listen... food chains can be hit or miss and i get it because it has its chain and process guidelines and at the end of the day it's all about the employees. but today the service was great, but i'm not doing this review because of the service. The food today was fire and they have a new menu with some updated cleaner type of options but if you go to chili's and if you don't order the house sirloin with the avocado then your bugging (lol) the chef did his thing on my order so thank you very much chef. the pico de gallo on top of the avocado was just smacking (smacking means it was hitting the spot, just for those who don't understand what smackin means...lol) but on the real, great job chili's and keep improving and updating this menu. Food was great, service was great and i felt great so i will come back again but that's another story to tell read more

I finally did it. I broke my Chili's cherry. Having lived in the mid-west for half my life, most people would find this shocking that I've never been. Gimme those baby back baby back baby back ribs. I want those Chili's baby back ribs with bbq sauce. People give Chili's a lot of s*it. And you know what? It's not that bad. A few of my friends that live out in the Bronx picked me up from the end of the Blue line and drove me off on an adventure. After exclaiming they had a gift card to spend, how could I say no? I've also never been to the Palisades Mall and holy crap. You can spend a lifetime and all of your money here easily. Back to Chili's. We were having a conversation about what is Chili's really good for? It's not a place to go to really for like people after work in midtown or the city. Is it a restaurant? Is it fast food? I decided that it was the suburban equivalent of going out and a having a night on the town. You watch the game, you have a few drinks, some frickles. Life is good again, make someone else drive you home, and call it a day. Aside from being just awesome in general I feel like this place ALWAYS is happy hour. There's some kind of special going on every day/every hour of the week. Our waiter sold us on these $5 margaritas made with Crown Royal, tequila, and cranberry juice. They were strong and delightful. For food we split an app of onion petals. Tasty but I could live without them and their spicy brown mustard mayo sauce. For entrees we all got ribs. I went with the half rack. I should have stated that I wanted coleslaw instead of corn because I don't do corn on the cob but I got over it quick because those ribs were amazing. Falling off the bone and a nice kick to the house bbq sauce. Seriously. This was better bbq than I've had at some specialty bbq restaurants in the city and astoria etc. The french fries were also solid with being a cross between crispy and soft in the middle. I'm a fan. read more

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James the waiter was great. Very personal and full of insight. James was honest with recommendation and suggestions on the menu. To start we had the chips and guacamole. The guacamole was not bad the chips are pretty thin and on the salty side. We each ordered a beer and instead of bringing one large glass they brought out 2 6oz glasses so one got warm while you drank the other For dinner my girlfriend has the tacos: fish taco was a kick in the back end but a nice sauce to complement it. The prime rib taco is great. The addition of avocado is not something I would normally expect to see but was pleasantly surprised, carnitas taco had lots of flavor but is missing a sweet element like mango. I had the 6oz field with avocado. I ordered the steak medium well and it was served medium to medium rare. The overall flavor was good but I was searching for the grilled avocado which seemed to be missing from the top. No dessert here, check out my next review for dessert!!!! read more

Chili's - American Near Me - West Nyack, New York

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We had a such a good time at this location. John was awesome! The drinks were so lit! This month's margarita is sooooooo delish! Comes with a plastic spider lol. Loved it. We ate much food! Queso dip was good! Chips ok. The appetizers sampler is a great pic. Love the mini burgers. I also had the smoked house entree. The street corn!!!! Lovvvved it! The brisket quesadilla had a lil too much jalapeño but I won't judge it because I could have asked for it without. We really enjoyed our selves. John was bomb.com. Didn't judge all the food and drinks we ordered lmao read more

Chili's - 5$ margarita! Spooky drink - American Near Me - West Nyack, New York

Good quality food for affordable price. Their servers were very attentive and I will be coming back again!

We waited 20 mins just to be seated for cold food. The server kept on laughing for no reason. Highly unprofessional. Will not be returning again ! read more

Chili's is probably my favorite branded restaurant. This one in particular, is conveniently located in the Palisades Mall, right across from AMC Theater. We had dinner here prior to seeing a movie. The waiter was very nice and attentive, friendly too! The menu here seemed different from other Chili's I've been to, but the food was yummy, as always. I really like the little tablets at the tables, as it's easier to order more food and to check out. An overall awesome time and great good. read more

Chili's - Southern Style Burger @ Chili's - American Near Me - West Nyack, New York

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After taking a few sips of my drink, I saw something floating under the ice... a small roach. Left immediately. GROSS read more

Chili's - Roach that I found in my drink - American Near Me - West Nyack, New York

The waiter was the nicest, sweetest guy ever. I didn't get his name. But the food, not so good. I won't be back

If I could give no stars I would. The only positive thing I would say was the server was polite and checked on us after serving. My daughter enjoyed her double burger. Terrible, over salted food. Queso dip was chalky, and had unrecognizable chunks floating around, it was delivered to our table within 60 seconds or so of us ordering it in an empty restaurant. I wonder how long ago it was microwaved.... the tortilla chips were so salty they were cringe-worthy. I ordered the chicken taco lunch special with a side of fresco-salad & the fries come-with automatically. The "fresco" salad was anything but fresh, with soggy, old, wilted lettuce that I couldn't stomach. Obviously very old lettuce, I wouldn't have served my family at home. The chicken tacos themselves had BROWN avocados slices on top, which I took pictures of and removed, not to mention they also were very salty, a seemingly-ongoing theme. The fries were the only tasty part of my lunch, thankfully because I hadn't eaten all day and had to make the best out of a really bad experience. While writing this the manager came to my table, a good while after I had paid the check and could have easily left the restaurant. He explained he had been doing the cooking. Scary. He was apologetic but justified his use of salt because the food, chips in particular didn't have taste without it. Again- scary. If you don't mind bad produce and over-salted food, this is your place. My advice is skip it. read more

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I was extremely disappointed with my experience at Chili's today. The service was horrible. I waited 30 minutes for a simple glass of water. I asked numerous times but was getting ignored. I also waited a long time to get seated. The staff was extremely unorganized and slow. I also didn't like the atmosphere. Don't suggest at all. Stay away! read more

its a hit or miss, depending on the day..When its really busy, they are on point, when there is room to spare, it seems to me that the service declines and the food does not taste as good. I have been to other chili's and they seem to have something to make want to go back, no matter how bad the service is. The food is great, way better than the Bee's and TGIF. The drink specials are way better and offer more of a variety than the other two, with that said, im going back... price is ok, they have a meal for 20 with desert, full mean and salad.. read more

Great place to come after a LOOONG day of shopping. I've been here twice, both on weekend nights, and I didn't have to wait for a table either time. The waiter service was fast and efficient. The food was DELISH. Try the classic nachos with beef for appetizers. I love that each nacho comes prepared separately and there's no mess! Also, ask for the Corono Margarita. It wasn't on the menu but I saw a girl at another table drinking it and I had to try one! No regrets - check out the picture I put up. read more

Chili's - Corona margaritas! Delicious!! - American Near Me - West Nyack, New York

This is alllllll my fault. I should've known better to eat at the mall. I was honestly better off with the food court. Everything was pretty horrible, from the deadpan confused host, to our meal. The meal was really crappy - chips that came with my guac were like crumbs (guac was not bad), to the ribs and mashed potatoes --- ribs had a propane taste to them, and mash was almost cold. The best part of our meal was the dessert, the Salted Caramel Molten --- pretty darn amazing. Server was not bad... mainly a food issue. My fault... should've known better to go to a chain restaurant :/ read more

Chili's - Salted Caramel Molten - American Near Me - West Nyack, New York

Salad tasted very nasty bottom of the barrel and burgers were incorrectly made did the 2 for 25 do not recommend this restaurant go somewhere else read more

Great place to sit and watch games. The service is good and the waiter is quick to serve you drinks and food. Will be coming here again. read more

Chili's - Great bar. Waiter is very nice and service is EXCELLENT. - American Near Me - West Nyack, New York

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I walked in with a party of five and we were served after a party that came after us. I ordered nachos as an appetizer and it was so small and could barely be split between two people. I also ordered a patron margarita for happy hour ... Don't wast your time, it taste like juice After we ordered he told us the frozen ones had more after we all ordered on the rocks When our meals did come out it was cold The Mac and cheese tasted a little off The chicken strips were skimpy The waiter didn't clean up our drinks when we finished nor did he offer water we had to request it. The glasses above our table looked like they would fall any second. The waiter was overall nice but he charged my friend for rice even though it came with her meal. read more

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After watching a movie, my family and I decided to have dinner here- not the best choice in the Palisades but had to go along with the fam. We are seated promptly as it is a Monday night and the waitress is fairly quick... at first. After placing our orders and having gotten our food, our waitress just magically disappeared. She never came to check up on us nor did she bother to ask if we needed anything else. My parents were unhappy with the asparagus that was brought out with their dish, and I do not blame them because it looked like dried up grass, and since we couldn't find our waitress we called over a different waiter. He was very helpful and offered to get us a different side dish and said that he always tells his tables to not get the asparagus because it is not appealing. That would've been good to know in the beginning from our own waitress right? Well one star is for him. The second star? My dish was actually pretty good. I ordered the pasilla chile chicken and I really thought it was flavorful and the corn and quinoa sides were delicious. Why no more stars? Everything else on the table sucked. My parents ordered the ancho salmon and it was very bland and dry and the asparagus sucked. Also back to my waitress: when we are finished we are waiting for her to come take our dishes and give us the check, but she is too busy chatting with another waitress. I literally had to get out of my seat and walk over to her to get her attention. So that is why it gets 2 stars. You're better off going next door to yard house. read more

Chili's - Dried up, sad asparagus- DO NOT GET - American Near Me - West Nyack, New York

Come on Chili's - get it together! My experience wasn't fun the last time I was here. The manager sat my mother and I near the bar and showed us how to access the gluten free menu from the disgustingly filthy POS computer they sit on the tables. After cleaning the little computer with my own hand wipes, I scrolled through the computer with my mother to find the allergen section. There was a plethora of "gf options". I ordered ribs and chicken, my mother ordered tacos on corn tortillas. The meal comes, my mothers food is on wheat flour tortillas. We mention this to the waitress and she immediately starts blaming the kitchen. VERY horrid tact that is. My mothers meal comes out 15 minutes later after I had already finished and packed up my food. Basically my mother stared at me while I ate and she starved sitting there with no food. Then I stared at her while she ate after I finished my food. It was a very bad experience. The manager comes over to apologize and tells us our bill is ready on the "computer". They didn't comp her meal or give us a free dessert, something to take away the amount of annoyed we were. Nope, nothing. Just a bill with our expensive, mediocre food that didn't come out right. The computer froze after 10 minutes of trying to get it to work so the waitress had to take my card and process my payment. After we arrived home we both started feeling not so good. For 2 days, both my mother and I had terrible stomach pain. I believe what they make might BE gluten free but it is not processed or prepared gluten free. I haven't yet had a bad experience at Friday's so I'll stick to going there. Sorry chili's palisades, but you guys are awful! read more

I'm not a huge fan of Chili's but they're consistent and I'll give them props for that. My wife and I used to live in Austin so we've been going there off and on for years. When I travel, I'll sometimes stop in. Usually lunch. The one in the mall opens at 11am and many other's don't open till later. It's been a bit since I have been at this one and ate lunch on a crowded Friday. Menu is predictable with lot's to chose from. I had pick two for $8 special (soft tacos), they were ok. My wife an an Oldtimer burger and they do a pretty good job with that. It's expensive and I get it that the mall keeps prices up but $35 for lunch seemed a bit much. Nothing great but not too bad either. read more

I don't come too often but when I do I come to chills. I like eating here, the prices are good and the food is good too. Nothing too crazy don't have like high expectations but it's a decent fast restaurant with a decent staff. Our waiter KJ or TJ something like that he was great and fun when he came up I came on a Monday with 4 friends. There were very under staffed it was only two waiters handling everything. It was empty but still, only two. They did a decent job though for it to be not them. Our waiter was fun and lively. Although it was a tough day for him and he's fairly new we didn't get a I had a long day vibe from him. Very helpful. The food was okay I took most of it took to go. It was very chill environment relaxed and fun at dinner. read more

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This Chili's in Palisades mall has the distinction of having the absolute worst food and service of any restaurant. Food is always served ice cold . Whether it's a burger or Bar bq. Service is non existent. They never, repeat never have more then one wait person servicing the entire restaurant. Was always bad but has gotten much much worse. Avoid unless your a fan of food poisoning. Disgusting PS to the person responding . No need to write a generic message after every bad review(and there are many) I got a better idea " FIX THE PROBLEMS" read more

This is my first time at chili's and while I came with high hopes, i will be going back with none. First of all, i ordered the honey chipotle shrimp and sirloin MEDIUM. My food comes out, there is no juice on the steak, the steak looked like it was sitting out for at least 20 minutes. I asked the waittress to take back my food and the second time around, same stale steak. Then the manager came over to say that the waittress grabbed the wrong steak and brought me the "right" one for it to be again WELL DONE. At this point we had waited for an hr and 45 min. I ate half the steak (couldnt even eat the asparagus because it was drenched in salt). second of all, my boyfriend ordered the prime rib burrito or whatever and the cheese was all hard and solid (prob sitting out like my steak). So he sent it back for a burger for the meat to be completely rare and red. This was a horrendous experience and i will definitely not be returning. They didn't even offer to take an entree off the check. Apologizing for being understaffed is understable however getting the order wrong 2-3 times is unacceptable. read more

Chili's - Completely well-done steak. - American Near Me - West Nyack, New York

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We waited for over an hour for our food and it all tasted very bland. I wanted my steak to be medium rare and it came out almost well done. Our waiter didn't come by to check on us until 20 minutes after. At that point I didn't even want a new one, because we had already waited so long. My friend's chicken fajita was very dry and also bland. This was my second bad experience at this Chili's and I decided to give them another chance. Never again. There are too many other options to choose from in the mall. read more

Went here with my father before seeing Solo: A Star Wars Story. Ordered the $22 for 2 deal with two house salads and sirloin steaks. Steak was tenderful and delicious with good flavors. Ordered roasted street corn (big surprise tasted amazing) and asparagus as sides. read more

Chili's - Sirloin with roasted street corn and asparagus - American Near Me - West Nyack, New York

I really like this restaurant/location. Pretty good food, great pricing/portions. Decent drinks etc. I like much better than Fridays or Applebee's read more

Chili's - This dish was only $22 and really good!!! - American Near Me - West Nyack, New York

Tacos and burgers were great, chicken fingers were way too salty. Recommending to order Chili's burgers! read more

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This visit could have been better. We frequently visit this Chili's and have not experienced service like this before. I would have to chalk it up to how busy it was that Saturday evening. Our server seemingly forgot about us several times. The manager delivered the food for four members of my party, yet the meals for my daughter and I came out about ten minutes later thanks to another server. Had to ask for refills. Guess the sound of the straw in an empty cup was not a concern. When I asked for a doggie bag to pack the remaining food and for my check, Nathan forgot us again and I had to remind him. Hopefully our next visit will be better. Nevertheless, the food was good. We were able to enjoy ourselves and get back to our shopping trip. We all enjoyed our favorites and left satisfied. read more

Good food and customer service. I got the low calorie margarita chicken and the chicken was cooked well, not tough at all. Very good lower calorie option. The prices were also very reasonable. read more

Chili's - American Near Me - West Nyack, New York

A generally decent place for burgers and ribs. Be sure to get an appetizer of chips and salsa to go with one of their cocktails. As much as they try to be a Tex Mex type of place, they are really another version of Friday's or Applebees. Overall a good place. The food is not bad and I would come back. read more

This new smokehouse meal is poor for lack of better words. The commercial gives it more credit than it deserves. The chicken lacked flavor and then the bbq sauce looked like it was just smeared on there last minute. The fries tasted burnt,the sausage which I looked forward to most was not well done like I requested. The cheese that was inside gushed out into your mouth. It was not a good mixture. The corn was the only decent thing on my plate. I do not recommend this meal at all it needs to be removed asap. If u want good smokehouse go to bailey's in Orangeburg or dinosaur bbq in Harlem or Newark nj. Thank me later. Chili's you failed just like when u took away the paradise pie from the desert menu. I'm still mad about that! Oh and the shiner bock ribs. Like why get rid of good stuff smh. My drink that I ordered lacked alcohol. I always get that drink too! I was mad the host went back there and made it. I had the berry margarita. I used to love chilis but they have been a hit or miss lately. Only thing that doesn't let me down are the Texas cheese fries. read more

Chili's - American Near Me - West Nyack, New York

This is my third time going to chillis in the past month with all bad experiences. The first time, I went with my brother and we went for lunch. We didn't get seated till 10 mins after. We didn't have a waiter because he left and no one told us. The manager took our order and made the staff check in on us. We went recently again and had a poor experience. We had a waitress, who was slow and rude. We didn't get our salads or chips till minutes before our food came. She had a bad attitude. She didn't check on us. She did the same thing to other customers as well. I love chillis, but I will not be coming to this one for a while since my most recents experiences have not been what I have expected. read more

Went here with some friends late tonight and have to say, while the food was good, the service was not worth it. I understand it was kinda late, almost 9pm on a weeknight, but the floor looked really dirty and it was not that busy, so what are the employees Doing, cause it is definitely was not cleaning. We sat down and it took about 10-15 minutes for the waitress to come get our drink orders! While the food was pretty good for chain food, the service was just awful. It took way to long for the food to be brought out! Although the waitress was good with refilling my water. I also don't like that they push the use of the little machines at the table to pay with credit cards. A lot of people touch these things all day, who knows if they put skimmers on it, and since its obvious the staff doesn't really clean, I highly doubt they check the machines too. read more

This place is top notch Rob is the man, although I'm not a kid he didn't judge when I ordered kids food.

Ugh...don't remind me. The waiter was horrible. A complete jerk. The food was 2 star. Cool setup in the Palisades Mall though. read more

Shopping with my wife is so laborious, but it is a necessary chore for a successful marriage ("Happy Wife, Happy Life"). Fortunately this convenient Chili's location saves the day. Before we shop, I simply offer to take my wife out to lunch at Chili's. A few El Presidente Margaritas later and shopping doesn't seem so burdensome anymore. The food is what you expect from any Chili's restaurant, but the restaurant's location is on the corner Boardwalk and Park Place. whether you're shopping, seeing a movie, or just want to people watch the chili's is the place to satiate your appetite. read more

Excellent service!! Our waiter Rickie was super nice & attentive. I ordered a bacon cheese burger, fries & a coke. The burger was cooked perfectly along with the bacon that was cooked but not burnt . I would suggest this restaurant to anyone. The dessert was also very tasty. #GIVERICKIEAPROMOTION read more

Chili's - American Near Me - West Nyack, New York

This is the 2nd time being here and this rating is simply reflecting my visit here last night. First off, since it was a weekday and about 8pm at night the place was pretty empty. We were seated right away and given menus. It took our server like 10 minutes to acknowledge us; after taking our order our appetizer and drinks came rather quickly. I wasn't aware that the guacamole had jalapenos; 2nd time in the past week. The nachos were hot so were definitely tasty. Our food took about 15 minutes though and all we ordered was a burger and chicken crispers. My boyfriend's meal was right on target; the bacon was crispy and the burger well done ... mine on the other hand was completely wrong. I had ordered the "crispy honey chipotle chicken crispers" but instead just got chicken crispers. I was already upset that it had taken forever and even more upset that my order was wrong. The lady who had brought our food out was called over to our table and I explained the situation, she had said our server got the order wrong and would replace it ... I then stated I didn't want to wait another 15-20 minutes for it so I stayed with what they sent me. Our server then came by our table when we were almost done to ask us how we were doing; I simply nodded and hinted to my boyfriend that this time there would be no tip. I am going out to a place like this to get good food and service ... if one is lacking we have a problem. I might come back here ... I might not. They get a solid 3 stars from me. read more

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If I could do 0 I would bruh how do you screw up that bad I couldn't even eat my salad that was even trash. We had to go to the food court cause we could eat anything. Shame read more

Horrible service. Once my food arrived it was super cold and the staff has no care at all when it comes to terrible. After my waiter was made aware of the issue and how upset I was he didn't even care to fix the problem and continued with other tables not even caring to check on us after the fact read more