6 months have passed, Until now they havent completed fixing my car, the little dings they…read moreretouched multiplied nice job, dont recommend this shop, If you love your car don't go to this shop

I have actually been here a many times for estimates when I was involved in accidents from my…read moreinsurance. I never actually did any work until my car was involved in an accident making it not drivable. The car was actually towed here and the staff did not bother to reach out or acknowledge that the car has arrived at their shop. I actually had to call in to see if they did any estimates or begun any work on the car. I then signed and submitted all the required paperwork from them to start the tear down and repairs. A month has then passed where they had my car in their possession and insurance already approved the tear down and repairs. There was no communication whatsoever on the status of the repairs and I called asking for an update and received no response back. I actually went in person to check on the status and my car was nowhere in sight at the shop. I spoke with Fernando and he told me they are working on the car. Fast forward and patiently waiting 2 weeks later I receive a call that my car was ready for pickup. Upon arrival, I was greeted by the lady at the front desk who was very rude and did not acknowledge my presence. After paying them my deductible and having them retrieve my car, they simply left my car key in the seat and walked away. Customer service here definitely needs improvement. After picking up my car from Auto 360, I immediately noticed issues. The pre-collision system had stopped working, and the wheels were creaking. I brought the car back the very next morning and spoke with Fernando again. Surprisingly, he didn't seem shocked to see me return and gave the impression he already knew about the problems with the repairs, yet still let me drive off with the car in that condition. I do give them credit for the body work, as the paint matching and blending was on point. Another month passed with no updates. When I followed up in person, I was told to give them another 2 days, as they sent my car for an alignment. Eventually, I did get a call saying the car was finally ready. In my experience, it seems like delays might be tied to issues with insurance reimbursements, as they submitted multiple supplements to my insurer for additional approvals. If you are considering bringing your car here, be prepared for a long wait and double-check their work thoroughly. Hopefully you have rental car coverage or else the wait will be unbearable. If something isn't right, don't just leave a review here. Speak up and hold them accountable. To their credit, as an apology for the 2 month delay, they replaced my bald tires and performed an alignment as a courtesy.

In January my car was rear ended I went to Tom's and another local shop for estimates. After…read moreleaving Tom's shop, I had made my mind up to use his shop for the repairs, why? Because of the overall interaction with Shari & Allen and how clean the shop was. They did a fantastic job in a timely manner. They even arranged for my car rental to be extended once they knew it was going to take a day longer. When I picked my car up, it was clean & shiny inside & out.

I had to replace a front bumper and buff out a transfer on my passenger side mirror. These guys…read morewere great,,, returned the car so shiny... cleaned out beautiful it looked brand new. It was done quickly efficiently very cost-effectively. I hope I never need them again but if I do I will gladly go to this shop

Someone hit my parked Tesla so I took it to A&W for the repairs, and I couldn't be happier with the…read moreexperience. From start to finish, the entire process was smooth, stress free, and fairly priced. A&W is a family-owned business, and Anwar and Waseem were outstanding to work with. They were professional, communicative, and genuinely cared about making sure everything was done right. The quality of the repair was exceptional. the car looks as if it was never damaged at all. What really impressed me was the attention to detail. Even though they are clearly very busy and have no shortage of customers, they returned my car spotless inside and out. They went above and beyond my expectations in every way. They probably don't need another glowing review given how much business they get, but exceptional service deserves recognition. More importantly, Anwar and Waseem seem like genuinely great people- hardworking, honest, and kind. I highly recommend A&W to anyone looking for quality repairs and outstanding customer service.

I can't even speak to the quality of car repair because they didn't even pass basic human decency…read more I got into a car accident several weeks ago and my car is not drivable. I am new to the Bay area, and truly don't know anyone, so I was recommended this body shop by a local religious leader. Before I was done describing what happened to my vehicle, the guy cut me off and asked where my car was located. I said Palo Alto, and was going to add that I could get the car towed if needed, but he cut me off and said that I was too far. He said I should call body shops in Palo Alto, which he would know were out of my price range (I drive a 2011 Toyota Corolla) if he allowed me to finish. I was going to ask if he had any recommendations for affordable body shops closer to me but he hung up on me. Again, can't speak to quality of car repair, but you shouldn't be treating anyone this poorly, let alone potential customers.

My review is not for service, it's for the great and kind people that own and work at this…read morebusiness. I have to say that I've been going through a lot lately and my faith in the kindness of this world sometimes wavers although I do my best to be kind to others. It's people like the ones at G&M Auto Body that restore my faith in humanity. I ended up stuck right across the street from them (in the middles of the road) right after work on my way to get gas not realizing how low I was and the car stopped. Dave (I found his name out later because I went back to thank them again) came out and asked if he could help push my car to the side and I thanked him very much and asked him If he could please help me. He went and got 3 more Men to help push me but the car wouldn't go into neutral, it ended up starting back up and I though I could make it to the gas station (1 1/2 blocks away at that point.) I told them I would try and got half a block before it turned off again. Miguel came back out after seeing me still there with a gas can and took my card and walked to and from the gas station for me bought gas for me and put it in as well. In the middle of the street! While I was parked there and before they helped me people were pulling up on me with my hazard lights beeping their horns and driving around me looking at me angrily and I was feeling bad because it was one more thing added to my stress in life. I am beyond grateful for their compassion and will be recommending them to anyone I know that needs car repairs etc. I'm even going to post their card at my job for my coworker. Thank you again and I can see why they have been in business for so long. God bless you all!!!

A big thank you to Dave & crew at G & M. I discovered them when they took care of the damage to my…read moremom's 1989 Toyota. Her car was pristine and they were able to find parts needed to repair her vehicle. After that I've stopped by for minor issues on my vehicles. Today, they completed a repair on my SUV which was run into while parked. That vehicle is a 2002 model, and Dave was able to locate the part that the dealer no longer carries. I appreciate all they do and the fact that they're nearby is also helpful.

People be ware this business is ran by a crock. I came to o do a smong check for my F150 Ford…read moretruck. They told me it will not pass because it is leaking air from gas tank and you need to get a new gas tank cap. I told them ok, I'll go buy a new cap and do not perform the smog test until I come back. When I came back, his worker told me he did the test and it failed and I have to pay $65 for the failed test. They are dishonest and just making money without any help to customers. Stay a way!

My long time mechanic retired and I was looking for a new place close to home. A friend recommended…read moreQuality Automotive and I received service there once and I've been back several times for the past year. AJ and his team are always honest and helpful, and services like smog checks or an oil change are very fast and rarely need an appointment. You can wait at Wendy's or hit the San Bruno Library which is just a couple of blocks away. If you ever need auto service in the San Bruno area, give Quality Automotive a try.

I came here to get my older car (1970s) smogged - there really aren't too many places that will…read moresmog a car that old anymore. They were willing to do it and at a very fair price too. There was no free re-test offered if the car failed smog the first time, but I felt that was reasonable given how labor-intdnsivd it is to get there older cars smogged. I believe Shiva performed the smog himself. The service was okay - he kept being pulled into other tasks from other mechanics working in his shop and that delayed the smog a bit. I also noticed that he and another mechanic started working on something else in my engine bay while they were smogging it and I speculate that they may have been tightening some loose bolts for me, so that was nice. Overall, I feel like this place charged me very fairly and came across as competent.

My go to mechanic. Reasonable prices. Take my car there after the dealer identifies issues with…read morethe car after oil changes.

The car was scratched when it came in. Someone hit my car while I was at work one day. This auto…read morebody shop was found through my insurance. My wife and I did some research about it and took a shot. The whole experience with them was very professional, kind and efficient. I would like to give a shoutout to Wilson. He was very professional when helping me with my car. I also wasn't expecting them to give the car back to me washed too. I would definitely recommend coming here if your car has some damage you need to take care of! PS: They are also on the list of Subaru's trusted collision center so for any Subaru owners out there please check this place out.

They fixed my car better than I expected. Now my car looks new again. Thanks for detailing and…read morelove you showed. Thanks

I can't thank this shop enough. I brought in my 2006 Subaru Impreza, hoping it could be saved, but…read moredeep down I knew it was on its last leg. My car was leaking and Dindo, the shop owner, even suggested I use my AAA membership to have it towed in for free instead of driving it and risking more damage. That kind of thoughtfulness immediately showed me he cared. When he looked over the car, Dindo sat down with me and explained everything clearly. He was upfront, honest, and showed so much genuine concern for me and my situation. Instead of pushing me toward costly repairs, he told me the truth that fixing it would cost more than the car was worth, and that I'd be better off putting that money toward a new car. It wasn't the news I wanted to hear, but it was the honest one I needed. That kind of integrity and compassion is rare to find in an auto shop. Dindo treated me like a person, not just a customer, and that meant the world to me. I left feeling cared for and with a lot more peace of mind. Taking all my future cars here, 1000% I've never trusted a mechanic before in my life, so this is really different for me. Thank you guys again

I went there for a smog check and they really do a good job explaining all the situation and stuff…read moreand then I had an emergency late today on a Friday with a tire problem and they came through for me unbelievably so I wanted to thank them!! (the little shop isn't so great because they sold me a two-year-old can of chewing tobacco so I had to put a half shot of Jack Daniels in the can to revive The chew,, but the auto shop is amazing and the people are really cool