From the start, the installer was very disrespectful and rude, showing poor customer service skills…read morethat necessitated intervention from his supervisor. Ultimately, the installation on my car was only partially completed; the rearview camera was not installed correctly and could not be connected to the app. I did not realize this issue until after I left the store, despite having paid for the installation of both the front and rear cameras.

Geek Squad is a joke. After spending nearly $1,000 on an HP laptop, I talked to a Geek Squad guy…read morewho told me it's hard to transfer data from my current Dell laptop to new HP lapto. He said I'd have to buy a special cable at Best Buy to transfer the data. Wouldn't you think that if the sell that cable, the Geek Squad would have access to it? I tried calling the store manager, and after an extended wait on the phone, ended ap talking to a guy in the Philippines who never seemed to grasp my problem. I obviously bought my computer elsewhere.

I took my computer for some work at noon on Feb. 27, 2023. Just 3 hours later the problem had been…read morecorrected and the bill I was given was very reasonably priced for the work done. VERY happy with this outfit. We are lucky to have them in Sandusky.

I had some networking problems that seemed to be unfixable. I had two different IT groups from…read moreArizona and California, working on the problem Niether of them could get the isue completely fixed. One short visit from Firelands Computer Sevices and we have not had an issue since. Thanks so much fellas.

I went to staples yesterday looking for a particular lamp. I explained to an employee that I was…read morelooking for a particular clip on desk lamp that I saw online which said it was in stock here. The employee said " no, nothing like that here". I asked were the lamps were stocked. Without saying another word he pointed in a direction. I found the lamps and the one in question. It is absolutely perfect and does the exact what I needed it to do. I suggest some customer relations training for the staff at this store.

So we stopped off at Staples in Sandusky, Oh today to pick up the new HP printer which we saw a…read moreweek ago (8/22/23), on sale (until Friday 9/16/23) for $69.99 ($30 off from original price of $99.99). I even took pictures of that sale tag last week when we were there. So today, I go right to the printer to purchase it and the sale tag is removed and not only sale no longer in effect BUT now the original price is $25 higher at $124!!! WHAT??? So I go up to the guy (same one who talked with us last week) and asked him about it. He said what does it say now? I said $124. He said Corporate pulled it. I said even when I have pictures of it on sale with the expiration date??? (which I showed to him.) He said yeah they can do that. I said they even raised it another $25! He said sorry coporate ordered that. So I said well they lost a sale. I was flabbergasted!!! Got in the car on the way home, searched online for the same printer at the sale price of $69.99 and found it through Walmart for the same deal with free shipping to our house! I was flabbergasted again and as soon as I got home I ordered it before the sale price was removed! I was just shocked that Staples would do such a thing and that they wouldn't honor the sale price even when I had proof on my phone with the expiration date. The sales person I talked with gets 5 because he's the one last week who was so knowledgeable and answered all my quotations and pretty much sold us on this printer and today he was just doing his job. Not his fault the company doesn't stand by their printed sales. Very disappointed in Staples "Corporate " decisions on sale items. Staples has lost a customer.

Very professional and knowledgeable about the tv and surround systems that are available for my…read moreapplication.

Fisher Electronics was very professional and did an excellent job mounting our TV's to the wall…read more They were very knowledgeable and answered questions I had about some of my other electronics. They are currently restoring an old Sony turntable that my parents had since the 70's, can't wait! Highly recommend

I admire those who are at the heart of Stein Hospice. Both our parents passed within a few weeks of…read moreeach other and Dr. Burkholder and her team of amazing nurses helped us so much through this heavy time. They treated my parents and us with dignity and grace. Thank you!

We had an awful experience. While my dad was en route, via ambulance from Cleveland Clinic in Avon,…read moremy mom and I got to Stein 20 minutes early. When we got off the elevator, there was no one there to greet us, but oh well, we were early (a general sign in the lobby area would be nice if you can't afford to have someone there to greet visitors). When I found a nurse sitting at a computer, I introduced myself and asked which room would be for my dad (we were told to bring items from home to make the room feel more comfortable) so we could lay out the blanket and set pictures on the bedside table. The nurse literally looked at me up and down, sighed heavily and told me "he's not here" and went back to her computer. I explained, again, that we were early and if his room was ready, could we just go see it and set up his things. I would have been fine if the answer was "no," but it was how she spoke to me that was the issue. After my 2nd explanation, she said "yeah, he'll be over there. there's some paperwork on the table in there you can fill out while you wait"... and again turned to the computer. So I go get my mom from the lobby, find the room with his name on it, and get situated. In his final days, my dad drank a lot of orange juice, so I went out to find anyone who worked there to see if they had orange juice available. The same nurse from before was at the computer, so I (politely) excused myself, apologized for the interruption, and asked my question. She sighed heavily and said they did have juice, but it was "for the patients," and if I could leave her alone she would be able to get things done so they could actually be ready for him (while waving her hands in the air in frustration/disgust). At Cleveland Clinic the hospice representative (who we LOVED btw) told us that my dads meds would stop while en route to hospice, but they would medicate him right before he left and he would immediately be hooked up to the exact same meds when he got to Stein. So when my dad arrived and no one started an IV, I asked the nurse (not my friend from earlier) what was going on. She said they "don't do" IVs at Stein and that my dad would be given morphine because they don't have fentanyl. At this point I'm mad because my dad went from IV fentanyl every 15 minutes to a morphine shot every 30 minutes. The nurse says she will try and get in touch with the doctor on call to see if anything could be done. While at Cleveland Clinic, my dads pain was well managed and he was able to rest. He spent his first 5 hours at hospice moaning and visibly agitated from the pain. The night nurse was the one who told us they do have stuff more powerful than morphine, and she immediately got the doctor to make changes to the med protocol. My father was finally able to rest, after hours of pain, and passed peacefully a couple hours later. I'd like to also mention that I left out a number of other incidents involving a nurse yelling, scolding, or talking down to me or a member of my family... but the most important take-away is that we were told my father would be kept comfortable and he would be given the same care at Stein that he was getting at Cleveland Clinic. That did not happen, and on top of that, we were treated like crap. Finally, I don't think the rep at Cleveland Clinic lied to us, I think she is unaware that Stein does not operate like the other Western Reserve locations she also represents.

We recently had a point of sale system (POS) installed at our business and hired K and K for the…read morejob. I couldn't be any happier with the products and service provided by William and his team! You will not find someone more helpful, prompt and honest than K and K. I truly could not be any happier with how our system turned out and any issue, big or small has been remedied quickly and efficiently. I look forward to working with them in the future for all of our IT needs. Great job!