware!! I hired Top Notch Waterproofing…read moreinitially to install a second sump pump in my basement. At that time, I gave Mark, the owner, $700 to start the project. When he came out to do the work, we realized that the water table around the house had risen to the extent that I would also need French drains. We also looked at the existing sump pump and knew that it needed to be replaced as well. I gave Mark and additional check for $900 as a deposit for the new work that needed to be done. After, drilling a large hole in my basement floor for the new sump pump, and receiving the $900 check, Mark and his co-worker left my house and I haven't seen or heard from him since despite calling, texting and emailing him. That was 16 days ago in counting. There are buckets and buckets of cement debris piled up in my basement along with a gaping hole with standing water in it. Now the rains are coming today, and I have a barely sufficient sump pump and am out $1600 - all for trusting someone I never should have. I'm exceedingly disappointed about all of this but more so, saddened that people can be so dishonest.

Be careful with this company. We were ghosted by Mark (the owner) after we paid in full and they…read moredug up our basement and created a huge flooding issue. We tried calling, texting, reporting to BBB (too late because he kept pretending he would show up eventually to fix the issue). He acknowledged that he had to fix it, but never showed and after paying him $7000.00 we had to decide to get another company to redo his work or move to a new house. Stay away!