Titan Heating and Cooling provided us with great customer service and quality work! Ken and Chuck…read moreexplained everything thoroughly and answered all our questions. They were not pushy with trying to make a sale and we appreciated that as it gave us time to really weigh our options. We ultimately decided to go with them and very happy we did. They did an amazing job and cleaned up everything right after. We highly recommend them!

Ken responded quickly and due to a cancelation, was able to get Chuck out to me after about an…read morehour. Chuck was very professional and personable. He listened to what I said, diagnosed the issue and had my AC back up and running. He showed concern about my 16 year old dogs and that we were heading out of town for the weekend and needed the AC working. When he started on it the temp in the house was 81 and a few hours later we are back down to a comfy 73.. Thank you guys for your prompt response...

Aire Serv installed our HVAC system quickly and cleaned up after themselves (you'd be surprised at…read moresome of these places...). They had a great rate, communicated well, & even submitted a rebate for us with Duke. The system they installed is super efficient. We've used it for both heat and A/C already, and both work quickly and well. I recommend them if you need repair, maintenance, or a replacement.

Update: I do still believe that everyone should do their own research on repairs and pricing, and I…read morewas not happy with the pricing/clarity from Aire Serv. However, I was impressed that the owner personally reached out and addressed the issues head-on, without deflecting or being derogatory; frankly, that level of humanity is not common anymore, and I felt that warranted a change in the review level from "negative" to "neutral". I left the previous comments to give context to the owner's reply, but would also point out that anyone who takes the time to respond to a dissatisfied customer in a professional manner, deserves consideration. As always, I encourage everyone to do their own research, and to carefully consider their options for any work they order done. That being said, I would also encourage anyone to be very careful with Aire Serv. The technician was on time and did his inspection appropriately; otherwise, I would indicate this business did not warrant even one star. The tech indicated a part replacement was needed, and that the unofficial estimate was around $1000. He also indicated he had just done one, that came in around $700. I mentioned that the unit would probably need an additional part eventually, and I asked him to give me a differential quote if that were done as well. Here's where things get dicey. Either the company is insanely greedy, or inept, neither being a good reference. The estimate sent to me was well over TRIPLE what his previous repair had been. I know, Aire Serv will complain that "all units are different" and "all parts costs are variable". That's true, but i have two rebuttals: 1) your technician is the one who offered the information. 2) I called *multiple dealers* who were all mystified by the amount on the quote I received. No amount of Aire Serv "quality" justifies that kind of mark-up. I have examined the estimate a dozen times; it specifically states it is only for the initial part, not both. Why does this matter? Because the company that received my patronage did quality work, was responsive, and was 1/3 cheaper. Not a few bucks, but a THIRD. I don't know about you, but that's a lot of money in this economy. Was it a mistake? Possibly. But even in that case, whoever wrote up the estimate didn't check it or do it correctly. It has been said that if a vehicle is built on a Monday or Friday, they tend to have less attention to detail and care in the process. You may think that's fine and good- until you buy the vehicle that was built on a Monday or a Friday. While some customers have gone on record with good experiences and I may have had a "Monday or Friday" experience with Aire Serv, it ultimately doesn't matter: trust has been demolished. I gladly paid the diagnostic fee and washed my hands of this company. I wrote this review to share my experience and to say, whether home repair or anything else, never just accept what is offered. Ask questions, verify parts and prices, and decide what you think is fair and reasonable. Don't get "Aire-Served".

Called for furnace service (not working) around 10:30am (very cold weather). Talked to the rep at…read moreStout. She told me she'd get a tech on it, when possible. No more than 2 hours went by and I received a message a tech was on the way. Drew showed up, very professional, very personable, and listened to my experience. Checked a couple things, then checked the furnace. Reset the furnace, waited to make sure it was working correctly, then checked the moisture output on the house. Working perfectly! In and out in ~15 mins!!! Warmth!!! Thanks Drew/Stout! Perfect service AND NO SELL talk! Great service! Highly recommend!!! 5 STARS!

I rent a small farm house off Hugo Drive. The unit on the house is over 35 years old, and our…read morelandlord refuses to replace it. Stout has been out several times and the unit is still now fixed. Most of their technicians are very polite and knowledgeable. Today a very rude technician told me the unit is working fine, and no unit can cool a home when it's 90 degrees out. Funny, he should tell that to the people in Phoenix! I told him the unit ran all night, to which he stated, " it's hot at night too". It was 75 degrees last night. When I called to complain to the owner he dismissed me and told me that "this isn't between our company and you, it's between you and the landlord". He could careless that his technician was rude to someone. I recorded the conversation and he didn't even want to hear it. He even tried to give me crazy story that with the humidity in the air the unit would run all night to get the humidity out of the walls. I'm 53 years old and have owned countless homes in several states and have never heard of such a thing. I believe he knows the landlord and is trying to help her not replace the unit. Repulsive!

Eric Andrade performed a 6-month maintenance of my heat pump and attic AC unit. He spent an hour…read moreand used his phone to show me about 30 pictures of what he had done. Among the work done was to clean my heat pump fins and check the voltage on various components that have to be replaced if the voltage is too low. Eric is polite, professional and expert and I recommend him highly. I was thoroughly impressed with his expetise.

Eric was Fair and Honest very informative My motor kept running while set on Auto after it reached…read moredesired temperature Turned out my thermostat was bad He replaced and shared his knowledge so I can fully understand how my system worked. They are great for repair or replacement

Requested a quote and service through Yelp to many, and they were SO fast, responsive and…read morerespectful. Price was very reasonable and they were able to fit us in for the next day. Kayvan came out, called me to explain everything multiple times (as the jargon can get confusing). He was respectful, patient, and super knowledgable. I requested he let me know what he was doing every step, as I was not home, and he was very responsive. Will definitely be using Exact Temp Heating & Cooling again. Thank you!

Overpriced and Poor Quality Work…read more Exact Temp Heating & Cooling repaired my HVAC on June 10th and overcharged me for the job. Less than two months later, the system failed again. Instead of standing by their work, they tried to charge me for another repair on the same unresolved problem. Very disappointed -- poor value and no accountability.

A+++, best in the business!!!…read more Have had them replace our entire (original builders install) HVAC system and do our semi-annual services...

I was referred to Travis Crawford by a friend and I was pleased with their communication and…read moreservice. The first time they came out they were able to fix my HVAC and I had heat again! A few weeks passed and more things went wrong so I had to get a new unit. Kyle walked me through everything and answered all of my questions. Throughout the whole process communication from installers and techs was great! Price was a little higher than I expected but overall the service and thoroughness was applied. I would refer them to a friend. :)

THANK you to Advanced Air for helping me this winter in Mooresville! My furnace went out during…read morethe snow storm last month! They came out quickly and the customer service was excellent! They were professional, helpful and got me all warm and cozy for a competitive and fair rate! Will DEF call on them for future needs in Mooresville! Good to have guys like this to count on! Thanks!

Our gas furnace at our house in NC stopped working on one of the coldest days. After reaching out…read moreto advanced air, they came out very quickly. Diagnosed our problem, gave us a price to repair that was very reasonable. I am very happy to have found this company! I will be using them exclusively for all of my heating and cooling needs.

Good work. Nice people. Showed when they said they would. Did work neatly and quickly. Passed…read moreinspection.

Called them yesterday to get service on our heating unit. Very polite and courteous lady answered…read morethe phone (Deb). I explain to her that I was in a different city and asked her if there's anyway she could send somebody out to look at our unit. I told her I wasn't home and i wouldn't be home until later. She said yes I can and asked the address. Later a service man called me and said he was at my house . He was pretty sure whar part it needed and gave me all the info. I told him to yes go ahead and order it . Today I got a phone call ,part was in and they would be out to fix it ! It was fixed in 30 minutes! Fantastic service , we will use this company from now on. Thank you Fred and staff. What company does this anymore? A+

What can I say? I am so grateful for a company that cares about their customers. I came home from…read morework yesterday and my gas furnace was not working. I called B&I, even though they were extremely busy this week and I said I could use space heaters overnight, the receptionist/dispatcher agreed to find an available technician. I was so happy when Mr. Chang arrived so quickly. He was very friendly and professional. He found the issue almost immediately and he provided an estimate with timeline for repair. Mr. Chang offered a solution to bypass the issue overnight so my family would have heat. Today, he called and arrived as promised to complete repair. Repair was finished quickly. I could not ask for better service nor could it been resolved any quicker. I am a completely satisfied customer and I highly recommend this company.

UPDATE: After the…read moreinitial delay with being able to get an estimate and have the work started, we were finally able to get the work completed. I am pleased with the quality of work and friendliness of the staff, and I would plan to use B & H again in the future for any further HVAC needs! Original Review: I'm currently undergoing a restoration project and needed an HVAC company to hopefully move a vent that we believe was the cause of some damage to our bathroom floor. I contacted a local contractor I used for other work who kindly recommended B&H for any HVAC needs. I first contacted B&H 21May and was able to schedule someone to come out and look at things 23May. The service tech that came out, who arrived promptly, was able to look at the project and even help identify another issue that I was experiencing with our HVAC system. They told me that the office should contact me later that day or the day following with an estimate for the work, which is required to initiate installation/repairs. I hadn't heard anything the following day (24May) and decided to call to see if there was any mix up with my email or contact info. The office staff had all of my information correct and told me that they would notify the estimator that I was still seeking an estimate for the work. The following Tuesday (28May) I still hadn't received an estimate, and called that afternoon. The office staff notified me that the estimator had an emergency and was out of office the latter end of the previous week and was out of office the remainder of the day, but that they would again notify the estimator that I was still seeking the estimate for this work. Today (31May) I still had not received an estimate. I called again, the office staff was aware of the estimate that I was still looking to receive, and forwarded me to the voicemail of the estimator, who I left a message for. I don't enjoy writing a negative review, and I'm hoping that I will have the opportunity to update this review with a better score. I'm understanding that emergencies come up and things can get delayed, but at this point I'm entirely dissatisfied that it has taken more than 6 business days to receive an estimate. This work is preventing me from completing the restoration work that is ongoing, where we have half our bathroom floor removed. I'm enthusiastic to use B&H as it's a local company and came recommended to me from a trusted source, but I have really been let down, specifically from their own claims of fast and prompt service. Please make this right B&H, I mostly would just like to get our house back in order, and this is starting to take way too long.

One of the worst things in the world is being cold in your own home. On a tight budget our family…read moreof six were in that exact spot. We called Brandon and he was extremely prompt and sympathetic to our situation. He and the technician were thorough and professional. The final bill to fix the problem was shockingly low. We now have the best heat this house has ever seen. I will be a lifelong customer of B & H Heating.