This location is terrible... hostess was rude, food was cold n bland the waiter was good the enchilada soup tasted like hot water won't be back read more

Chili's - American Near Me - Rancho Cucamonga, California

I feel like everything is "pre- made" or frozen. Chicken fingers, frozen, then fried. NOT fresh. Ribs are probably par boiled, then put on the grill when ordered. The only decent thing they have is the southwest rolls. The cheese sticks are okay but then again, those are frozen too! Very disappointed in the meal overall and spent $70.00 to boot! NOT worth my hard earned money by any means!!!! Chili, I'm sure you can do better!!!!I would have done better with a 3 for me deal. Those are reasonably priced, if nothing else! Overpriced food that is not freshly made...Ugh read more

It's a nice place to enjoy a good meal with family and friends and great service with a good verity of great atmosphere and you can also enjoy the bar while watching your favorite game with friends..great services and friendly staff read more

We were sat within 4 minutes of arriving. Ambience is nice and ac was on at the perfect temperature. Our server took our drink orders about three minutes after we were sat down at a very clean table. Our drinks arrived with not too much ice and the drinks were cold and not watered down. We order our food and it arrived prompt (about 6-7 minutes) warm and delicious. Everyone was very satisfied with the food and service! ALRIGHT CHILIS!!!! Your staff and cooks hit it out of the park! We'll definitely be back soon. Very satisfied customers. P.S. Our server kept our cups filled and was very attentive! read more

Chilis never lets me down. Good food, great prices and drinks. Service has been good too!

My sister and I have been at this location for the second time. The first time was a late night & this time it was an afternoon. For some reason we got the same server. Ethan is his name & the service has been amazing. When he got off his shift we had another server approach us & just like Ethan very polite and attentive. Good food great service. Thank you Chili's at 10598 Foothill Blvd Rancho Cucamonga, CA 91730 read more

Service & food were awesome. Food came out quickly, drinks were cold & made quickly. Great deals to be head, food is excellent at the price point. This isn't a fine dining establishment, but very good and a way better value. read more

We walked in and hostess gave no eye contact or said welcome, nothing. She then walked away and did something for someone that worked there. Can back, still looking down. Grab some menus and told the people next to us, this way. She came back, looking down, said table for 2, yes. Can I have your #, it will be 10 minutes. We said and I got a text, walked up and she just started walking and put some menus on a table and walked away. How she has this job, is crazy! I am giving 3 start for the amazing server, Tiffany. She was so attentive and on her game, constantly checking back and making sure we had everything we needed. The food was good too,. read more

I want to say, I use to like this place but now it has changed a lot when I came no one was there was horrible and food was not great at all. The hostess was just sitting around look like they didn't have nothing to do the place got very and a little loss I would not referred this place to any one Recommend to come here anymore I will not be coming to this location anymore but I do want to say Devan my waiter was great read more

Chili's - American Near Me - Rancho Cucamonga, California

I always have a great experience at this location! I think what sticks out most is the staff, always kind and friendly. The food is always delicious and no complaints on wait time, it was very reasonable. Thank you to our waiter Alondro ! Loved that he was joking with us and made us feel so welcome ! Definitely coming back to this chilis every time ! read more

I came to chilis after quite a long time not entirely sure what to expect and The server Zach was phenomenal! He was beyond helpful and very attentive as he gave us recommendations, checked in on us if we needed anything as far as utensil or more food or drinks and kept us very comfortable for our entire visit. I will say having service like this will absolutely set the tone for any establishment that I walk into and I intend on making this chilis a restaurant my family and I will frequent in the future. read more

Service is amazing! We come a couple times a week! This chilis never disappoints! We find it cheaper to eat here than at majority of fast food places! read more

This Chili's location has gone downhill since the pandemic. I've gone a few times and always have a bad experience. Today I ordered food to go. I ordered 2 plates of fajitas. I asked the person who was taking my oder to please do half beef and half chicken on my order. I was aware of the upcharge and was completely fine with that. The person taking the order kind of gave me a hard time about it but in the end said "fine, but the portions will be smaller" since I was ordering the 3 for 3. I said that was fine. I placed my order being very specific that I wanted half and half and was also very clear not to put Pico on top of the beans... I pick up my order and get back to work to find all beef fajitas, Pico on the beans, and NO tortillas. I only get a 30 minute break, so no time to go back..... I was up charged for something that I didn't even get. Not to mention THEY ARE FAJITAS!! missed that experience since I didn't get the tortillas. I think I should get a partial refund if not a full refund since they didn't even give me the order as I placed it and were missing the tortillas. What a way to kill a craving!! Do better Chili's. It's not that hard. It's not cheap to order from you. The least you can do is get it right. read more

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The food was good. It came out on time and it was hot. The service was excellent. Thank you very much Eric for serving us! We appreciated your charisma and your attentiveness. read more

I came to this place around afternoon, I didn't get what I regular ordered. I wasn't hungry that's why. I am happy I tried their chili soup. They gave me correct what I ordered. They let me in, they let me choose whether I am happy with bar or table. I ordered a cocktail, then I feel I'm full already. read more

Just dropping by and I ordered this every time and yes!!!! it was really good it's just I can't finish it myself. Service was okay because is not that busy when I stopped by. And i sit at the bar while watching my favorite team:) Everything's good Place was good for family and it's really worth it. read more

Chili's - Molten Chocolate Cake and Tropical Sunrise - American Near Me - Rancho Cucamonga, California

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Ending our Happy Hour at Chili's! Our Drinks were bomb, & Ali was our server & he was THE BEST! We had 2 kiddos, 2 babies & 3 adults & happy hour was still very enjoyable lol Ali was very attentive & sweet! He deserves most of the shine here lol read more

Chili's - Ending our Happy Hour at Chili's Our drinks were bomb! Ali was our server, & he was THE BEST (: - American Near Me - Rancho Cucamonga, California

Employees were very attentive and friendly. Andrew was a great server. He kept refreshing our drinks without us having to ask and was very friendly and helpful.The food was good -the Santa fe chicken salad and the tiki margarita were really good. Everything we got was good. We'll be back! read more

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This is an excellent location! We stopped in for the $10 special. You get a non-alcoholic drink, a starter (salad, soup, or chips/salsa), and a choice of entree. You cannot beat this deal! Today our server was Jennifer and she was nothing short of AMAZING! She was attentive, friendly, and knew what to provide us even before we asked. Before she even left our table from taking our order our appetizer was out. It was magic! Although this location is a bit further out than another one, I think we will always choose this one first. And we will definitely ask for Jennifer! read more

Chili's - This is fab technology. You can place your orders, ask for more help, and pay through this device. Why haven't other restaurants caught on? - American Near Me - Rancho Cucamonga, California

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On arrival the greeter was not very attentive I asked for a both because I had some work to do it was just me. He then pointed to a booth as if he wanted me to walk over without being escorted properly to my table. Then I got a nice server but the food was mid. The southwest egg rolls tasted like there was an ingredient inside that had went bad. I couldn't stomach it at all. My server did give me a discount for those. However it didn't Excuse the fact that he never remove the eggrolls from my table and all these damn fruit flies flying around my food was not helping. read more

Chili's - Southwestern Eggrolls - American Near Me - Rancho Cucamonga, California

Very disappointing. They tried to seat me in a dirty booth. When we pointed out that the booth was dirty and saw that the entire section was dirty. The host made an excuse that kids were just there. There is no excuse, it takes a few minutes to sweep. We decided to sit in the bar area, and the "host" then handed me the menus as I walked towards the booth. Last straw of unprofessional behavior. We visit this Chili's often...and left to give our business to another establishment. read more

Seems across the board, Chili's has suffered bad reviews. I'm not trying to add to the negativism but, truth be told, they are beyond bad food and into the realm of bad service. Denying it to the extent of asking me to leave because I expressed my dissatisfaction. I showed my concern to the bartender, stating that she wasn't to blame for the bad food I sent back twice. She stated if I gave a bad survey, it would reflect on her personally. I gave her 5 stars and a 25% tip, then asked to speak to the manager. Kevin was unconcerned, and irritated that I asked for a refund for the food I clearly did not eat. He finally agreed but asked me to leave because I was abrasive. He refused to give me a receipt for the refund and became evasive when I asked to speak to his supervisor. I left. Simply choosing to not return seemed to enable them to treat others this way, therefore, I offer you this. Lower your standards, do not expect good food, do not expect to get good service, do not expect to get what you pay for. If you are ok with this, and the fact they hold servers personally accountable for corporate greed of the degradation of quality, then this is your place. Sad, sad day when I would recommend Applebees over Chili's, but this is the day. Farewell chicken crispers, farewll queso dip, farewell friendly faces. read more

Great good food and service enjoy the bar keep and the location.Plus the friends that visit the restaurant

A 20% tip was added to my curbside order today, even though I DID NOT choose a tip option, then I had to go in and pick up my order because it wasn't delivered to my car after 15 min after checking in, and then found out it had been sitting on a counter for 10 min.... This is the second time I've had issues with this location. read more

I went into this chilis to grab dinner for my family, spent almost $80, got chips and salsa and guac (6 sides) and when I went in for my order pickup I asked there was any way I could get an extra bag of chips (FOR WITH OUR 6 DIPS) and the manager goes "we never ever do that"... in all my times ordering chilis to go, I've literally never had a problem with them just giving an extra "refill" to the "bottomless chips" you're so famous for. I'm disappointed and dissatisfied in the service here and this won't be a location I frequent anymore. I was charged an additional $7 for a bag of chips. read more

Sat in the bar area for 20 mins , not one single person came up to greet us. But was ready to take other customer payments. Simple acknowledgment would been great. read more

Dont go to this one. HUGE mess at checkin counter. Was told 15 min wait. Took About an hour. App said i was "next" for 30 minutes

This is my son's favorite restaurant, but today they stomped on his little heart . we eat there once a week because he likes the cheeseburger sliders and it's usually pretty empty so we can play our card games for daddy and son time. Today he was very excited to take his daddy out to eat and he told the server like 7 times that it was his father's birthday. Each time being ignored. Every week we eat there I always make sure to write a positive review on that server to highlight what they did right. I didn't leave a review today because I know he was disappointed. I took him out to froyo instead at yougutland to make up for his disappointment in our server. I truly believe that you treat a janitor the same way you would treat a ceo. And with that being said, the same should go for a child or an adult. Especially when this child is excited about taking his dad out. I've given years to the serving industry and that was a jerk move on that server part. Now I'm wishing I didn't tip but the food was good we just had a terrible server read more

Chili's - American Near Me - Rancho Cucamonga, California

Delicious and reasonably priced as I picked the pick 3 deal. Excellent service and fantastic food read more

Chili's - Delicious steak - American Near Me - Rancho Cucamonga, California

Full transparency, I had written off Chili's years ago. I received a gift card so rather then re-gifting, I figured why not go and have some fajitas with a friend. I was shocked the wait was over an hour and that all tables were actually full. I would recommend using their waitlist. We were a party of two. The hostess while walking us to our table asks if we needed a high chair? All I can think is we are being banished to the little kids table. When we get there, it is truly the kids section. Typically restaurants don't banish adults to the kids section. I am truly in a quandary why this happened. Our server comes and takes our drink order. A four top with two children sits to our left. The other table to our left is being cleared. We order our meal. A six top is seated in the booth that was cleared. To our right is seating for guests waiting to be seated. There is a party of 8 people waiting. Two of the kids are about 7 years old. They believe it is fun to duck down behind the counter and pop up like a jack-in-the- box and scream as loud as humanly possible. It is now the complete Chuck E. Cheese party experience! Our enchilada soup appetizer arrives. It is like a heavy version of chicken tortilla. Overall a good start. The first table to the left receives its appetizers. They finish and receive their full meal. The six top that sat about 10 minutes after us receives their meal. We have given our waiter who was obviously newer on the job that look of we want our food now. Instead, he brings the check to the four top table. I call the waiter ove to kindly ask him if he can determine what happened to our meal. Initially, he says the six tops food came out faster because they were all appetizers. I point out the four top had consumed a complete meal and was now paying. He disappears for a while and comes back to say that our meal will be ready soon. By now, you are probably thinking this should be a one star WTF type of review. But, the manager comes out. She was extremely nice in how she handled the situation. She apologized for the wait and said there is no valid excuse. They had an IT issue and that the kitchen staff had just started our meal. I appreciated that she didn't try to blow smoke up our hind quarters. There was a genuine tone and professional attitude that I have not seen in restaurants lately. It is for how she handled the situation that is why I am giving 4 stars. So, the food came. The shrimp fajitas were exactly what you would expect from Chili's. I still cannot understand the minimalist accoutrements served with them. With the three item fajita order, you are given enough to make about 4 large tacos. But, the pico, cheese, sour cream, and guac is only enough for two. The steak my friend had was cooked perfectly. The manager comped a dessert so we got their version of B.J.'s pizookie. It was more cookie dough and is worth trying if you have not had it. I do like B.J.'s more because I get white chocolate and raisin to be different. Surprisingly, the manager also comped one entree which was unexpected after the cookie. Overall, their food is decent. In my youth, we lived at Spoon's and Chili's until closing time. Seating us in the children's section is a training issue. Had I seen another open table, I would have asked for it. When there was a problem, the manager treated us with class and respect. I would recommend going if you are into the tex-mex experience. read more

(7/26/2022) Green hair girl (our server), guy with glasses (host that should be at the front greeting and seating), and another youngish guy serving in next section next to us were completely abandoning their tables to go sit with some blonde girl (pretty sure she works there too and was eating and taking up a table) and were literally all just talking and sitting around while their tables were waiting for food or even drinks or refills. All of our items were brought out by food runners and we literally have to wave our server down from talking with another employee to get a water refill we had been waiting for. I eventually got fed up and timed one of their "mini break" sessions and they literally all spent 5-7 minutes talking to this blonde girl in the back of the restaurant. Honestly I don't care that they were doing this, but it was the fact that this was during a dinner peak time and people are waiting for decent service. Especially for the host to be in the back of the restaurant chit chatting instead of oh i don't know greeting customers? Sit and chat during slower times, not when people are literally waiting to be at least acknowledged. And maybe don't do it in plain sight of the customers you're ignoring. Oh, and our food wasn't even correct but we were already so annoyed we just made do. My family and I come here every Thursday usually and have never had a problem, usually we get pretty great service, but this was just irksome. Managers, please address this. read more

My sister and I came here to celebrate saying yes to her wedding dress and we had Julie for our bartender. We went for happy hour and got the white quest fries as well as the new cherry limeade cocktails. Everything was served as ordered and hot (so you know it was delivered timely). She was so attentive, accommodating, and took such great care of us. Thank you for being the cherry on top for our day Julie! read more

This particular Chili's location is always a hit or miss whenever i visit. For one thing the wait is usually pretty decent - depending on the day sometimes they will seat us right away and other times we'll have maybe a 5 minute wait. So it's not bad at all. The restaurant has plenty of seating and also a bar area. As for the service, the waiters that work here are decent. Not all of them are up to their "A game" but its understandable on the days that they are busy. My most recent visit we had Carly as our waitress and she was very attentive and made sure we were receiving everything in a timely matter. This particular day was a Saturday evening around maybe 6-7 PM? Decent time for the dinner crowd. The only issue i had was the chicken. It was so dry! I honestly don't see how they thought it was ok to serve. We got the Ranchero chicken tacos first and it was pretty good except for the fact that the meat was dry - other than that the toppings and sauces on the dish were pretty good. I made the mistake of ordering the chicken enchiladas, but this was before we had gotten the tacos as an appetizer so i didn't know my main dish would be just as unpleasant. I guess i will stick to ordering the Triple dipper! That one usually does not disappoint. Also their margaritas are always on point. Happy hour!! read more

Chili's - Chicken enchiladas! The chicken was so dry! - American Near Me - Rancho Cucamonga, California

Food tastes great. It's a busy place in the evenings so better call up and add to waitlist. Great service. Good ambience too. Blackberry iced tea is good. read more

I haven't lived in Rancho Cucamonga in a while now (at least 8 years), but while driving through on business I decided to stop in. Turns out they had a new remodel done to their bar and front entrance. It has a very modern appearance consistent for a modern business crowd. The bar was redesigned to be more open with larger tables that either fit large parties or multiple small parties at once. While still maintaining a small separation between bar and dining room, the wall was torn down and the negative space, in a way, actually connected the vibe between the bar and dining area that gave the place that right touch of uniformity. The service was also pretty great. I had two Presidente Margaritas. I forgot my bartenders name; she had blonde hair. Regardless, she was very professional, sweet, and efficient. I wish I could remember her name because she made me feel right at home with very little effort. My only criticism...is the Presidente. Why, Why, Why...is it on tap now?? Other than beer, tapped products are a dead give away that signifies one thing: NOT FRESH!! If that's not fresh anymore, I wonder what else isn't fresh. There is no way Chilis is using fresh or top shelf ingredients in their Presidente if it's on tap. It's a waste of money. If I'm wrong, please let me know so I can change the star rating. Other than that, everything else was great. I'll be back, but probably not for the Presidente. read more

Chili's - American Near Me - Rancho Cucamonga, California

Felt like we were given a dessert that has been served from a different table. Manager who worked sat night was very rude Poor service . read more

Came out for lunch with the family, didn't realize they have a great deal. 3 for $10 meal which includes drink, appetizer, soup/salad and main course, boy! That's a great deal! The wife had the steak and I was jealous as it look amazing! The waiter was really on his game and never let us go without refills. He kept bringing by more chips and salsa which were fresh and tasty. The atmosphere was great, not too loud and very comfortable. They have a great blackberry tea that was really refreshing. So so good! It's been at least 6 years since I've been here and now I know that I'll be back again real soon! read more

Arrived here shortly after 8 after leaving the Fontana location because they had closed early. The gal at the reception was rude and said they had stopped taking customer for dine in even though they close at 10pm????!!!! I asked to speak to the manager and he didn't even come out and see me, the gal explained our situation to him and he still said NO. His name was Joe. Won't be back to this location to give them my money anytime soon! Went across the street to Apple bees and no problem finding a seat! Poor treatment of customers at this location! read more

By far the worst customer service and sanitary conditions. We brought our food home and as I was eating my salad a freaking moth was in it. I have never in my life experienced anything like this. We called and all they offered was another salad or dessert. Totally unacceptable our food should have been comped since I didn't even bother eating after that. I freaking threw up and all they really didn't even sound very concerned about it. I contacted their corporate contact email but never heard back. So I'm at the final resort as I gave them a chance to make it right, this happened in early April. read more

Chili's - Bug in my salad - American Near Me - Rancho Cucamonga, California

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Stopped in for lunch with my daughter. Hostess was rude, and obviously didn't like her job. There was no one waiting, but was told it would be 30 minutes... due to limited capacity. I told her most of the tables are empty. She replied with, "well it's because we only have 1 server and 1 bartender". So basically they were understaffed. When we finally got seated, I proceeded to sign into my rewards account at the table-top "contactless" system. I was disgusted at the filthy keypad. Clearly they're not taking sanitizing very seriously. Makes me wonder how dirty everything else is... plastic menus, tables, kitchen, bar, restrooms. Unless they're serving a side of sanitizer with your meal, I'd take a pass. read more

Chili's - Contactless keypad - American Near Me - Rancho Cucamonga, California