First, I called to find out California dining regulations as I'm an out of-towner. I was told they could accommodate my party of 7, so I proceeded to the restaurant. Once there, I put my name on the list and was told it would be about 45 minutes. 45 minutes went by without me being notified that my table was ready. I checked the link in my text & it didn't say that I was still on the waiting list, so I went inside to find out I had been removed from the waiting list! They were able to seat me within 5 minutes of that issue at a table for 6 & did not provide an extra chair for the 7th person, we had to get our own from a neighboring table.
During the time after ordering and waiting for our food, manager Todd approached my children rudely & told them to not go beyond the blue tape on the table. We had not been notified of this upon being seated or at any other point & who is Todd to even approach my children with this?!? I snapped back that we should have been seated at a more appropriate table, as there were 8 tops in the restaurant. Todd became even more rude, argumentative, & obnoxious about the seating arrangement clearly ignoring the fact there are bigger tables or that they could have seated the 4 folks next to us (who were seated after us) at a different table given the snafu with us being seated (which he was not informed of by the host). I proceeded to inform Todd of the issue with being seated, he said he was not made aware of that & walked away. That was it...he never came back!
Honestly, if I didn't have 4 small kids with me & the food wasn't being delivered to our table while he was arguing with my husband & I, I would have gotten up & left. Todd left our table knowing how angry we were & did NOTHING to try to make it right. All he said was the max seating is 6 & he was already doing us a favor by letting us be there...never mind I had called ahead of time to check if it would be ok & would have been fine ordering to go or going somewhere else. And never mind they'd seated another party of 7 adults at another table, so thanks for the favor Todd!
Upon receiving our check, I informed our server what had happened & she genuinely listened, cared, & made it right. She was pulling double duty as bartender as well as serving tables in the bar area & did a great job! The issues we had were not her fault & we tipped her appropriately.
Thankfully, this isn't my usual Chili's! Although, without Todd, I'm sure it would've been just fine. He has staff that is not comfortable talking to him about issues with guests (the host not talking to him about our seating issue when it happened or at least informing him there could be an issue! I'm glad his staff felt empowered to problem solve...although I'm surprised he allows it!) & he prefers to argue with guests in a crowded restaurant rather than solve the problem & help his guests. Sounds like a top notch manager to me!
I will not be returning to this Chili's! If you've read this far, thanks for letting me be a Karen for a minute. :) read more