You can't blame the serving staff for their obvious lack of training. You can't blame their bus person after serving heinously filthy utensils on a sticky table. You CAN blame management. After 4 years and maybe 10 visits to the Pace location, we've decided we will never return. The cleanliness was always marginal, and the food was always of lesser quality compared to other Chili's restaurants local or nationwide. Our last visit was a failure. Our server was pleasant but absent. We had to ask for utensils that arrived dirty. One knife had a glob of food that was beginning to grow mold. We had to ask for napkins and noticed other patrons uncomfortably sneaking to serving stations to get their own supplies. We then had to ask for condiments. We then had to ask for refills, etc. Food was unacceptable. Kids' cheeseburgers were hockey pucks and my wife's "Lighter Choice Grilled Chicken Salad" was highlighted by wilting lettuce swimming warm dressing. By this time (and well through the spectrum of emotions) we just wanted to leave ... but we had to wait for our server to ask for the check. This Chili's is dead. read more

Went tonight with a friend. She ordered a bowl of Southwestern chicken soup and I ordered a chicken flatbread. Plus two ice teas. Shortly after, our waiter brought her soup. He said mine would be out in a couple minutes. Twenty minutes later as my friend finished her soup, I found another waitstaff and asked her to cancel my order as my friend was finished and we were ready to go. She went to cancel and then a manage (I think?) came out and said that my meal was about ready. I said no thank you. I was not going to stay and eat after my friend was finished. They did apologize (still no waiter to the table though!) we did the pay at the table and I was quite surprised that they had charged me for my tea. Seems the least they could do was comp it since they never delivered my meal. I won't be back read more

The new Crispy Fiery Pepper Crispers should be taken off of the menu or teach someone how to cook them, had it last night and it was the worst. Crispers not tasty and barely edible because they were so overcooked, the corn was ice cold and had no seasoning and still had husk hair all over it. We use to love going Chili's every Friday. read more

I used to go to Chilis all the time but stoped here today March 4th at 3:15 and was disappointed right off the bat. We felt very un-welcomed. When we walked in both of the hostesses had their backs to us and were chatting. As we proceeded to stand there and wait to be seated and greeted they still paid us no mind. We stood for a full 3 minutes just 3 feet from the hostesses and we were still not greeted. Mind you we were the only ones waiting to be seated. After waiting we decided to just go sit at the bar. Thankfully we had okay service at the bar and our food was enjoyable. I don't believe we will be returning. read more

The service here is terrible. Even when an entire section is open there is a wait. Theyre understaffed at all times. The food is mediocre at best only reason we come is because there's no better place in the area. read more

Food is awful here. The fried pickles is more like a sample! For the price they charge you should get a basket full. Also service SUCKS!!!! Have tried eating here couple times and it's same thing everytime. read more

Got a burger that was all bloody and sloppy even after I asked for it to be well done ask for salad dressing and never brought it waitress had a very bad attitude we also waited a while to get a table when it wasn't really busy the bill is outrageous for a salad in a hamburger read more

I'm normally not one to complain. I placed a curbside order and received a text saying "text here when you arrive and your order will be ready at 637". I arrived a few minutes after 637 and sent the text saying I was here. I received an immediate response saying "we will be right out with your food". After sitting there and sitting there I called at 707 and told the girl my food was supposed to be ready at 637 and I still haven't received anything. She smarted off that she doesnt know I'm here if I dont check in. I said I did. I sent "here" to the text like it told me to when I received the order confirmation. She says my bad your food will be right out and hung up. This isn't the first time I've had issues here, but like I said, I normally don't complain. I just let things go. read more

Currently at chilis one of the managers has been standing at the bar talking to an obvios friend of hers ignoring everything going on around her. My daughter and I are at the bar food comes out and my daughters has to be taken back the server takes it back to be corrected and manager sees this not once does she come over to ask what is wrong. We visit this place frequently and have seen this several times before with same manager. She is talking across the bar to another employee about how she changed her schedule for tomorrow night due to she did not want to work with a certain employee which she named. This is so very unprofessional! read more

Worst Chili's experience ever! Took 2-3minutes before anyone said hi and the place was dead! Ordered a simple burger, med rare and it came out med well. If you're ever in Pace, Fl go elsewhere. read more

This place is horrible... We sat for a hour until are food was brought to us. When are food arrived it was a mess. My hamburger looked like a hockey puck. Manager comes and says let myself cook you another one. I said I was not interested in having one now. He demanded that I do. So after waiting another 15 minutes he brought me back another one. I was scared to eat it because I know I probably pissed the cook off sending the other one back. My Mother in laws salad was wrong. After 2hrs there we got the check. I was charged full price. Horrible service don't waste your time. Go to Pensacola if you want Chillis read more

This Chili's has had some major strives in the last year and I would say is the hottest place in the town! Great customer service and fresh new looking renovation to the place! read more

The food made my stomach hurt and our waiter was terrible I would never go back in my life unless it is in Pensacola then I might consider going to that one the service me and my niece had was really really bad thank you to the women that was greeting people at the door she was like a waiter to us she did a better job than he did I should of talked to his manager but I thought this would be better because he can actually see what a bad job he did and hopefully learn from it if you did not want the job you shouldn't of began working there he was nicer and respectful to other customers read more

Chilis can usually be counted on for reasonably good frozen food served fresh and fast. No one gave this location that memo. Always a wait, you've gotta fifty-fifty chance of getting decent food, and there servers could care less. Although not one to cast aspersions, in this town, you're better off to cruise a little further for Rubys. read more

Most recent visit- We went in for a birthday dinner beginning of July. After waiting ten minutes we were finally "greeted" however no drink order was taken. We were told "I'll be right back with you." Waited five more minutes and called it. This place is not managed very well. The service is not what it once was. We won't be returning any time soon. It seems like things just get worse with each visit. read more

This chili's for sure needs some improvement! I will not be back for a while due to the fact that every time I have been here it always seems like they are short staffed, and getting greeted takes forever! However, the food always taste great! read more

I really would consider this location to be closed. I believe I ordered chicken with a mango chile on top and without a doubt was probably the worst combination of flavors I've ever had. The mango chile sauce was so sweet! Overly sugary sauce on chicken is not the best. Customer service is not that great either. Nobody seems to care about the customers especially when it's the customer who are gonna keep the business alive. This Chilis needs a rude awakening. read more

Hostesses were friendly. Waited about 12 minutes just to be greeted. That should have been my first warning. 25 minutes go by and still no drinks. Got up and left. read more

They changed the menu and now it's just confusing. The only chicken items they have is a dry quesadilla and cold chicken and waffles. Won't be going back until they change the menu again. read more

Nick and savannaha were amazing! I came in tonight for my birthday and had the best experience. Food was great, beer was cold, and the service was even better. The managers jen and tony were very nice they came by to check on us to see how our visit went. We will be back soon for sure!!!!! read more

I love this Chili's. The staff is awesome. Especially servers Hallie ,Whitney and Rachel. They always accommodate my autistic teenage daughter and even know where she likes to sit . if she's having a hard time they gladly bring boxes. They are also awesome with my allergies and if something accidentally gets made wrong they remake it so I don't get sick. Definitely a safe place for people with special needs children or anxiety read more

This was our favorite place to eat in Pace but the last two times were terrible. The first time the service and the food were bad. The second time we walked in and two employees looked at us and just walked on. Didn't say hold on that they would be right with us or anything. I didn't recognize anyone when we were there. Not the managers or the wait staff. I don't know what has happened but I am not impressed at all. read more

Nice atmosphere. The waiter, Colton, as other employees were very pleasant. Three of us dined, all experiencing different meals. BBQ ribs were above average, the burgers were excellent while the salad was fresh and tasty. Will keep them on our dining out list. read more

Really disappointed with this location. We went in this past Tuesday, ended up having to seat ourselves after standing for a good 5 minutes. Sat at a table for another 15 minutes and still no service. It wasn't busy, employees saw us come in and sit down. Not one employee acknowledged as they kept passing by. Understandable if they were busy but only five tables had been taken and about 6 people at the bar section. Not happy read more

The only good thing they have is Chips and salsa. Probably because they can't mess that up.

Thought I would stop by to pick up a quick and simple birthday dinner. I now ask though how you can screw up two orders of dinner-for-twos. Guess what? This Chili's location did it. So, I called and it seemed like the manager Jason showed some concern and said that he will refire my order and give me a gift card to make up for the inconvenience. Oh to my surprise, I was just picking up what I forgot in the first place. I guess, this time, surprise was on me instead of the birthday celebrant! And so, I end up having the inconvenience of pulling in the parking lot twice, cold dinner on the table and in the car, as well as a hungry family. And yes what kind of customer service would you get from a manager when he wasn't even there to apologize. Not that I needed to go and ask or look for him. This was supposed to be quick and easy. They shouldn't be on the take out business if they can't keep their act straight. Now, did i mention that all I ended up with is this screwed up and cold surprise dinner on the dinner table? So, since our dinner is messed up, he gave me 10 be our guests coupons to come back. Thanks a lot Jason for representing Chili's. And no, I don't think I'd be coming back here anymore. So, yeah I don't need those coupons! You guys don't care. read more

Food was horrid. Chicken strips were so overcooked, they were like jerky. Corn on the cob was ice cold in the center. When brought to our servers attention, it was taken in the back with bites taken out of it, thrown in the microwave and returned overly done. The manager was helpful by taking the strips off of our tab. The service was poor. Very poor. We waited over 30 mins for our food. Want to love this place, but just can't. Every time I go, there is something wrong. read more

If I could give this Chili's zero stars, I would. I came for lunch and asked if I could get just a cheese quesadilla, as I didn't see it on the menu. I was told that yes, she could do that for me. My friend ordered the smoked chicken quesadilla with no onions or jalapeno aioli sauce. 2 quesadillas come out, both with chicken, the person delivering them to the table had no idea which one was which and they both looked to have the same stuff in them. She looked at them and decided which one was the smoked chicken one and said she'd take the other back and have my cheese quesadilla made right away. The smoked chicken one literally had cheese and chicken and nothing else that it said it came with. The cheese one was made so quick after their screw up that there wasn't enough cheese to even hold the flour tortillas together. On top of that, the bartender was talking about how drunk she was the night before. Then had the nerve to charge me full menu price for one of the chicken quesadillas to be able to ring up my cheese one. She basically "modified" it to remove everything. If they didn't offer just a cheese quesadilla, like I asked, she should have said no but told me how she'd ring it up. I would have never paid $10 for that crap they brought me. I tipped because I'm a nice person but your Chili's is garbage. read more

This was our fifth or sixth time eating at this Chili's and our second time with This particular server. The first time we figured she was having a bad night, so we were super nice and let it go. This time my husband asked for one of their craft beers and she offered him Pabst Blue Ribbon. He chose something else but they were out of it. So he chose yet another beer, which they were also out of. About 30 minutes in we finally got our appetizers. They were delicious. Over an hour in and we finally got our meals. I wanted my steak med rare. It came back raw in the middle. She offered to upcook it. When she brought it back, it was the exact same only with sauce over the top. I didn't eat it. 30 minutes later she brought the bill. I asked what the "table entertainment" charge was for. Apparently it's for playing games on the little computer that sits on the tables. Except our table didn't have one. She offered military discount as compensation for the charge. But we would have gotten the military discount anyway. The appetizers were great and the rest of my families meals were good, but the service from this waitress is bad. If we do go back to this Chilis, we will definitely request an area that she's not working in! read more

Awesome experience! Food came out fast and was delicious. We sat at the bar and Nick was THE BEST bartender!! Friendly smile and very attentive! Will definitely come back! read more

Tomight the food was GREAT came out well and hot in a reasonable time and greatfully we had Whitney as our server and she was GREAT as well.

Recently went back and it was a pleasant surprise. Had a short wait but our waiter was pretty quick. They changed their menu a bit (it all looked pretty good) and added some tablet type things to each table with games and menu items. The guacamole was really good and the waiter came out with jalapenos, onions, salt etc.. and asked us what we wanted to put in the guac. We asked for all of it and he mixed it in there in front of us. Wife had the quesadilla salad and I had the tacos we both enjoyed the meal. Seriously the guac is worth going back for. read more

The waffles were terrible! they were dry and cold as well as the chicken. We waited for 45 min for food just to send it back then waited another 20 to be yet again disappointed . I plan on never returning not even if they paid me to eat. I can see why they were 18 days into the term and already have "7 bad reviews " now make it 8. read more

Was a terrible meal. My queso chicken was warm at best, cheese only on a few pieces. The food took forever to come out. The restaurant floor was nasty and not being taken care of. My wife soup was barely warm and was forgotten when food was first brought out. My daughters fajita chicken had good spices but chicken was watery and tasted terrible. We all just ended up leaving and eating just a few bites. read more

Awful service. Had to go to hostess to ask for refills. Quesadilla overcooked and dried out. Unfortunate experience. We usually like Chilis. Chips and skillet queso were great like always. read more

This place is just bad. The fries are little sticks of disappointment. The salad was wilted and brown, the chicken tasted like it came from a can. The first time we went we were there for a hour and half. The second time over a hour. I remember when chilis was good. This location is just a poor after church lunch location. read more

No stars! After waiting for 45 mins for our food, it arrived with long brown hair in my grand daughter's pasta! I spoke to manager, who offered to to recook our food. Yum, just what I wanted; reheated food with hair residue! He said he was sorry we were leaving hungry! How did this place pass any state health inspection? read more

Went to Chili's on Friday night with my elderly mother. We were seated right away and everyone there was very friendly. The food was good and the service surpurb. I would recommend this Chili's to anyone. read more

Ordered To Go online. Had to call ten minutes after my pickup time to see if my order was being worked on. Received food two minutes later and everything except black beans were freezing cold! Will go to another restaurant for to go order from now on read more

We visited Chili's on Sunday with our son and his family. Waitress was superior in the speed of service and very friendly. The assistant manager was funny as he pinged around the place at 120 mph. Food was excellent and served quickly and hot. read more