Ordered online for curbside. Included tip because they are bringing to the car. Arrive and I had to call them to remind to bring to car. After still waiting, I finally walked in myself. I ordered curbside because of my knee. This is 2nd time and my last time ordering from Chili's. Unfortunately living in Milton FL there are not that many options to choose from. Extremely disappointed. read more

We ate here twice and got really sick both times. Besides the food, store is nice and waiters/tress are really friendly.

Every single time we have either been here or attempted to eat here it has been terrible from the service to the food. We gave this place 5 tries before I decided to write this review. It's a shame because I've loved my experiences at the locations in other areas but the Pace one sucks. We were sat the third time and never once greeted by our server for over 30 mins. The only consistency from this place is the subpar food and negligent servers. read more

Chili's - Children's quesadilla extra grease - American Near Me - Pace, Florida

Awesome visit to our locAl Chilies service n food was Fantastic as always thank you for your Service !!!

I was shocked how bad of an experience this Chili's was. I ordered the honey chicken and waffles and my wife the classic sirloin and avocado. The chicken and waffles was disgusting and basically two chicken tenders cut in half over four small undercooked waffles. The sirloin was good, but over salted and the meal literally covered 1/4 of the plate. The restaurant was kinda dirty as well... We won't be going back to this Chili's. read more

Foods usually pretty good at this one but they always seem understaffed. 20 minutes before they got tonour drinks this visit. Their sweet tea usually sucks as well. Love the honey chipolte sauce wish they sold by the bottle. The 2 for $20 deal and the rewards points makes this a go to place for parents. Also if you stop at the tom thumb and buy a chilis gift card for any amount its an easy 10 cents off on gas with your rewards card. Every few visits we get a free kids meal with chilis rewards points. Been here almost an hour still no appetizer and our drinks are empty. read more

Chili's - Runnin on empty - American Near Me - Pace, Florida

Ordered curbside which I normally don't do. They gave me a 5 minute window of when the food would be done. Food was 15 minutes late which isn't a big ordeal. drove home less than a mile and the ribs were hard as a rock, fries were cold and tasted like rubber and was cold. Had to toss out most of it as it was unedible. read more

The food was ridiculously horrible. My boyfriend had to excuse himself from the table to throw up. The consistency of his chicken tacos was squishy. My honey-chipotle chicken was extremely sweet with no spice. read more

Favorite restaurant but least favorite location. Tried a second attempt with the family and I was disappointed with the cleanliness. Floors were sticky and you could see the spills. They sat us at a table that was filthy underneath. Nobody acknowledged a broom or the dropped silverware from prior patrons. (Obvious messes they stepped over) I will continue to go to other locations except this one. We came after a lunch rush I suppose, and the servers that were still there just didn't seem to be as diligent with the clean up. Spent an hour there and nothing was clean at all. Our app order came out wrong but I didn't complain. I just wanted to eat quick and leave. I tipped over 20% still bc I was a server for many years. They should know better from start to finish shift. Please give a damn about your surroundings next time. read more

Ordered the Margarita chicken. It came with surprise meat chunks (beef?) mixed with the black beans. Not exactly ideal to find the chunks, especially because I'm not a beef eater or mystery meat eater AND the restaurant was empty...so I was a bit confused how the meat got there. My partner and I waited the entire time for another plate to come out -- mystery beef discluded. He didn't even snack on his food to be polite (felt bad due to his food being cold by the time the new plate came out). The woman that dropped it off, maybe the manager, barely said a word. It was all a bit awkward. They didn't even offer us a small discount or maybe even the kindness of heating my partners food up. We didnt complain, said thank you, and tipped. We won't be going back. Not sure how meat randomly ends up in beans anyway. read more

I ordered the shrimp Ceasar salad with two extra sides of Ceasar dressing. When my food arrived it had mandarin oranges in the salad and both extra dressings. The entire thing tasted like watery fruit lettuce. The shrimp were gummy and had zero flavor. I could not eat it. No attempt to make things right were made. Very sad because we love chilis. We will not be returning to this location again. When I pointed out the random orange chunks, the waitress just said " Oh our cooks just throw them together for the kids so fast " ummm ok? Lol read more

Went to this location three times...TWICE we were seated and then ignored for about 20 minutes before they took our order, food took forever to come out, but then again, there were 3 people that we saw working in the whole place. The third time we went, we waited for about 10 minutes for someone to acknowledge our presence, then we left and went elsewhere. Seems like they don't care if their place is empty, because it was pretty much every time we went there. read more

Making a comeback!!! After several trips to Chili's with sub par service we attended a fundraiser and the service was great!!!!

The food itself really isn't the problem at this establishment; as its on par with your typical chain restaurants - it's the service; but specifically only the table service - as I've never had much of an issue when sitting at the bar. I'm not sure if this Chilli's has a higher than average turn over? But it seems like it, as the initial wait after you get seated is usually atypically long; in fact - it caused me and my wife to walk out on one occasion. As well, the time it takes it get refills on drinks has been a pretty consistent problem, the 4-5 times I've dined there. If you gotta go there, sit at the bar. read more

I have had nothing but terrible service at this location. On 3 separate occasions it took the waiter 10 minutes to even greet us. We kept coming back thinking that it was maybe a fluke and the server was having a bad day...nope it continued to happen. On the last time we were there we waited 10 minutes, no one came to our table to greet us and we just finally got up and walked out. We will never come back to this location. Sucks because Chili's is a good place to eat, just not this one. read more

It is a Chili's like any other. The menu has taken a turn for the worst. But the bartender names Nick makes it a restaurant worth going to for our family. He remembers everyone in my family and keeps our drinks filled. He is the best part of going there. And no, we do not know him outside of the restaurant. read more

I went to chili's on Sunday they told me I had to wait 10 minutes but there was a lot of empty tables I seen that everyone around me was getting chips an dip so I asked the employee if I can have chips an dip and he asked me if I was a reward member I said no an then he told me I can't have chips an dip cause only reward members that is the stupidest thing I ever heard after the lunch experience I had today I will not go back read more

About the only thing I can say good was that the food was good. Let's see, where to start. 1. They sat 8 of us at a round corner table, luckily we had 3 kids so we could fit even though we were cramped. 2. The waitress we had forgot to bring us an appetizer and drink that we ordered and had to remind her two extra times for each. 3. She took a long time to bring refills to our drinks, probably at least 30 minutes. When she did was when our food was being delivered to the table. She placed a full Dr Pepper in front of my 2 year old (because there was no room and she couldn't wait for us to clear space) who then knocked it off the table all over herself...not even an apology!! 4. After the drink incident, you can guess we used ALL of our napkins so common sense would be to bring us more right? We had to ask twice for extra napkins too. 5. After we were mostly done with the meal, she came by and asked "are we all good over here?" I about blew up but she rushed away and never returned! We sat around for another 15 minutes and didn't see our waitress again! So I guess we didn't need any boxes or need any help paying our bill or the little ziosk thing? 6. So we've been officially ghosted so we pay our bill and go to the hostess at the front and I ask to speak to a manager. They have to call one up twice and it takes him 5 minutes to get up there. I let him know everything in this review and you want to know what his response was? "Well you said the food was good so at least you got that." Oh man, it wasn't worth my effort any more at that point so we walked out. read more

Done with this Chili's, horrible service for the umpteenth time! Waited 20 minutes for table on not so busy night because the servers were too busy to bus their tables (hostess finally cleared one herself). Waited an eternity for our food only to have incorrect order, cold yet overcooked food. Was told I didn't get tostada I ordered because they were out of corn tortillas. So the kitchen decided what to sub it with w/o asking me (maybe thought I wouldn't notice)! My wife enjoyed her meal. I filled up on chips and salsa with the long wait for bad food. Manager comped my order after I declined free dessert. Poor service has been a mainstay at this location for years! Poor management??? No more! read more

Worst service. Two waiters and still can't get service. Chicken was rock hard. Strips had no meat. Very disappointed. Just to come here often. No more read more

Chili's - American Near Me - Pace, Florida

So normally the seating in the bar area is first come first serve. Apparently this is not the case on Sunday mornings? Or maybe just when the restaurant is busy? I'm not sure. You can see why I'm confused. However comma, it's really not cool for a host to SHOUT at us loud enough for the entire restaurant to hear. We made an honest mistake. Don't yell at paying customers for doing what is normally allowed. read more

Very disappointed. The wait for food was over an hour and 15 minutes at lunch (the server blamed computer updates for our order getting delayed). The food was just ok for the price. We enjoyed Chilis in the past, but have found on our last several visits that this location has become increasingly disappointing in terms of service and food quality. We will probably not be back after this time. read more

LOVE THIS PLACE! I ordered the margarita flatbread, (as usual), in the 'to go' part of the restaurant. I got home only to find my flatbread covered in some kind of sauce that smelled like chili. when I went back up there to politely tell them it wasn't what I wanted, they let me keep it, remade the pizza I wanted to begin with, gave me a free 32oz drink while I waited, and got my money back. GREAT customer service! read more

This franchise has really gone down but their prices haven't. So many other better choices out there for the money.

Warning! We got hustled today at chilis. We were there around 4:30 PM today and ordered the "special sale item" the fajitas, 2 for $13.99. I had the steak ($1.00 extra for steak) my wife had shrimp ($1.00 extra for the shrimp). The service was average. The food was normal size portions and tasted average. I was expecting to pay around $18 for the meals. When we got the bill it was a shocking $34.06. I asked the server to explain the charges and that's when the shell game scam began. The first thing the server told me was that the menu is confusing. A Second server came by to try and help explain the menu. I felt like I was buying a used car at this point. They double charged us extra for each protein(?), I still don't understand why. It looks like the menu was designed to make you think you are getting a good deal. Then when the bill comes they explain why you have to pay all the extra fees. We got tired of them explaining our bill, so we just paid and left. We will never ever ever return to any chilies restaurant, and we will make sure all our friends know about this bait and switch as well. read more

Would give 5 stars but seems to always have same problem they cannot seat people because there are no cleared off tables. Maybe they should hire people to bus tables & see how much $$$ the people who leave when they can't be seated are spending on food & drinks elsewhere Otherwise food is good & service is good. read more

Went in at 330 for late lunch, early dinner. The place was a wreck, dirty tables everywhere. Took forever to get acknowledged, only to be told we could only sit at the high tops because the server wouldn't be on duty for 15 more mins. Very disappointed and didn't get in the door good. read more

Worst customer service I have experienced at a restaurant in a long time. All the staff seemed like they were on sedatives. Everything they said was a one word statement or response. Our waiter was even worse. When he first walked up, he just said "what do you want to drink", we had three people with us. He seemed angry and impatient. Yet when he was dealing with a table of pretty ladies, he was giggling and full of conversation. Not only was the customer service biased, but also the service. He was going to their table every 30 seconds to check on their drinks and brought them different drinks constantly, until their table was full of glasses. We ordered one meal and it took over 20 minutes. He finally came once and asked if I wanted a refill for my drink, I said "Yeah, sure". It took about 15 minutes for him to return with the pitcher, during the wait I saw him going back to that table and refilling all their glasses. The meal we ordered, a ribeye steak, was so over cooked it was like trying to chew on a 15 year old tire. We ordered it medium-well, and we got what I must presume would be named "black-well finished" read more

Chili's - Mmmmm...rubber coal patty.. - American Near Me - Pace, Florida

You can't blame the serving staff for their obvious lack of training. You can't blame their bus person after serving heinously filthy utensils on a sticky table. You CAN blame management. After 4 years and maybe 10 visits to the Pace location, we've decided we will never return. The cleanliness was always marginal, and the food was always of lesser quality compared to other Chili's restaurants local or nationwide. Our last visit was a failure. Our server was pleasant but absent. We had to ask for utensils that arrived dirty. One knife had a glob of food that was beginning to grow mold. We had to ask for napkins and noticed other patrons uncomfortably sneaking to serving stations to get their own supplies. We then had to ask for condiments. We then had to ask for refills, etc. Food was unacceptable. Kids' cheeseburgers were hockey pucks and my wife's "Lighter Choice Grilled Chicken Salad" was highlighted by wilting lettuce swimming warm dressing. By this time (and well through the spectrum of emotions) we just wanted to leave ... but we had to wait for our server to ask for the check. This Chili's is dead. read more

Most disgusting food I've ever had. The chicken was raw and the waitress charges me for it anyhow. I ordered water and she brought me 4 different cups of dirty water this things floating in it. She then asked me if I wanted a darker cup so that I might not see the things floating in it.... Ummm?? What?! Absolutely horrendous. read more

We've eaten here a few times in the last 6 months and after tonight we will delay going back for a long time. Check in staff was very unfriendly and hardly said a word and never smiled. Service was non-existent. Manager finally took our order after 10+ minutes. Dinner order was incorrect, asked for hot sauce but waitress never came back except at the end. Too much socializing by the staff. Written a survey before but I guess management doesn't read them or doesn't care. Too many better restaurants in the area that will work hard for your service and treat you with respect. read more

I love Chilis food but I order to go a lot when I eat and they ALWAYS screw it up, are very rude and I have waited 30 minutes before in the "To Go" section for someone to even figure out I was there after I had called in an order! I've called and complained MULTIPLE times, never seen any improvement so I just stopped going altogether. read more

Not great. Took about a half hour to get the food. Ordered 2steaks both medium, one steak cae well done the other came rare. Dirty dishes sat on our table throughout the meal. The place just had a " I could give a crap" attitude. read more

We arrived around 630 on a Wednesday night and there was a short wait. We were offered a table in the bar area rather than wait and we decided to take it. Our server, Victor, was very friendly and attentive. All of the food arrived quickly. We ordered appetizers and entrees. Everything was delicious. This was my first visit to this location and I will be back. read more

This particular chili's has HORRIBLE customer service. Our first ten minutes was so bad we walked out. Our waiters greeting was..."y'all need something to drink?" Between waiting forever and hearing him deal with other customers we walked. Thought maybe it was a fluke...talked to several friends who all agreed...bad service. Obviously this location has poor management. Wonder if the DM has a clue... read more

From the time we ordered till our food arrived: 1 hour. It wasn't crowded. Based on other reviews, Chili's in Pace will not likely ever be crowded. On the other hand, our waitress was attentive and apologetic. Kept my tea glass full. read more

The new Crispy Fiery Pepper Crispers should be taken off of the menu or teach someone how to cook them, had it last night and it was the worst. Crispers not tasty and barely edible because they were so overcooked, the corn was ice cold and had no seasoning and still had husk hair all over it. We use to love going Chili's every Friday. read more

Went tonight with a friend. She ordered a bowl of Southwestern chicken soup and I ordered a chicken flatbread. Plus two ice teas. Shortly after, our waiter brought her soup. He said mine would be out in a couple minutes. Twenty minutes later as my friend finished her soup, I found another waitstaff and asked her to cancel my order as my friend was finished and we were ready to go. She went to cancel and then a manage (I think?) came out and said that my meal was about ready. I said no thank you. I was not going to stay and eat after my friend was finished. They did apologize (still no waiter to the table though!) we did the pay at the table and I was quite surprised that they had charged me for my tea. Seems the least they could do was comp it since they never delivered my meal. I won't be back read more

My husband and I eat here regularly and have had good experiences every time. They have some nice new menu items and the prices are reasonable. The wait staff seem to be well trained and one time when we didn't like the entree, the manager came over to talk to us and then took it off the bill. It was fine, just not what we were expecting. read more

I used to go to Chilis all the time but stoped here today March 4th at 3:15 and was disappointed right off the bat. We felt very un-welcomed. When we walked in both of the hostesses had their backs to us and were chatting. As we proceeded to stand there and wait to be seated and greeted they still paid us no mind. We stood for a full 3 minutes just 3 feet from the hostesses and we were still not greeted. Mind you we were the only ones waiting to be seated. After waiting we decided to just go sit at the bar. Thankfully we had okay service at the bar and our food was enjoyable. I don't believe we will be returning. read more