This was literally the ***ABSOLUTE WORST*** spa that i've ever been to. I don't normally write…read morereviews for services, however, this place made me want to warn future customers of the quality of their services and our disappointment with our experience.
My friend and I booked the "Renew Package" that included a 45 minute massage, a mani, and pedi. We wanted to have a relaxing experience for our birthdays, and we got the complete opposite.
Firstly, the same people did the massage and mani/pedi, and they absolutely didn't know a single thing they were doing. They weren't RMT, so I couldn't really expect a lot from the massage. However, they claimed to be "PROFESSIONAL" estheticians, which was ABSOLUTELY not the case.
After our massage, they began with our pedicures, and they had such a small selection of colours. For the quality of service that they offer, they are extremely overpriced --- a pedi is $45, and they said it would cost us another $20 additional for shellac, compared to much better quality nail salons like Aphrodite Spa and Nails that charged only $55 for a shellac pedicure.
Moreover, my pedicure was done so poorly --- The nails weren't filed cleanly, and she left rugged edges. The nail polish didn't even cover the full toe, and she didn't even nip out the dead skin around the nails to give is a clean finish. They didn't even know what I meant when I asked if they sterilize their equipment after each use.
My friend and I can already tell that the service was terrible, but since we got the package that included a manicure, we decided to just go ahead with the manicure.
TERRIBLE IDEA. My friend had shellac nail polish on, and they didn't even know how to properly take it off, and had the audacity to charge her $15 for poorly scraping it off. As I was getting my manicure, the lady didn't seem like she even knew how to use a nail file. I asked for square shaped nails, and every time I looked at them, they were uneven, so she kept filing them down until they weren't even the length I wanted anymore, and so I just filed them myself. Similar to my toes, the lady didn't even clean up the skin around my fingernails. There were clearly still hang nails and cuticles left to take off, yet she was about to put nail polish on already.
As for my friend, the lady cut her cuticle too deep and ended up cutting skin off that left her open wounded, which made her nails bleed. After this, we've had enough and told them that we would rather not have our manicures.
Since it was part of the package, we thought we would only be getting charged the discounted price of the pedicure. The package altogether was $125 (which I argued was only $115 online when we booked it), but since we didn't do the manicure, she just charged us full price for massage and pedicure which was $115 ($129.95 with tax). I explained to her that with the terrible service that we received, we should at least only be charged with the discounted price of the pedicures instead of charging us $45 for a half done pedicure. We even showed her all the things that were wrong with our pedicures (for example, nail polish painted on the skin around the nails).
After expressing our dissatisfaction with their services and quality of work, they claimed that they can't do anything for us, leaving us incredibly disappointed with our overall experience.