Very nice floor showing room with many of their fireplace freestanding, wood, gas and electric…read moreoptions displayed. Knowledgeable staff that are friendly and helpful. This was my first time visiting such a stove and I don't know if the prices I was quoted is high or a good value.

Very helpful and thorough. Even though the gentleman was unable to fix the issue due to parts no…read morelonger available he provided very helpful information.

They live up to their name. Family owned business with a professional and personable expert. On…read moretime, informative, and reasonably priced. Highly recommend this company.

Cord provided excellent service to my family's gas fireplace. I am home sitting for them and while…read moregone their fireplace stopped working. Cord went out of his way during his busy day to add us in and get it fixed. We are so grateful and he did a great job, disassembling, cleaning fixing, and reassembling the fireplace. He left the job without a mess, and was efficient in his work.

The quality, The Value, The service we were given did not meet our expectations. We will not be…read morehiring them in the future. Do not recommend, take your business elsewhere.

Some negative reviews on here but I had a good experience. I bought a house with a fireplace insert…read moreand had never thought about it much but finally decided to have it inspected and cleaned because I started using it more often. Derrick immediately found a safety issue as no gas shut-off valve had ever been installed on it. I made a future appointment to install the valve and clean the fireplace. Derrick returned and performed the tasks to my satisfaction. I inquired about a new metal surround for the insert because the current one was make-shift and unattractive. Henry came out the same day and suggested that he could remake the current one into something better and less costly. And he did. I love the fireplace now, it works great, it is safe, and good as new. Derrick and Henry were both friendly, efficient, were patient with me, and took good care of my floors while performing the work.

Family Chimney repair is top notch. They did a partial rebuild of my chimney from the roofline up…read more They came out within days. The work they did is fantastic. I was very pleased with the bid. They had a very clear contract and filled it completely. Every single person I dealt with was kind and friendly. I won't hesitate to recommend them.

My chimney was falling apart, the roofers were afraid to touch it. Family Chimney came out and…read morerebuilt the chimney with immaculate precision! A few weeks later I ran into an issue with the damper, and the owner himself came out and diligently worked on the issue until it was solved. Excellent business, highly recommend!

$249 for a technician to spend 10 minutes tightening a bolt on a fan. When you call to schedule an…read moreappointment, the receptionist will withhold the fact the service fee is $249, whether or not they do anything. Their service fees are almost double what other shops in the area are. HomeFire Stove charges $119 for a service call. Disappointed in ABB as I've used them for several years on various properties. Lack of communication, lack of transparency and borderline price gouging based on their competitors. After a discussion with the owner, he threatened to send the bill to collections if it wasn't paid in full.

We decided to have a gas insert put into one of our fireplaces because let's be real, cleaning a…read morewood burning fire place is a pain in the rear. And I'm not the chopping wood type. From start to finish this place was AWESOME. Good selection, they were kind enough to explain things in way I could actually understand and were just honest. Every employee we interacted with was phenomenal. The family is very much looking forward to enjoying the fireplace this coming winter. If we decide to do something else with our fireplace I have zero doubt that we will go here again.

They gave us a very honest opinion on what we should do with our fireplace. He was upfront about…read morethe potential cost that it might take to get it up and running. He then took a look at our furnace air filter and advised us there as well. They were very helpful and friendly, and we plan to use them in the future when we have work done.

From the owner: Founded in 1954, Home Comfort Inc is Willamette Valley's top heating, ventilation, and air…read moreconditioning business. Our diverse staff can meet installation and service needs of both residential and commercial customers HVAC equipment. We are available 24/7 to help you.

We had a wonderful experience with Eldon, who came quickly, explained everything that needed to be…read moredone and finished in just a few hours. He charged less than 1/3 of what another company estimated. That store also warned us it might break as they repaired it and in that case we'd need to buy and install a completely new fireplace. We are so glad we found him.

Eldon came across very helpful however required to charge you $175 just for an estimate. There are…read moreno other fireplace stores that charge for an estimate. Free estimates are a standard in the industry. He schmoozes you by saying you will get the money back after you purchase from him. This is not a free estimate. This is just a way for him to rope you into business with him after you give him $175. I even asked him for a quote over the phone that would have only taken him 15 minutes and he refused because he said he was too busy. however, he would not be too busy to take your $175 for a quote. After this encounter, I would not trust this guy. Be careful.

The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

Maybe try doing the job?? I waited 2 months for service only to hear the guy is too wussy to get on…read morethe roof... I understand the weather is bad right now.. I mentioned that other businesses do half now half when weather improves but this guy did NOTHING.. turned and left. This has never happened before.. if you are trained to do a job... do that job! Steer clear from this business.. if I could give it a zero I would. To the man that showed up and left... put you big boy pants on next time

We really appreciate Scott and his expert professional work. He has serviced and repaired and…read morerefurbished our wood burning stoves and chimneys. We have great confidence in his recommendations and definitely feel he is extremely fair in his charges. This is the place to call for top quality service and consultation.

We had an excellent experience with Lifetime Chimney. We…read morehave a chimney that we never use that needed to have a cap put on. Another company said they would only rebuild the entire fireplace and chimney. We never intend to use the fireplace and just needed to protect it from weather and creatures getting in. (We couldn't afford a complete rebuild in any case.) Lifetime Chimney saved us! They completed some repairing so they could install a cover/ cap, and they pressure washed the chimney. Miguel did an excellent job and was very kind. When I first called in, I spoke with Brian who was incredibly helpful! I was worried when I called in, but Brian explained what they needed to do. He patiently gave me clear information. The chimney looks great and it makes the house look great. We're relieved to have it protected now. I would hire this company again!

Outstanding! Michael was thorough in his inspection and explained everything to me from changes to…read morechimney safety over time (our house was built in 1928) to what we can and need to do today. He gave me suggestions but did not try and sell me anything I didn't need. After the inspection I had him install a stainless steel chimney cap for $275. We had one done at our other house that cost over $500 a few years ago. Lifetime Chimney is my personal go-to from now on and the place I recommend!